Bancard Payment Systems Review

Overview

Providing Merchant Services Since 1987

Bancard Payment Systems, Inc (bancardpayment.com), founded in 1987, is a nationwide merchant account provider. It is worth mentioning that Bancard Payment Systems could potentially be confused with another merchant services provider called “Bank Card Systems,” but the two entities are unrelated.

Headquartered in Texas

The company’s corporate headquarters can be found at 3701 W. Plano Pkwy, Suite #150, Plano, Texas 75075. Bancard Payment Systems is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio. Charles Christian is the company’s CEO.

Bancard Payment Systems Review Table of Contents

  • Sales & Marketing: Bancard Payment Systems does not appear to hire independent resellers and has not received any complaints about its sales practices.
  • Costs & Contract: Bancard Payment Systems appears to offer a multi-year contract term with an early termination fee of $395 or more.
  • Complaints & Service: Bancard Payment Systems has received fewer than 10 public complaints.
  • BBB Rating: Bancard Payment Systems has an “A+” rating with the Better Business Bureau and has received one complaint in the past three years.
  • Rates & Fees: How Merchants Got The Best Rates With Bancard Payment Systems

Bancard Payment Systems Products and Services

  • Debit and credit card processing
  • E-commerce solutions
  • Wireless payment acceptance
  • Electronic check processing
  • POS equipment
  • Gift and loyalty programs

Industries

  • Retail
  • Mobile
  • E-commerce
a

Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

No Sales Complaints

Bancard Payment Systems does not appear to hire outside sales agents or independent resellers to market its services. We cannot locate any Bancard Payment Systems reviews that mention the sales team, which suggests that the company’s representatives do a sufficient job of communicating the terms of the company’s contract. However, if you suspect that Bancard Payment Systems is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden costs.

No Deceptive Advertising

Bancard Payment Systems also does not appear to engage in any deceptive advertising strategies in its official materials. If you have any experience with the Bancard Payment Systems sales team, please describe that communication in the comment section below.

Response from Bancard Payment Systems

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b

Costs & Contract

Key Points - Costs & Contract

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee $395
PCI Compliance Fee Variable
Equipment Lease Terms 48 Months, Non-Cancellable

Variable Contract Fees

As of this update, there is almost no available information about the standard Bancard Payment Systems contract. We did locate one complaint filed against the company that mentions a $395 early termination fee, but this fee appears to be selectively applied and may be entirely negotiable. Another complainant states that a Bancard Payment Systems rep signed them up for a long-term equipment lease through Northern Leasing Systems. This complainant mentions a $400 termination fee from Bancard Payment Systems as well as a $1300 termination fee charged by Northern Leasing.

Excessive Fees

These contract terms alone are enough to suggest that the company charges excessive fees to merchants and prevent Bancard Payment Systems from making our list of the cheapest merchant accounts. If you have any knowledge of the standard Bancard Payment Systems contract (including any PCI compliance fees or monthly minimum fees), please leave that information in the comment section below.

Response from Bancard Payment Systems

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a

Complaints & Service

Key Points - Complaints & Service

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

As noted above, we have found two Bancard Payment Systems complaints, neither of which describes the company as a scam or a ripoff. Both complaints cited unexpected termination fees and poor customer service. The Bancard Payment Systems website states that the company employs an in-house customer support staff, which is a hiring strategy that could be responsible for the low complaint volume.

Bancard Payment Systems Support Options

Bancard Payment Systems’ website lists a dedicated phone number for live support (866-783-7200) and offers a link to its email address. Although the company is not currently considered a top-rated merchant account provider for customer service, its system appears to work well when it comes to resolving any complaints internally before they go public. A representative also stated that Bancard Payment Systems is currently also creating a “Knowledge Base” as an additional self-serve support channel.

Response from Bancard Payment Systems

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a

BBB

Key Points - BBB

Product & Service Complaints 1
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Sole BBB Complaint

Bancard Payment Systems is not an accredited business of the Better Business Bureau and maintains an “A+” rating at this time of review. One complaint has been filed against the company, and this lone complaint has to do with a product or service problem. It either was resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant.

What Merchants Say

The single complaint describes continued charges after account cancellation:

On December 30, 2014m my wife and I closed or business, The Emporium in Shenandoah, Iowa. For a number of years we had handled our credit card sales through Bancard Payment Systems located in Plano, TX. We had a perfect working relationship with them up until this time. Upon closure of our business I mailed them regarding our closing; however, I have been informed they did not receive said information. It has been brought to my attention that they have continued to bill us each and every month then for their services now totaling at least $700 or more. I have contacted their company and other than telling me where to send my complaint, nothing has been done. Being on Social Security with a limited income, this has proved to be a great loss. It appears they could care less about these continued payments although the account has not been active since the time of our closing. HELP! Product_Or_Service: Bancard Payment Services

Merchants who find themselves in this situation may benefit from taking the proper steps to cancel their merchant account without paying a fee.

An “A” Performance Overall

Given the fact that the company has received only one complaint, we agree with the BBB‘s rating at this time.

Response from Bancard Payment Systems

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Bancard Payment Systems Logo

Bancard Payment Systems Bottom Line

A Better-Than-Average Option

Bancard Payment Systems rates as a reliable merchant services provider according to our rating criteria. Although very little information is available about the company’s contract terms, there is some indication that the company charges expensive cancellation fees. Even when dealing with highly rated credit card processors, we advise merchants to carefully read any contract they are given and to compare contract terms to those of top-rated merchant account providers.

Phillip Parker is a former merchant services sales agent who believes the industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. He created this website to help you avoid the bad players, save money on fees, and to get peace of mind with your merchant account. If you would like to help support his work, learn more about our cost reduction service. We can evaluate your statement, tell you exactly how much you're overpaying, and then help you dramatically reduce your fees with your current credit card processor. Looking to switch instead? See our list of the best merchant account providers.

Schedule a Consultation with Phillip

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