PayAnywhere Credit Card Processing 2023: Reviews & Complaints
(877) 387-5640 Company Overview
PayAnywhere, sometimes spelled as “Pay Anywhere,” is a mobile credit card processing service offered by North American Bancard. However, this service warrants its own review because it is a departure from North American Bancard’s traditional merchant services. It should be noted that even though the service is powered by North American Bancard, the actual processor of the credit card transactions is Global Payments. The company also offers a tablet-based point-of-sale system called PayAnywhere Storefront in addition to its two mobile phone card readers.
Article Summary:
Be we dive in, here’s a short summary of what we’ll cover:
- PayAnywhere’s various payment processing services.
- PayAnywhere has been criticized for its high fees and aggressive sales tactics.
- Some users have also reported problems with customer service.
- PayAnywhere’s fees are higher than some other mobile credit card processing services.
- PayAnywhere has been accused of using aggressive sales tactics to sign up merchants. For example, some merchants have reported that they were pressured into signing up for a contract without fully understanding the terms.
- PayAnywhere’s customer service has been criticized by some users. For example, some users have reported that they had difficulty getting in touch with customer service representatives and getting problems resolved.
Related PayAnywhere Articles:
PayAnywhere Payment Processing
PayAnywhere processes all major debit and credit cards for all business types. The company specifically focuses on its PayAnywhere software which includes a mobile app, a virtual terminal, invoicing, recurring billing, employee tools, inventory tools, data analytics, PCI Plus security, next-day funding. The software also is also included with PayAnywhere’s hardware offerings which include smart terminals, smart point-of-sale, mobile readers, and accessories such as printers, docks, and cash drawers.
Mobile Point-of-Sale Solutions
One of the main features of PayAnywhere is its mobile point-of-sale (POS) solutions. The company provides a user-friendly mobile app that can be downloaded to compatible smartphones and tablets. This app allows merchants to accept payments, manage inventory, and access real-time sales data from anywhere. Additionally, PayAnywhere offers mobile card readers that can be easily connected to smartphones or tablets, transforming these devices into mobile payment terminals.
Virtual Terminal
For businesses without a need for a physical payment terminal, PayAnywhere offers a virtual terminal option. This web-based application allows merchants to process payments securely from any internet-connected computer. The virtual terminal is an ideal solution for e-commerce businesses, phone or mail order companies, and professional services providers that require a flexible payment processing solution.
Recurring Billing
PayAnywhere recognizes the importance of offering recurring billing options for businesses that need to charge customers on a regular basis. Their platform includes features to set up and manage recurring payments, making it easy for businesses to maintain consistent cash flow and streamline their billing processes.
Detailed Reporting and Analytics
PayAnywhere provides merchants with access to comprehensive reporting and analytics tools. These tools give businesses the ability to track sales trends, monitor customer spending habits, and gain insights into their overall financial performance. By having access to this data, merchants can make informed decisions to improve their business operations and drive growth.
Customer Support
PayAnywhere offers customer support through various channels, including phone, email, and live chat. Their support team is available to assist merchants with any questions or issues they may encounter while using their payment processing services. This ensures businesses can maintain seamless payment experiences for their customers.
A Growing Processing Service
PayAnywhere is North American Bancard’s answer to Square’s mobile credit card processing service. The service appears to have launched in 2010, but it has not enjoyed the same kind of buzz and popularity as Square. Even so, PayAnywhere has been garnering an increasing amount of media attention and has outlasted Intuit’s GoPayment as well as a few other early mobile competitors.
Location & Ownership
PayAnywhere is headquartered at 250 Stephenson Hwy. Troy, Mi 48083. Marc Gardner is the president and CEO of North American Bancard.
Video Summary
Table of Contents
- Costs & Contract: Month-to-month contract with no early termination fee of…
- Complaints & Service: More than 300 public complaints regarding…
- BBB Rating: Currently has a “B-” rating with the Better Business Bureau and is not accredited. The company has received…
- Sales & Marketing: Hires independent sales agents and has received some complaints about…
PayAnywhere Customer Reviews
Here's What Their Clients Say
| Item | Result |
|---|---|
| Total Online Complaints | 300+ |
| Live Customer Support | Yes |
| Most Common Complaint | Fund Holds |
| Recent Lawsuits | Yes |
High Complaint Total
We are currently able to locate over 300 negative PayAnywhere reviews, many of which describe the company as a scam or ripoff. Although the company has a very large client base and should be expected to have some complaints, it has seen a steady increase in complaints since our last update. Two major themes are consistently mentioned by complainants: As noted earlier in this review, PayAnywhere holds funds in order to reduce the risk of fraud. Additionally, the company’s policies seem to have a broad definition of which types of transactions qualify as fraudulent, which has resulted in numerous complaints from seemingly legitimate merchants. If you have your own PayAnywhere review to make, please do so in the comments below.
Pricing Discrepancies
There have also been a few clients reporting that PayAnywhere charged other fees in addition to the processing fee. PayAnywhere’s full pricing can be found here, but we have found reports of other possible fees that include a $25 Chargeback fee, a $25 NSF fee (Non-Sufficient Funds), and a $15 “Retrieval” fee which is left undefined. If you have experienced fees outside of the processing fees or those listed in PayAnywhere’s disclosed pricing, please leave a review in our comment section below detailing your experience.
PayAnywhere Lawsuits
In March of 2017, a class-action lawsuit was filed against PayAnywhere in California. The suit, Gerald McGhee v. North American Bancard LLC, alleges fraudulent business practices such as intentional misrepresentation, unjust enrichment, and a breach of good faith and fair dealing. The case is yet to reach a resolution. This, coupled with North American Bancard’s other legal issues is a cause for concern for business owners considering the PayAnywhere platform.
PayAnywhere Customer Support Options
A common complaint is of receiving poor and unprofessional customer service when calling into PayAnywhere’s customer support. It appears that the calls are routed to the same call centers as regular North American Bancard customers, which also rates poorly in this category and falls way short of what we expect from top-rated credit card processors for customer service. This definitely diminishes the edge over Square that PayAnywhere might have achieved by providing live customer support.
PayAnywhere Customer Service Numbers
- (877) 387-5640 – Toll-Free General Customer Service
- (888) 579-4787 – Equipment Setup
Other Support Options
- Live chat
- Chatbot
- Online support library
PayAnywhere Online Ratings
Here's How They Rate Online
| Item | Result |
|---|---|
| BBB Reports | 29 |
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Over 10 Complaints
Pay Anywhere currently holds a “B-” grade with the BBB and is not accredited. It should be noted that at the time of a recent review, Pay Anywhere’s BBB account was under review with the BBB and has since been restored. In being restored, the company’s previous complaints and reviews have been effectively wiped, meaning that the current numbers do not represent the company’s overall complaint totals. The company’s profile is currently showing 12 complaints in the last 36 months. Before the profile wipe, Pay Anywhere had 139 complaints in the prior 3 years.
What Merchants Say
In addition to the 12 complaints filed with the BBB against Pay Anywhere, there have been 17 informal reviews. Of those reviews, all were 1-star reviews. A recent negative review refers to high charges, difficult setup, and poor customer support:
Horrible customer service horrible experience using that platform they cost my buisness $5000 dollars and a $1500 dollar commission. Only used their system for 5 days has been an absolute nightmare dealing with them and their system. Do not use them.
Clients can avoid situations like this by choosing a provider with a history of great customer service.
“C” Level Performance
In light of the company’s complaint total and resolution ratio, we have adjusted the BBB’s rating to a “C.”
PayAnywhere Fees, Rates & Costs
A Closer Look at The Contract
| Item | Result | >
|---|---|
| Cancellation Penalties | No |
| Monthly & Annual Fees | Yes |
| Processing Rates | Variable |
| Equipment Leasing | Per-machine cost |
PayAnywhere Pricing
As of this review, PayAnywhere’s smartphone app has no setup fees, no monthly fees, and no cancellation fees, and it comes with a free card reader that plugs into the audio jack of compatible smartphones. Businesses can buy additional 2-in-1 readers for $29.95 and 3-in-1 Bluetooth Credit Card Readers for $49.95. PayAnywhere’s “Pay As You Go” plan offers processing fees that are similar to those of Square and GoPayment with a 2.69% fee for sliding a credit or debit card through the attached card reader and 3.49% plus $0.19 for keyed transactions. These rates apply to all card brands, including Discover and American Express. The company also charges a monthly inactivity fee of $3.99 for clients that do not process a transaction for over 12 months.
Standard PayAnywhere Plan
Merchants who opt for the company’s “Standard” plan and use PayAnywhere Storefront will pay 1.69% per Qualified swiped transaction, 2.69% per Non-Qualified swiped transaction, and 3.69% plus $0.19 per keyed-in transaction. Storefront users will also pay a basic service fee of $12.95 per month and a monthly minimum fee of $79 if monthly volume is at or less than $5,000. PayAnywhere Storefront also provides a free tablet to each client. As of this review, the service is compatible with most current Apple devices (iPhone, iPad, iTouch), Android (2.4 or later), and many Blackberry models.
Frozen Accounts and Fund-Holds
Since our last review, PayAnywhere has received a consistent stream of complaints regarding its cash reserve and termination policies. Like many of its competitors, the company appears to commonly freeze accounts or withhold large payments in anticipation of potential chargebacks. The problem is that PayAnywhere appears to provide little notice or justification for these holds, effectively keeping businesses from their own money without their knowledge. This does not compare favorably to our list of best credit card processors.
Client Complaints
PayAnywhere’s terms of use grant it a great deal of liberty when establishing reserve accounts (including the right to collect interest gathered on withheld funds), and client complaints about this policy indicate that the company is not doing enough to prevent its merchants from exceeding their limits. Business owners looking to avoid potential fund hold issues from PayAnywhere may be better served by a top-rated mobile credit card processing app.
PayAnywhere’s basic 2-in-1 card reader is free for the first reader, while the 3-in-1 costs $50
PayAnywhere Employee Reviews & Sales Tacitcs
Should You Work For Them?
| Item | Result |
|---|---|
| Uses Independent Resellers | Yes |
| Telemarketing | Unclear |
| Misleading Marketing | No |
| Discloses All Important Terms | No |
No Deceptive Advertising
PayAnywhere does not appear to use any deceptive marketing or sales tactics in its official sales materials. It looks as though the company primarily markets its service through advertising, public relations, strategic partnerships, and referrals from North American Bancard. This compares favorably to our list of best credit card processors.
