WePay Credit Card Processing 2023: Reviews & Complaints

This is the worst CC processing company I’ve ever seen. We have a chargeback that still shows open that’s over 120 days old. Ask WePay where it’s at?? Nothing. Try calling them? No phone number available. They had no issue pulling the money from our account immediately. And they had no issue overcharging fee’s on transactions…

I do enough with Chase (who now owns WePay) to move up their chain to get to someone high enough that has a contact with WePay, and even they said it was a mess at WePay. Terrible, mismanages series from internal communication, and emails being sent to the wrong people.

Do not use them for anything whatsoever. And if you use FreshBooks, don’t let them talk you into it.

I’ve found the WePay did not submit our data in one chargeback as well. So of course, we wound up losing the charge with Amex (which we’ve previously won 100% of the time with our previous CC processing company).

Go to a company you can speak with. If you’re considering them, look for a phone number and try to get ahold of them. Consider if someone tries to scam you, and they won’t support your dispute with the CC company, and how much you’ll lose.

I’d honestly rather deal with Comcast or Blizzard support. I’d rather go wait in line at an apple iPhone launch event in search fo a Samsung phone.

I can’t convey how much I despise this company and that terrible / shady “cost savings” tactics the implement.

From The Editor
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Oh my gosh, I think I will close my bank account as soon as they refund my account for the $635 invalid charge. I am complaining as a consumer who was trying to purchase a product. WePay properly billed my account for the real purchase $211, but they turned around two days later and charged me another $635. Their link for ‘unrecognized charge’ says there are no transactions for my card number or my email address! Their auto system has the gall to say that I mistyped my own card number (last 4)! I will reverse the charge but will also file a complaint with the FTC and my state’s attorney general tomorrow. Btw, the product I was purchasing was for an autoimmune disorder. STRESS is the number 1 no-no. After having my bank account cleaned out, I would say that my stress level is really high. WePay doesn’t even have an auto-reply when you send them an email and judging by the complaints here, I don’t expect any response. We will see. bad, bad company, can’t believe they are business, and that they are tied to charitable fundraising. I won’t ever give to gofundme again and youcaring as it is clear they are tied to WePay.

Horrible service, the emails they send are meaningless and zero help. Please find a different processing company. They failed to process a 20k payment from a customer that used the same card to pay 2 weeks easier (25k). This is about to put me out of business after 3 weeks of waiting. Wepay has been zero help after there safety and trust dept caused this issue.

I had to reverse a payment to my client that was processed by credit card through Wepay. The amount was returned to the client. The money had come into my business bank account. after that, the withdrawal of that amount was made in two transactions. It was unnecessary

This company is a scam. Find another company unless you do not want your money.

I got ripped off by this scam broker, I couldn’t withdraw my money. I had to hire a recovery firm to get my funds back. Glad this is over for me.

Ya know, I read so many negative reviews, but they aren’t exactly fair.
I use Joist ( which has always been so amazing ) as an invoicing and estimating program. I let a client use their credit card for a $13,000 payment, in small increments. At first, Wepay messaged me and asked me to change some invoice information. This annoyed me a lot, but somewhat unfairly, as i understand they were reasonable requests for their system. I was worried when I didn’t have a phone number for them, but they gave me Joists phone number, Joistpayments. And I think that’s the problem other people have. Joistpayments has a direct line to Wepay, and are actually meant to handle concerns of mine, as I’m a joist client first of all. Literally, all of the payments were going to be held, I changed my invoices, and both Joist and Wepay had chatted, and ALL of the money was released immediately. It seems Wepay has a system, and Joist created a system to complement it. Any complaints aren’t really a complaint on Wepay,
I don’t think. It’s the other providers that seem to be screwing it up for them, and others. But, you deserve it for not simply using Joist for everything. Joist and Wepay are literally one of the best teams I hav have ever seen. Together they worked seemlessly, and I am a happy customer.

