Secure Trading Overview

International E-Commerce Payment Processing

Secure Trading is a large, London-based merchant account provider that serves most standard-risk e-commerce business types in the U.S. and UK. The company was founded in 1997 and is a subsidiary of the UC Group. Secure Trading is partnered with multiple acquiring banks and does not list a preferred backend credit card processor on its website.

Secure Trading Location and Ownership

On May 8, 2019, the company announced an ownership change. CORDET Capital Partners LLP, an independent investment fund management firm acquired Secure Trading which has made it a division of TRU//ST Payments Limited. Daniel Holden is the CEO of Secure Trading, which is headquartered at 19th Floor, 40 Bank Street, Canary Wharf, London, E14 5NR.

Secure Trading Review Table of Contents

  • Costs & Contract: Secure Trading offers a one-year contract with a limited liquidated damages-style early termination fee.
  • Complaints & Service: Secure Trading has received fewer than 10 public complaints.
  • BBB Rating: Secure Trading does not have a rating with the Better Business Bureau at this time.
  • Sales & Marketing: Secure Trading does not appear to hire independent sales agents and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Secure Trading
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Products & Services Offered

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce
  • MOTO
  • International
  • Entertainment

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Secure Trading Rates, Fees, and Costs

Key Points

Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
Early Termination Fee None
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

Secure Trading Contract Terms

The standard Secure Trading merchant agreement is a one-year term with automatic renewal for successive one-year terms with no early termination fees. The contract may only be canceled with 180 days’ written notice before the end of a current term, and the merchant will be responsible for paying monthly and transaction fees for the remainder of the contract term. This is very similar to a Liquidated Damages early termination fee, but the fact that each term is only one year will limit the ultimate cost of cancellation for merchants.

No Pricing Complaints

Secure Trading does not list its specific rates or fees in this agreement, so merchants should be sure to consult Schedule 1 for additional monthly and per-transaction costs. Overall, there are no public complaints about excessive costs through Secure Trading, so we will assume that most users are comfortable or satisfied with their pricing at this time. Be sure to read “Fee Sweep” to understand merchant account fees and how to negotiate them in your favor.

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Response from Secure Trading

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Secure Trading Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Clean Complaint Record

We are unable to locate any negative Secure Trading reviews at this time, and there are no user complaints that describe the company as scam or a ripoff. There is a remarkable lack of both positive and negative feedback regarding the company, which makes it difficult to determine how satisfied the average Secure Trading merchant is. Given the total absence of negative reviews, we will award Secure Trading an “A” rating at this time.

Secure Trading Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Secure Trading. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Secure Trading Customer Support Options

The company offers 24/7 phone support in addition to an online help section and email support. These contact options are close to what we expect from top payment processors for customer service.

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Response from Secure Trading

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Secure Trading BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

The Better Business Bureau currently maintains a profile for Secure Trading’s Phoenix location, to which it currently does not assign a rating. The BBB has not received any complaints about Secure Trading in the past three years, nor has it received any informal reviews. This location is not the primary location for the company, so we will not factor the BBB’s profile into this review at this time.

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Response from Secure Trading

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside and Outside Sales Staff

Secure Trading appears to primarily market its services via inside and outside sales reps, traditional advertising, and strategic partnerships. There is no evidence at this time that the company employs a large team of independently contracted sales agents, and we cannot find any Secure Trading complaints that specifically mention deceptive tactics by the company’s representatives.

No Deceptive Quotes

Secure Trading also does not list any misleading rate quotes or unrealistic guarantees on its website. In light of these factors, we have assigned the company an “A” in this category for the time being. However, if you suspect that Secure Trading is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.

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Response from Secure Trading

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Secure Trading Marketing Example

Secure Trading Logo

Our Opinion of Secure Trading

A Good Credit Card Processor for Online Payments

Secure Trading rates as a reliable e-commerce merchant services provider according to all available information. The company has not received a great deal of public feedback regarding its pricing and customer support, but there are no serious transparency issues in its marketing materials or its contract terms. Our rating for Secure Trading will be subject to change as more information about the company becomes available.

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Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

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1 Review Leave Your Review for Secure Trading Below

  1. Chris says:

    Secure Trading worked great… until they increased their prices without telling customers!

    I contacted them and they said letters were sent out but I can guarantee I didn’t receive one, so I gave notice to them in writing.

    3 months on they claimed they hadn’t received my notice and offered to lower the price but it was too late, we’d found a fairer alternative.

    Now they are chasing for monthly subscriptions, and say they didn’t receive my letter.

    As a service they were great before they increased pricing, but their sales ledgers staff are dire.

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