Fund-Hold Issues
Some merchants have reported that, like Square, PayAnywhere fails to mention prior to account setup that it may hold funds to mitigate risk. Specifically, some negative PayAnywhere reviews state that the company holds large amounts of funds with no prior warning of its hold policies and that the company takes a long time to release these funds. We have lowered the score of this section to reflect merchants’ sentiment that PayAnywhere’s marketing is slightly misleading when it comes to its fraud prevention policies.
Our PayAnywhere Review Summary
Our Final Thoughts
PayAnywhere rates as an average credit card processing provider according to our rating system. There are currently numerous reports of clients experiencing holds, poor customer service, and fees outside of the company’s stated pricing. Some of these fee complaints may just be a misunderstanding of charges or confusion in the way PayAnywhere bills its fees. PayAnywhere is currently only available in the United States, so merchants based in the UK and elsewhere are tasked with finding other mobile processing options. It should also be noted that although our initial review of the company was positive, it contained outdated pricing and device compatibility information. North American Bancard’s approach was to threaten us with “legal redress” if we did not update it immediately. We have updated this review (as we do every 12 to 18 months) only in the interest of accuracy, and with new insight on NAB’s strategy for dealing with publishers.
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How Did PayAnywhere Treat You?345 Responses
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Jack Williams
Finally used PayAnywhere for first time and they froze my account asking for additional documentation two days after the charge was approved. I am now working on that and will throw away their card reader.
Tracy
I wish my wife and I would have read the reviews about this company prior to sign up!. The previous reviews are so accurate. Customer service is horrible! After being placed on hold for hrs, the representatives will likely hang up on you 80% of the time. As another review mentioned, its like you are speaking on the phone with a bunch of PM’sing adolescent girls. After holding for 20-30 mins and then being told that only a senior rep can help me, I was transferred to the “senior rep” Nakisha 5 different times right to her voicemail. When I was finally able to get a hold of her, I explained our concerns, she then placed me on hold, I held for another 15 min only to find out she went to lunch when I hung up and called back! I called back numerous amounts of times wasting well over 2 hrs of my day before reaching her again, she told me to fax in some information, I complied and no return call! I’ll be spending another 2+ hrs to get a hold of someone who can help me if that persons even exist there. Multiple charges were charged to our account after cancellation without our knowledge. Charge after charge which caused multiple over draft fees. The equipment they sent was faulty, then they sent another and it was faulty as well. This company is very unethical to say the least. BEWARE! Don’t trust them with your bank information. And don’t expect to get help from their so called “customer service.”
Jade
This should be ILLEGAL! I signed up impulsively with “Pay Anywhere” 3 years ago, while I was waiting for the card scanner in the mail I read reviews and was horrified! I canceled my account and tossed the scanner in the garbage when it came. I finally noticed this $3.99 fee twice on my bank statement. I called and told them I never used their service and canceled. They claimed I had not 1 account but 2, and the fee was not hidden since they apparently emailed at one time to let me know about it. Even though I canceled they keep charging me inactivity fees. They advertise no hidden fees but they are the kings of the hidden fee! Upon further inspection, I’ve been charged these fees every month for 3 years! (I feel like an idiot for not catching this sooner) Pay Anywhere is like inviting a vampire into your home, they suck you dry no matter how much you say no! I finally closed that checking account , which was a major hassle. The supervisor I got on the line credited me $25 supposedly. Gee thanks! I bet the check won’t even come. DO NOT SIGN UP WITH THIS COMPANY. I hope a class action law suit gets their ass! I will sign up for that!
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GABRIEL
Pay Anywhere is a complete scam. DO NOT sign up with this company. They charged my business account $3.99 without my permission and when asked about it they said that they sent me an email telling me to close my account or they would charge me and that when i checked the box on the “sign-up” portion of the website, within the small print it states that “you will be subject to charges if any changes may apply” . This is how they work around the law to charge you at will.
BE VERY CAREFUL WITH THIS COMPANY. THEY ARE NOT ON THE UP N UP.
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r cunningham
Payanywhere is the worst CC processor in the world. We are a legitimate business with good credit. We have never had a chargeback or a fraudulent purchase. Our account has been frozen 4 times in the past year for audits. They are difficult to get on the phone and are never helpful. I would never use them again. We are closing our account tomorrow. Please do not use them.
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Margaret
I have a business .I used pay anywhere 1 time it cost me my biggest account they kept $900 of my money for no reason . its a big scam they want to hold your money no matter what..! Not to mention the hell your customer are going to go through when you swipe their card…the nightmare Begin’s
If you want to succeed in business stay away from PAY ANYWHERE… Dirty Thieves..!?
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Tanya Mel
Hello! I actually just had same problem and sooo upset ever used them. They opened an account for my company and i was charging customers at food show. Then next day i got an email stating that my account is closed! When i called they told me they will hold funds for an audit and once i send proves of all transactions, they will send a check! After tons of phone calls and emails, NO reply! This has to be illegal to hold other cutsomers money. i want to sue them for damages. have you ever gor your money back? If there are lots of us that they hold funds, we will definitely win a case! This is just biggest scam! my email is [REDACTED – personal contact information]. Thank you!
Evan
I also got charged $3.99 from PayAnywhere. How can they just charge this inactivity fee and still advertise their product/service saying that “No setup, monthly or hidden charges”?
$3.99 is small but this is simply bad business practice. If I know about any class action lawsuit against this company, I will definitely sign up!
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D Brewer
Same experience; as far as I know that stole $8.00 from me. Count that times the 1M they did it to and that’s a good racket.
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Dave Ward
Terrible — impossible to login and use, so when you find a reputable company like Square or Paypal and use them instead, they start charging your bank account (which they hold hostage) a 3.99 monthly ‘inactivity fee’ which you can’t stop block through your own bank. Fraudulent and dishonorable….users beware.
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Keith Maxwell
Poor experience, lame fees. Customer service puts you on hold like you have nothing better to do. I.m way happier with the 4 sided figure.
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K. McMillan
I used this service to process Amex, Visa and MC for 3 years. I had zero problems up until 2015. During 2015 there were suddenly big delays in receiving funds, transactions that read as “approved” would disappear into thin are and the customer service is very disorganized and scattered. I left them for squareup recently and am so relieved. As a small business, the amount of stress that payanywhere caused me is completely unacceptable. I would never recommend this service to anyone.
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Kelly Nestler
After being charged $3.99 & $1.99 for an inactive account, I closed out my accounts. After receiving confirmation that my accounts were closed, Payanywhere still charged my business account and my personal checking account.
They are SCAMMERS!!
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PAYANYWHERE SUCKS!
This happened to me! Can’t believe this company is charging an old account some $4 fee – their recordings say an email was sent explaining how I can prevent this from happening. 1st of all I have not used Payanywhere in 5+ years – don’t have the same email I had when I initially set up for this and they are going into my bank account!!!
DON’T USE THIS COMPANY THIS IS HORRIBLE BUSINESS PRACTICE!
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Charles Brown
I am in the same boat.
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Larry McCloskey
Account closed for 3 years after using them one weekend (which resulted in a horror show of unexpected holds and HORRIBLE customer service interaction), now they want a $3.99 monthly “inactivity charge” unless I cancel AGAIN. Cited a previous email which I never got. About the only thing they ever get right is accepting charges so they can hold the funds, and charging unannounced fees. Oh, and holding onto the bank account numbers of former customers so they can take a dip whenever they want.
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Jason
Stay away from this company! PayAnywhere may say there are no monthly fees, but they definitely have monthly fees! And then they’ll say that they told you about them!
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David nomack
Stay away from payanywhere…they hold the money and their customer service sucks…their app always kicks you out…stay away..spend bit more and try different processor….but please stay away of these horrible people
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Maila
They took out a $3.99 fee from my checking account without my consent for an inactive 1 yr old Payanywhere account. A little more than a year ago I signed up but found another venue that was more suitable for my business needs. One year later they charged me a fee for not using it instead of just deactivating my account or giving me timely warnings?! I searched through my e-mails and found that they only sent one e-mail to me back in Oct announcing the fee somewhere in the paragraph. When the account was inactive in November, they should have contacted us or have done something so that we would have been made aware of the new fee. That is bad business practice. I only found out about it from my bank statement. Did they look at the number of inactive accounts and thought “There’s ‘x’ number of inactive accounts out there, if we charge a $3.99 inactive fee = profit.”
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I urge people to choose another payment processor because PayAnywhere do not value the account holders.
Marvin
They overcharge on transactions. They will not work with you on chargebacks. They will keep charging your account with fees.
Terrible company to deal with. If anyone will go ahead with a class action lawsuit, Im willing to join and put my name there.
For the sake of your small business finances, stay away from these thieves.
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Shak
same here they charged 4 dollars and when I call insist saying we email you 60 days ago that close your account or we will charge you so we can not refund you.er And I am very strict about my emails if any saying you have to take this action I do I remember that was an offer if you use payanywhere we will wave your transaction fee and in past when I fall for that offer they charged me double fee when I call and mention offer they said fee you need to pay and we are closing your account from today’s date in 2013. Now after two years they charged me fee. when they refuse I call my bank and they stop payment even they were saying this is not fee this is a bank card transaction. but thanks to them I got my 4 dollars back
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Donald McCrary
Do not go with this credit card processing company. They will not work with you with any transactions you may dispute. GRADE F
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Casey Benefield
I’m also a victim of this inactivity fee scam. It didn’t stop there. I had to contact them EIGHT times to get them to confirm that they even RECEIVED MY REQUEST TO CLOSE THE ACCOUNT! I was even taunted by reps. One of those, I was smart enough to have someone from my credit union who was willing to be a WITNESS.
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Trent
watch out for inactivity fees I had to close my bank account to get them to stop they will continue to steal under the guise of inactivity fees or maintenance fees they are part of wells fargo bank and they are famous for applying extra fees on an account beware and can’t say you were not warned poor business practice on their part
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Barbara Heintzelman
They charge a $3.99 INACTIVITY FEE. I signed up with them initially, but they were difficult to use. I went to Square Register instead. Am I glad I use Square!!
They said they sent an e-mail saying that they were going to do this. After searching, there was no e-mail.
STAY AWAY from Payanywhere!!! Far, Far Away!!!
Use Square Register instead!
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Barb
Watch out for the surprise fees!! After a pause in my business, Payanywhere docked my linked account for a $3.99 “monthly inactivity fee” without notice. I went online and could not find way to close my account or unlink my checking acct. I did online chat where was told my account would be closed but they would not restore the $3.99 fee.
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Shak
call your bank and ask them to stop payment. Bank of America did not charge me stoppayment fee for this amount but I hope they won’t be able to charge me again.
