Bancard Payment Systems Review

Bancard Payment Systems Overview

Bancard Payment Systems May Have Overcharged You

If you accepted credit cards through Bancard Payment Systems or any other credit card processing company between 2017 and 2019, recent changes to the law may entitle you to refunds of certain debit card and credit card processing errors and overcharges. See this post to find out if your were among the businesses affected and to learn how you can get your money back.

Providing Merchant Services Since 1987

Bancard Payment Systems, founded in 1987, is a nationwide merchant account provider. It is worth mentioning that Bancard Payment Systems could potentially be confused with another merchant services provider called “Bank Card Systems,” but the 2 entities are unrelated.

Headquartered in Texas

The company’s corporate headquarters can be found at 3701 W. Plano Pkwy, Suite #150, Plano, Texas 75075. Bancard Payment Systems is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio. Charles Christian is the company’s CEO.

Bancard Payment Systems Review Table of Contents

  • Costs & Contract: Bancard Payment Systems appears to offer a multi-year contract term with an early termination fee of $395 or more.
  • Complaints & Service: Bancard Payment Systems has received fewer than 10 public complaints.
  • BBB Rating: Bancard Payment Systems has an “A+” rating with the Better Business Bureau and has received 1 complaint in the past 3 years.
  • Sales & Marketing: Bancard Payment Systems does not appear to hire independent resellers and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Bancard Payment Systems
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Products & Services Offered

  • Debit and credit card processing
  • E-commerce solutions
  • Wireless payment acceptance
  • Electronic check processing
  • POS equipment
  • Gift and loyalty programs

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce

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Bancard Payment Systems Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Early Termination Fee $395 - $1,000+
PCI Compliance Fee Undisclosed
POS System Fee Up To $399
Equipment Lease Terms 48 Month (locked)

Variable Contract Fees

As of this update, there is almost no available information about the standard Bancard Payment Systems contract. We did locate one complaint filed against the company that mentions a $395 early termination fee, but this fee appears to be selectively applied and may be entirely negotiable. Another complainant states that a Bancard Payment Systems rep signed them up for a long-term equipment lease through Northern Leasing Systems. This complainant mentions a $400 termination fee from Bancard Payment Systems as well as a $1300 termination fee charged by Northern Leasing Systems.

Additionally, the company’s website advertises its partnership as a credit card processing partner of TouchBistro, a restaurant focused POS solutions provider. TouchBistro provides 4 separate plans with flat monthly pricing, billed annually. Its Solo plan ($69 per month) is intended for use with a single iPad terminal, its Dual plan ($129 per month) allows for two iPad terminals, its Team plan ($249 per month) allows up to five terminals, and its Unlimited plan ($399 per month) allows merchants to use an unlimited number of terminals. The company also offers a free 30-day trial of its software for interested users.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Bancard Payment Systems also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

Excessive Fees

These complaints are enough to suggest that the company charges excessive fees to merchants and keeps Bancard Payment Systems from making our list of the cheapest merchant accounts. If you have any knowledge of the standard Bancard Payment Systems contract (including any PCI compliance fees or monthly minimum fees), please leave that information in the comment section below.

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Response from Bancard Payment Systems

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Bancard Payment Systems Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

As noted above, we have found two Bancard Payment Systems complaints, neither of which describes the company as a scam or a ripoff. Both complaints cited unexpected termination fees and poor customer service. The Bancard Payment Systems website states that the company employs an in-house customer support staff, which is a strategy that could be responsible for its low complaint volume.

Bancard Payment Systems Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Bancard Payment Systems. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Bancard Payment Systems Customer Support Options

Bancard Payment Systems’ website lists a general phone line and email address contact information. Although the company is not currently considered a top-rated payment processor for customer service, its support strategy appears to work well when it comes to resolving any complaints internally before they go public. A representative also stated that Bancard Payment Systems is currently also creating a “Knowledge Base” as an additional self-serve support channel.

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Response from Bancard Payment Systems

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Bancard Payment Systems BBB Rating Summary

Key Points - BBB

Product & Service Complaints 1
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Sole BBB Complaint

Bancard Payment Systems is not an accredited business of the Better Business Bureau and maintains an “A+” rating at this time of review despite not having accreditation status. 1 complaint has been filed against the company, and this lone complaint has to do with a product or service problem. It either was resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant.

An “A” Performance Overall

Given the fact that the company has received only one complaint, we agree with the BBB‘s rating at this time.

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Response from Bancard Payment Systems

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

No Sales Complaints

Bancard Payment Systems does not appear to hire outside sales agents or independent resellers to market its services. We cannot locate any Bancard Payment Systems reviews that mention the sales team, which suggests that the company’s representatives do a sufficient job of communicating the terms of the company’s contract. However, if you suspect that Bancard Payment Systems is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden costs.

No Deceptive Advertising

Bancard Payment Systems also does not appear to engage in any deceptive advertising strategies in its official materials. If you have any experience with the Bancard Payment Systems sales team, please describe that communication in the comment section below.

Did you get what you expected from Bancard Payment Systems? Tell us why, or why not.

Response from Bancard Payment Systems

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Bancard Payment Systems Logo

Our Opinion of Bancard Payment Systems

A Better-Than-Average Option

Bancard Payment Systems rates as a reliable merchant services provider according to our rating criteria. Although very little information is available about the company’s contract terms, there is some indication that the company charges expensive cancellation fees. Even when dealing with highly rated credit card processors, we advise merchants to carefully read any contract they are given and to compare contract terms to those of top-rated merchant account providers.

We rely on your feedback about Bancard Payment Systems to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

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