I opened an account /web page thru Fundly.com to help collect funds for a legal defense fund. Wepay.com collected the small pymts. I received an email advising I should request a bank settlement or forfeit funds. Also I have been warned to do this by 2-2-18 or the funds will go to my state. I sign into the account and choose bank settlement as instructed. Before I can enter bank information, I have to update personal information. Everything I do this, I continue to receive error messages saying my zip code entered is not correct. I have entered it with the 5 common code numbers and with the extra 4 digits attached per the USPS website. Still I continue to receive error messages. I have sent an email to the support team a day ago and have not heard back yet which is unreal. Something obviously after reading other complaints is very wrong. I am only trying to collect about $75.

We faced the same issues as many of the other business owners on this forum. Account suddenly canceled and $3000+ of our funds held because of “risk” for those of you in states where companies like this are licensed as money transmitters you need to report them to the proper authorities. In California they are governed by the California Money Transmission Act and Section 1841 clearly states that they can not hold your funds longer then 10 days. Companies like Wepay and PayPal continue these practices because most of you just accept it as opposed to filing a report. Their user agreement doesn’t allow them to circumvent the law. In California you should first contact The Department of Business Oversight after you’ve received notice of a hold based on “risk”

God forbid you speak with someone. It’s easier to give you a run around when they only deal with issues via email. Have sent them documentation they requested and still get notifications that our YouCaring account will be terminated if we don’t send them the requested info, which as I stated, we sent.
All you get is respond to this ticket number. They suck.

I would have loved to have donated to a friend who lost their house due to Harvey on youcaring.com, but We Pay tried to add $30.06 to the money to be took from my bank. I was donating $5 to the friend + $1 to help out You Caring, since I am poor myself that was all I could afford. Thank the gods I caught that before I hit commit!

I’ve used WePay through Freshbooks to invoice my clients for the past year. They make anywhere between $200-$400 in Credit Card processing fees off of me each month. In the past, after a client has paid I receive email notification once the funds have been sent to my bank. Typically later that day if paid early enough. During the week, the funds were always in my bank account the next morning or by Tuesday if paid on a Friday. It’s been consistently like that with no issues until last week. Client paid on Monday early and around 4PM that day I received my normal email that funds were sent to my bank. I had set up to pay 4 bills the next day and had another due by Friday. Funds never deposited into my bank. Contacted Freshbooks who contacted WePay. WePay told us the funds had been sent to my bank and that it was all in my banks hands to process. By Friday, still no money and my bank was insisting the money had not been sent to them. Now my bill was officially late and I had 4 overdraft charges of $38 each, a $50 late fee for rent and accruing $10 more each day. I sent a support ticket again to WePay. Finally received notice on Saturday that WePay had a system error on their end and settlements were not processed and hadn’t been sent after all. Didn’t get my money until Tuesday, a full week late. To date, their system error cost me $252 in fees. I sent a request to customer support asking for the $46 credit card processing fee they took from the payment to be refunded to offset the fees I sustained thanks to their system error. Was told no credit would be given, they weren’t responsible for my late fees due to their mistake and kindly referred me to their Terms of Service. All I asked for was for them to reimburse me for the $46 fee and now they have lost my business for good. I am going to Stripe. Am just about to close another contract that would have brought their monthly revenue from us to over $600+ per month minimum. So they just lost over $7200+ a year for refusing to refund a $46 fee that was their mistake.

Awful service, would not recommend. As many others have said they take a ridiculous amount of time to process payments (2 weeks or longer) to a bank account. No option for support other than e-mail, which is ludicrous for an organization processing credit cards and interfacing with banks.

Pick a reliable processor like your local bank.

I have been using this company for 3 months. I have $342 that they holding from me because the need to verify my identity. They’ve never need to do so in the past 3 months. Now they are holding up money that I need. They have now customer service line. You just email and for 2 days I have not received a reply. Neither has the invoice company that I use are there partners. I am fed up and need my money.