Andrea
It’s our first day of business and none of their equipment even works properly. Some how both the store front and the phone swiper don’t read the credit cards. Called into customer service and was treated horrible. I called 7 times and heard “all circuits are busy”. Then when it finally went through I waited on hold for 11 minutes until a human answered. When I asked for a supervisor I was told “let me see if they are willing to take your call because we are very busy”.. Really? I am not impressed and searching for a better option ASAP. Pay anywhere is terrible.
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Amanda
Their circuits are busy because there are hundreds of people calling them right now due to a $3.99 inactivity fee that hit December 1. You totally chose the wrong merchant processor!
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Paul Scott
I tried to use pay anywhere before I saw this site and it was the worst experience I have had with a company.
I sent them an itemized list of my issues with them and they seem unwilling or unable to resolve any of them. I went back to Square where my experience have been good.
Here is the list of issues I had with pay anywhere, mind you I had them for 1 week and processed one small test transaction. Never even got to roll it out.
1.) Limits were too low to be useful. I could initially only sell $10 or less at a time.
2.) emails are poorly phrased and don’t make requirements clear, I had a three day delay because they said they may ask for a document. They never asked for it just expected me to send it.
3.) My first interaction with the chat system listed the wrong business hours and disconnected me when it was stated to be open but were not really.
4.) First support person I talked to lied to me and told me Square doesn’t have a customer service line. I didn’t know that I never needed it. (It was a lie they do have one and they were helpful)
5.) It has taken days to get any sort of response which has slowed my ability to do business and take payments.
6.) When requirements were finally made clear I was asked to email or fax my bank statements. I don’t own or use a fax machine anymore and haven’t for the last decade. Tech suggested I go out and pay Kinko’s or someone else to fax it for me. Would you want to give your bank statements to strangers to fax? Email isn’t secured or offer an encryption option. So the bank statement request is protection for you but not for the merchant. It would be trivial to put an upload button on the secure site to upload a document that is requested.
7.) Second support tech was kind and tried to be helpful but wasn’t really able to do much or advance the issue.
8.) Finally raised my limit but to a lower limit than what my transactions with you are likely to be. I bill clients on a monthly basis so depending on the amount of work I could bill them anywhere form $150 – $2,000 dollars. Just last night I had 2 $1,900 charges which Square processed happily with no issues. If they have questions they will ask me but none of their procedures seem to be designed to impede business.
9.) Promised $5,000 in free transactions for using Apple Pay. Used Apple Pay for the first transaction and got charged for it.
Paulette
The worst customer service I’ve ever had from any company. I have had to contact them five times to resolve crediting my account back. It was supposed to have been resolved last week and then I got another message stating I never contacted them and the issue was closed. I wrote yet another time and was told I have to call again. For more than one month, this company has kept nearly $2000 that is duly mine. It’s been the most unbelievable experience I’ve ever had with a company. Don’t use them.
Scott Hayes
I wish I had read this page before processing a transaction through this company. they now have over $3K of my money and won’t release it. I really don’t know what to do at this point. i can’t ask my client to pay twice and put them on the hook. Avoid them at all costs.
Tara Arena
Filed a complaint with the BBB and the Michigan and California Attorney Generals Offices. Both offices are aware of the complaints filed against PayAnywhere and are investigating them. If you have been victimized, please fill out consumer complaints online at the Attorney General’s office in Michigan and the state you reside in. Also, fill out a complaint to the BBB. Venting on a website about your experiences will do nothing to close down this unethical business, nor will it get you your funds.
Paulette
Thank you. This company has held my funds since August 18 2015. I have tried nothing less that 8 times to get it from.them.with no resulution. Inwill.do as you.have done. Agree that this is an unethical company.
jb skaggs
I signed on with Pay Anywhere to get their tablet and cash drawer for my food truck. They did provide the equipment and quoted me $30 / mo and 1.79% per swipe if over $5000 in gross charges or 2.67% under $5000 gross.
I got my first bill and it was $111.22. They apologized for not telling me they would charge an extra $80 a month if I did not have $5000 in credit charges. But this policy is a deal breaker for me because I was already paying $30 a month in equipment rentals an extra $80 is unfair.
They said they will cancel my contract with no other fees. We will see what happens.
CJ
Please keep us posted. I am in the same situation now. Did not know about the additional $79/ mo if sales is under $5k
jb skaggs
They did cancel the contract, I sent machine back to them. We actually fought over a $300 withdrawal for equipment fees. They eventually refunded it after reported them to my local bank (great thing about small banks!) who filed formal letters of intent to sue. But it was a pain.
Mike
I have been using a Wells Fargo PayAnywhere credit card processing service for a year and recently when we had a customer pay $4,750 Wells Fargo refused to pay me the proceeds. They requested all sorts of documentation including an invoice which they then said it did not match the person paying the bill. Since they refused to give me my customer’s payment I asked that the transaction be returned to the customer and they said they were charging me $167.97 for collecting the money that they refused to give a me and then would charge me another $167.97 to refund it. They are charging me $335.97 for not giving me the proceeds from a sale to my customer.
Chris
I had the exact same experience. Processed about $400 of transactions on Jan 31, and finally for an unknown reason I received payment last week (4 months later?). They requested all sorts of info. For example they wanted an invoice – my company was processing donations at a fundraising event and there aren’t invoices. They were asking me for info that that they had already collected at the time of the transaction. Ridiculous. I honestly don’t know what prompted the payment.
So today I get setup for another fundraising event and test out some swipes – all cards are declined. Why? I call customer service and they are only open M-F. I try 24/7 online chat through their website and got no response.
These guys are absolutely terrible. I bet this really is a Ponzi scheme or something else fraudulent. Stay away!
James
Stay very far away from PayAnywhere.
I decided to give pay anywhere a shot since Wave Accounting hadn’t made an android client that could take mobile payments. I run a freelance service and occasionally do webdesign and marketing with adwords so I figured this would be an easier way for to received payments for completed work when I’m out meeting with people. I use a freelance business to find me clients and thus I don’t do any self marketing (this will make sense later).
My first (and last) transaction was for a pitiably small amount $20.00 USD just to test the service out and see how quickly I would receive my funds, etc. The following workday I receive a phone call from them wanting a copy of my invoice, my business license, and my marketing budget. The lady on the phone was rude and spoke down to me when I explained I didn’t have a marketing budget since I only do freelance work through a network. I was informed I would need an invoice to show for transactions and that I would need to break down all services rendered to them for them to continue with my account.
With all the extra work required to just use the service, it just isn’t worth it, and I really didn’t like being made to feel like a criminal for operating as a freelancer and independent contractor. I don’t feel like they are a business that will stand behind those who use their service. They treat first time customers as garbage and threaten to withhold money if you don’t meet their rigid business model. So in short I cancelled my account and will never use them again.
troy zaharis
We had the exact same experience as you, they have several hundred dollars of mine on hold. Did you ever get your money from them, please let me know. I bought mine at CVS figuring it had to be legit since they are such a huge company.
Kris furgison
I ran into the same issues with pay anywhere refusing to pay me for a transaction totaling around $1,200 they told me I had to wait 30 days. 30 days came and went I waited another 60 before I got my payment that was the first and last transaction I ever did with them and advise you to use an alternative processors
Doug O
Payanywhere.com is a Ponzi scheme an absolute scam. If it takes every last penny I have and make the rest of my life I will spend it putting this company and all like it and ones that come to be that are like out of business. They only take money they don’t pay anything. U will never relieve your funds if they are more than a few hundred dollars. And yes you will pay them there processing fee even if they don’t pay you and tell you to refund your customers money. Let’s do some math , u process a charge for $10,000. It shows approved u go about your day. Then you get a call demanding the sun to receive your hard earned money. A few days go by and merchant awareness refuses to pay the funds,you are told to refund your customers money and hunt them down and demand a check or cash. That’s a kick in the face. Now the salt in the wound. They charge you the processing fee as if they paid you and charge you the same rate for the refund they forced you to do. Making 5-7% on your business transaction having done nothing but make your life hell and putting you in financial distress. To some extent taking 100% of your profit. Anyone who has experienced this reply to this post. I’m seeking a class action suit against this and other companies like this for damages and to put them out of business. This is fraud in your face. Now what legitimizes this practice to some extent is that they will process small transactions without issue because there is no risk when it’s covered by the proceeds from large transactions that aren’t paid out and the fees they get from them. Call and complain and they may return the refund transaction fee but make a point to make you feel they are bending over backwards for you by doing so. Just say no to plastic processors period……
Craig kowasky
You are 100% correct. I had to refund my customer and still pay the fees to payanywhere or they would take me to collections. This is the worst company ever!!
AnotherVictim
Hello, same thing. My fund have been held for 2 weeks. First transaction went smooth. This for $475 has been held. I email in an invoice and my business license which they asked. Once it was emailed in I received no response. Couple days later they want more proof. They want the card holders address. I gave them their phone number, they can figure all that out. Just recently after no update they tell me the supervisor is looking over it and will make a decision at the end of the business day. That was on Tuesday. It’s friday and I have no received a response. Nothing at all.
This is some type of ponzi scheme or something. There is absolutely no way there are this many problems with a legit company. I just filed a complaint on BBB which won’t do good considering they’re somehow rated a A+ on BBB. With 200 complaints and only 20 resolved how in the world are they rated an A+?
I will gladly participate in anything needed to help take these crooks down. I’ll be checking back regularly to hopefully hear an update. I’m trying to spread the word around as much as possible.
I’m just a small time reseller. $500 being held with only 5 days until the end of the month and bills to pay. This is unreal.
Jeremy
DO NOT USE PAY ANYWHERE! ! ! THEY WILL STEAL YOUR MONEY! Complete scam. They said they were unable to process my transaction and that I would have to do a refund, free of charge. So I did, and they take $175 out of my account. I call customer service just to be told that they cannot refund it. Bunch of b.s. VERY UNPROFESSIONAL
Jason J.
What a sorry, lame, scam of a company. They do not help small businesses or freelance workers.The customer service is horrible, taking their sweet time to deal with issues they create, all while holding your payments pending. This company is a ploy to get as much money from you as possible without providing any services. STAY AWAY!! “GoAnywhere” else!
Diana Romero
Do NOT use this company. I am a small business owner and they took my customer’s money and have not issued it to me. I had used them in the past and it was fine but something has changed recently. I have not received my money. It has been 10 days. I emailed the customer service 5 times and called this morning. Their email and phone customer service is useless. I was told by Marquita who answered my call today, that my account was closed and she then transferred me to a senior rep, Nakeita. The call went to voice mail. I left a message and have not heard back. This company has thousands of dollars of my hard earned money. I am now emailing their facebook page who has been the only contact actually responding. I do not have time to be reaching them for my money. If I do not receive my funds by the end of the week, I will be pursuing legal action.
