Orbis Payment Services Reviews & Complaints
A Reseller of Multiple Processors
Orbis Payment Services is a merchant account provider headquartered in Novato, California. The company is partnered with TSYS Merchant Solutions, Chase Merchant Services, and Global Payments as its backend processors.
Orbis Payment Payment Processing
Orbis Payment processes all major debit and credit cards for most business types. The company also provides e-commerce merchants with its own proprietary payment gateway for online payments as well as Poynt, Clover, and PAX as POS solutions.
Orbis Payment Services Location & Ownership
Founded in 2001, Orbis Payment Services is a registered ISO/MSP of Wells Fargo Bank, Concord, California. The company is headquartered at 14 Commercial Blvd, Novato, CA 94949. Bill Isetta is listed as the owner, president, and CFO of Orbis Payment Services.
Orbis Payment Services Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
---|---|
Live Customer Support | Yes |
Most Common Complaint | N/A |
Clean Complaint Record
Currently, there are no Orbis Payment Services reviews available that label the company as fraudulent or deceitful. Notably, Orbis shows no complaints or reviews on non-BBB platforms. This might reflect positively on Orbis’s customer service capabilities. However, it’s also plausible that any complaints about Orbis are being redirected to the online profiles of its backend processors. Lacking concrete evidence of such redirection, we grant Orbis Payment Services an “A” rating in this category. We invite you to share your experiences with Orbis Payment Services in the comments section below.
Orbis Payment Services Lawsuits
No significant class-action lawsuits or FTC complaints have been found against Orbis Payment Services. Merchants seeking non-litigious methods to resolve their concerns with the company are encouraged to consider reporting to the relevant supervisory bodies.
Orbis Payment Services Customer Service Options
Orbis Payment Services provides dedicated phone and email support for customer inquiries.
A single Orbis customer service number is available:
(415) 883-8699 – General Customer Service
In addition, Orbis offers chat support on its website.
This approach to customer service aligns with the standards of top-rated providers known for exceptional customer service, which seems to effectively meet the needs of Orbis’s merchants.
Orbis Payment Services Online Ratings
Here's How They Rate Online
Total Complaints | 0 |
---|---|
Resolved Complaints | 0 |
No BBB Complaints
Orbis Payment Services is an accredited business with the Better Business Bureau. As of this review, the company holds an “A+” rating with the BBB and has not had any complaints filed against it in the last 36 months. The company has also not received any informal reviews on its BBB page, although it should be noted that these reviews are not subject to verification by the BBB.
An “A” Performance
In light of the company’s clean complaint record, we agree with the BBB’s rating. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Orbis Payment Services Fees, Rates & Costs
A Closer Look at The Contract
Swiped Rate | 2.50% + $0.20 |
---|---|
Keyed-in Rate | 3.50% + $0.20 |
Virtual Terminal Rate | 1.00% - 4.99% |
Payment Gateway Fee | Undisclosed |
Early Termination Fee | Up to $500 |
PCI Compliance Fee | $75.20 Per Year ($18.80 Charged Each Quarter) |
Equipment Lease Terms | 48 Month (locked) |
Variable Contract Terms
Orbis Payment Services, through its partnerships with multiple backend processors like TSYS Merchant Solutions, Chase Paymentech, and Global Payments, potentially offers a broad spectrum of contract terms. These could range from long-term agreements with significant early termination fees to more flexible month-to-month agreements without cancellation penalties. The exact terms, including service duration and any associated fees, may vary significantly between merchants based on several factors such as business type and processing volume.
Pricing May Vary
The pricing structure for Orbis Payment Services is not explicitly detailed, reflecting the variability and customization inherent in their offerings. For context, TSYS Merchant Solutions, one of the processors Orbis resells, has disclosed several pricing plans with varied transaction rates and a quarterly PCI compliance fee, alongside equipment leases spanning 48 months. Merchants considering Orbis should engage in thorough discussions to understand the specific rates and fees applicable to their accounts, drawing insights from the terms provided by Orbis’s partner processors.
Virtual Terminal and Payment Gateway Pricing
Orbis Payment Services promotes its OrbisPay platform, encompassing virtual terminal and payment gateway services, without specifying pricing details. As is common with e-commerce services, additional charges such as gateway fees, technical support fees, batch fees, and transaction rates may apply. Merchants interested in these services should inquire directly for comprehensive pricing information.
No Red Flags
The absence of public complaints regarding Orbis Payment Services, particularly about contract terms like high early termination fees or PCI Compliance fees, suggests a general client satisfaction. Nonetheless, businesses are recommended to meticulously review contract specifics and compare Orbis’s offerings with those of the market’s most competitive merchant accounts. If you possess insights into Orbis Payment Services’ fees and contract details, your input in the comments section would be invaluable for others.
Orbis Payment Services Employee Reviews & Sales Tacitcs
Should You Work For Them?
Employs Independent Resellers | No |
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Advertises Deceptive Rates | No |
Discloses All Important Terms | No |
No Sales Complaints
Orbis Payment Services appears to market itself primarily through its website and traditional advertising. It is unclear at this time whether Orbis employs an in-house sales staff or relies on independently contracted sales agents to market its services. We are currently unable to locate any negative Orbis Payment Services reviews that accuse the company’s sales staff of unethical conduct. This compares favorably to our list of best credit card processors.
No Deceptive Quotes
Additionally, the company does not appear to engage in any deceptive advertising strategies in its official materials. We therefore award it an “A” rating in this category for the time being. If you suspect that Orbis is sneaking hidden fees into your statement, we recommend seeking a third-party statement audit.
Our Orbis Payment Services Review Summary
Our Final Thoughts
A Solid Option for Most Business Types
Orbis Payment Services rates as a reliable merchant services provider according to our rating criteria. The company is showing zero complaints outside of the BBB and does not appear to engage in deceptive sales tactics. Even when dealing with a highly rated merchant account provider, merchants are encouraged to compare its pricing to top-rated merchant accounts to obtain the best deal.
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Testimonials & Complaints
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