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PayAnywhere Credit Card Processing 2023: Reviews & Complaints
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PayAnywhere, sometimes spelled as “Pay Anywhere,” is a mobile credit card processing service offered by North American Bancard. However, this service warrants its own review because it is a departure from North American Bancard’s traditional merchant services. It should be noted that even though the service is powered by North American Bancard, the actual processor of the credit card transactions is Global Payments. The company also offers a tablet-based point-of-sale system called PayAnywhere Storefront in addition to its two mobile phone card readers.
Be we dive in, here’s a short summary of what we’ll cover:
- PayAnywhere’s various payment processing services.
- PayAnywhere has been criticized for its high fees and aggressive sales tactics.
- Some users have also reported problems with customer service.
- PayAnywhere’s fees are higher than some other mobile credit card processing services.
- PayAnywhere has been accused of using aggressive sales tactics to sign up merchants. For example, some merchants have reported that they were pressured into signing up for a contract without fully understanding the terms.
- PayAnywhere’s customer service has been criticized by some users. For example, some users have reported that they had difficulty getting in touch with customer service representatives and getting problems resolved.
Related PayAnywhere Articles:
PayAnywhere Payment Processing
PayAnywhere processes all major debit and credit cards for all business types. The company specifically focuses on its PayAnywhere software which includes a mobile app, a virtual terminal, invoicing, recurring billing, employee tools, inventory tools, data analytics, PCI Plus security, next-day funding. The software also is also included with PayAnywhere’s hardware offerings which include smart terminals, smart point-of-sale, mobile readers, and accessories such as printers, docks, and cash drawers.
Mobile Point-of-Sale Solutions
One of the main features of PayAnywhere is its mobile point-of-sale (POS) solutions. The company provides a user-friendly mobile app that can be downloaded to compatible smartphones and tablets. This app allows merchants to accept payments, manage inventory, and access real-time sales data from anywhere. Additionally, PayAnywhere offers mobile card readers that can be easily connected to smartphones or tablets, transforming these devices into mobile payment terminals.
For businesses without a need for a physical payment terminal, PayAnywhere offers a virtual terminal option. This web-based application allows merchants to process payments securely from any internet-connected computer. The virtual terminal is an ideal solution for e-commerce businesses, phone or mail order companies, and professional services providers that require a flexible payment processing solution.
PayAnywhere recognizes the importance of offering recurring billing options for businesses that need to charge customers on a regular basis. Their platform includes features to set up and manage recurring payments, making it easy for businesses to maintain consistent cash flow and streamline their billing processes.
Detailed Reporting and Analytics
PayAnywhere provides merchants with access to comprehensive reporting and analytics tools. These tools give businesses the ability to track sales trends, monitor customer spending habits, and gain insights into their overall financial performance. By having access to this data, merchants can make informed decisions to improve their business operations and drive growth.
PayAnywhere offers customer support through various channels, including phone, email, and live chat. Their support team is available to assist merchants with any questions or issues they may encounter while using their payment processing services. This ensures businesses can maintain seamless payment experiences for their customers.
A Growing Processing Service
PayAnywhere is North American Bancard’s answer to Square’s mobile credit card processing service. The service appears to have launched in 2010, but it has not enjoyed the same kind of buzz and popularity as Square. Even so, PayAnywhere has been garnering an increasing amount of media attention and has outlasted Intuit’s GoPayment as well as a few other early mobile competitors.
Location & Ownership
PayAnywhere is headquartered at 250 Stephenson Hwy. Troy, Mi 48083. Marc Gardner is the president and CEO of North American Bancard.
Table of Contents
- Costs & Contract: Month-to-month contract with no early termination fee of…
- Complaints & Service: More than 300 public complaints regarding…
- BBB Rating: Currently has a “B-” rating with the Better Business Bureau and is not accredited. The company has received…
- Sales & Marketing: Hires independent sales agents and has received some complaints about…
PayAnywhere Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||300+|
|Live Customer Support||Yes|
|Most Common Complaint||Fund Holds|
High Complaint Total
We are currently able to locate over 300 negative PayAnywhere reviews, many of which describe the company as a scam or ripoff. Although the company has a very large client base and should be expected to have some complaints, it has seen a steady increase in complaints since our last update. Two major themes are consistently mentioned by complainants: As noted earlier in this review, PayAnywhere holds funds in order to reduce the risk of fraud. Additionally, the company’s policies seem to have a broad definition of which types of transactions qualify as fraudulent, which has resulted in numerous complaints from seemingly legitimate merchants. If you have your own PayAnywhere review to make, please do so in the comments below.
There have also been a few clients reporting that PayAnywhere charged other fees in addition to the processing fee. PayAnywhere’s full pricing can be found here, but we have found reports of other possible fees that include a $25 Chargeback fee, a $25 NSF fee (Non-Sufficient Funds), and a $15 “Retrieval” fee which is left undefined. If you have experienced fees outside of the processing fees or those listed in PayAnywhere’s disclosed pricing, please leave a review in our comment section below detailing your experience.
