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Volusion Credit Card Processing 2023: Reviews & Complaints
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Volusion is a merchant account provider offering online stores and e-commerce solutions for internet-based businesses. The company utilizes Global Payments as its debit and credit card processing network but also offers e-commerce features of its own. Volusion can be integrated with multiple third-party payment gateways, including Authorize.net, Stripe, SagePay, WorldPay, TransFirst, and PayPal.
In 2020, Volusion filed for Chapter 11 bankruptcy and emerged in 2021.
E-Commerce Platform with Integrated Payment Processing
Volusion is an e-commerce platform that provides businesses with a comprehensive solution for creating and managing online stores. One of the key features of this platform is its integrated payment processing services, which allow merchants to accept credit card payments seamlessly and securely, directly through their online store.
Easy Setup and Management
Setting up payment processing with Volusion is simple and straightforward. Businesses can quickly enable payment gateways, configure tax settings, and manage shipping options through the platform’s user-friendly dashboard. This ease of use reduces the time and effort required to get an online store up and running.
Wide Range of Supported Payment Methods
Volusion’s integrated payment processing services support a broad array of payment methods, including major credit cards, debit cards, and digital wallets. By offering customers multiple payment options, businesses can cater to a wider audience and improve their overall customer experience.
Fraud Prevention and Security
Volusion takes security seriously and employs advanced fraud prevention measures to protect both businesses and their customers. The platform is Payment Card Industry Data Security Standard (PCI DSS) compliant and utilizes encryption technologies to secure sensitive customer data during transactions. These security features ensure a safe and trustworthy shopping experience for customers.
Customizable Checkout Experience
The Volusion platform allows businesses to customize their checkout process to better align with their brand and improve customer satisfaction. This customization includes adjusting colors, fonts, and other visual elements, as well as tailoring the checkout flow to meet the specific needs of the business.
Responsive Customer Support
Volusion offers responsive and knowledgeable customer support for its credit card processing services. Merchants can access support through various channels, including phone, email, and live chat, ensuring that any issues or questions are promptly addressed.
Integration with Popular Third-Party Apps
Volusion’s platform is designed to integrate smoothly with popular third-party apps and services, such as accounting software, email marketing tools, and inventory management systems. These integrations allow businesses to streamline their operations and manage various aspects of their online store through a single platform.
Location & Ownership
Volusion is headquartered at 1825B Kramer Ln Ste 100, Austin, Texas 78758, and lists its founding date as 1999. The company is a registered ISO of Wells Fargo Bank, N.A., based in Concord, California. Kevin Sproles is a founder of Volusion, while Troy Pike is CEO/president and Bardia Dejban is the COO.
Table of Contents
- Costs & Contract: Offers a three-year contract through Global Payments with an early termination fee of $99 and…
- Complaints & Service: Has received more than 100 public complaints regarding…
- BBB Rating: Has been accredited by the Better Business Bureau since 2001 with an “A+” rating but has received 10 complaints and…
- Sales & Marketing: Does not appear to hire independently contracted sales agents and has received some complaints about its…
Volusion Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||100+|
|Live Customer Support||Some Plans|
|Most Common Complaint||Hidden Fees|
High Complaint Volume
We are currently able to locate over 100 negative Volusion reviews, some of which describe the company as a scam or a ripoff. Common themes among complainants include nondisclosure of rates and fees, fund-holds, difficulty canceling service, poor customer support, and buggy or unreliable software. Clients consistently cite the company’s misleading rate quotes on its website as a major issue, and there is some mention of the company’s “Priority” support not being especially fast despite it costing more money. Upon termination, businesses should also be sure that they have canceled both their merchant account and their internet hosting service; there are multiple complaints online from clients who accidentally terminated only one of these services while the company continued to bill them for the other. If you have your own Volusion review to make, please do so in the comments below.
Volusion was involved in a major data breach that led to them settling for $4.3 million in a class-action suit.
Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Volusion Customer Support Options
Volusion offers online support to its “Personal” plan client, phone support to its “Professional” plan clients, and priority support to its “business” and “Prime” plan clients. We do not consider Volusion’s support options to compare favorably to top-rated credit card processors for customer service at this time.
