PayPros Overall Rating
PayPros (paypros.com) is a merchant services provider that specializes in payment software integration for merchants. The company also operates under the name Payment Processing, Inc. PayPros does not appear to advertise its merchant accounts to the same degree that it promotes its software solutions, but it does offer credit card processing in addition to payment technology. Launched in 1995, PayPros claims to provide services and technology to more than 55,000 merchants. The company offers mobile solutions, security solutions, app customization, and recurring payments, as well as various industry-specific services. Payment Processing, Inc. is a registered ISO/MSP of Wells Fargo Bank, N.A. in Walnut Creek, California; HSBC Bank USA, National Association in Buffalo, New York; and National Bank of Canada in Montreal, Quebec. The company is located at 8200 Central Ave, Newark, California 94560-3448.
PayPros Sales & Marketing Tactics | B+
PayPros appears to hire independently contracted sales agents to market its services. Generally speaking, this practice usually generates merchant complaints as a result of poor agent training and supervision. In this case, we have found a handful of negative PayPros reviews that accuse the company’s sales team of rate misrepresentation and nondisclosure of fees. To its credit, PayPros also does not appear to engage in any deceptive advertising in its official materials.
PayPros Costs & Contract Terms | C+
The PayPros Program Guide (available here) outlines a three-year agreement through First Data with a $300 early termination fee and a variable monthly minimum fee. Some complaints filed against the company describe higher-than-expected costs, so merchants should be sure to research any and all potential charges they may encounter. We have also found two complaints that mention frozen accounts or holds placed on payments. This indicates that the company’s cash reserve and fraud prevention policies could possibly benefit from additional explanation upon account setup. Without knowing the specifics of these policies, though, we are inclined to regard these complaints as outliers. If you have any knowledge of the standard PayPros contract, please leave that information in the comment section of this review.
PayPros Complaints & Service | A-
We are currently able to locate only a handful of PayPros complaints outside of the BBB, none of which accuse the company of being a ripoff or a scam. These complainants all cite frozen funds and rude or unhelpful customer service as their main issues. Overall, there does not appear to be a concrete trend of deceptive practices or poor customer service by the company, and these complaints may simply be the results of run-ins with bad sales agents or confusion about fraud prevention policies. For a company that has existed since 1994, this is a very low complaint volume. The PayPros website lists dedicated support numbers and provides a contact form.
PayPros BBB Report | A- (CPO Adjusted)
PayPros has been an accredited business with the Better Business Bureau (BBB) since 1996. As of this review, the company has an “A” rating with the BBB and has had 13 complaints filed against it in the last 36 months. Of the total complaints, five were filed in regards to billing or collections issues, seven stemmed from problems with PayPros’ products or services, and one was an advertising or sales issue. Eleven of these complaints were successfully resolved, while two customers reported being dissatisfied with the company’s response. In light of this information, we have slightly adjusted the BBB’s rating to an “A-.”
PayPros rates as a reliable merchant account provider according to our criteria. The company is showing very few complaints for its size and time in business, but its contract terms appear to be fairly average for the industry. Even when dealing with a highly rated merchant services provider, merchants are encouraged to strongly negotiate all contract terms.
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