-Diana
Chris
Payanywhere does not accept Health Reimbursement/Saving Cards. I had to switch to Square which does. No where in their literature does it state this restriction.
Jason
Pay anywhere is not as simple as it seams when purchasing it over the counter at your local dept store. They led me on with set up step after step by step setup… Then left me hanging infront of my first customer with no response from customer service which was not 24-7. After then telling my customer I would have to manually enter the transaction the following day, once I tried to do so they asked for more information because the transaction was more then 20$. Lol… Disgusted, embarrassed and lacking my funds after my services were completed now for almost a week without payment I switched to a professional processing company!! Beware of payanywhere!!!
V. Williams
Pay Anywhere is one the most poorly run companies on the planet. Their advertising of being able to have funds paid to you in one day, is nothing but a bait and switch tactic to lure the unwary merchant in. What they don’t tell you is that the immediate one day of funds payment is pretty much limited to you processing transactions no greater than $100.
Here’s how my nightmare began with these imbeciles. Their new accounts rep Phil Hamilton was specifically told during account set up that my company’s business consulting transaction sizes ranged between $2k-$3k, and that our monthly credit card transaction volume be about $25K. “No problem,” Phil said, “You’ll be up and running today.”
True to his word, the account was up and running before the day ended. Accordingly, I received an email confirmation that the account was opened and that my company could begin charging. Included in my welcome email were charging parameters ( Average Sales Amnt., High Ticket Sale, and Monthly Volume), which were at extreme odds to what I told Phil my transaction amounts and volume would be. The welcome email indicated that based on what I told them, my Avg. Sales amount was $10; that my High Ticket Sales Amount was $100, and that my monthly volume was $500.
Thinking that there was a mistake, I called the number included in the welcome email and informed them of the discrepancy between what was stated therein, and what I had told Phil. The rep on the other end of the call stated “don’t worry, those numbers are generated by default, ” and that my actual High Ticket Sale amount was actually $1,000 per transaction. Needing to get some billing done, we billed two of our clients that were Amex card holders. Within 5 minutes PayAnywhere had grabbed the funds off of my clients’ Amex cards and where holding the funds in their account. The next morning I received an email from PayAnywhere’s risk department- “Merchant Awareness”, indicating that my funds were being put on hold for further audit review.
Being proactive I called the Merchant Awareness department and inquired as to why my funds were hold. I was told that the amounts charged were over the approved volume/limit and that they needed to verify the propriety of the charges. To prove to them that not only were the charges authorized, but that they were consistent with what we had previously billed the two clients. To wit, we supplied them with (1) invoices for the two clients reflecting the billing history for those two clients, (2) signed billing authorization forms from our clients, and (3) our previous month bank statement showing the same exact amounts that had been previously paid by these two clients. Having supplied them this irrefutable evidence, I was certain that the matter would be resolved quickly. Wrong. On Friday morning, I was told that the documents had to be assigned to an analyst, whose credentials at best are dubious, for review.
The analyst assigned was Malisha. “She might be able to have your matter resolved by the end of today,” I was told by the service rep. I was then given Malisha’s email and phone number, so as to call her to get an update. However, I was told to call after 12:30pm EST, because the analysts do not come to work until 12:30pm. Accordingly, I called Malisha at 2pm to get a status update- her voice mail indicated that she was not in and was out on vacation. How is that my “review” was being assigned to someone on vacation was beyond belief. As you can imagine, I called “Merchant Awareness” back and informed them that Malisha’s voice mail indicated that she was on vacation. That fact was confirmed. Accoridingly, I was assigned to another “Analyst” by the name of Yuri. However, unlike before, Merchant Awareness would not give me Yuri’s email or phone number so as to reach him directly. I was told to “Submit any questions you have for Yuri through our main email, [email protected].” Because it was near 3pm on Friday, I was assured that there was no way that the risk review would be completed, and that I should call back on Monday.
I called back on Monday, after 12:30pm to get a status update from Yuri. I was never put through to Yuri, but was told that the file was now being reviewed by Malisha. I was never put through to Malisha either. Accordingly, I told the rep to inform Malisha that either she release our funds, or send them back to our clients’ Amex accounts. The rep returned to the call and informed me that Malisha that our PayAnywhere transactions cannot be supported, and that I could refund the money back to our clients’ Amex cards quicker than PayAnywhere could. That it would take up to 10 business days for PayAnywhere to refund the money, but that if I did it through my PayAnywhere account, the funds would be refunded to our clients’
accounts within 3 business days. Accordingly, I logged into my PayNightmare account and refunded the charges back to our clients’ Amex cards.
This morning I got up to check and make sure the refunds had been processed, so I attempted to log into our PayNightmare account, and got a message that our account had been closed. So typical.
Donna
I switched to pay anywhere 3 years ago from square..we had more problems with square and pay anywhere resolved some of those, i.e., flimsy reader, confusing operations, reports, etc. Things went much easier with PA. They have posed no more problems on their updates than any other update on any tech.. you just wait it out and see it through. I understand square is a much better server now, and PA continues to keep up as well. We have had few necessary calls for tech botches on updates and all were resolved by following the info from the CR. Every dime we charged we got.. 3 years and counting.
Seeing some of these virulent responses makes me wonder at the complainers proper use and contract understanding.. Having used merchant systems for many years, long before mobile ones, these new mobile payment apps are much better than the old systems with their mandatory closing reports and confusing % charges for every darn little thing. These new systems have massive advantages and some have a temporary edge over others as each tech advancement comes through. But not for long. They all keep up and jumping around is like changing color of paint for another. It’s still covering the wall..
So TECH ON! the money still goes in your pocket!
trey
Used payanwhere for the first time on February 3 2015 and guess what the 2000 dollar transaction was audited needed financial statements and invoices gave them all that then the billing address of my customer was recently changed! What a headed ache they have frozen my money pending the audit review and yes they got there 2.69% already please don’t use pay an where make them go out of business ppl I didn’t do my homework on this fraudulent company, and does anyone know of any lawsuits against payanwhere right now?
Paul Kruger
I just filed a complaint with the Better Business Bureau and my bank.
Poor customer service and withholding of funds almost cost me a new customer. I made two transactions same day for two customers. Waited a few days and no funds ever appeared so I was not able to fulfill the order as promised. No funds = no way to pay my shipper for the product customer purchased.
After several days of email exchanges I was forced to refund the charges and use PayPal to be able to conduct business. Then the other day I found a charge against my checking account for fees for those transactions and more fees for the refund. At no time had PayAnywhere ever deposited a single dime to my account.
They claim they tried to verify with my customers however both customers stated no one ever contacted them for verification. PayAnywhere provided me a number and extension for customers to call to verify. When they tried that they could not do anything because PayAnywhere would not speak to them until they provided a merchant number…which they did not have because they are not the account holder, they are the card holder.
For one thing I have never had a merchant account charge to refund a charge so this is a “hidden fee” to be aware of. Second they charged me for transactions they never completed, instead opting to hold the funds pending an audit and verification…which they failed to complete.
Needless to say I was embarrassed with my customers and my order for them was delayed for almost a week while going back and forth via their support emails and on the phone.
They maintain the fees are justified despite the fact that they never completed the transaction. As far as I am concerned no credit transaction has been “completed” until the money has been placed in my bank account for my use.
They insist on being paid for failure.
Stay away from PayAnywhere.
luise
this company does nothing but harassing customers and merchants, calling the customer many times and every someone else investigates, then they ask you as merchant to send documents, you send the documents then they come up with more documents, you send these new documents and they ask for more statements,that is when i said thats enough and they said they hold my money for 6 months, i asked them to refund to customer so i can have alternate payment method with my customer, they reused saying the customer can come back and charge back, i said charge back what, if you refund it i as merchant am at risk of not getting paid , they are scams
any processing would refund gladly to just have the problem out of their hair
but no PAYANYWHERE DOES NOT DO
I WILL TAKE THEM TO COURT-SAVE YOURSELVES A LOT OF HEADACHES AND ALSO WARN OTHER MERCHANTS OF THIS SCRUPULOUS COMPANY
mark lemerond
100%scam all there doing is collecting money holding it as suspect transaction collecting interest or god knows what.never are you told about ect.we do over $500,000 ave in cc sales per year over last 10 years with a zero charge back history zero customer complaints and they still dont give us our money on swipes under $2000 we found out.everytime we called it was going in tomorrows bach.needless to say little consumers to large consumers will get ripped off and there customers will be upset.report to bbb as scam
Mark K
Let them know how you think their practices are scams!
Here is their Facebook Page.
Oddly enough when I posted to their page, almost minutes later I received an abusive (anonymous) email to my web site.
These people are scumbags.
Kristiana Kufuor
I recently bought this reader so I could take credit from my customers I am a make up artist I did a wedding and got paid $400 of which $360 the customer charged as credit payanywhere “audited” me and asked for my customers information I sent it and then they asked me for a brief description of what I do so I gave them a very detailed paragraph and with no explanation they closed my account saying it was a “Buisness decision” and decided they were going to hold my money for 6 months. They are a fraud company this is how they make there money by auditing people I read the reviews. I read a book about this exact same situation maybe they read the same book it’s called the rainmaker. If they thought they were going to con me out of my money they chose the right one. I told her she would be hearing from a lawyer shortly she said ok well it’s in the contract. I’ll find out Monday even if it is they are running a scam Buisness and I’m going to make sure I get justice.
Kathy
I have used the services of this company for several months without an incident. I had two holiday events. At one I used the services and charged $1,800. These charges went through without incident. Two weeks later, I ran $1,082 and these funds are now held for an “audit”. I have no idea when the funds will be released. They asked me for my personal bank statements for three months and the address and phone of one of the customers included in this amount. I do not capture this information. I know they will have to reconcile this in some way but I will not use this company again regardless of the outcome. There was no notice, no reasonable reason to suspect a problem.
Don
Immediately have them release the funds back to customer cards. You will never see that money. Read all of the posts. You are no different than the rest of us, they will not release that money.
Juan
DO NOT USE THIS COMPANY. I got my free reader, set-up my account and before I used their services I started reading some reviews and they were terrible. So I never used them. It’s been roughly 8 months now since I signed up with them. Just recently they hit my checking account with a $113 charge. I did know who it was at first. Didn’t do much investigation I just had my bank reverse it. Well it happened again this time for $132.95. So I stared digging around and found out that Pay Anywhere was making these fraudulent transactions without my consent. I then called them to have the account canceled and I was told that the account was in collections. Wow..Really. How can an account be in collections that I never used. I was then told there are annual fees. Well according to their policy and a pay anywhere phone representative there are no annual fees. Imagine them trying to explain this one. They couldn’t. I ended up having to close my checking account because of these crooks. You have been warned.
