Bancard Payment Systems: Reviews & Complaints
Company Overview
Founded in 1987, Bancard Payment Systems is a nationwide merchant account provider. It is worth mentioning that Bancard Payment Systems could potentially be confused with another merchant services provider called Bank Card Systems, but the two entities are unrelated. According to the company's website, Bankcard Payment Systems is an authorized dealer of the POS system TouchBistro.
Bancard Payment Systems Payment Processing
Bancard Payment Systems processes all major debit and credit cards for most business types. Their services include EMV readers and swipers, terminals and POS systems, e-commerce solutions including payment gateways, virtual terminals, mobile solutions, gift and loyalty programs,
Location & Ownership
The company's corporate headquarters can be found at 3701 W. Plano Pkwy, Suite #150, Plano, Texas 75075. Bancard Payment Systems is a registered ISO of Fifth Third Bank, Cincinnati, Ohio. Charles Christian is the company's CEO.
Pros: | Cons: |
---|---|
ACH payment processing. | Potential unexpected fees. |
Loyalty, gift programs. | Contract terms issues. |
Business management tools. | Poor customer service. |
Free POS system included. | High processing fees. |
Diverse payment options. | Long contract durations. |
Bancard Payment Systems Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
---|---|
Live Customer Support | Yes |
Most Common Complaint | N/A |
Recent Lawsuits | No |
Low Complaint Total
As noted above, we have found two negative Bancard Payment Systems reviews, neither of which describes the company as a scam or a ripoff. Both complaints cited unexpected termination fees and poor customer service. The Bancard Payment Systems website states that the company employs an in-house customer support staff, which is a strategy that could be responsible for its low complaint volume. If you have your own Bancard Payment Systems review to make, please do so in the comments below.
Bancard Payment Systems Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Bancard Payment Systems. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Bancard Payment Systems Customer Support Options
Bancard Payment Systems’ website lists a general phone line and email address contact information. Although the company is not currently considered a top-rated payment processor for customer service, its support strategy appears to work well when it comes to resolving any complaints internally before they go public. A representative also stated that Bancard Payment Systems is currently also creating a “Knowledge Base” as an additional self-serve support channel.
Bancard Payment Systems Customer Service Numbers
- (866) 783-7200 – Toll-Free Support
- (866) 783-7201 – Fax
Other Support Options
- Customer service email address at [email protected]
Bancard Payment Systems Online Ratings
Here's How They Rate Online
BBB Reports | 0 |
---|
Clean Complaint Record
Bancard Payment Systems is not an accredited business of the Better Business Bureau and currently maintains an “A+” rating. The company has received 0 complaints in the past 36 months. No informal reviews have been left on the company’s profile either.
An “A” Performance Overall
Given the fact that the company has received 0 complaints, we agree with the BBB’s rating at this time.
Bancard Payment Systems Fees, Rates & Costs
A Closer Look at The Contract
Cancellation Penalties | Yes |
---|---|
Monthly & Annual Fees | Yes |
Processing Rates | 1.00% - 4.99% |
Equipment Leasing | Yes |
Variable Contract Fees
As of this update, there is almost no available information about the standard Bancard Payment Systems contract. We did locate one complaint filed against the company that mentions a $395 early termination fee, but this fee appears to be selectively applied and may be entirely negotiable. Another complainant states that a Bancard Payment Systems rep signed them up for a long-term equipment lease through Northern Leasing Systems. This complainant mentions a $400 termination fee from Bancard Payment Systems as well as a $1300 termination fee charged by Northern Leasing Systems.
Additionally, the company’s website advertises its partnership as a credit card processing partner of TouchBistro, a restaurant-focused POS solutions provider. More can be read about TouchBistro on our profile of that company.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Bancard Payment Systems also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
Excessive Fees
These complaints are enough to suggest that the company charges excessive fees to merchants and keeps Bancard Payment Systems from making our list of the cheapest merchant accounts. If you have any knowledge of the standard Bancard Payment Systems contract (including any PCI compliance fees or monthly minimum fees), please leave that information in the comment section below.
Bancard Payment Systems Employee Reviews & Sales Tacitcs
Should You Work For Them?
Uses Independent Resellers | No |
---|---|
Telemarketing | No |
Misleading Marketing | No |
Discloses All Important Terms | No |
No Sales Complaints
Bancard Payment Systems does not appear to hire outside sales agents or independent resellers to market its services. We cannot locate any Bancard Payment Systems reviews that mention the sales team, which suggests that the company’s representatives do a sufficient job of communicating the terms of the company’s contract. However, if you suspect that Bancard Payment Systems is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden costs.
No Deceptive Advertising
Bancard Payment Systems also does not appear to engage in any deceptive advertising strategies in its official materials. If you have any experience with the Bancard Payment Systems sales team, please describe that communication in the comment section below.
Our Bancard Payment Systems Review Summary
Our Final Thoughts
Bancard Payment Systems rates as a reliable credit card processing provider according to our rating criteria. Although very little information is available about the company’s contract terms, there is some indication that the company charges expensive cancellation fees. Even when dealing with highly rated credit card processors, we advise readers to carefully read any contract they are given and to compare contract terms to those of top-rated merchant account providers.
If you found this article helpful, please share it!
Testimonials & Complaints
How Did Bancard Payment Systems Treat You?
2 User Reviews
Tell Us How They Treated You
Sharing your experience influences our rating and helps other business owners make informed decisions. Please take a moment to tell us if they are serving you well. Your email address will never be published, shared or sold. We only use it to authenticate that you are a real person and, if you select the option for it, to let you know if someone replies to your comment. Required fields are marked *
Copyright
Copyright © 2024 CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.
Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.
Michael B. Durand
Sleazy, sneaky tactics. I got completely robbed by them with a misleading contract, hidden fees, free trials I didn’t opt in for and was charged for after the 60 day period without consent for anything. I have been getting charged for an additional 2 years when I wasn’t even using their services. I never received an email, letter or phone call from anyone telling me I was delinquent on anything. I was contacted out of the blue by a collection agency, (they had no problem getting a hold of me), trying to pry 1600.00 dollars from me and they couldn’t tell me what for and only supplied one cryptic numeric invoices. When I tried to contact Bancard they said they had no records and the matter had been passed on to a collection agency. The Agency “Southwest Recovery Services” would not negotiate with me at all and threatened to ruin my credit rating. Anger and helplessness abound. I feel as if I have no recourse so here I am, they are total scammers!!!!
nicole ledbetter
I have been working with this provider for just about a year. They are very expedient in their assistance when I need help. They are very customer-focused and understand that time is of the essence. I rate them 5 star.