Secure Trading Review: Fees, Complaints, Comparisons & Lawsuits

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How did they treat you?

Note to readers: Secure Trading is now known as Trust Payments. Please read our Trust Payments review for more up to date information on Secure Trading.

International E-Commerce Payment Processing

Secure Trading is a large, London-based merchant account provider that serves most standard risk e-commerce business types in the U.S. and UK. The company was founded in 1997 and is a subsidiary of the UC Group. The company operates its merchant services under the name Trust Payments. Secure Trading is partnered with multiple acquiring banks and does not list a preferred backend credit card processor on its website. However, information available online suggests that the company is partnered with Barclaycard, Elavon, and First Data (now Fiserv).

Point of Sale

Secure Trading offers a complete suite of POS solutions for merchants. This includes contactless payment, chip and pin entry, magstripe, countertop POS systems, and mobile payment support. Their 24/7 support for their point-of-sale solutions is a prime selling factor for the company, as is their ability to take payments in a variety of currencies and their omnichannel solutions.

Secure Trading Location and Ownership

On May 8, 2019, the company announced an ownership change. CORDET Capital Partners LLP, an independent investment fund management firm acquired Secure Trading which has made it a division of TRUST Payments Limited. Daniel Holden is the CEO of Secure Trading, which is headquartered at No.1 Royal Exchange, London, EC3V 3DG. Daniel Holden is the CEO of Trust Payments.

Secure Trading Review Table of Contents

  • Costs & Contract: Secure Trading offers a one-year contract with a limited liquidated damages-style early termination fee.
  • Complaints & Service: Secure Trading has received fewer than 10 public complaints.
  • BBB Rating: Secure Trading does not have a rating with the Better Business Bureau at this time.
  • Sales & Marketing: Secure Trading does not appear to hire independent sales agents and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Secure Trading

Secure Trading Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Clean Complaint Record

We are able to locate just 5 negative reviews about Secure Trading at this time. 3 of these 5 complaints go as far as to accuse the company of being a scam or fraud. Other than this handful of comments, there is a remarkable lack of both positive and negative feedback regarding the company. That dearth of merchant reviews makes it difficult to determine how satisfied the average Secure Trading merchant is. Given the total absence of negative reviews, we will award Secure Trading an “A” rating at this time.

Secure Trading Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Secure Trading. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Secure Trading Customer Support Options

The company offers 24/7 phone support in addition to an online help section and email support. These contact options are close to what we expect from top payment processors for customer service.

Secure Trading Online Ratings

Here's How They Rate Online

Online Ratings Summary
Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

The Better Business Bureau currently maintains a profile for Trust Payments’s Phoenix location, to which it currently does not assign a rating. The BBB has not received any complaints about Secure Trading in the past three years, nor has it received any informal reviews. This location is not the primary location for the company, so we will not factor the BBB’s profile into this review at this time.


Secure Trading Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Early Termination Fee None
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

Secure Trading Contract Terms

The standard Secure Trading merchant agreement is a one-year term with automatic renewal for successive one-year terms with no early termination fees. The contract may only be canceled with written notice 180 days before the end of a current term, and the merchant will be responsible for paying monthly and transaction fees for the remainder of the contract term. This is very similar to a Liquidated Damages early termination fee, but the fact that each term is only one year will limit the ultimate cost of cancellation for merchants.

No Pricing Complaints

Secure Trading does not list its specific rates or fees in this agreement, so merchants should be sure to consult Schedule 1 for additional monthly and per-transaction costs. Overall, there are no public complaints about excessive costs through Secure Trading, so we will assume that most users are comfortable or satisfied with their pricing at this time. Be sure to read “Fee Sweep” to understand merchant account fees and how to negotiate them in your favor.

Secure Trading Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside and Outside Sales Staff

Secure Trading appears to primarily market its services via inside and outside sales reps, traditional advertising, and strategic partnerships. There is no evidence at this time that the company employs a large team of independently contracted sales agents, and we cannot find any Secure Trading complaints that specifically mention deceptive tactics by the company’s representatives.

No Deceptive Quotes

Secure Trading also does not list any misleading rate quotes or unrealistic guarantees on its website. In light of these factors, we have assigned the company an “A” in this category for the time being. However, if you suspect that Secure Trading is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.

Our Secure Trading Review Summary

Our Final Thoughts

A Good Credit Card Processor for Online Payments

Secure Trading rates as a reliable e-commerce merchant services provider according to all available information. The company has not received a great deal of public feedback regarding its pricing and customer support, but there are no serious transparency issues in its marketing materials or its contract terms. Our rating for Secure Trading will be subject to change as more information about the company becomes available.

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Testimonials & Complaints

How Did Secure Trading Treat You?

2 User Reviews

  • Zwelithini Michael Zwane

    I experienced a problem when I was promised to get profits of R33000 for R3000 investment. After I have invested..2days later 70000bitcoin was deposited on dashboard..and I was told to pay R9000 as my profits exceeded my package. I did that, then a day later I was told to deposited R44000 as my profits were reflecting 900.000bitcoins. That’s where I refused. I requested that the transaction or a deal has to be cancelled and my 9000 be paid back to .me, they refused..meaning I was robbed as I wasn’t told beforehand.

  • Chris

    Secure Trading worked great… until they increased their prices without telling customers!

    I contacted them and they said letters were sent out but I can guarantee I didn’t receive one, so I gave notice to them in writing.

    3 months on they claimed they hadn’t received my notice and offered to lower the price but it was too late, we’d found a fairer alternative.

    Now they are chasing for monthly subscriptions, and say they didn’t receive my letter.

    As a service they were great before they increased pricing, but their sales ledgers staff are dire.

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