MobiusPay Overview

Specializing In Global E-Commerce

Founded in 2010, MobiusPay is a merchant account provider that serves most standard- and high risk business types within the U.S. and internationally. The company’s flagship product is the MobiusPay Gateway, a proprietary online payment gateway for e-commerce merchants.

MobiusPay Location and Ownership

MobiusPay is headquartered at 475 Washington Blvd. Marina Del Rey, California, and is a registered ISO/MSP of Merrick Bank, South Jordan, UT. Mia Hyun is the founder of MobiusPay.

MobiusPay Review Table of Contents

  • Costs & Contract: MobiusPay offers variable contract terms depending on each merchant’s business type, size, and processing history.
  • Complaints & Service: MobiusPay has received fewer than 10 public complaints.
  • BBB Rating: MobiusPay currently does not have a profile with the Better Business Bureau.
  • Sales & Marketing: MobiusPay hires independent sales agents but has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With MobiusPay
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Products & Services Offered

Types of Businesses Served

  • Retail
  • E-commerce
  • Mobile
  • MOTO
  • High risk

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MobiusPay Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%+
Keyed-in Rate 1.00% - 4.99%+
Virtual Terminal Rate 1.00% - 4.99%+
Payment Gateway Fee Undisclosed
Early Termination Fee Undisclosed
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

MobiusPay Contract Terms

There is no publicly available information about the standard MobiusPay contract at this time. It is likely that the company customizes its pricing and terms according to each merchant’s business type, location, and processing history. The company’s wide range of preferred merchant types means that it could offer long-term equipment leases for certain merchants’ needs.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, MobiusPay also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. However, pricing on either of those services is not disclosed. Additional fees, including gateway fees, technical support fees, and batch fees  may apply to these e-commerce services.

High Risk, High Fees

MobiusPay’s focus on hard-to-place industries increases its exposure to chargebacks and regulatory hazards. To compensate for this elevated level of risk, the company and its banking partners may charge higher-than-average per-transaction fees and require the establishment of a cash reserve. This is a common practice within the payment processing industry, and merchants operating in high-risk spaces should be prepared to receive rate quotes in excess of 5%.

No Red Flags

The total absence of complaints about the company’s contract terms merits an “A” in this category, but it should be noted that we are assigning this grade without any verified knowledge of specific pricing. It is unlikely that MobiusPay’s high risk contract terms are competitive with the cheapest merchant accounts.

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Response from MobiusPay

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MobiusPay Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

No Public Complaints

We are currently unable to locate any MobiusPay complaints that accuse the company of being a ripoff or a scam. This seems to indicate that MobiusPay employs a proactive and available customer support team.

MobiusPay Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against MobiusPay. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

MobiusPay Customer Support Options

The MobiusPay website provides a dedicated customer support phone number and email address. We will award MobiusPay an “A” rating in this category, because the company’s current customer support options are on par with top-rated customer service processors.

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Response from MobiusPay

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MobiusPay BBB Rating Summary

No Profile Available

The Better Business Bureau does not maintain a profile for MobiusPay at this time. We therefore will not factor a BBB rating into this review.

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Response from MobiusPay

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside/Outside Sales Team

MobiusPay appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any MobiusPay complaints that report unethical behavior by the company’s sales staff.

No Misleading Quotes

MobiusPay does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that MobiusPay is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.

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Response from MobiusPay

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MobiusPay Marketing Example

MobiusPay Logo

Our Opinion of MobiusPay

A Reliable Option for Most Merchants

According to all available information, MobiusPay rates as a dependable merchant services provider. There is not a lot of specific information available about the company’s sales tactics or contract terms at this time, but its clean complaint record is a very positive sign. Even when dealing with companies that rate highly by our standards, we urge merchants to thoroughly examine the terms of any contract they are given and to compare its pricing to top-rated e-commerce merchant account providers.

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Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

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