Easy Pay Direct Review


Easy Pay Direct (easypaydirect.com) is a merchant account provider headquartered in Austin, Texas. The company primarily functions as an online payment gateway provider that matches standard- and high-risk merchants with credit card processors to most closely fit their needs. A company representative has stated that Easy Pay Direct is partnered with Electronic Payments Inc. (EPI), PowerPay, and various offshore providers for its backend processing. Easy Pay Direct was founded in 2000, and the company’s director of operations is Jason DeBruler. Easy Pay Direct is headquartered at 421 E 6th St, Austin, Texas 78701, and the company’s website does not list an acquiring bank at this time.

Key Points

  • Sales & Marketing: Easy Pay Direct does not hire independent sales agents and has not received any complaints about its sales practices.
  • Costs & Contract: Easy Pay Direct offers variable contract terms that depend on each merchant’s size and business type.
  • Complaints & Service: Easy Pay Direct has received fewer than 10 public complaints.
  • BBB Rating: Easy Pay Direct has an “A+” rating with the Better Business Bureau and has received zero complaints in the past three years.
  • Rates & Fees: How Merchants Got The Best Rates With Easy Pay Direct

Easy Pay Direct Products and Services


  • Retail
  • Mobile
  • E-commerce
  • High risk
  • Offshore

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Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Easy Pay Direct primarily utilizes a combination of strategic partnerships and in-house sales agents to market its services. The company does not employ independent sales staff, and there are no negative Easy Pay Direct reviews that mention the company’s sales team. At the time of our last review, the Easy Pay Direct website listed some rate quotes that could have been interpreted as misleading. Since then, however, the company’s website has been revamped and does not promote any rate quotes whatsoever. We consider this to be a positive shift.

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Easy Pay Direct Marketing Example


Costs & Contract

Key Points - Costs & Contract

Swiped Rate 1.59% + $0.17
Keyed-in Rate 2.29% + $0.29
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms None

A company representative has stated that Easy Pay Direct provides services through Electronic Payments Inc., PowerPay, and various offshore providers. The terms of its agreements (including PCI Compliance fees, monthly fees, and rate structures) will therefore vary greatly from merchant to merchant. Although the company usually offers a standard service length of three years, the same representative stated that Easy Pay Direct almost always charges no early termination fee, which minimizes the impact of a long-term agreement. The only case in which the company might charge an early termination fee is when it places a merchant with an offshore provider.

At the time of our last update, the Easy Pay Direct website listed a setup fee of $99, a monthly fee of $24.95, a swiped rate of 1.59% plus $0.17, a keyed-in rate of 2.29% plus $0.29, and an ACH rate of 1.6% plus $0.29 per transaction. We have no reason to believe that these rates and fees are unchanged since then. Although we believe that interchange-plus pricing is more favorable to merchants than tiered pricing, there are no Easy Pay Direct complaints in which customers state that they feel deceived by its tiered pricing plan. In light of this information, we are awarding the company an “A” in this category for the time being.

Response from Easy Pay Direct

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Complaints & Service

Key Points - Complaints & Service

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

We are currently unable to locate any Easy Pay Direct negative reviews that accuse the company of being a ripoff or a scam. Although it does resell the services of several payment processors, Easy Pay Direct models itself as more of an online gateway provider than an ISO. As a result, the company likely will not receive many of the complaints that arise from the services offered by its processors.

Easy Pay Direct offers in-house support for all accounts, and the company’s monthly statements also provide contact information for the merchant’s actual payment processor. This seems to be a functional support system, as merchants are not posting Easy Pay Direct complaints in public forums. In the absence of any complaints, we are awarding the company an “A” rating in this category.

Response from Easy Pay Direct

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Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Easy Pay Direct currently has an overall rating of “A+” with the Better Business Bureau and has been accredited since January of 2015. Easy Pay Direct has not accumulated any complaints on its BBB profile. It also has received zero informal reviews, although it should be noted that these reviews are not subject to verification by the BBB. In light of the company’s clean complaint record and time in business, we agree with the BBB’s rating at this time.

Response from Easy Pay Direct

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Easy Pay Direct Logo

Easy Pay Direct Bottom Line

Easy Pay Direct rates as a reliable merchant account provider according to our criteria. The company resells the services of multiple processors, so its contract terms are likely to vary significantly from merchant to merchant. Easy Pay Direct is showing zero complaints across all consumer protection websites, a sterling record that has been in place since we first reviewed the company. For more information, visit the Easy Pay Direct website or call (888) 316-7549.

Hi, I’m Phillip Parker and I believe that the merchant account industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. I created this website to help you avoid the bad players, save money on fees, and get peace of mind with your merchant account. If you would like to help support my work, check out my cost analysis service. I can evaluate your statement and tell you exactly how much you're overpaying for your merchant account. Get more information here.

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