Bancard Payment Systems Review

Bancard Payment Systems Overview

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Providing Merchant Services Since 1987

Bancard Payment Systems, founded in 1987, is a nationwide merchant account provider. It is worth mentioning that Bancard Payment Systems could potentially be confused with another merchant services provider called “Bank Card Systems,” but the two entities are unrelated.

Headquartered in Texas

The company’s corporate headquarters can be found at 3701 W. Plano Pkwy, Suite #150, Plano, Texas 75075. Bancard Payment Systems is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio. Charles Christian is the company’s CEO.

Bancard Payment Systems Review Table of Contents

  • Costs & Contract: Bancard Payment Systems appears to offer a multi-year contract term with an early termination fee of $395 or more.
  • Complaints & Service: Bancard Payment Systems has received fewer than 10 public complaints.
  • BBB Rating: Bancard Payment Systems has an “A+” rating with the Better Business Bureau and has received 1 complaint in the past 3 years.
  • Sales & Marketing: Bancard Payment Systems does not appear to hire independent resellers and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Bancard Payment Systems

Bancard Payment Systems Statement Analyzer

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Products & Services Offered

  • Debit and credit card processing
  • E-commerce solutions
  • Wireless payment acceptance
  • Electronic check processing
  • POS equipment
  • Gift and loyalty programs

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce

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Bancard Payment Systems Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Early Termination Fee $395 - $1,000+
PCI Compliance Fee Undisclosed
POS System Fee Up To $399
Equipment Lease Terms 48 Month (locked)

Variable Contract Fees

As of this update, there is almost no available information about the standard Bancard Payment Systems contract. We did locate one complaint filed against the company that mentions a $395 early termination fee, but this fee appears to be selectively applied and may be entirely negotiable. Another complainant states that a Bancard Payment Systems rep signed them up for a long-term equipment lease through Northern Leasing Systems. This complainant mentions a $400 termination fee from Bancard Payment Systems as well as a $1300 termination fee charged by Northern Leasing Systems.

Additionally, the company’s website advertises its partnership as a credit card processing partner of TouchBistro, a restaurant focused POS solutions provider. TouchBistro provides four separate plans with flat monthly pricing, billed annually. Its Solo plan ($69/month) is intended for use with a single iPad terminal, its Dual plan ($129/month) allows for two iPad terminals, its Team plan ($249/month) allows up to five terminals, and its Unlimited plan ($399/month) allows merchants to use an unlimited number of terminals. The company also offers a free 30-day trial of its software for interested users.

Excessive Fees

These complaints are enough to suggest that the company charges excessive fees to merchants and keeps Bancard Payment Systems from making our list of the cheapest merchant accounts. If you have any knowledge of the standard Bancard Payment Systems contract (including any PCI compliance fees or monthly minimum fees), please leave that information in the comment section below.

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Response from Bancard Payment Systems

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Bancard Payment Systems Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

As noted above, we have found two Bancard Payment Systems complaints, neither of which describes the company as a scam or a ripoff. Both complaints cited unexpected termination fees and poor customer service. The Bancard Payment Systems website states that the company employs an in-house customer support staff, which is a strategy that could be responsible for its low complaint volume.

Bancard Payment Systems Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Bancard Payment Systems. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Bancard Payment Systems Customer Support Options

Bancard Payment Systems’ website lists a general phone line and email address contact information. Although the company is not currently considered a top-rated payment processor for customer service, its support strategy appears to work well when it comes to resolving any complaints internally before they go public. A representative also stated that Bancard Payment Systems is currently also creating a “Knowledge Base” as an additional self-serve support channel.

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Response from Bancard Payment Systems

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Bancard Payment Systems BBB Rating Summary

Key Points - BBB

Product & Service Complaints 1
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Sole BBB Complaint

Bancard Payment Systems is not an accredited business of the Better Business Bureau and maintains an “A+” rating at this time of review despite not having accreditation status. 1 complaint has been filed against the company, and this lone complaint has to do with a product or service problem. It either was resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant.

An “A” Performance Overall

Given the fact that the company has received only one complaint, we agree with the BBB‘s rating at this time.

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Response from Bancard Payment Systems

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

No Sales Complaints

Bancard Payment Systems does not appear to hire outside sales agents or independent resellers to market its services. We cannot locate any Bancard Payment Systems reviews that mention the sales team, which suggests that the company’s representatives do a sufficient job of communicating the terms of the company’s contract. However, if you suspect that Bancard Payment Systems is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden costs.

No Deceptive Advertising

Bancard Payment Systems also does not appear to engage in any deceptive advertising strategies in its official materials. If you have any experience with the Bancard Payment Systems sales team, please describe that communication in the comment section below.

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Response from Bancard Payment Systems

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Bancard Payment Systems Logo

Our Opinion of Bancard Payment Systems

A Better-Than-Average Option

Bancard Payment Systems rates as a reliable merchant services provider according to our rating criteria. Although very little information is available about the company’s contract terms, there is some indication that the company charges expensive cancellation fees. Even when dealing with highly rated credit card processors, we advise merchants to carefully read any contract they are given and to compare contract terms to those of top-rated merchant account providers.

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Why I'm Qualified to Write About Credit Card Processing

I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so built this website to help small business owners research which service providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. I can help you save money with your current merchant account or help you find a new one. Message me here to get started.

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