Electronic Payment Systems Overview
Electronic Payment Systems Location and Ownership
Founded in 1994 by John Dorsey, Electronic Payment Systems (eps-na.com) is a midsize merchant account provider based in Englewood, Colorado. In addition to offering credit card processing services, Electronic Payment Systems (EPS) also provides a variety of other business financial services including a self-branded ACH payment plan service called EZ Payment Plan (formerly EPS90). This service allows merchants to offer a 90-day payment plan to customers and appears to be mentioned in many merchant complaints against the company. John Dorsey is the CEO of Electronic Payment Systems, which is a registered ISO/MSP of Esquire Bank.
Electronic Payment Systems Review Table of Contents
- Costs & Contract: Electronic Payment Systems offers a multi-year contract with an early termination fee of $295 or more.
- Complaints & Service: Electronic Payment Systems has received more than 100 public complaints.
- BBB Rating: Electronic Payment Systems has an “A-” rating and has received 26 complaints and 11 reviews in the last three years. The company has been accredited by the Better Business Bureau since 2012.
- Sales & Marketing: Electronic Payment Systems appears to hire independent sales agents and has received a moderate-to-high number of complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Electronic Payment Systems
Electronic Payment Systems Statement Analyzer
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Types of Businesses Served
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Electronic Payment Systems Rates, Fees, and Costs
|Swiped Rate||1.00% To 4.99%|
|Keyed-in Rate||1.00% To 4.99%|
|Annual Fee||$85 (Per Terminal)|
|Early Termination Fee||$295+|
|PCI Compliance Fee||$99.50 Per Year|
|Equipment Lease Terms||48 Months (locked)|
In our opinion, EPS’s merchant account agreement would be fairly attractive if it removed its Liquidated Damages-style cancellation fee. A one-year service term is less than the average length for the merchant services industry, and EPS’s agents should not feel compelled to hide this fact (see the Sales and Marketing section for more on this). Aside from the normal monthly fees and processing fees that will vary by merchant, EPS also has an $85 annual fee for each terminal the merchant uses. It is unclear if this fee covers the company’s PCI Compliance fee, or if the merchant may be subject to both. Additionally, EPS will not prorate it for partial years of service.
Other EPS Contract Terms
Another version of the company’s terms and conditions (available below) outlines a two-year agreement with an annual PCI Compliance fee of $99.50 and an early termination fee of $295 plus Liquidated Damages, so it appears that merchants can encounter various contract terms and fee structures through EPS. None of the company’s contracts we have found would compare favorably to those offered by the industry’s cheapest merchant accounts.
Long-Term Equipment Leases
EPS also appears to lease credit card processing equipment through Northern Leasing Systems and First Data Global Leasing. Merchants have reported extremely high monthly fees for the equipment and that the leases are non-cancellable for 48-month terms. Business owners are advised to fully understand the terms of any proposed equipment leases before signing any documents and to purchase equipment outright rather than lease if they have the funds to do so. See the EPS Terms & Conditions.Are you happy with your Electronic Payment Systems fees? Tell us about them before your go!
Electronic Payment Systems Complaints & Customer Reviews
|Total Online Complaints||100+|
|Live Customer Support||Yes|
|Most Common Complaint||Hidden Fees|
High Complaint Total
Electronic Payment Systems has a relatively high number of complaints filed online for a processor of its size, some of which can be found in our comment section below. Many of the complaints are in regards to the EZ Payment Plan (formerly EPS90) payment service the company offers, but a large portion also point to credit card processing issues.
Electronic Payment Systems Complaint Contents
Just like this reviewer experienced, numerous merchants report being told that the merchant account agreement is month-to-month only to find out that it is not when they try to cancel. Not only is the merchant account agreement a one-year (or more) auto-renewing term, but it appears that a few merchants were led to believe that their equipment leases would not let them cancel service with EPS. One merchant even reported that he opted in for a “purchase protection plan” that also had a one-year agreement and monthly fee. Aside from this, one of the most common complaints was the nondisclosure of EPS’s $85 annual fee during the account signup process. Several of the reports also complained of poor customer service.
Electronic Payment Systems Response To Criticism
There are several rebuttals by EPS representatives to many of the complaints filed online, and nearly all of them are very unprofessional. Instead of attempting to resolve the complaints, the representatives issued backhanded apologies, attacked the merchants’ intelligence, and blamed them for not reading the fine print of the contract. This pattern has precluded EPS from ranking among the top payment processors for great customer service.
