Everest Merchant Services Review


Overall Rating Breakdown
Sales & Marketing Tactics
Costs & Contract Terms
Complaints & Service
BBB Rating

Everest Merchant Services

"B-" Credit Card Processor Rating

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Jump to: Sales & Marketing | Costs & Contract | Complaints & Service | BBB Complaints

Everest Merchant Services Overview

Everest Merchant Services (ems-merchants.com) is a nationwide merchant account provider providing credit card processing services to merchants for Visa, MasterCard, American Express, Discover, Diners Club, signature cards, customized gift and loyalty cards, and debit cards. The company can also supply merchants with the equipment and software necessary to facilitate payment transactions through internet processing, point of sale terminals (POS), mobile gateways and wireless POS systems. Everest Merchant Services offers free websites for their payment processing customers and small business financing through merchant cash advances, which utilize a percentage of future credit card transactions as a repayment vehicle. The company initially began operations on September 8, 2010, with business offices located at 261 Madison Avenue, 2nd Floor, New York, New York.

Several reviews indicate that EMS relies on Cynergy Data for its actual credit card processing services. The company also does not publicly list an Acquiring Bank.

Everest Merchant Services Sales & Marketing Tactics | C+

Key Points – Sales & Marketing 
Uses independent resellers? Yes
Promotes deceptive rate quotes? No
Discloses all important terms? No

As of this writing, it is unclear whether Everest Merchant Services primarily utilizes in-house or independent sales agents to market its services. There are numerous complaints about nondisclosure or misrepresentation of contract terms at the point of signing, and there are also a handful of negative reviews filed by former employees of the company. The company’s $500 Best Rate Guarantee appears to be the source of some confusion amongst merchants, but the Better Business Bureau (BBB) has investigated this guarantee and determined that it is a valid advertisement.

The BBB page for EMS formerly noted an issue with EMS incorrectly implying on its superpages.com profile that it has obtained BBB accreditation. This issue appears to have been resolved and is no longer listed on the company’s BBB page.

Everest Merchant Services Costs & Contract Terms | C-

Key Points – Costs & Contract Terms
Swiped rate: Variable
Keyed-in rate: Variable
Termination fee: $495
PCI compliance fee: $185 per year
Equipment lease: Variable

Because EMS appears to resell the services of Cynergy Data, the standard EMS contract is likely to be very similar to the standard Cynergy contract, which includes a $495 early cancellation fee and PCI compliance fees of up to $185. One complaint did mention that EMS offers Interchange-plus pricing, although this particular merchant did not end up receiving the appropriate rates.

Because EMS advertises a number of different guarantees and promotions, it is reasonable to assume that the terms of an EMS contract will include provisions addressing these promotions. Even so, merchants are encouraged to carefully review any contract they are given, regardless of a sales agent’s guarantees.

Everest Merchant Services Complaints & Service | B-

Key Points – Complaints & Service
Total complaints: 10+
Live customer support: Yes
Most common complaint: Poor service

We’ve located roughly 10 Everest Merchant Services negative reviews on non-BBB consumer protection websites (including the comment section of this review), most of which cite an inability to reach any customer service representatives from EMS to resolve the stated problem. Other complaints mention unexpected fees and nondisclosure of contract terms. The company’s website provides an email form and a telephone number that may or may not be related to customer support; it’s also possible that the company relies on Cynergy Data for its customer support in addition to its payment processing. Regardless, EMS does not appear to have a very responsive or available customer service team.

Everest Merchant Services BBB Report | B-

Key Points – BBB Report
Product/service: 19
Billing/collection: 7
Advertising/sales: 12
Guarantee/warranty: 0
Delivery: 1

As of this update, Everest Merchant Services (EMS) has been assigned a “B-“ rating with the Better Business Bureau (BBB) and is not accredited. The BBB formerly gave Everest an “F” rating but has since improved its rating in reaction to Everest’s correction of the superpages.com issue mentioned above. Of the 39 complaints filed against EMS, 19 were related to the product or service, 12 were related to advertising or sales issues, seven had to do with billing and collection, and one was due to a delivery issue. One complaint was not resolved to the merchant’s satisfaction despite a good faith effort by EMS, while the rest were.

Bottom Line

EMS rates as an average merchant account provider largely because of its BBB rating and complaint record. The company’s rating may improve once more is known about its contract terms. As always, merchants are advised to carefully research the company before signing any contracts.

This review was originally published on 3/21/12 and was last updated on 7/24/14.

Leave your review of Everest Merchant Services in the comment section below:


Everest Merchant Services Review

Rated 2.875 Out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2014-07-24 13:44:17

There are approximately 50 negative Everest Merchant Services reviews online, and some of these complainants feel they were ripped off… Everest Merchant Services (ems-merchants.com) rates as an average merchant account provider largely because of its complaint rate and BBB rating… Learn more in this Everest Merchant Services review.

 

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About the author

Phillip Parker

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded CardPaymentOptions.com to help merchants enact positive change in the credit card processing industry.



 
Phillip can help you find an ethical and honest processor that will offer you great rates. Click here to request a free provider consultation.

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9 comments

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  1. Florence Devilliers

    I have been with Everest for the past 2 years and I have to say that service is wonderful!
    I had a special request this past summer to add our own restaurant gift cards to the credit card program but it could not be done through the terminal the restaurant had at the time, so after checking which would work for both credit cards and gift cards, EMS sent another one that was already set up for both.
    Thanks to Mila Torres who answered quickly to all of my questions and concerns. Now, the restaurant is saving money by having both on this new terminal.
    I am very grateful, thanks again!!!

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  2. Ms.J

    I worked for Everest merchant services I just did their training last week and the office was very unprofessional they yelled and curse and even smoked and made announcements while the reps were on the phone. Yes i was a customer service rep so many of the angry customer may want to know some insight and I will be glad to share with you because it was wrong of them to use and scam people. For some customers reps such as myself was told that Everest merchant services is a very legitimate company and they honestly help people not really knowing the full story of what really goes on I started noticing things when I read the guidelines to their policy if the customer services reps do not get at least 10 client’s a week that we would get fired and if we get more and more transfers we will get rewards additional 200 dollars toward our pay check which I felt that was alarming because we can’t force client’s to say yes. Another thing that caught my eye was everything was about persuading the customer reps with money such as fax statements are worth 75 dollars that is the reason why the customer service rep urge the client’s so much into doing it not because they know the client will get scam but they will get paid. What really put them on my radar when they had us say that we will help save 30 percent of the client’s rating off and is not asking for them to switch their services and then just last week gave us a paper saying to stop using that line because in all reality they were switching people over. When I read these people rules I was ready to walk out now I find out they are scamming people. I due apologize for their wrong doing sad thing is the company is still in business and still getting innocent people in their organization.

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    2 / 3 found this review helpful.
  3. Tim Johnson

    I was contacted by Everest about switching. They guaranteed they would save 30% or they would pay me $500. I told them I was not interested unless the credit card processing would be integrated with my software. They said they would fully integrate with my software. They also indicated savings. A portion of the savings was from elimination of all my monthly fees and would only be charged for the % transaction fees. I received notice of monthly fees being charged. I called Everest again and they sent me the comparison of my current processor and the proposed fees. The comparison did not show any of the fees they were starting to charge me. I contacted them again to cancel. I’m in the middle of the battle. Apparently I have to cancel with all these people they’ve scammed me into. WOULD SUGGEST YOU HANG UP IMMEDIATELY IF THEY CONTACT YOU!

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    1 / 1 found this review helpful.
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