I had to use wepay as the payment processor for my go fund me account. Over 3 months have gone by since we requested our money and we still have not received it . Their customer service sucks and I don’t think we will ever get the money. Either they are committing fraud or they are totally incompetent. Be aware and avoid using them

i have gave we pay my bank info and did every thing i can to let them know who i am but they keep saying my pass word is wrong or something about my email is wrong i want my money and i am not getting my money

I have been victimized by someone using WEPAY via 2 transactions on my personal account. It is now in the hands of bank investigators. I believe 2 other fraudulent transactions may have probably been processed via WEPAY under other business names. You really need to screen your merchants. In any case any merchant using this company will automatically be denied on my charges. WEPAY You lost!

Two friends of mine talked me into setting up a GoFundMe account. It was hard for me to do in the first place, so I waited a while and then decided to go ahead and do it so that I could get my breast reconstructed and my life back after suffering from necrosis, (a flesh eating bacterial disease). I had the account for no more than eight months. Raising the money was very slow, and never did raise that much. They take a huge percentage too! That Blows! Out of $100 you only get $91.80.Nearly 10%. I went online to my GoFundMe account a few days ago to check on it and chatted with someone by the name of Nikki that popped up out of no where. It was a useless conversation being that they could not tell me anything new about how to raise more money. I was already doing that. They played “friendly” with me, and shortly after I logged out of my account, it was gone! This fake Nikki person (probably a hacker) never told me that anything was wrong. Everything was just “erased” off the site as if it never happened. Then they sent me an email saying that I was in violation of their terms/policies and that any monies that have not been within drawn were going to be returned to the donors. There wasn’t anything to withdraw anyway. I read their terms/policies again and again, and I could not see where I had gone wrong! I had asked them to be more specific, and they emailed me back saying that they were really busy, and sent me the same link. I could not find a phone number to reach someone either. WePay is the credit card processor. (Perhaps set up by hackers) In order for the processor to do what it does there has to be an “issuing” bank in order to accept credit/debit cards. I have been a merchant with my own websites (when I used to have them), so I know about this information. It looks like to me that whomever is doing this is not only in that banks fraud dept, they are also involved in the programming code end of it! if you are really good at it, you can manipulate anything to do what you want it to do. (Perhaps hackers?) It wasn’t that long ago that WellsFargo got “busted” for setting up all those fake bank accounts and fake credit/debit card accounts using their clients info. I am NOT saying that WellsFargo is behind this and I have no way of knowing it either. I was just bringing up an “example” of what has already happened with one bank.
I closed out my bank account (since I used that info on my GoFundme account) No one can get in and no one can get out. I opened up a new account for all incoming transactions. Whomever is doing this they are thieves, fraudulent… That will land them in jail for a very long time. I have been able to continue to accept my “gifts” through paypal. They have been wonderful and never any problem. Anyone can set up a paypal account and accept “gifts” through them. You can also use paypal to except donations to your charity as well. However you feel comfortable doing it. WePay (We don’t Pay) is fraudulent. I accidentally stumbled on this site and was furious to see how many people in need have been hurt by this. This is a very very bad karma for WePay and the issuing bank! They’re go’n down!

We just got hit with fraudulent credit card charges exceeding $10,000 – all WePay in Palo Alto processed.

We made ONE small contribution using WePay in January.

So it’s either fraud directly at WePay or they got hacked and did nothing about it. Either way – DON’T USE WE PAY>

We pay has taken $15 out of my account for a crowdfunding enterprise that I was unable to invest in i.e. I did not fund but Wepay took the money anyway. The 855 number is a waste of time to try to get A refund. It’s a revolving recording that will not connect with anyone, just keeps repeating…. stay away from WePay which should be re-named WeScam

I received a 400$ donation for my dog’s vetting. The person wanted his money back after I used it for such. We pay reversed the charges and cost me service charges at my bank even after I told them (with receipts of over 1100$) that the money was used for his bills and I did not have it to return.

Beware WePay!!! Check your credit card accounts on a regular basis. Just had to close down a credit card account because of fraudulent charges by WePay.