Easy Pay Direct Overview

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High Risk Specialists

Easy Pay Direct (easypaydirect.com) is a merchant account provider headquartered in Austin, Texas. The company primarily functions as an online payment gateway provider that matches standard and high-risk merchants with credit card processors that most closely fit their needs. A company representative has stated that Easy Pay Direct is partnered with Electronic Payments Inc. (EPI), PowerPay, and various offshore providers for its backend processing.

Location and Ownership

Easy Pay Direct was founded in 2000, and the company’s founder and CEO is Brad Weimert. Easy Pay Direct is headquartered at 2028 E Ben White Blvd, Ste 240-2006, Austin, TX 78741, and the company’s website does not list an acquiring bank at this time.

Easy Pay Direct Review Table of Contents

  • Costs & Contract: Easy Pay Direct offers variable contract terms that depend on each merchant’s size and business type.
  • Complaints & Service: Easy Pay Direct has received fewer than 10 public complaints.
  • BBB Rating: Easy Pay Direct has an “A+” rating with the Better Business Bureau and has received 0 complaints and 1 review in the past three years.
  • Sales & Marketing: Easy Pay Direct does not hire independent sales agents and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Easy Pay Direct

Easy Pay Direct Statement Analyzer

Find hidden fees, pricing errors, and overcharges in your Easy Pay Direct merchant account statement. Not with Easy Pay Direct? That's ok, we can find excessive fees in any statement. In fact, We've found $798,496 in hidden fees in 2019 already! Submit a recent statement to try it out for free!

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Products & Services Offered

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce
  • High risk
  • Offshore

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Easy Pay Direct Rates, Fees, and Costs

Key Points

Swiped Rate 1.59% + $0.17
Keyed-in Rate 2.39% + $0.29
CBD Account Rate (US) 4.99% + $0.29
CBD Account Rate (Canada) 3.95% + $0.29
ACH Rate 1.6% + $0.29
Setup Fee $99
Monthly Fee $24.95
Monthly Fee (CBD Accounts) $29.99
Early Termination Fee $0 (domestic accounts)

Variable Contract Terms

A company representative has stated that Easy Pay Direct provides services through Electronic Payments Inc., PowerPay, and various offshore providers. The terms of its agreements (including PCI Compliance fees, monthly fees, and rate structures) will therefore vary greatly from merchant to merchant. Although the company usually offers a standard service length of three years, the same representative stated that Easy Pay Direct almost always charges no early termination fee, which minimizes the impact of a long-term agreement. The only case in which the company might charge an early termination fee is when it places a merchant with an offshore provider.

Tiered Pricing

At the time this update, the Easy Pay Direct website lists a setup fee of $99, a monthly fee of $24.95, a swiped rate of 1.59% plus $0.17, a keyed-in rate of 2.39% plus $0.29, and an ACH rate of 1.6% plus $0.29 per transaction. Although we believe that interchange-plus pricing is more favorable to merchants than tiered pricing, there are no Easy Pay Direct complaints in which customers state that they feel deceived by its tiered pricing plan. In light of this information, we are awarding the company an “A” in this category for the time being, but Easy Pay Direct is not considered to be a provider of the cheapest merchant accounts.

CBD Merchant Account Pricing

Easy Pay Direct also serves CBD, hemp, and other cannabis merchants with credit card processing services. However, rates for these accounts are different than those set for other merchant accounts. CBD merchants in the US are charged a monthly fee of $29.99 and a flat rate of 4.99% plus $0.29 per transaction. Canadian merchants are also charged a monthly fee of $29.99 but a lower rate of 3.95% plus $0.29 per transaction. Easy Pay Direct offers lower pricing to merchants based on transaction volume. The company also provides gateway services for these accounts.

 

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Response from Easy Pay Direct

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Easy Pay Direct Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Clean Complaint Record

We are currently unable to locate any Easy Pay Direct negative reviews that accuse the company of being a ripoff or a scam. Although it does resell the services of several payment processors, Easy Pay Direct models itself as more of an online gateway provider than an ISO. As a result, the company likely will not receive many of the complaints that arise from the services offered by its processors and cannot qualify as a top-rated processor for customer service.

Easy Pay Direct Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Easy Pay Direct. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Easy Pay Direct Support Options

Easy Pay Direct offers in-house support for all accounts, and the company’s monthly statements also provide contact information for the merchant’s actual payment processor. This seems to be a functional support system, as merchants are not posting Easy Pay Direct complaints in public forums. In the absence of any complaints, we are awarding the company an “A” rating in this category.

