Note to readers: Secure Trading is now known as Trust Payments. Please read our Trust Payments review for more up to date information on Secure Trading.
Secure Trading Overview
Secure Trading is a large, London-based merchant account provider that serves most standard risk e-commerce business types in the U.S. and UK. The company was founded in 1997 and is a subsidiary of the UC Group. The company operates its merchant services under the name Trust Payments. Secure Trading is partnered with multiple acquiring banks and does not list a preferred backend credit card processor on its website. However, information available online suggests that the company is partnered with Barclaycard, Elavon, and First Data (now Fiserv).
Point of Sale
Secure Trading offers a complete suite of POS solutions for merchants. This includes contactless payment, chip and pin entry, magstripe, countertop POS systems, and mobile payment support. Their 24/7 support for their point-of-sale solutions is a prime selling factor for the company, as is their ability to take payments in a variety of currencies and their omnichannel solutions.
Secure Trading Location and Ownership
On May 8, 2019, the company announced an ownership change. CORDET Capital Partners LLP, an independent investment fund management firm acquired Secure Trading which has made it a division of TRUST Payments Limited. Daniel Holden is the CEO of Secure Trading, which is headquartered at No.1 Royal Exchange, London, EC3V 3DG. Daniel Holden is the CEO of Trust Payments.
Customer Reviews & Sentiment
Clean Complaint Record
We are able to locate just 5 negative reviews about Secure Trading at this time. 3 of these 5 complaints go as far as to accuse the company of being a scam or fraud. Other than this handful of comments, there is a remarkable lack of both positive and negative feedback regarding the company. That dearth of merchant reviews makes it difficult to determine how satisfied the average Secure Trading merchant is. Given the total absence of negative reviews, we will award Secure Trading an “A” rating at this time.
Secure Trading Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Secure Trading. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Secure Trading Customer Support Options
The company offers 24/7 phone support in addition to an online help section and email support. These contact options are close to what we expect from top payment processors for customer service.
Client Satisfaction Ratings
| Product & Service Complaints | 0 |
|---|---|
| Billing & Collection Complaints | 0 |
| Advertising & Sales Complaints | 0 |
| Guarantee & Warranty Complaints | 0 |
| Delivery Complaints | 0 |
The Better Business Bureau currently maintains a profile for Trust Payments’s Phoenix location, to which it currently does not assign a rating. The BBBhas not received any complaints about Secure Trading in the past three years, nor has it received any informal reviews. This location is not the primary location for the company, so we will not factor the BBB’s profile into this review at this time.
Card Processing Rates & Fees
Secure Trading Contract Terms
The standard Secure Trading merchant agreement is a one-year term with automatic renewal for successive one-year termswith no early termination fees. The contract may only be canceled with written notice 180 days before the end of a current term, and the merchant will be responsible for paying monthly and transaction fees for the remainder of the contract term. This is very similar to a Liquidated Damages early termination fee, but the fact that each term is only one year will limit the ultimate cost of cancellation for merchants.
No Pricing Complaints
Secure Trading does not list its specific rates or fees in this agreement, so merchants should be sure to consult Schedule 1 for additional monthly and per-transaction costs. Overall, there are no public complaints about excessive costs through Secure Trading, so we will assume that most users are comfortable or satisfied with their pricing at this time. Be sure to read “Fee Sweep” to understand merchant account fees and how to negotiate them in your favor.
Bottom Line
A Good Credit Card Processor for Online Payments
Secure Trading rates as a reliable e-commerce merchant services provider according to all available information. The company has not received a great deal of public feedback regarding its pricing and customer support, but there are no serious transparency issues in its marketing materials or its contract terms. Our rating for Secure Trading will be subject to change as more information about the company becomes available.
Secure Trading Rating