John
Same thing happened to me. They say I’m in “collections.” Did they try to send a collections agency after you?
Mark K
I got this amazing device several months ago!!!
It was so amazing, I never used it but they kept deducting from my bank account different amounts.
I had to call the fraud department several times. They pushed me twice into overdraft and adjusted their amounts to get around the fraud block. Over $1,000 in charges total and they were forced to refund that money eventually but what about my fees from the bank? NOTHING.
This company is predatory and useless.
If there is ever a class action lawsuit I hope they lose everything and I can help.
ROT IN HELL>
PayAnywhere sucks
Avoid PayAnywhere like herpes. I processed two $200 payments in July 2014 from a customer and was “randomly” selected for an audit. They did not provide any other explanation and are still holding my funds — it’s 4 MONTHS LATER. I asked them to just reverse the charges back onto the credit card of my customer (NOT TO ME). They couldn’t even do that. PayAnywhere is horrible. PayAnywhere needs to go out of business.
There are a bunch of other legitimate companies that you should go to instead of PayAnywhere:
Square
Intuit QuickBooks Payments
Capitol One Spark Pay
…to name a few.
Now I’m out $400 because I had to refund my customer out of my pocket. PayAnywhere is a terrible company.
Judy
What a horrid awakening – this payanywhere.com is corrupt and they will hold your funds on frivolous claims.
I have only transacted about 10 credit card sales with them as I have very few charges per year. TWICE they held funds with claims of me needing to send them a business model, need an invoice, yada yada, and that they would need to analyze my account; in doing so the funds would be held another 24-48 hours in addition to the day they already held the money. I was incensed! I have already produced and shipped the product so I am out the $350.00 for who knows how long.
Bunch of b*stards they are – stay away.
Maria
Review:
The system is new and has many problems. The cash drawer and printer does not work in synchrony with the tablet. It has to be reset with almost every transaction.
They recently joined paypal and their system developed a failure with the paypal and now you have to go to the process of waiting to reinitialize the system with every transaction.
In the two days i used it, the i had to call customer servise 18 times to get thru only 6 times. The volume of calls due to all the problems with the system is large and they are not ready to handle it consequently there are very long waiting times and most times they transfer calls to drop the problem.
Mag
They have 2,000 in cleared credit card funds that they are holding. It has been a week now and I’m still getting the run around. I’m scared after reading these horror stories. I should have done better research on this piss poor company. I don’t know what to do. Should I refund the credit to my customer now before I lose any more time? We need solid solutions on how to deal with these companies. Please help!
Chris Burchell
They held funds from 5 transactions, resulting in overdrafts, and lack of funds for payroll. I am cancelling my service immediately. They have created more trouble than I have time to deal with. I highly recommend not using them if you have a small business.
Shelly Jones
I only used PayAnywhere for the first time on Sept 12, 2014 and I have already gotten the run around from this company. They are telling me that my funds will not be transferred into my account and that I basically just gave my goods away for free! I lost over $300 worth of merchandise in credit card sales in a matter of my first and only 9 transactions. I have made 5 calls to customer service and spoken to supervisors and it has been a horrible mess. They are rude and extremely uncooperative.Since they could see my transactions and the amounts and refused to deposit my money I will not be using this card reader ever again and I placed a fraud alert on my bank account so that they will not be charging me any fees. This is a hard lessoned learned and I will be using a square reader from this point on. They are a much more reliable company. PayAnywhere sucks!!!!!!!!
Martin
Pay Anywhere is deceitful and has treated me like a criminal. I am a single dad and buy and sell antiques as a PT job. I started with Pay Anywhere and for months had no problem. The funds were NEVER deposited in one business day as advertised but waiting an extra day or two was tolerable. Then as my business grew and I started to make larger sales. Pay Anywhere held a 2k transaction and asked me to provide mountains of financial and personal information without warning. Asking for detailed receipts and information they knew I did not have. My funds are still on hold. It is an obvious attempt on their part to either make money on my money or to ultimately charge me some erroneous fee. I am so angry with them. With other options out there, I am strongly considering utilizing them. I have been made to feel like a criminal for growing my business. The customer has left with the merchandise and now I don’t have my money, I am infuriated!! Think twice before signing up with these guys and look at all your options.
Theresa Crawford
We opened an account to process the payments, as requested from Pay Anywhere customer service rep. It took about 2 weeks to get approved, took a payment from a customer, was sent a message that it was processed and then when we asked when we were able to collect the payment, we were told that they account was not an account we could use. We advised we were only doing what we were told. They closed my account because they said after the payment is when they run the credit and they stated they couldn’t approve me because of my credit. I advised them that that was a little backwards to me, why would you go through the troubles of opening an account to close it after the 1st transaction. When I thought about it, I realize they are making money off of you 1st and then if your standards are not up to their standards, they close you but not without money 1st. Very misleading and corrupt if you ask me. Their credit rating should be review as well. I thought I was the only one that went through this with this company.
Tiffani Wilson
I initially was pleased with PayAnywhere’s service. The reader worked well and my funds had no trouble depositing on time. However, I started to notice charges with no description. Simple labeled as “deposit” with a negative number (a withdrawal). I had to call several times to get an answer and finally reached a person who told me they were “statement charges”. I had only been told about their 2.69% fee and nothing else. I felt deceived by these mysterious charges that they never told me of. I would never recommend them to anyone!
David Burkhart
Pay Anywhere is an absolute joke. I had a criminal customer dispute a legitimate charge of $950 to get out of paying. Pay Anywhere, as a result, never put the money in my account. Fine, but then a month later they charged my bank account $950 for the charge off. So now I am out $1,900. Wells Fargo is handling it, and I will at least get my $950 back from the Pay Anywhere criminals.(I’m not holding my breath about the original customer) Obviously, Wells Fargo will do my credit card transactions from now on. They are cheaper as a percent, and they treat me, even though I am a small client, like I am important to them. Avoid Pay Anywhere
Scott Frederick
I notified customer service that the system calculated sales tax incorrectly. I give some of my customers discounts, i.e. Military, special group, etc. When you enter the discount, the system calculates the wrong tax amount; with no way to change it. For example; 6% tax on $100 is $6; however if I give a 10% discount, the tax should be calculated on $90, which is $5.40; however the system defaults to $6, with no way to change it. Customer service told me that was how the system was set up and there was nothing they could do to change it. For me this was a deal breaker, other competitors (Square, Intuit, PayPal) calculated it correctly; I went with one if them.
Krystine
They claim to have straight forward pricing like Square, but they are nothing like Square. If you get suckered in by their cheap processing fees (like I did) just remember you get what you pay for. I kept getting calls from different reps trying to get me to sign up, after I already had and ended up with multiple accounts. Each new rep kept telling me to sign up again because the previous attempts weren’t working and would walk me through the process. I asked each time if my previous accounts that weren’t working would be canceled and they assured me they would be (turns out they weren’t now I’m being held accountable for each one). And each new rep was confused each time as to what my business needs were, how much money we bring in monthly, basically all the basics. Now I am working on canceling multiple accounts (and returning devices at the risk of being charged $295). And when I called to cancel becaues I was upset with their inability to even get me signed up the rep who answered that phone call blamed me for any mistakes on their end saying that I was the one who singed up each time and it was up to me and me alone and I should have known better regardless of what previous reps had told me. I’m guessing that final phone call had to do with his pay being tied to cancellations, perhaps every time someone cancels their pay gets docked, so in an effort to compensate for that he decided to blame me hoping he wouldn’t get dinged as badly? That’s just a guess though. I’m trying to justify in my mind why a person would be so rude after a customer had had such a horrible experience. Seems like a pretty poor way to retain business. If I’m looking for a new merchant service company in the future that last rep pretty much sealed the deal that I would never ever ever consider Pay Anywhere again.
M. Larson
This company has the worst customer service ever… glad I never set the account up… phone calls 7-8 times a day starting at 7:30 in the morning. 1st customer service rep Michael was rude … when I said I will be staying with the company I am with and wouldn’t not provide them a name was told “I was cutting off my nose spit my face” because they are the best around with lowest fees… asked for manager .. Supervisor was just as rude… very argumentative… don’t know how to take “I will not do business with this company, cause you are rude and have poor customer service” close the account.. this is after I was called a lair after tell him about the number of calls… well guess my phone records lie too…
I would never tell anyone about this company and will never give them my business.
payanywhere previous user
This is the worst service that you can possibly use. regularly holding your transactions, requesting receipts, bank statements, and interfering with your cash flow.
they treat the merchant as if you are trying to commit fraud and stealing customers information or swiping cards fraudulently !!!
when they request receipts and you send them, you will get automated out of office reply from half of their company!! and when you call they claim that they responded to your email…
overall this is a $$*%* service. would never use again or recommend to anyone.
Greg Robinson
BE AWARE!! BE VERY AWARE!! Pay Anywhere is not a reliable merchant provider. I left my complaint over 2 years ago and every week I get an updated “complaint” left by another company. All very similar in nature. They simply take your money, do not deposit to your account and then have a very flimsy excuse, if any, as why they cannot work with you or why the deposit is taking so long. There customer service is nearly non-existent. Our company wanted to use this service at trade show’s because it was easy to take payment and accommodate our customers. It was a huge mistake! I cannot stress enough the damage they caused! To explain quickly, the funds were never put into our account. Weeks and weeks would go by where we were told “it should be there in a few more days”… Finally after we had to threaten them with liability charges, they canceled our account without notice and refunded the money directly to our customers. This was after we completed orders and shipped the product. Most customers were honest and we were able to collect payment again but a few simply said they never received the refund and we lost thousands of dollars. When it was all said and done, we lost over $10,000 sales and uncollected payments and were forced to turn away paying customers because while at the trade show our service was canceled by Pay Anywhere. Do your self a favor, opposed to commenting on this sight, go straight to the BBB website and file your complaint. This company deserves to be shut down and there poor business and ethical practices do not deserve to go unnoticed! Sorry you had to find out the hard way as our corporation did as well. It’s amazing these guys are still in business when there are so many other reputable merchant providers available in 2014.
Sincerely,
Greg Robinson
President
West Coast Label Inc.
