MobiusPay Credit Card Processing 2023: Reviews & Complaints
(310) 773-3410 Company Overview
Founded in 2010, MobiusPay is a merchant account provider that serves most standard and high-risk business types within the U.S. and internationally.
MobiusPay Payment Gateway
MobiusPay’s flagship product is the MobiusPay Gateway, a proprietary online payment gateway for e-commerce merchants. The MobiusPay Gateway is a Global solution that according to their website has “fulfilled over 1.2 Billion Transactions, $68+ Billion Processing volume, 1200+ Technology Partners, 67 currencies, 195+ Shopping Cart integrations, and processing all major credit cards.” The MobiusPay Gateway offers statistical data, hosts payment pages, customization to match brands, compatibility for cascade, 1-click payments, support tools, and more.
Location & Ownership
MobiusPay is headquartered at 360 Central Ave #800 St. Petersburg, Florida 33701. Mia Hyun is the founder of MobiusPay and it is a registered ISO/MSP of Merrick Bank, South Jordan, UT.
Table of Contents
- Costs & Contract: Offers variable contract terms depending on…
- Complaints & Service: Complaints number fewer than 10 on…
- BBB Rating: Currently maintains an A+ rating with…
- Sales & Marketing: Hires independent sales agents but has not…
MobiusPay Customer Reviews
Here's What Their Clients Say
Key Points |
|
|---|---|
| Total Online Complaints | <10 |
| Live Customer Support | Yes |
| Most Common Complaint | N/A |
| Recent Lawsuits | No |
No Public Complaints
We are currently unable to locate any negative MobiusPay reviews that accuse the company of being a ripoff or a scam. This seems to indicate that MobiusPay employs a proactive and available customer support team. If you have your own MobiusPay review to make, please do so in the comments below.
MobiusPay Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against MobiusPay. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
MobiusPay Customer Support Options
The MobiusPay website provides a dedicated customer support phone number and email address. We will award MobiusPay an “A” rating in this category because the company’s current customer support options are on par with top-rated customer service processors.
MobiusPay Customer Service Numbers
- (877) 244-0583 – Toll-Free Support
- (310) 773-3410 – Local Office
- (800) 552-8227 – 24/7 Terminal Support
- (310) 933-0295 -Fax
Other Support Options
- Customer service email address at [email protected]
MobiusPay Online Ratings
Here's How They Rate Online
Online Ratings Summary |
|
|---|---|
| BBB Reports | 0 |
No Complaints
As of this review, MobiusPay has an “A+” rating with the Better Business Bureau and is not accredited. The BBB is reporting 0 complaints against the company in the last 36 months. MobiusPay has also not received any informal reviews through its BBB profile, although it should be noted that these reviews are not subject to verification by the BBB.
An “A+” Performance
It is our belief that “A+” ratings should be reserved for companies with clean complaint records, and we therefore agree with the BBB’s rating. Business owners should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
MobiusPay Fees, Rates & Costs
A Closer Look at The Contract
Key Points |
|
|---|---|
| Cancellation Penalties | Variable |
| Monthly & Annual Fees | Variable |
| Processing Rates | 1.00% - 4.99%+ |
| Equipment Leasing | Variable |
MobiusPay Contract Terms
There is no publicly available information about the standard MobiusPay rates or contract at this time. It is likely that the company customizes its pricing and terms according to each business type, location, and processing history. The company’s wide range of preferred business types means that it could offer long-term equipment leases for certain merchants’ needs.
High-Risk, High Fees
MobiusPay’s focus on hard-to-place industries increases its exposure to chargebacks and regulatory hazards. To compensate for this elevated level of risk, the company and its banking partners may charge higher-than-average per-transaction fees and require the establishment of a cash reserve. This is a common practice within the payment processing industry, and businesses operating in high-risk spaces should be prepared to receive rate quotes in excess of 5%.
No Red Flags
The total absence of complaints about the company’s contract terms merits an “A” in this category, but it should be noted that we are assigning this grade without any verified knowledge of specific pricing. It is unlikely that MobiusPay’s high-risk contract terms are competitive with the cheapest merchant accounts.
We also encourage business owners to check out our list of the providers of the best merchant accounts.
MobiusPay Employee Reviews & Sales Tacitcs
Should You Work For Them?
Key Points |
|
|---|---|
| Uses Independent Resellers | Yes |
| Telemarketing | No |
| Misleading Marketing | No |
| Discloses All Important Terms | No |
Inside/Outside Sales Team
MobiusPay appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any MobiusPay reviews that report unethical behavior by the company’s sales staff.
This compares favorably to our list of best credit card processors.
No Misleading Quotes
MobiusPay does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that MobiusPay is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
Our MobiusPay Review Summary
Our Final Thoughts
According to all available information, MobiusPay rates as a dependable credit card processing provider. There is not a lot of specific information available about the company’s sales tactics or contract terms at this time, but its clean complaint record is a very positive sign. Even when dealing with companies that rate highly by our standards, we urge business owners to thoroughly examine the terms of any contract they are given and to compare its pricing to top-rated e-commerce merchant account providers.
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Ryan Janice
Wow, I must say, MobiusPay has been an absolute game-changer for my business! As an entrepreneur, I’m always on the lookout for reliable and efficient payment processing solutions, and boy, did I hit the jackpot with MobiusPay!
From the get-go, their team was incredibly helpful and attentive. They took the time to understand my business needs and provided tailored solutions that seamlessly integrated with my existing systems. Setting up the payment gateway was a breeze, and their user-friendly interface made the whole process a walk in the park.
But let’s talk about their security measures – top-notch! I no longer lie awake at night worrying about potential data breaches or fraudulent activities. MobiusPay’s robust security features have given me peace of mind and allowed me to focus on growing my business without any unnecessary stress.
What really impressed me was their lightning-fast transaction processing. Customers love smooth and hassle-free experiences, and that’s precisely what MobiusPay delivers. I’ve noticed a significant increase in completed transactions, and the positive feedback from my clients speaks volumes about the quality of service they’re receiving.
To top it all off, their customer support team is fantastic! Friendly, knowledgeable, and always available to assist whenever I have questions or need assistance. It’s clear that they genuinely care about their customers, and that level of dedication is hard to come by these days.
All in all, I can’t recommend MobiusPay enough. They’ve streamlined my payment processes, enhanced my business’s credibility, and allowed me to provide my customers with a top-notch experience. If you’re looking for a payment processing partner that goes above and beyond, look no further than MobiusPay. They’ve won me over as a customer for life!