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Response from Easy Pay Direct

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Easy Pay Direct BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

0 Complaints

Easy Pay Direct currently has an “A+” rating with the Better Business Bureau but is no longer an accredited business as it had been since January of 2015 at the time of our last review. Easy Pay Direct has not accumulated any complaints on its BBB profile. In general, merchants should be aware that there is reason to be skeptical of the BBB’s reviews.

What Merchants Say

Easy Pay Direct has received 1 review through the BBB which was positive, giving the company a rating of 5 out of 5. The merchant describes a positive experience with the company after several negative experiences finding services as a high risk merchant:

My name is Dimeji I******* and I am the *** of *** ****** ***. Because I operate in an industry considered to be high risk by merchant account providers, I had great challenges finding a reputable provider that would seek to understand my business and then provide a solution to our ecommerce payment needs. Easy Pay Direct (EPD) was one of a few providers I applied to, but I was particularly impressed by their customer service among others. They took their time to fully understand my business needs and even when I narrated my ordeal about my challenges finding the right solution to meet our payment requirements, they first gave me assurance that they would deliver and then worked tirelessly to bring about their promise. Darrell P****** attended to my many emails very promptly and handled our application so passionately that I always felt as though I was working together with a department in my company towards achieving a common goal. If any business out there is looking for a reputable merchant account provider for your credit card payment needs, I strongly recommend Easy Pay Direct, they have access to major processors in the US and they surely would find the right solution for your business. — Dimeji I******* – *** *** ****** ***

Finding a merchant account provider is difficult enough for high risk companies. Merchants seeking services despite the risk associated with their business should review their best available options.

An “A” Performance Overall

In light of the company’s clean complaint record and time in business, we agree with the BBB’s rating at this time.

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Response from Easy Pay Direct

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Mixed Approach

Easy Pay Direct primarily utilizes a combination of an affiliate program, strategic partnerships, and in-house sales agents to market its services. The company does not employ independent sales staff, and there are no negative Easy Pay Direct reviews that mention the company’s sales team.

Services for CBD and Hemp Merchants

According to the company’s website, Easy Pay Direct also specializes in proving merchant accounts to CBD and hemp companies doing business in the US and Canada. The company prides itself on serving these types of merchants since 2010. Businesses in the US are required to fulfill a monthly minimum of $100,000 in transactions, though no minimum is set for Canadian companies. The company advertises approvals for these types of accounts within 48 hours with processing of deposits withing 24-48 hours.

No Deceptive Advertising

At the time this review, the Easy Pay Direct website lists some rate quotes and a satisfaction guarantee that suggest both transparency and flexibility. However, If you suspect that Easy Pay Direct is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden fees. For now, we have awarded the company an “A” in this category.

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Response from Easy Pay Direct

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Easy Pay Direct Marketing Example

Easy Pay Direct Logo

Our Opinion of Easy Pay Direct

A Solid Choice for Most Businesses

Easy Pay Direct rates as a reliable merchant services provider according to our criteria. The company resells the services of multiple processors, so its contract terms are likely to vary significantly from merchant to merchant. Easy Pay Direct is showing zero complaints across all consumer protection websites, a sterling record that has been in place since we first reviewed the company. Merchants are still advised to compare Easy Pay Direct’s terms to those of top-rated providers.

We rely on your feedback about Easy Pay Direct to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

My Qualifications

I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so decided to build this website to help you research which providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. Simply scroll to the top of the page to find the search bar. You can also message me if you need any guidance.

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2 Reviews Leave Your Review for Easy Pay Direct Below

  1. jonathon says:

    Where do I begin. They set me up and charges me fees to process, I never had a single charge back in the whole 3 months I processed, then I received a letter stating i only had 30 more days to process. They wasted my time and took fees galore then after my processor was closed they still still took gateway fees. So I asked for a refund and was told management declined to refund a whole 10.00 !!!! Its not about the money its about the time you have wasted of mine so in return I will waste some more time and in return your gonna lose potential customers. Charging a one time for 3 months of service is also a scam!!!


    This post will help: Best High Risk Merchant Account Providers

    -Phillip

  2. BackWoodz says:

    They do NOT process CBD accounts at all.

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