In March of 2017, a class-action lawsuit was filed against PayAnywhere in California. The suit, Gerald McGhee v. North American Bancard LLC, alleges fraudulent business practices such as intentional misrepresentation, unjust enrichment, and a breach of good faith and fair dealing. The case is yet to reach a resolution. This, coupled with North American Bancard’s other legal issues is a cause for concern for business owners considering the PayAnywhere platform.
PayAnywhere Customer Support Options
A common complaint is of receiving poor and unprofessional customer service when calling into PayAnywhere’s customer support. It appears that the calls are routed to the same call centers as regular North American Bancard customers, which also rates poorly in this category and falls way short of what we expect from top-rated credit card processors for customer service. This definitely diminishes the edge over Square that PayAnywhere might have achieved by providing live customer support.
PayAnywhere Customer Service Numbers
- (877) 387-5640 – Toll-Free General Customer Service
- (888) 579-4787 – Equipment Setup
Other Support Options
- Live chat
- Online support library
PayAnywhere Online Ratings
Here's How They Rate Online
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Over 10 Complaints
Pay Anywhere currently holds a “B-” grade with the BBB and is not accredited. It should be noted that at the time of a recent review, Pay Anywhere’s BBB account was under review with the BBB and has since been restored. In being restored, the company’s previous complaints and reviews have been effectively wiped, meaning that the current numbers do not represent the company’s overall complaint totals. The company’s profile is currently showing 12 complaints in the last 36 months. Before the profile wipe, Pay Anywhere had 139 complaints in the prior 3 years.
What Merchants Say
In addition to the 12 complaints filed with the BBB against Pay Anywhere, there have been 17 informal reviews. Of those reviews, all were 1-star reviews. A recent negative review refers to high charges, difficult setup, and poor customer support:
Horrible customer service horrible experience using that platform they cost my buisness $5000 dollars and a $1500 dollar commission. Only used their system for 5 days has been an absolute nightmare dealing with them and their system. Do not use them.
Clients can avoid situations like this by choosing a provider with a history of great customer service.
“C” Level Performance
In light of the company’s complaint total and resolution ratio, we have adjusted the BBB’s rating to a “C.”
PayAnywhere Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
|Equipment Leasing||Per-machine cost|
As of this review, PayAnywhere’s smartphone app has no setup fees, no monthly fees, and no cancellation fees, and it comes with a free card reader that plugs into the audio jack of compatible smartphones. Businesses can buy additional 2-in-1 readers for $29.95 and 3-in-1 Bluetooth Credit Card Readers for $49.95. PayAnywhere’s “Pay As You Go” plan offers processing fees that are similar to those of Square and GoPayment with a 2.69% fee for sliding a credit or debit card through the attached card reader and 3.49% plus $0.19 for keyed transactions. These rates apply to all card brands, including Discover and American Express. The company also charges a monthly inactivity fee of $3.99 for clients that do not process a transaction for over 12 months.
Standard PayAnywhere Plan
Merchants who opt for the company’s “Standard” plan and use PayAnywhere Storefront will pay 1.69% per Qualified swiped transaction, 2.69% per Non-Qualified swiped transaction, and 3.69% plus $0.19 per keyed-in transaction. Storefront users will also pay a basic service fee of $12.95 per month and a monthly minimum fee of $79 if monthly volume is at or less than $5,000. PayAnywhere Storefront also provides a free tablet to each client. As of this review, the service is compatible with most current Apple devices (iPhone, iPad, iTouch), Android (2.4 or later), and many Blackberry models.
Frozen Accounts and Fund-Holds
Since our last review, PayAnywhere has received a consistent stream of complaints regarding its cash reserve and termination policies. Like many of its competitors, the company appears to commonly freeze accounts or withhold large payments in anticipation of potential chargebacks. The problem is that PayAnywhere appears to provide little notice or justification for these holds, effectively keeping businesses from their own money without their knowledge. This does not compare favorably to our list of best credit card processors.
PayAnywhere Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
No Deceptive Advertising
PayAnywhere does not appear to use any deceptive marketing or sales tactics in its official sales materials. It looks as though the company primarily markets its service through advertising, public relations, strategic partnerships, and referrals from North American Bancard. This compares favorably to our list of best credit card processors.
Some merchants have reported that, like Square, PayAnywhere fails to mention prior to account setup that it may hold funds to mitigate risk. Specifically, some negative PayAnywhere reviews state that the company holds large amounts of funds with no prior warning of its hold policies and that the company takes a long time to release these funds. We have lowered the score of this section to reflect merchants’ sentiment that PayAnywhere’s marketing is slightly misleading when it comes to its fraud prevention policies.
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