MobiusPay Reviews & Complaints
Company Overview
Founded in 2010, MobiusPay is a merchant account provider that serves most standard and high-risk business types within the U.S. and internationally.
MobiusPay Payment Gateway
MobiusPay's flagship product is the MobiusPay Gateway, a proprietary online payment gateway for e-commerce merchants. The MobiusPay Gateway is a Global solution that according to their website has “fulfilled over 1.2 Billion Transactions, $68+ Billion Processing volume, 1200+ Technology Partners, 67 currencies, 195+ Shopping Cart integrations, and processing all major credit cards.” The MobiusPay Gateway offers statistical data, hosts payment pages, customization to match brands, compatibility for cascade, 1-click payments, support tools, and more.
Location & Ownership
MobiusPay is headquartered at 360 Central Ave #800 St. Petersburg, Florida 33701. Mia Hyun is the founder of MobiusPay and it is a registered ISO/MSP of Merrick Bank, South Jordan, UT.
MobiusPay Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
---|---|
Live Customer Support | Yes |
Most Common Complaint | N/A |
Recent Lawsuits | No |
No Public Complaints
At present, we cannot locate any negative MobiusPay reviews accusing the company of fraudulent activities or being a scam. This suggests that MobiusPay maintains an active and responsive customer support team. If you have your own experience with MobiusPay to share, we encourage you to do so in the comments below.
MobiusPay Lawsuits and Fines
There are no reported class-action lawsuits or FTC complaints against MobiusPay. Dissatisfied clients seeking resolution without legal action are encouraged to report concerns to relevant supervisory organizations.
MobiusPay Customer Support Options
The MobiusPay website provides a dedicated customer support phone number and email address. We commend MobiusPay for its customer support efforts and award the company an “A” rating in this category. Its current customer support options align with those offered by top-rated customer service processors.
MobiusPay Customer Service Numbers
- (877) 244-0583 – Toll-Free Support
- (310) 773-3410 – Local Office
- (800) 552-8227 – 24/7 Terminal Support
- (310) 933-0295 – Fax
Other Support Options
- Customer service via email at [email protected]
MobiusPay Online Ratings
Here's How They Rate Online
BBB Reports | 0 |
---|
No Complaints
As of this review, MobiusPay has an “A+” rating with the Better Business Bureau and is not accredited. The BBB is reporting 0 complaints against the company in the last 36 months. MobiusPay has also not received any informal reviews through its BBB profile, although it should be noted that these reviews are not subject to verification by the BBB.
An “A+” Performance
It is our belief that “A+” ratings should be reserved for companies with clean complaint records, and we therefore agree with the BBB’s rating. Business owners should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
MobiusPay Fees, Rates & Costs
A Closer Look at The Contract
Cancellation Penalties | Variable |
---|---|
Monthly & Annual Fees | Variable |
Processing Rates | 1.00% - 4.99%+ |
Equipment Leasing | Variable |
MobiusPay Contract Terms
Details about MobiusPay’s standard contract rates and terms are not publicly disclosed at this time. However, it’s suggested that the company customizes its offerings based on various factors such as business type, location, and processing history. Given its broad client base, MobiusPay might include long-term equipment lease options for specific merchant requirements.
High-Risk, High Fees
Catering to hard-to-place industries, MobiusPay faces increased risks related to chargebacks and regulatory complications. To offset these risks, the company, along with its banking partners, is likely to impose higher-than-average transaction fees and potentially require the establishment of a cash reserve. Such measures are typical in the payment processing industry for high-risk businesses, who should anticipate rate quotes potentially surpassing 5%.
No Red Flags
The absence of public complaints regarding MobiusPay’s contract terms indicates a level of customer satisfaction, earning the company an “A” rating in this area. However, this rating is based on limited public information about their specific pricing structure. It’s conceivable that MobiusPay’s contract terms for high-risk businesses may not be as competitive compared to the most affordable merchant accounts.
Business owners are advised to explore other options by reviewing our list of the best merchant accounts.
MobiusPay Employee Reviews & Sales Tacitcs
Should You Work For Them?
Uses Independent Resellers | Yes |
---|---|
Telemarketing | No |
Misleading Marketing | No |
Discloses All Important Terms | No |
Inside/Outside Sales Team
MobiusPay appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any MobiusPay reviews that report unethical behavior by the company’s sales staff.
This compares favorably to our list of best credit card processors.
No Misleading Quotes
MobiusPay does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that MobiusPay is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
Our MobiusPay Review Summary
Our Final Thoughts
According to all available information, MobiusPay rates as a dependable credit card processing provider. There is not a lot of specific information available about the company’s sales tactics or contract terms at this time, but its clean complaint record is a very positive sign. Even when dealing with companies that rate highly by our standards, we urge business owners to thoroughly examine the terms of any contract they are given and to compare its pricing to top-rated e-commerce merchant account providers.
If you found this article helpful, please share it!
Ryan Janice
Wow, I must say, MobiusPay has been an absolute game-changer for my business! As an entrepreneur, I’m always on the lookout for reliable and efficient payment processing solutions, and boy, did I hit the jackpot with MobiusPay!
From the get-go, their team was incredibly helpful and attentive. They took the time to understand my business needs and provided tailored solutions that seamlessly integrated with my existing systems. Setting up the payment gateway was a breeze, and their user-friendly interface made the whole process a walk in the park.
But let’s talk about their security measures – top-notch! I no longer lie awake at night worrying about potential data breaches or fraudulent activities. MobiusPay’s robust security features have given me peace of mind and allowed me to focus on growing my business without any unnecessary stress.
What really impressed me was their lightning-fast transaction processing. Customers love smooth and hassle-free experiences, and that’s precisely what MobiusPay delivers. I’ve noticed a significant increase in completed transactions, and the positive feedback from my clients speaks volumes about the quality of service they’re receiving.
To top it all off, their customer support team is fantastic! Friendly, knowledgeable, and always available to assist whenever I have questions or need assistance. It’s clear that they genuinely care about their customers, and that level of dedication is hard to come by these days.
All in all, I can’t recommend MobiusPay enough. They’ve streamlined my payment processes, enhanced my business’s credibility, and allowed me to provide my customers with a top-notch experience. If you’re looking for a payment processing partner that goes above and beyond, look no further than MobiusPay. They’ve won me over as a customer for life!