Mengzhi Wu
I had a similar problem. In addition to the forced returns they are not trying to get me to pay the transaction fees for the returned swipes or threatening me withe collections agencies.
wendy
they were great for about a week and then wanted to cancel us for the kind of service we provide. Non-profit financial consultant. They want us to refund customers $350 although they are not holding our funds at this time still we need to find a new merchant provider.
Jim
You’d think a seemingly legit company would be ethical, but ahh that was my first mistake. My oldest some got me the pay anywhere scanner for my phone for my small business, after a long time I finally had an opportunity to use it. So I get this email that they are holding my funds because they need the card holders info, which they had from when I entered the order. After many phone calls and heres one odd thing, i was told on different occasions that the only person who could talk to me about the problem wouldnt
Be in until later that day.
Got them all info, jumped through all their hoops and guess what, still they don’t release it. So after a few more days I call in first thing in the morning and of course I’m told the person that can help me doesn’t come in until 9am. So I call back after 9am and the lady gets smart with me so I tell her I’ve ready their reviews online about they’re bad attitude in customer service, so she changes her tone got a little nicer and tells me the person who can help me doesn’t come in until 11 !!!!! So I tell her that they’ve jerked me around enough and I have no choice but to refund the customer and get them to pay with an alternative payment form. Three hours after I start the refund process I get a call back from the same lady telling me everything checked out and after one month holding the funds they are going to release them to me. I remind her that I told her I was doing a refund and she says oh if you’re doing a refund we can’t release the funds to you once you stated that process and it could take up to seven more days to release the funds back to the customer. So end result of my experience with payanywhere is they held 400$ for a month refunded the money back charged me three times what the initial charge would have been so I say I got scammed and if ever there is a lawsuit someone please contact me. P.S.After the refund we did the payment through PayPal and it went smoothly.
Anthony
This company is a joke! Tried to use them almost a year ago they had problems processing flex spending cards. Turn over time concerning approved transactions on regular cards exceeded 24 hours some took up to 48 hours. I finally gave up due to the constant issues. As of 6.10.2014 this company still needs to get its act together. I recently made a transaction through pay anywhere. The transaction was approved by the card holders company. I received an email from pay anywhere requesting a copy of the invoice showing the money due from my client. This was done and a call was made to pay anywhere. I was then told I needed to provide more information and they were holding the approved funds until I provided them with 3 months of my business bank statements in case there was a charge back. Never has any processing company ever asked me to do such. Understanding their point if the funds were being held up by my clients card company. I was told pay anywhere has the funds. To me if pay anywhere has my money in their account from my client for services my company provided these funds should be released. I since refunded my clients card which will take 7-10 days. Being a small business I’d advise anyone using this service to run! I will be using another card processor.
Adrian
This company wrongly excused me owing money to them and file a case against me with a collection company call Allen&Associates. I try communicating with the collection agency that was never any money owed. They were hard to communicated with and they didn’t have accurate information. So I reported them to the government agency that handles this type of cases. Shortly after I received an apology from the debt collector stating that I never owed any money. The website that I used to report this company is https://www.consumerfinance.gov
TG
I’ve had the same issues as everyone else. I used the card reader for one day so I could accept credit cards selling items at an event. After not having my money deposited by the next weekends event, I did not use it again. Anyway, I waited about two weeks and still hadn’t received my deposit as expected. I tried calling customer service everyday for weeks; I stayed on the line for an hour each time and never got through to anyone. It wasn’t a large amount of money, less than $500; so I didn’t expect any delays in receiving m money. Finall after weeks of not being able to get in touch with them, I posted a negative review on every one of their social meadia sites (using my full name and business name), and within 3 days they called me and told me they were going to deposit my money, and they did.
Victoria
The ABSOLUTE worst customer service I have ever had to deal with. When calling, you are on hold for a minimum of 30 minutes, only to then be transferred to someone who doesn’t answer. They have incorrectly and without my knowledge charged my bank account for fees that were never disclosed to me, and they approved my application that said volume of sales was $100-$500 for a free tablet, and are now trying to charge me $91.00 because I don’t have an excess of $5000 in monthly sales, even though that was established from the get go and they have never taken out fees until this month. DO NOT use them! You are better off using Square.
Adrian
Pay Anywhere is a HUGE NIGHTMARE!!!!!!!PLEASE DO NOT USE THIS MERCHANT SERVICE ACCOUNT. I had the same problem that everyone else. But not only they took my money from me, they also took money from my account without my permission and now also they sent me a letter using a collector company that I own $1620!! I DONT KNOW HOW THIS PEOPLE STILL IN BUSINESS. They all needs to go to jail.
David Iver
Pay Anywhere is a horrible business. When I first signed up they seemed legitimate with there convenience talk and low interest rate. The small print is where they get you. I was accepted and they held the funds of my first three transactions, then they wanted more information before they would give me the funds. I was then told if I did not want to wait the 3-5 days for them to approve me again?, I could cancel the transactions. Little did I know that they would charge my bank acount $233.00 in fees anyway. I never received any money , but was charged the processing fee anyway. They even got me for a transaction cancelling fee!! This company needs to have its license revoked. The bad thing also is that they never mention anything in the begining. I was completly screwed out of $233.00 and now I have to eat that. Stay away from this company. They are horrible.
David Iver
Ian
STAY AWAY FROM PAYANYWHERE, These people are thieves and the article is 100% correct. I grabbed one at my local Lowes to sell Christmas items that would be hard to find, but that I had (not as a vendor commercial merchant, but as a individual person). I did my first transaction and waited for the payment and then I waited and then I waited some more. I finally called and they said my transaction was being audited. Say What? Why is my transaction being audited and why haven’t you contacted me? “Well, we randomly audit………” And they never did give me a reason why they hadn’t sent me notice the minute this went to auditing. Short story is they want my merchant name, charter, business plan, blah, blah, blah. Oh yeah, not only that but they wanted me to get all this personal information from the guy I sold to (can you say invasion of privacy?). There is nothing that even asks for those when you sign up as you can sign up as a business or a person.
I asked them for the documents that would tell me all this and high risk transactions and was told they didn’t have anything like that they could give out. Since I was an individual I didn’t have the stuff they were asking for and then they labeled me and the transaction as high risk, said I would have to refund the money (after I had already given over the goods) and get a different for payment. Good thing the guy I sold to was nice enough to still pay me!!!!!! They then closed my account.
End of story right. Nope. Months later (now) they draw credit card processing fees for the transaction AND the refund! I could probably have stomached the initial processing fee, but the refund as well. Especially when they told me I had to refund the guy and they couldn’t give me good reasons as to what the standards are in their practice anyway. They are hiding behind a contract, unclear policies, freezing and/or auditing without merit. Never would have used them had I read this article or if THEY had even provided additional information about their policies.
rachel
The reviews say it all. This company seems to steal from its consumers any way it can. Their holding onto thousands of my dollars… All of my money is in their hands right now… Wish me luck:-(
Mag
What did you end up doing? I’m pretty freaked out right now they have 2,000 of mine.
Peter Rapier
We’ve had very good luck with Customer service, very responsive. Never had a problem with getting funds. They did have problems rolling out the newer version a while back, poor communication there, but cust, service was very helpful.
P T
Steer clear, folks. I wish I had read the reviews here before signing up with PayAnywhere. How they manage to stay in business is a great mystery. “Customer service” doesn’t have any meaning to them at all. I’m out!!
Domenic
Signed up for PayAnywhere and it has been such an easy application to get the hang of! It was a free download and is simple and convenient to use!
Duke
My company used pay anywhere to help our business grow. As a sales person most of the transactions we used this company did not route to the correct account. We would call the customer service for help and they did nothing. This is the worst customer service taking days to figure out where money was to routed to. You ask where the money is they say “I don’t Know” What, this my money that we are suppose to get from paying customers – and you don’t know. Unacceptable. DONT USE THIS COMPANY!! We wont!
AJ
We signed up with Pay Anywhere last year because one specific client insisted on paying by credit card. We had trouble with them that is very much like a number of the comments already posted. After that one transaction we stopped dealing with them; but 6 months later the problems got worse instead of better. The “parent” company or whatever it’s called, that actually process’s the transactions for Pay Anywhere. Global Payments in S.C., took our information and gave it to another one of the business’s that they process transactions for. While our experience with Pay Anywhere was awful, at least they only charged us a % of the transaction amount. The new company that Global Payments gave our information too was taking a monthly fee out of our bank account, when we had NEVER signed up with them or done any business with them at all. They were taking $20 a month out of our account; and the first month they started it they took the fee out twice. When I discovered it on our bank statement, they had taken out a total of $100, without our knowledge, or consent or ever having done any business with this company, North American Bankcard. Our bank told us that they had this happen to other business customers. Global Payments will pass along information between their processors, without the company who’s information they’re giving out being aware of it. When you sign with any credit card processor in the future, be sure that they are NOT a part of the Global Payments system.
Eduardo Alarcon
Is my first time using pay anywhere, one of the reasons is their advertisement on a 24 hour funds to your bank account, but they wont advertise the amount or limit at your regular transactions, of course after reading the entire long agreement is somewhere, even if you said you had a specific average amount to deposit, it’s been 21 days, without any call or email saying I needed to provide extra information in order for them to process the deposit, not even that, I had to call them to verify the status, when I called they said “Rick” is not available and that the other person who could helped me, of course she was busy. What a sad management of service, not a customer service oriented company at all, I am cancelling my account as soon as I take care of this. NOT RECOMENDED AT ALL!!!
andre
PLEASE beware of the merchant company they are not a legit merchant company. This is a joke and scam….they never told us the limit 500.00 and if you want a increase you have to jump through hoops and run through fire only to get burned in the end and never get your money released. I demanded that my client get a refund of 1450 asap by the end of the day eastern time and if not I will report them to FTC and Home depot CEO, who needs to stop doing business with this fraudulent company.
Luisa Silvestre
I have processed a payment for hotel on 1/27/2014 at 8:25pm as of 2/4/2014 the funds have not gone into my bank account. They advertise a 24 hr turn around time for payment and i try to refund the customer so she can mail me a check but the portal does not allow a refund . Have contacted them numerous times to no avail they stated the money is sitting in there account.
None is able to assist me with this. Bad customer service and the client is waiting for there hotel reservation.
Makes me look bad.
Thanks
Michael FIli
I had few dealings with Payanywhere credit system, but unknowingly realized they had set a limit of $550.00 per swipe.
when I had a transaction that was higher than the mentioned amount, they ceased the amount, kept it in trust, never depositing until I received emails several days down the line
then some asshole called YURI URIKH, not even sure its a home bread, requests more information about me and my business than the mortgage department in any bank. they also tell me that I could void the transaction and all will be re-established like before……
SURPRISE, they now call me and my company a business risk and closed down the accunt with no possibility of leveraging.
