X-Charge Overall Rating
X-Charge (x-charge.com), also known as Accelerated Payment Technologies (acceleratedpay.com) or, formerly, CAM Commerce, is a merchant account provider headquartered in Pleasant Grove, Utah. “X-Charge” appears to be the name of both a product and a DBA of Accelerated Payment Technologies, which was acquired by Global Payments in August 2012. This review will evaluate the available information about both company names and treat them as one entity. The company offers secure payment solutions for U.S. and Canadian merchants, providing debit and credit card processing, check services, e-commerce solutions, point-of-sale software, mobile solutions and more. X-Charge also offers assistance for developers in setting up and integrating software, virtual terminals, and e-commerce solutions.
X-Charge is a registered ISO/MSP of HSBC Bank, National Association in Buffalo, New York, a registered ISO and MSP of Wells Fargo Bank, N.A., Walnut Creek, CA, and a registered ISO for Synovus Bank in Columbus, Georgia. The company is headquartered at 2436 W 700 S, Pleasant Grove, UT 84062-3740.
X-Charge Sales & Marketing Tactics | A
X-Charge appears to rely on paid-by-commission independent agents to market its services. This practice is common within the merchant services industry and is often a major cause for complaints among small business owners. In this case, we are unable to locate any negative X-Charge reviews that accuse the company’s sales reps of unethical conduct. We have, however, found documents online that indicate that at least two lawsuits have been filed against the company by former sales agents, and these documents seem to suggest that these former employees feel they were denied appropriate compensation for their services. Without knowing the specifics of these cases, we will not factor them into the company’s score, but it is worth noting that it appears that some former X-Charge employees are unable to resolve their own complaints with their employer outside of the legal arena. X-Charge does not appear to engage in deceptive advertising strategies in its official materials.
X-Charge Costs & Contract Terms | D
The standard X-Charge contract (available here) is a three-year agreement with automatic renewal for one year through Global Payments. The contract includes a Liquidated Damages early termination fee, and we have found some merchant complaints that mention an annual PCI Compliance fee of $99. Although this particular copy of the company’s contract does not include the full fee schedule, it is also possible that merchants are subject to application fees, minimum monthly fees, chargeback fees, and service fees.
The contract’s Liquidated Damages early termination fee is figured in an uncommon way. It charges the merchant “the lesser of (a) the maximum amount permitted by state law, and (b) all monthly fees assessed to Merchant under this Card Services Agreement and due to Global Direct for the remainder of the then existing term of the Card Services Agreement, including all minimum monthly fee commitments.” In other words, merchants who cancel service will be on the hook for either the maximum allowable fine under state law or the remaining cost of their contract, depending on which amount is smaller. Regardless of how expensive this may be in practice, it is clear that it bears little relation to the actual loss suffered by the company upon the merchant’s cancellation. At this time, we are only able to locate a couple of merchant complaints about the company’s terms, but it seems they can get very costly very quickly for a merchant.
X-Charge Complaints & Service | A-
We are currently able to locate three X-Charge complaints, none of which describe the company as a scam or a ripoff. Common themes among complainants include equipment issues, poor customer service, and undisclosed fees. This is a low complaint rate for a company of this size, but it is possible that the company’s reviews are scattered across its three business names and its provider, Global Payments. At this time, we are able to locate complaints that mention X-Charge, Accelerated Payment Technologies, and CAM Commerce. The company appears to offer dedicated support phone lines on its website, but it is unclear whether these are serviced by Global Payments or by X-Charge.
X-Charge BBB Report | A-
As of this review, X-Charge is not listed with the Better Business Bureau (BBB), though its alternate name, Accelerated Payment Technologies, is. Accelerated Payment Technologies currently has an “A-“ rating with the BBB and has had five complaints filed against it in the last 36 months. Three of these complaints stemmed from billing or collections issues, one from an advertising or sales issue, and one from problems with products or services. Of the total complaints, four were successfully resolved. The remaining complaint was not solved to the customer’s satisfaction. In light of this information, we agree with the BBB’s rating of “A-.”
X-Charge rates as an average merchant services provider according to our rating system. The company is showing few complaints online, but its overall rating suffers from the poor contract terms it offers through Global Payments. Merchants should be aware that X-Charge, XCharge, Accelerated Payment Technologies, and CAM Commerce are all current or former names for this business.
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