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Secure Trading Review

Phillip Parker

I built this website to expose unethical credit card processors who charge excessive fees and trap unsuspecting people into absurd contracts. I support it by teaching business owners how to stop wasting money on processing fees. Contact me if you would like help permanently cutting your fees.

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Secure Trading Overview

Secure Trading Logo
5/5

Industries Served

  • Retail
  • Mobile
  • E-commerce
  • MOTO
  • International
  • Entertainment

Products & Services Offered

5/5
Secure Trading Logo

Industries Served

  • Retail
  • Mobile
  • E-commerce
  • MOTO
  • International
  • Entertainment

Products & Services Offered

International E-Commerce Payment Processing

Secure Trading is a large, London-based merchant account provider that serves most standard risk e-commerce business types in the U.S. and UK. The company was founded in 1997 and is a subsidiary of the UC Group. The company operates its merchant services under the name Trust Payment Secure Trading is partnered with multiple acquiring banks and does not list a preferred backend credit card processor on its website. However, information available online suggests that the company is partnered with Barclaycard, Elavon, and First Data.

Secure Trading Location and Ownership

On May 8, 2019, the company announced an ownership change. CORDET Capital Partners LLP, an independent investment fund management firm acquired Secure Trading which has made it a division of TRUST Payments Limited. Daniel Holden is the CEO of Secure Trading, which is headquartered at No.1 Royal Exchange, London, EC3V 3DG. Daniel Holden is the CEO of Trust Payments.

Secure Trading Review Table of Contents

  • Costs & Contract: Secure Trading offers a one-year contract with a limited liquidated damages-style early termination fee.
  • Complaints & Service: Secure Trading has received fewer than 10 public complaints.
  • BBB Rating: Secure Trading does not have a rating with the Better Business Bureau at this time.
  • Sales & Marketing: Secure Trading does not appear to hire independent sales agents and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Secure Trading

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Secure Trading Rates, Fees, and Costs

Secure Trading Contract Terms

The standard Secure Trading merchant agreement is a one-year term with automatic renewal for successive one-year terms with no early termination fees. The contract may only be canceled with 180 days’ written notice before the end of a current term, and the merchant will be responsible for paying monthly and transaction fees for the remainder of the contract term. This is very similar to a Liquidated Damages early termination fee, but the fact that each term is only one year will limit the ultimate cost of cancellation for merchants.

No Pricing Complaints

Secure Trading does not list its specific rates or fees in this agreement, so merchants should be sure to consult Schedule 1 for additional monthly and per-transaction costs. Overall, there are no public complaints about excessive costs through Secure Trading, so we will assume that most users are comfortable or satisfied with their pricing at this time. Be sure to read “Fee Sweep” to understand merchant account fees and how to negotiate them in your favor.

Secure Trading Rates, Fees, and Costs

Key Points

Virtual Terminal Rate
1.00% - 4.99%
Payment Gateway Fee
Undisclosed
Early Termination Fee
None
PCI Compliance Fee
Undisclosed
Equipment Lease Terms
Undisclosed
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Secure Trading Complaints & Customer Reviews

Clean Complaint Record

We are able to locate just 5 negative reviews about Secure Trading at this time. 3 of these 5 complaints go as far as to accuse the company of being a scam or fraud. Other than this handful of comments, there is a remarkable lack of both positive and negative feedback regarding the company. That dearth of merchant reviews makes it difficult to determine how satisfied the average Secure Trading merchant is. Given the total absence of negative reviews, we will award Secure Trading an “A” rating at this time.

Secure Trading Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Secure Trading. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Secure Trading Customer Support Options

The company offers 24/7 phone support in addition to an online help section and email support. These contact options are close to what we expect from top payment processors for customer service.

Secure Trading Complaints & Customer Reviews

Key Points

Total Online Complaints

<10

Live Customer Support

Yes

Most Common Complaint

N/A

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Secure Trading BBB Rating Summary

The Better Business Bureau currently maintains a profile for Secure Trading’s Phoenix location, to which it currently does not assign a rating. The BBB has not received any complaints about Secure Trading in the past three years, nor has it received any informal reviews. This location is not the primary location for the company, so we will not factor the BBB’s profile into this review at this time.

Secure Trading BBB Rating Summary

Key Points

Product & Service Complaints

0

Billing & Collection Complaints

0

Advertising & Sales Complaints

0

Guarantee & Warranty Complaints

0

Delivery Complaints

0

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Truth In Marketing & Advertising

Inside and Outside Sales Staff

Secure Trading appears to primarily market its services via inside and outside sales reps, traditional advertising, and strategic partnerships. There is no evidence at this time that the company employs a large team of independently contracted sales agents, and we cannot find any Secure Trading complaints that specifically mention deceptive tactics by the company’s representatives.

No Deceptive Quotes

Secure Trading also does not list any misleading rate quotes or unrealistic guarantees on its website. In light of these factors, we have assigned the company an “A” in this category for the time being. However, if you suspect that Secure Trading is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden costs.

Sales & Marketing Example

Truth In Marketing & Advertising

Key Points

Employs Independent Resellers

Yes

Advertises Deceptive Rates

No

Discloses All Important Terms

No

Our Opinion Of Secure Trading

Secure Trading Logo

A Good Credit Card Processor for Online Payments

Secure Trading rates as a reliable e-commerce merchant services provider according to all available information. The company has not received a great deal of public feedback regarding its pricing and customer support, but there are no serious transparency issues in its marketing materials or its contract terms. Our rating for Secure Trading will be subject to change as more information about the company becomes available.

Phillip Parker - Creator of CardPaymentOptions.com
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Why I'm Qualified to Write About Credit Card Processing

I’m a former credit card processing sales director who left the industry to start my own small business. From the time that I starting working in the merchant services industry to when I left to write about it, I’ve been on the pulse of payments for nearly 15 years. It didn’t seem fair to keep this insider knowledge to myself, so built this website to expose unethical processors as well as to educate business owners. I’ve reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you would like to learn how to stop wasting money on processing fees, contact me.

Leave Your Review For Secure Trading

One Response

  1. Secure Trading worked great… until they increased their prices without telling customers!

    I contacted them and they said letters were sent out but I can guarantee I didn’t receive one, so I gave notice to them in writing.

    3 months on they claimed they hadn’t received my notice and offered to lower the price but it was too late, we’d found a fairer alternative.

    Now they are chasing for monthly subscriptions, and say they didn’t receive my letter.

    As a service they were great before they increased pricing, but their sales ledgers staff are dire.

    Reply

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