MobiusPay Credit Card Processing 2023: Reviews & Complaints
Founded in 2010, MobiusPay is a merchant account provider that serves most standard and high-risk business types within the U.S. and internationally.
MobiusPay Payment Gateway
MobiusPay’s flagship product is the MobiusPay Gateway, a proprietary online payment gateway for e-commerce merchants. The MobiusPay Gateway is a Global solution that according to their website has “fulfilled over 1.2 Billion Transactions, $68+ Billion Processing volume, 1200+ Technology Partners, 67 currencies, 195+ Shopping Cart integrations, and processing all major credit cards.” The MobiusPay Gateway offers statistical data, hosts payment pages, customization to match brands, compatibility for cascade, 1-click payments, support tools, and more.
Location & Ownership
Table of Contents
MobiusPay Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
No Public Complaints
We are currently unable to locate any negative MobiusPay reviews that accuse the company of being a ripoff or a scam. This seems to indicate that MobiusPay employs a proactive and available customer support team. If you have your own MobiusPay review to make, please do so in the comments below.
MobiusPay Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against MobiusPay. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
MobiusPay Customer Support Options
The MobiusPay website provides a dedicated customer support phone number and email address. We will award MobiusPay an “A” rating in this category because the company’s current customer support options are on par with top-rated customer service processors.
MobiusPay Customer Service Numbers
- (877) 244-0583 – Toll-Free Support
- (310) 773-3410 – Local Office
- (800) 552-8227 – 24/7 Terminal Support
- (310) 933-0295 -Fax
Other Support Options
- Customer service email address at [email protected]
MobiusPay Online Ratings
Here's How They Rate Online
Online Ratings Summary
As of this review, MobiusPay has an “A+” rating with the Better Business Bureau and is not accredited. The BBB is reporting 0 complaints against the company in the last 36 months. MobiusPay has also not received any informal reviews through its BBB profile, although it should be noted that these reviews are not subject to verification by the BBB.
An “A+” Performance
It is our belief that “A+” ratings should be reserved for companies with clean complaint records, and we therefore agree with the BBB’s rating. Business owners should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
MobiusPay Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Variable|
|Processing Rates||1.00% - 4.99%+|
MobiusPay Contract Terms
There is no publicly available information about the standard MobiusPay rates or contract at this time. It is likely that the company customizes its pricing and terms according to each business type, location, and processing history. The company’s wide range of preferred business types means that it could offer long-term equipment leases for certain merchants’ needs.
High-Risk, High Fees
MobiusPay’s focus on hard-to-place industries increases its exposure to chargebacks and regulatory hazards. To compensate for this elevated level of risk, the company and its banking partners may charge higher-than-average per-transaction fees and require the establishment of a cash reserve. This is a common practice within the payment processing industry, and businesses operating in high-risk spaces should be prepared to receive rate quotes in excess of 5%.
No Red Flags
The total absence of complaints about the company’s contract terms merits an “A” in this category, but it should be noted that we are assigning this grade without any verified knowledge of specific pricing. It is unlikely that MobiusPay’s high-risk contract terms are competitive with the cheapest merchant accounts.
We also encourage business owners to check out our list of the providers of the best merchant accounts.
MobiusPay Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
Inside/Outside Sales Team
MobiusPay appears to rely on a combination of independent resellers and in-house staff to market its services. There is no evidence at this time indicating that the company employs a large team of independent sales agents, and we are unable to locate any MobiusPay reviews that report unethical behavior by the company’s sales staff.
This compares favorably to our list of best credit card processors.
No Misleading Quotes
MobiusPay does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that MobiusPay is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
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