Complaints From Electronic Payment Systems’ Agents
Lastly, there are also a few complaints from former agents mostly indicating that they were misled at some point during their employment with the company. This further confirms the issues that the company appears to be having with its sales tactics.
Electronic Payment Systems Lawsuits
In July 2017, the FTC filed a complaint against Electronic Payment Systems and several of its sub-ISOs alleging that the company’s employees knowingly laundered payments for a fraud scheme called “Money Now Funding.” The FTC stated that EPS and its sub-ISOs opened nearly two dozen merchant accounts under a number of fake business names to spread chargebacks across multiple accounts and avoid triggering Visa and MasterCard’s fraud monitoring systems. In March 2018, the FTC separated EPS from the other defendants, who settled for $1.3 million a few days later. The outcome of the complaint against EPS is still pending.
Electronic Payment Systems BBB Rating Summary
Key Points - BBB
|Product & Service Complaints||14|
|Billing & Collection Complaints||11|
|Advertising & Sales Complaints||1|
|Guarantee & Warranty Complaints||0|
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Over 25 Complaints
As of this update, Electronic Payment Systems is showing accreditation with the Better Business Bureau since October of 2012. The BBB is reporting an “A-” rating due to 26 complaints filed in the last 36 months. The complaints are broken down into 14 regarding problems with service, 11 regarding billing and collection disputes, and 1 with advertising and sales issues. 3 complaints have been resolved to the satisfaction of the merchant, while 23 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant.
What Merchants Say
Electronic Payment Systems also has 11 informal reviews.7 of those reviews were positive and 4 were negative. It should be noted that reviews are unverified unlike complaints filed with the BBB. The most recent review describes difficulty cancelling service:
Stay away from this company!! We are currently trying to cancel the service and it is nothing short of a nightmare. Nicky the manager is rude and has zero customer service skills. She spoke to my office manager in a horrific manner. If you want to be treated like dirt and took advantage of this is the company for you.
Merchants in this position can benefit from taking the steps to cancel their account without paying a fee.
A “C” Performance
The BBB states that the primary factor lowering EPS’s score is the FTC’s complaint against the company. Based on Electronic Payment Systems’s complaint count and the content of the complaints, we are adjusting the company’s rating to a “C” for the purposes of this review.
Truth In Marketing & Advertising
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Inside/Outside Sales Team
We are currently unable to find any misleading or deceptive advertising in EPS’s official materials. However, the company does employ both inside sales agents and independent outside resellers, and evidence was found to suggest the use of misleading sales tactics by both parties. The most common tactic found was nondisclosure of important details of the merchant account agreement, which this reviewer experienced directly.
Our Experience With EPS
Posing as a potential merchant, I spoke with the “National Sales Manager” and was told that the contract was “month-to-month with no cancellation fee.” However, upon reading the merchant account agreement, it states in section 3.05 that it is actually a one-year term that automatically renews for another year unless the merchant cancels within 90 days prior to the expiration. Not only did the sales manager fail to disclose this fact, but he also lied about the actual term.
Actual EPS Contract Terms
EPS may argue that without a cancellation fee its contract is month-to-month, but the merchant account agreement states that it “shall remain in full force and effect relative to all debt purchased under this Agreement.” This vague clause means that the future monthly fees and an annual fee ($85) of the agreement are “debt” and that the merchant must pay them in full if service is cancelled prior to the one-year term. This could be done by one lump sum, or by finishing out the contract and paying the monthly fees over time. Several merchant complaints suggest that the latter is the most common scenario, but the contract allows EPS to automatically withdraw the whole amount. Although this is a clever tactic for avoiding having a defined cancellation fee, it still forces merchants to pay for cancelling the account prior to one year of service and is therefore an early termination penalty.
“D” Rated Sales Tactics
EPS deserves a “D” in this section in light of a large number of merchant complaints and our own experience. If you have experienced misrepresentation at the hands of an EPS sales agent, you can renegotiate your pricing with a third-party statement audit.
Electronic Payment Systems Marketing Example
About Phillip Parker
Thank you for reading my review. I hope that it has helped you with your research.
Why I'm Qualified to Write About Credit Card Processing
I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so built this website to help small business owners research which service providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. I can help you save money with your current merchant account or help you find a new one. Message me here to get started.
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