Volusion Customer Service Number
- (800) 646-3517 – Prime and Business Plan support
Other Support Options
- Live chat
- Support email address at [email protected]
Volusion Online Ratings
Here's How They Rate Online
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Over 5 Complaints
Volusion’s Better Business Bureau profile currently has an “A+” rating and accreditation since 2001 despite 10 complaints filed within the last 36 months.
What Merchants Say
In addition to the 10 complaints filed on its BBB profile, Volusion has also received 10 informal reviews. All of those reviews are negative in tone. The most recent review describes being charged without permission and poor customer support:
TOTAL SCAM…BEWARE!! There was a $1 charge to my bank account as a “test” from Volusion and Grow with ************ did NOT authorize. I don’t know how or when my personal information was given to this company. I did not have any dealings with these companies and when I attempted to contact them, I got the automated operator run-around. Was not able to speak with anyone!!
Outside of the BBB, we have found over 100 complaints against Volusion. Many of those complaints detail deceptive marketing practices that include being given misleading rate quotes. Clients who experience similar issues should familiarize themselves with how to cancel their services without paying a fee, especially in the event the rates they are charged are not in line with those they negotiated.
A “C” Performance Overall
Given Volusion’s growing complaint totals, the company’s low resolution ratio, and informal reviews making assertions of deceptive marketing tactics, we have adjusted the BBB‘s score to a “C.”
Volusion Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
The costs of using Volusion to accept online payments can be broken into two categories: credit card processing fees and web hosting fees. The standard Volusion credit card processing agreement appears to be a three-year contract through Global Payments with a $99 early termination fee, a monthly minimum fee of $25, a $17.99 monthly gateway fee, a $10 statement fee, and a $3.41 monthly PCI Compliance fee.
The company’s rate structure is as follows: 2.15% plus $0.34 for Qualified transactions, 3.56% plus $0.34 for Mid-Qualified Transactions, and 3.96% plus $0.34 for Non-Qualified transactions. To accept credit cards online with Volusion Payments, it appears that the average monthly cost is $61.77 at minimum, and this amount may increase depending on whether a client accrues over $25 in transaction fees in a given month.
Web Hosting Plans
The company offers its payment processing as a supplemental month-to-month service to its web hosting services. The monthly costs of its web hosting packages are $29 (“Personal”), $79 (“Professional”), $179 (“Startup”), and $299 (“Business”). These service tiers include improvements to bandwidth, customer support, integration, marketing tools, and other features that are proportional to each price increase. Some business complaints describe these additional services as subject to downtime, costly, and poorly designed, and there is very little publicly posted positive feedback regarding the company’s web hosting at this time.
A Merely Average Option
All-told, it appears that the absolute minimum monthly cost of hosting a bare-bones online store and simply having a Volusion merchant account is around $100 per month at this time. There are several other, better-reviewed options available for a lower cost, which inclines us to give the company a “C” in this category.
Volusion Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||No|
|Discloses All Important Terms||No|
Volusion Sales Approach
Volusion appears to primarily market itself online, through its website, and through its partnership with Global Payments. There is no indication at this time that the company employs independently contracted sales agents to sell its services, and there are no Volusion reviews online alleging misrepresentation by specific individuals affiliated with the company.
Misleading Rate Quote
There are, however, multiple Volusion complaints regarding nondisclosure of rates and fees within the company’s official advertising materials, most notably with respect to the 2.15% transaction fee advertised on the Volusion website. This rate is only the company’s “Qualified” rate, and the website makes no mention of Volusion’s “Mid-Qualified” rate of 3.56% or its “Non-Qualified” rate of 3.96% that clients will pay to process rewards cards or international card payments.
Additionally, some clients complain of nondisclosure of the company’s three-year service length and $99 cancellation fee, neither of which is listed prominently on the company’s site. Volusion doesn’t help its case by advertising “no added fees” on its pricing page. This claim is technically true, but only because Volusion does not charge additional transaction fees on top of a third-party gateway’s fees. If you suspect that Volusion is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.
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