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Secure Trading Review

Phillip Parker

I'm the creator of this website and a professional merchant account rate and fee negotiator. I help businesses drastically lower their processing costs with existing or new merchant account services. I've also appeared in popular publications such as INC Magazine, The Atlantic, The Los Angeles Times, Detroit Free Press, Computer World Magazine, and several others. Contact me if you need advice with your credit card processing.

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Secure Trading Overview

Secure Trading Logo
5/5

Industries Served

  • Retail
  • Mobile
  • E-commerce
  • MOTO
  • International
  • Entertainment

Products & Services Offered

5/5
Secure Trading Logo

Connect

Website
(844) 729-9484

Products & Services Offered

*Earning your trust is our highest priority. We live by the same values we expect to see from the companies we review: Honesty, transparency and respect. With this in mind we wish to inform you that we may in some cases, but not all, receive referral income if you choose a provider that we recommend. This income does not influence our strict editorial standards or our recommendations. Our mission is to provide you with the best information regardless of generating income.

International E-Commerce Payment Processing

Secure Trading is a large, London-based merchant account provider that serves most standard risk e-commerce business types in the U.S. and UK. The company was founded in 1997 and is a subsidiary of the UC Group. The company operates its merchant services under the name Trust Payment Secure Trading is partnered with multiple acquiring banks and does not list a preferred backend credit card processor on its website. However, information available online suggests that the company is partnered with Barclaycard, Elavon, and First Data.

Secure Trading Location and Ownership

On May 8, 2019, the company announced an ownership change. CORDET Capital Partners LLP, an independent investment fund management firm acquired Secure Trading which has made it a division of TRUST Payments Limited. Daniel Holden is the CEO of Secure Trading, which is headquartered at No.1 Royal Exchange, London, EC3V 3DG. Daniel Holden is the CEO of Trust Payments.

Secure Trading Review Table of Contents

  • Costs & Contract: Secure Trading offers a one-year contract with a limited liquidated damages-style early termination fee.
  • Complaints & Service: Secure Trading has received fewer than 10 public complaints.
  • BBB Rating: Secure Trading does not have a rating with the Better Business Bureau at this time.
  • Sales & Marketing: Secure Trading does not appear to hire independent sales agents and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Secure Trading

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Secure Trading Rates, Fees, and Costs

Secure Trading Rates, Fees, and Costs

Key Points

Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Early Termination Fee None
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

Secure Trading Contract Terms

The standard Secure Trading merchant agreement is a one-year term with automatic renewal for successive one-year terms with no early termination fees. The contract may only be canceled with 180 days’ written notice before the end of a current term, and the merchant will be responsible for paying monthly and transaction fees for the remainder of the contract term. This is very similar to a Liquidated Damages early termination fee, but the fact that each term is only one year will limit the ultimate cost of cancellation for merchants.

No Pricing Complaints

Secure Trading does not list its specific rates or fees in this agreement, so merchants should be sure to consult Schedule 1 for additional monthly and per-transaction costs. Overall, there are no public complaints about excessive costs through Secure Trading, so we will assume that most users are comfortable or satisfied with their pricing at this time. Be sure to read “Fee Sweep” to understand merchant account fees and how to negotiate them in your favor.

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Secure Trading BBB Rating Summary

Secure Trading BBB Rating Summary

Key Points

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

The Better Business Bureau currently maintains a profile for Secure Trading’s Phoenix location, to which it currently does not assign a rating. The BBB has not received any complaints about Secure Trading in the past three years, nor has it received any informal reviews. This location is not the primary location for the company, so we will not factor the BBB’s profile into this review at this time.

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Truth In Marketing & Advertising

Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside and Outside Sales Staff

Secure Trading appears to primarily market its services via inside and outside sales reps, traditional advertising, and strategic partnerships. There is no evidence at this time that the company employs a large team of independently contracted sales agents, and we cannot find any Secure Trading complaints that specifically mention deceptive tactics by the company’s representatives.

No Deceptive Quotes

Secure Trading also does not list any misleading rate quotes or unrealistic guarantees on its website. In light of these factors, we have assigned the company an “A” in this category for the time being. However, if you suspect that Secure Trading is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.

Sales & Marketing Example

Our Opinion Of Secure Trading

Secure Trading Logo

A Good Credit Card Processor for Online Payments

Secure Trading rates as a reliable e-commerce merchant services provider according to all available information. The company has not received a great deal of public feedback regarding its pricing and customer support, but there are no serious transparency issues in its marketing materials or its contract terms. Our rating for Secure Trading will be subject to change as more information about the company becomes available.

Phillip Parker - Creator of CardPaymentOptions.com
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Why I'm Qualified to Write About Credit Card Processing

I’m a small business owner who previously worked in the credit card processing industry. I started this blog in 2009 to help other business owners by exposing credit card processors that engage in unethical marketing, rate and fee trickery, and fine-print-contract schemes. Over the last decade, I’ve reviewed hundreds of merchant services providers which has helped to educate over 5 million businesses on the nuances of credit and debit card acceptance. I’ve appeared in the New York Times, Los Angeles Times, Inc. Magazine and a host of other publications to offer insight on the subject of card acceptance. 

I offer merchant account and credit card processing consultation for the following needs:

  • Selecting the right credit card processing services for your business.
  • Reducing credit card processing fees with your current merchant account provider.
  • Negotiating credit card processing fees when changing merchant accounts.
  • Strategies for reducing and recovering funding holds and chargebacks.

 

Schedule a call with me today!

 

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Leave Your Review For Secure Trading

One Response

  1. Secure Trading worked great… until they increased their prices without telling customers!

    I contacted them and they said letters were sent out but I can guarantee I didn’t receive one, so I gave notice to them in writing.

    3 months on they claimed they hadn’t received my notice and offered to lower the price but it was too late, we’d found a fairer alternative.

    Now they are chasing for monthly subscriptions, and say they didn’t receive my letter.

    As a service they were great before they increased pricing, but their sales ledgers staff are dire.

    Reply

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