CDG Commerce Review
Founded in 1998, CDG Commerce (cdgcommerce.com) is a well established merchant account provider based out of Chesapeake, VA with a west coast office in San Pedro, CA. CDG appears to focus solely on providing credit card processing products and services, and offers a wide range including wireless and ecommerce processing. Additionally, the company has its own payment gateway and virtual terminal called the “Quantum Gateway.”
CDG Commerce is a direct processor with First National Bank of Omaha.
CDG Sales & Marketing Tactics | A+
CDG Commerce does not use any misleading marketing or deceptive sales tactics that are apparent to this reviewer. The company relies primarily on strategic partnerships and independent resellers to bring in accounts. Normally the use of independent resellers would lower a company’s score in this section, but CDG appears to have policies in place to eliminate the typical problems associated with the marketing practice. Therefore, the use of resellers will not count against the company unless evidence arises that suggests it should.
CDG Fees, Costs & Contract Terms | A+
Unlike nearly every other processor, CDG Commerce quotes every fee tier that it charges based on how the card is transacted (e.g. swiped or typed) and the card type. Although its website quotes a set of standard rates, it’s likely that the company will offer competitive quotes if their standard rates are higher than a merchant’s current rates. Additionally, CDG does not charge many of the gateway fees that are found with other providers. CDG’s current quotes can be found in the “Services” section of its website.
As for the merchant account contract offered by CDG, the company offers a standard month-to-month agreement with no cancellation fee. Not only is this rare in the credit card processing industry, but it is ideal for most businesses. Merchants are encouraged to fully read and understand the terms of the contract before signing with CDG Commerce or any other provider.
CDG Complaints & Service | A+
CDG Commerce has no public complaints filed in the usual places, which is excellent for a provider that has been in business for 13 years.
CDG BBB Report | A+
As of this update, CDG Commerce has been in accredited with the Better Business Bureau (BBB) since 2007 and holds and “A+” rating with three complaints in the last 36 months. Two of the complaint are in regard to problems with services and one with a billing dispute. CDG was able to resolve two of the complaints but one merchant reported dissatisfaction with the company’s response despite the BBB stating that CDG made a “good faith” effort to resolve it.
CDG Commerce is one of the best rated providers that this reviewer has researched. The company offers transparent and low pricing, multiple services for most business needs, and month-to-month contracts.
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