Updated 2/8/2019: The MOCA Payment Systems website (mocapayments.com) redirects to EVO Payments International Canada and Google lists the business as permanently closed. As MOCA’s parent organization Encore Payment Systems was acquired by EVO in 2013, it appears to have since been fully absorbed into the EVO Payments International brand. For up-to-date information about this organization, see our EVO Payments International review.
MOCA Payment Systems (mocapayments.com) is a Canadian sales arm of the U.S.-based company Encore Payment Systems. In fact, MOCA’s website is basically identical to the website of Momentum Payment Systems, another Encore DBA, and MOCA is an abbreviation of “Momentum Canada.” MOCA is based out of Montréal, Québec, but Encore is based out of Addison, Texas. Encore was founded in 2004. MOCA Payment’s overall rating is based on our Encore Payment Systems review due to the fact that the two companies share ownership. MOCA is an authorized ISO/MSP of MasterCard International and is a registered ISO of Global Payments in Canada. The CFO of MOCA is Blake Pyle.
Also see our reviews of this company’s other known DBAs:
Customer Reviews & Sentiment
"Would never recommend this company. In 06/2024 in the way to take my granddaughter to 4h camp I stopped to get gas, swiped my card but pump wasn't working so I cancelled transaction. It pended my card for $100 and is still pending for $100 and it is now 10/2024!!!! NO ONE can help me and believe..."
This section is covered in the Encore Payment Systems review.
Summary:
- Company has received a moderate-to-high number of complaints for its size and time in business
- Numerous complaints have been filed by former employees and agents
- Common complaints include expensive and non-cancellable equipment leases, and undisclosed/”hidden” fees
Client Satisfaction Ratings
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
MOCA Payment Systems does not have a Better Business Bureau report because the company is based in Canada. However, it does not appear that MOCA’s business practices differ significantly from those of its U.S.-based DBAs. We have therefore assigned Encore’s CPO-adjusted BBB rating to MOCA. See the Encore Payment Systems review for full details on this company’s BBB complaints.
Card Processing Rates & Fees
MOCA Payment uses the same merchant account agreement as Encore. An older version is available below. In recent months, merchants have reported even more expensive contract terms than those shown in the linked document.
Summary:
- Pricing will vary by merchant based on business type and sales agent
- Standard contract includes three- or four-year service agreement
- Early Termination Fee (ETF) of $195 but some merchants have reported ETFs of $450 or more
- Equipment leases often have a four-year commitment and cannot be cancelled without paying the full lease amount, often in the thousands of dollars (leasing equipment is optional)
- See the Encore Merchant Application
Employee Reviews & Sales Practices
This section is covered in the Encore Payment Systems review.
Summary:
- Ethically questionable marketing tactics
- Use of multiple business names/DBAs
- “Hiring mill” recruiting strategy of Independent Sales Agents (ISAs) with high turnover
- Agents appear to receive higher commissions for selling expensive contracts and rates.
- Underwriting policies allow for excessive fees and contract terms
- Markets expensive and non-cancellable equipment leases
Bottom Line
MOCA Payment Systems receives a low rating as a merchant services provider due to its deceptive sales practices, poor customer service, expensive contract terms, and close affiliation with Encore Payment Systems. For a full understanding of MOCA Payment Systems, please visit the Encore Payment Systems review.
MOCA Payment Systems Rating