Screw them, and welcome to their competition.
I hope they meet a “Madoff” and hit dirt…..
Mike
Valesca
I wish I had seen these comments before. I made the mistake of signing up with them, and it’s been a nightmare. I was very diligent when I signed up by trying to get all the information necessary so that I would not run into any problems. As stated here before their customer service is the worst, probably untrained people, because they do not provide any information that is reliable. They made me refund my customer, because they refused to process, and they knew they were not going to process but let the card go through anyways, just so they could collect processing fees. After hours with them, they said they would refund the fee, once it hit my account; after the fee hit, they refused to return the fees. Why should I expect anything else? Pay anywhere is the biggest scam I’ve seen. It’s been now 3 weeks that they held my money, and made me refund and my client still has not seen the refund. Is there a way we can sue these people??
This is ridiculous..
Byron
Payanywhere, Violates your rights. They search the web to see if you have other business that gives them a reason to cancel your account. Payanywhere goes as far as to cancel your account even when you use another service to collect payment such as a web store where you use a shoping cart and payment system that payanywhere has no ties to. In my case my online store where payanywhere cannot be used nor do they offer the online markets, shut down my account due to having a online sporting goods store. I was told that they do not allow sporting goods to be sold online. When I statrd that Payanywhere is not associated with any type processing of my on line store, I was told that they do not care. And payanywhere would not reactivate my account.
In following Payanywhere just lost a customer and the word will spread to others and I hope that there is a pushback on this kind of action against Payanywhere. I my view no one should use there services.
Kevin
Ran a high end transaction for over $5k, payanywere approved transaction. After 5 days of money not being in my account and all transactions after were frozen, I contacted the rude customer service department. Was told my funds are being frozen until I provide 3 months bank statements, customer name, address, phone number and email address to verify transaction was legit. When not hearing back from them, I called again and was told they contacted customer and sale was legit, they are going to hold my money for 180 days because customer might claim fraud up to that time. After arguing with them that it is illegal to hold funds for 6 months, they said that is our policy. I asked for the legal department and was told we don’t have a number or address for them. The rude customer service rep said she would transfer me to her supervisor, but she is on the phone and will have to call you back. After not hearing back and leaving multiple voice mails and reviewing the company’s terms, I contacted the New York State Attorneys General office and had a 1 hr discussion with the office. They said they have had multiple complaints from business about this company’s practices. They requested information from me to be sent to the Attorney General Office to investigate. If anyone else in New York State has the same issues with payanywere, you can contact the New York State attorney’s General office to possibly help get your money that is yours.
Don White
I processed 3 payments through Pay anywhere. All cards were AMEX. The first was for $550.00 and was held with the reason that it was our first item to be processed and we had to wait for it to be issued. At first I said “ok” that sounds reasonable. The second charge was for $1000.00 also by AMEX, but different card holder and we received our money in 2 days as their “advertising” promised. We completed our job with the client and he again paid by same AMEX card on Dec 24th 2013 for $1730.00. Immediately we get an email after the customer had left that the Payment was being held due to limitations to our acceptance of Credit Cards. In other words they set a high limit of $500.00 and no more. What legitimate business in this day and age can only accept $500.00 from a client. I looked through my application and I know we told them our high limit needed to be $5000.00 per month on the low side $200.00.
I contacted the customer service dept and they were very patronizing toward my inquiry. They now want all kinds of information relative toward my company to release any future payments. They were very unprofessional and I believe this is a scam to hold monies in hopes of skimming the interest on said money. I’m contacting Lowes where I got the Swiper and tell them to pull it or I won’t buy from them anymore either.
If anyone else has had the same problem, please let me know how yours as resolved… In the mean time I’m refunding my client ( hopefully the release it back) and going to recharge it on my Square(no problems).
Donald R. White Jr (Pres)
Mass. Disaster Service Corp.
Don White
Follow up…
I did not get anywhere with PayAnywhere with regards to them holding my funds. I did get them to release the customers’ money back without incident, only after I threatened them that I would Call AMEX Directly and inform them of their practices. I then recharged my customer (who was present) with the SQUARE application on my phone and had no problems.
Now I deal with customers that have lost everything due to fires or have been broken into and we are there to secure their buildings. How does that make me look as a business owner when I can’t process a credit card over a certain amount. Can you say “Embarrassing? We look like fools, thank God that this business owner as it turns out was very amenable to my circumstances, asked me what company it was and made mental note of who not to use.
Remedy: To all that have had problem with checking account difficulties, just apply for a stop payment with the accounting department of your bank, it will cost you about $35.00 but well worth it….. My Bank issued this advice after I asked them for some assistance, mainly because this CC processor sent a form to my bank with their ACH ID# for funds transferals. The Bank thought this was strange because Square never sent this type of request to them nor did any other service we ever had done business with.
Be PROACTIVE!!!! Don’t take no for an answer with these P.O.S. It’s your money and no one should ever come between you and your right to conduct business legally.
If you need help , I’ll gladly forward to you what we did to counter this company.
Thanks , Good Luck Don White.
Lee Barker
Payanywhere…Hah…..I got paid Nowhere! Signing up for this was my worst nightmare. I ran 1 so called transaction for $400.00 and they held my first transaction for almost a week. I called to see what the problem was with my transaction and they informed me my business address was a residential address, I receive all my mail at my house. What if I was working out of my house? What if I was working mobile? Anyways, for 3 weeks after this transaction I continued to try to use my account to do transactions and every card holder was denied. I tried on approximately 10 different occasions and 10 different customers. Approximatley an hour after trying my last transaction I receive a text message they had closed my account because they could not verifiy some information from my first customer, when the transaction had already been approved and paid. Sure am glad I’ve never run my business this way, wouldn’t have it for long if I did.
Mark K
STAY AWAY.
They have charged me very random amounts over the past 6 months.
From $4 to $19, and several $49, one at $140, and finally today $150 in one withdrawal from my bank account. Totaling over $600.00′
You want to hear something funny? I HAVE NEVER USED THEIR SERVICE. NOT ONCE.
I have disputed every time, and called, but they never get my faxes ending our relationship…
Instead, the reply email reads like some sociopathic stalker that does not want to let go.
“Mark called for assistance with logging into http://www.mybizperks.com. Advised merchant to activate account by entering the full merchant id number beginning with xxxxx90. Advised once information has been entered and accepted an email containing further instructions and the temporary password will be sent. Advised the initial password is only valid for 24 hours so must log in to site after email is received to change the password.
Advised there is no indication on the account that the signed cancellation letter has been received.
*Sensitive information has been removed from this note.”
Are you kidding? I called to confirm the fax was received for the second time in two months! and find out what the hell I was being charged for. The fellow told me to log in. I asked HOW? he sent this email. So, not only do they not acknowledge that I sent them a STOP fax, they presumed to tell me how I wanted to activate my account. There is something very wrong here!!!!!!!!
My bank suggested putting a hold on my account. Really? So, basically, money in but no money out. How do I pay my bills? They say, this company has been using odd amounts and has attempted to withdraw zero amounts consecutively to see if they could. This from my bank.
How inspiring.
Bill
One thing not mentioned here. It appears that Payanywhere charges a higher rate for Reward Cards. Square states that they do not, and Payanywhere appears to hide that info in their Legal Fine print. I have not verified this, but perhaps a user can
Troy
Yes, Bill, you are correct, they DO hide this higher fee in the fine print. The representative I spoke with before I signed up stressed the fee was only 2.69% except on keyed in transactions.
When I was charged a higher fee on a swiped transaction, I called to ask about this. The snooty person on the line said this higher fee disclosure was on paragraph 17, subsection something or another of the merchant agreement. She actually had the nerve to say “rewards cards are charged a higher fee because, as you know, they are a higher risk card”. Yes, this was the exact quote. How would I, a small electrical contractor, know whether or not certain cards are higher risk? This was just preposterous.
I am still with them as I have not had issues receiving payments. I would drop them instantly if I experienced even a single hold on ANY transaction. I would be VERY wary of this company.
David Ellis
STAY AWAY FROM PAYANYWHERE!!! We run a small business and have been with PayAnywhere for
about a year and a half. Since migrating to their new payment app in July it has been a veritable nightmare (and the truth is, they weren’t exactly terrific before July on the old system). Since then, problems are the norm. We would issue customer refunds but PayAnywhere would fail to credit the customer. The merchant portal frequently does not update, so when I login to see transactions, they may be days behind. And then when they catch up, some days will be missing. I am still trying to get them to credit us for an entire days sales that is simply “missing” from our account. They have had more than enough time to fix the bugs in their system, but there seems to be no end in sight. They correct one thing, and two more problems seem to appear. I could go on and on, but what’s the use? If you choose to go with PayAnywhere after reading this review, and the many, many others, well, you were warned.
Peter
We are a small clinic and have been doing transactions of around $100 each and only 4 a day. a couple of days a week. Using Pay Anywhere for 10 months now. Customer service has been helpful and responsive. We have had nothing close to the problems I see posted here. We would recommend them based on our experience.
CPO
Hi Peter,
In order to authenticate your testimonial, please reply to this comment with your business name and location. Thanks!
PaulH
It’s notable that you’re interested in confirming the positive comment. Are you using the same due diligence on the negative comments regarding Pay Anywhere? I am an agent for NABC, and there have been some hitches with customer care, which have vastly improved in 2014. I am out there every day activating merchants through this same customer care, and admittedly there have been issues with the quality and efficiency of service, but there have been DRAMATIC improvements of late. I have been with the company since September of 2013. I have 50+ merchants swiping with Pay Anywhere. There have been a number if issues involving missing deposits, and some questions of the varying fees for Corporate and Reward cards, but all has been handled in a timely manner, and I have never had a situation that went unresolved for more than a couple days, tops. Some of these doomsday scenarios I am reading about are very difficult for me to believe. I simply have seen nothing like it in my six months with the company, with dozens of merchants who call me when there is a problem. Yes, I have had to put out some fires, but never had I had to do more than make a phone call, or send an email, and each issue has been resolved to the merchant’s satisfaction in a relatively timely manner. There has been no nightmare situations where people were missing money for weeks on end. Nothing like that in my experience. .
