CDG Commerce Review


Overall Rating Breakdown
Sales & Marketing Tactics
Costs & Contract Terms
Complaints & Service
BBB Rating

CDG Commerce

A+ Rating
Last Updated: June 24, 2014

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Jump to: Sales & Marketing | Costs & Contract | Complaints & Service | BBB Complaints

CDG Commerce Logo

CDG Commerce Logo

Founded in 1998, CDG Commerce (cdgcommerce.com) is a well-established merchant account provider based out of Chesapeake, Virginia, with a west coast office in San Pedro, California. CDG appears to focus solely on providing credit card processing products and services, and offers a wide range including wireless and e-commerce processing solutions. Additionally, the company has its own payment gateway and virtual terminal called the “Quantum Gateway.”

CDG Commerce is a registered ISO/MSP of Columbus Bank & Trust, Columbus, Georgia, and the First National Bank of Omaha, 1620 Dodge St., Omaha, Nebraska.

CDG Sales & Marketing Tactics | A+

Key Points – Sales & Marketing 
Uses independent resellers? Yes
Promotes deceptive rate quotes? No
Discloses all important terms? Yes

CDG Commerce does not use any misleading marketing or deceptive sales tactics that are apparent to this reviewer. The company relies primarily on strategic partnerships and independent resellers to bring in accounts. Normally the use of independent resellers would lower a company’s score in this section, but CDG appears to have policies in place to eliminate the typical problems associated with the marketing practice. Therefore, the use of resellers will not count against the company unless evidence arises that suggests it should.

CDG Costs & Contract Terms | A+

Key Points – Costs & Contract Terms
Swiped rate: 1.90% + $0.30 or 1.70% + $0.25
Keyed-in rate: 2.90% +$0.30
Termination fee: None
PCI compliance fee: None
Equipment lease: Variable

CDG’s pricing page lists its qualified and non-qualified fees for retail, mobile, and online transactions. Although its website quotes a set of standard rates, it’s likely that the company will offer competitive quotes if their standard rates are higher than a merchant’s current rates. The company is also capable of offering Interchange-plus pricing to merchants who request it.

As for the merchant account contract offered by CDG, the company offers a standard month-to-month agreement with no cancellation fee and a $10 monthly support fee. Not only is this rare in the credit card processing industry, but it is ideal for most businesses. Merchants are encouraged to fully read and understand the terms of the contract before signing with CDG Commerce or any other provider.

CDG Complaints & Service | A+

Key Points – Complaints & Service
Total complaints: 10+
Live customer support: Yes
Most common complaint: Poor service

CDG Commerce has very few public complaints posted in the usual forums, which is excellent for a provider that has been in business for 13 years. The few complaints that have been posted have received direct, professional responses from the company’s CEO that reflect well on CDG despite the fact that a complaint was posted. Amazingly, in the two threads linked above, multiple members of the forums in question came to CDG’s aid and defended the company against the lone complainants. This is an uncommon degree of support for a company and a reliable indicator of CDG’s emphasis on great customer service.

CDG BBB Report | A (CPO Adjusted)

Key Points – BBB Report
Product/service: 3
Billing/collection: 2
Advertising/sales: 0
Guarantee/warranty: 0
Delivery: 0

As of this update, CDG Commerce has been accredited with the Better Business Bureau (BBB) since 2007 and holds an “A+” rating with five complaints in the last 36 months. Three of the complaints are in regard to problems with services and two are due to billing disputes. CDG was able to resolve four of the complaints, but one merchant reported dissatisfaction with the company’s response despite the BBB stating that CDG made a “good faith” effort to resolve it. Since it is our philosophy that “A+” ratings should be reserved for companies with zero BBB complaints, we have slightly adjusted CDG’s grade in this section.

Bottom Line

CDG Commerce is one of the best-rated providers that this reviewer has researched. The company offers transparent and low pricing, multiple services for most business needs, and month-to-month contracts. CDG also appears to value active, professional customer support.

Leave your review of CDG Commerce in the comment section below:


CDG Commerce Review

Rated 4.875 Out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2014-07-07 14:02:33

UPDATED: June 24, 2014 – There are no negative CDG reviews online that describe the company as a scam or ripoff… Unlike nearly every other processor, CDG Commerce (cdgcommerce.com) quotes every fee tier that it charges based on how the card is transacted (e.g. swiped or typed) and the card type… Learn more in this CDG Commerce review.

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About the author

Phillip Parker

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded CardPaymentOptions.com to help merchants enact positive change in the credit card processing industry.



 
Phillip can help you find an ethical and honest processor that will offer you great rates. Click here to request a free provider consultation.

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3 comments

  1. Fred

    I saw CDG’s stellar reviews online and made the switch from Wells Fargo. My terminal arrived last week, and as I needed some assistance in setting up the machine I called their technical support line. I was disappointed to discover that their technical support department consists of an answering machine. I’ve left three messages in the last 2 days and still cannot get the terminal to print the correct phone number. More importantly, the terminal has not settled my batch and seems to require a password to do so. I was never issued a password. After reading the A+ and 5-star reviews, I have to say I’m a little disappointed, and I’m beginning to think they are just a bunch of sheisters like every other merchant processor of dealt with in the last 15 years.

    Did you find this review helpful? Yes   No

    1 / 1 found this review helpful.
    1. Chris West

      I am the CEO and co-founder of CDGcommerce and the above post was brought to my attention by our staff. I would like to reach out to whomever the merchant in question was here to see if I can personally ensure that your matters are successfully resolved. Our reputation has been earned by always putting our clients needs as our top priority and that is the philosophy that our business has been operating on for 15 years.

      Please contact our support team at 888-586-3346 x3 and reference this post and ask to be connected directly to me. Without knowing your merchant name or other information I can’t pull up any information on your account but please rest assured that we stand by each and every one of our merchants, 100% and there is nothing more important to us than customer service and always taking care of every single one of our merchants. I look forward to making sure that you get immediate assistance with any of your credit card terminal issues!

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      3 / 3 found this review helpful.
  2. eCommerce Design

    We have been with a lot of merchant providers in the past and CDG is one of the only true, honest companies we have found. They don’t have any long term contracts or huge termination fees like most providers, and your monthly fees will never go up. Refreshing to not have to worry about all the hidden fees.

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    3 / 3 found this review helpful.

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