Phillip CPO
Hi Paul, you can learn more about this policy in this post: Why We Verify Testimonials
Dave Draves
I opened an account with payanywhere as an alternative to force transactions with my First Data merchant account. My business transactions are primarily in the clients home so payanywhere seemed like a cost savings and security improvement from taking credit card numbers and entering them later. Boy was I wrong my first transaction of $2,800 was held for more than a week for security purposes. I had to send 3 months bank statements, copies of the contracts, photo id and ss card to Payanywhere and was told in 48 hours the audit would be complete. 72 hours later they completed the audit and then said they needed the card holders correct address to release funds, all of which was on the contracts but I gave it to them again and they said in 24 hours funds would deposit, did not happen. I experienced this scam 8 years ago with a processor that I reported to the FTC, about 3 years later I got a notice that they had been fined for improper practices. The processor went out of business. Will not be a surprise to see this happen to Pay Anywhere.
Brian B
That is how they roll at NOpayanywhere. I made it abundantly clear and showed them my website silentcarbine.com. After I started accepting charges I got no money until I submitted the same paperwork. Next they said not guns could be charged. The latest is no transaction over $1000.00. They wanted me to resubmit all of the same paperwork the made me do to,get my funds unfrozen the first. No way. They knew damn well when I signed up I was a firearms company and the lowest priced model was $1400.00. I have dropped them like a bad habit! My new processor is great and MUCH lower fees.
Anyone get resolution?
Has anyone at all received any resolution? Was anyone able to get anywhere by filing a complaint with the BBB or your state? What can be done?
Paul Herron
To the person that asked if there had been a resolution. Yes. After they turned me into the collection agency I called the attorney generals office of my state and just like that they left me alone. Stay far away from these people. I use PayPal now and no problems.
Joe
DO NOT DO BUSINESS WITH THIS COMPANY! I am a volunteer with a Boy Scout Troop that chose to use them for our annual fundraiser. After a month of trying to work with these folks I have had it. They continue to request information that has already been sent to them. They leave you on hold until you have no choice but to hang up. They do not return calls as promised. Their customer service is the worst I have ever experienced. They have almost $600 of our funds. My account has been screwed up since day 1 and I strongly advise anyone considering this company to look elsewhere.
Chery
very poor customer service. I am a hair studiio owner. Used Pay Anywhere for a year. Online statements show double the amount of the sale. For example if you were to get audited it would read that you charged 110.00 for the sale and 110.00 for the tip even though there was no tip given or a tip of 5.00 or 10.00 dollars. Customer Service, Tech support puts you on hold for at least 25 minutes per transfer. They have worked out a new portal and that was their excuse for the double charges. They said they have it worked out now, but can not go in and change over 25 of my charges that were posted. The credit card merchant statemnt is impossible to read and lumpps the charges in one group so you have a hard time figuring out what percentage they are taking from your account. Very bad business and the record are false.
Harvey Kushner
I have been using Merchant Processing for well over 20 years with various providers and have been mostly happy with most of them. I wanted to use my android phone to take charges conveniently with My HTC phone. I have had good luck with The “SQUARE” and “Pay anywhere” sent me some info on their product so I signed up. I had a charge of over $500.00 for my Natural Health Products that I manufacture and sell world wide AND IN MANY health FOOD STORES ETC.I have been in business for over 20 years with a good reputation http://www.actherapies.com. I noticed that my Charge was not put into my bank in the time they said it would be {next day] so I called their customer service . They said they were looking into My “natural medicine” Business and didn’t like “Alternative Medicine ” and didn’t want my Business!. I have never written on any merchant service provider in my life but this was Unbelievable!! Prejudice against a Company for no reason for what they sell that is legal and no record of Impropriety ever is too much .I will never use them again ever!!I cancelled my $580.00 charge and will put it through one of my other charge providers. DO NOT USE THEM!!
Stephanie
We have consistently had problems with them and are in the midst of changing plans. They hold funds indefinitely without releasing them to your account, don’t tell you they are holding funds but you notice that the money never makes it to your bank account, many of their customer service reps don’t know what they are doing, and follow up is not great. I was promised that a manager will call me right back a couple of times and I have to call the next day because no one has called. And, it’s not like we had questionable charges. We wanted a company that would be a partner for us as we grow our business and they are a hindrance instead.
Dave
Exactly Stephanie,
They told me that they held funds because the amount was more than I should have processed!!! Imagine that……They knew more about my business than I do. I am a Massage Therapist and have many retail items for sale and have gift certificates. A client purchased several gift certs and several retail items. His charge was about $400. His charge read “APPROVED”, so I gave him the merchandise. The funds were never deposited into my account. After about a month of fighting with payanywhere, they finally cancelled the transaction, the client received notice of it and I re-ran it on my new card processor, INTUIT, and it cleared, had the money the next day, NO PROBLEM!!!!. KICK PAY ANYWHERE OUT AND GO WITH INTUIT. They don’t hold you back, they let you grow. In fact, they help you grow. Customer service is fantastic with INTUIT. I am happy now.
Tim
Stay away from Pay Amywhere, they are a ridiculous and crooked company. They are currently holding over $5k from me which they say I will receive in 90 days! The first couple of small transactions were processed and deposited to my account. Then after a busy period of sales they just held onto my money with no notice whatsoever. I was asked to produce 3 months bank statements to rectify this problem which I did. After being transferred and given the run around by extremely rude staff, I received an email saying my account was being closed and funds held for 90 days. They have absolutely no grounds for this, I have been in business selling my products for many years prior to this. Furthermore I have read of other users accounts being treated the same and then not receiving there funds after this ’90 day hold’. I am now in the process of lawyers looking at this case for me. I really wish I had seen reviews such as this prior to signing up. If you just go by reviews on the App Store then somehow they seem to maintain a high user rating. Do not be fooled by this like I was, you will be sorry you ever used them. Steer well clear of this company!
Alec
Do Not Use Pay Anywhere. They are a fraud. Ponzi scheme. Holding your money for no legit reason. They are currently holding over $5000 of my transaction money. Pass it along. Wish i had read these reviews before i signed up.
Otis Otis Davis
Worst experience i ever had with a financial institution ,no professionalism at all ,
None of the employees have the same understanding of company policy
This company think that calling strangers by first names is suppose to make them feel relaxed
Seven days to make an electronic refund “this is to laugh ”
who asks for three bank statements and customer invoice to approve a 1400 dollar debit card transaction ?
This company is a joke been trying to use this account since Sept. 4 with no success
open a paypal account in 20 min.
SM
This is the worse company. Don’t waste your time. You will go through hassle and more hassle. I only did one transaction with them and had to issue a refund because they wouldn’t give me the funds for that transaction, it was hurdle after hurdle. I can’t even cancel my services with Payanywhere quickly because they don’t have a quick cancellation policy. They cancel after 60 days of ‘inactivity’. They start you off with a low ticket number limit, the purchase transaction amount- this is a hassle to increase. Then if your account gets flagged- more hassle. Mine was flagged even after i went through the hassle of increasing the ticket amount, so there was no legit reason as to why they ‘flagged’ my account. I’d rather pay more and take my business elsewhere. This company is riduculous
Unknown
This is the worst credit card reader everywhere! I have been fighting with them over a small amount (under 100) they believe is fraud because my business has it’s own name which is not my individual name. I used the a different merchant after the $ was supposed to be back in my client’s account. My client’s account got an NSF fee so because it’s my business due to them I get to pay my client the amount they keep refusing to release plus a $35 NSF to keep my client happy. DO NOT EVER USE PAY ANYWHERE YES THEY CHARGE LESS PER TRANSACTION BUT IT IS A MYSTERY AS TO WHETHER OR NOT YOU WILL ACTUALLY GET PAID.
Preston Felton
Please don’t use this company if you want professional CC processing, poor customer service, unprofessional, charged me for a charge that they refused to put into my account. Would never use them again. Making a complaint with the Attorney General’s Office.
Gary
Do Not Deal with Payanywhere. .. This company is withholding over 500.00 from me.. They said it was an audit . No one in that dept could help me or answer any questions except the one handling my case and she wasn’t in that day .. they wanted me to fax all kinds of info . invoices , receipts . contracts showing customers name , number and address and wanted the customers number, that made the transaction .. which I think is a privacy issue . Shawna ( the agent ) called the customer. and verified it was not fraud. then called me back wanting to know if I had a contract ( rental property ) with the customer . the size of the rental unit.. I told her it was none of her business. and she was asking to many personal questions, and hung up the phone.. an hour later , My customer called me and said she had called him back and had started asking him personal questions, in which he told her, it was none of her business .. So now she has harassed my customer .. I did manage to ask if I was selling ice cream using the card reader.. and this come up . and I didn’t know the customers info and number , she informed me that I wouldn’t get paid. As the logo says pay anywhere , anytime . make sure you take down customers , address, phone number and all the bits of personal info you can get , then warn the customer that they might get an harassing phone call from payanywhere for there 3.00 charge.. Im done with payanywhere and will be going with Square.
Marc Lowe
I wish I had read all of the negative reviews out there for this company. In a rush to find a way to accept credit cards for my web development business I signed up for their service. I guess the idea of having an iphone attachment was too god to pass up. I called ahead of time to ask about limits and was assured the type of business I ran would not have any problems as long as I used swiped transactions and not keyed-in ones. Well I am now almost $2500 into their service and have yet to be paid. I have been sent the standard form email saying send copies of invoices and 3 months of bank statements etc… I have no problem supplying that information but based on other testimonies here and other places why bother. I just got off the phone with the last client I ran through the reader and told them I would refund the money and discount them if they send another type of payment. Hopefully the refund goes through as the app said it was considered a VOID not a refund because of the short time since it was charged. If my client doesn’t get an immediate refund she is going to do a chargeback. Will let you know how it turns out…
Stacy Nicodemus
This company is the worse company I’ve ever dealt with. The service is horrible I’ve been dealing with them for months with no problems, and then all of a sudden they are holding my funds saying that my bank rejected it,yea right…So my question was to her why after all this time they have been putting funds in my account i’ve never had this problem and then this problem happen she could not give me an answer.Please do not deal with this company it a and its not good for small business and I know i wont be getting my funds. I will count it a loss
Darlene
Pay anywhere.com is a very confused company. Their representatives do not know what the others are even doing or telling clients. Amy a so called supervisor only repeats herself and does not solve problems. They are holding over $700 that belongs to my account. They will not change my account number because the voided check I sent them to verify was not them number they wanted!
Mark
I strongly urge you to have nothing to do with this company. I had a client pay me by Pay Anywhere. The money was never credited to my account. That was months ago. Emails to customer service, repeated phone calls resulted in nothing but a run around. I get automatically generated responses that they are “working on” the problem. Meanwhile, they have my money and will not credit it. I am having to begin a 93 A suit against them. Steer clear of this company at all costs.