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Card/Pay Review: Fees, Comparisons, Complaints & Lawsuits
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A First Data (Fiserv) Reseller
Established in 2000, Card/Pay is a merchant account provider serving most standard-risk business types. Card/Pay is “powered by” First Data (now Fiserv), which means that the company either resells First Data (Fiserv) contracts or relies on First Data (Fiserv) for its processing network. Restaurant merchant accounts and lodging merchant accounts are two of Card/Pay’s primary focus areas.
Card/Pay Payment Processing
Card/Pay processes all major debit and credit cards for most business types. Their services include POS solutions from Clover, EMV readers and card swipers, MOTO payments, e-commerce solutions, recurring billing, customer database management, and gift card programs.
Card/Pay Location & Ownership
The company’s corporate address is located at 7110 SW Hazelfern Rd Ste 260, Tigard, Oregon. Card/Pay LLC is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, California. Craig Lum is listed as the CEO and co-founder of Card/Pay.
Card/Pay Review Table of Contents
- Costs & Contract: Card/Pay appears to offer contract terms that vary according to each merchant’s business type and processing history.
- Complaints & Service: Card/Pay complaints number fewer than 10 on public complaints forums.
- BBB Rating: Card/Pay has an “A+” rating with the Better Business Bureau and has received 0 complaints in the past 3 years.
- Sales & Marketing: Card/Pay appears to hire independent sales representatives but has not received any complaints about its sales practices.
Card/Pay Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
We are currently unable to locate any Card/Pay reviews that describe the company as a ripoff or a scam. This may be due in part to its difficult-to-search name, or it may be a product of Card/Pay’s relationship with First Data (Fiserv). It is possible, for instance, that Card/Pay clients who are seeking to file complaints will do so with First Data (Fiserv) online profiles rather than Card/Pay’s. If you have your own Card/Pay review to make, please do so in the comment section below.
We have not found any outstanding class-action lawsuits or FTC complaints filed against Card/Pay. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Card/Pay Customer Service Options
Card/Pay appears to outsource its customer service to First Data (Fiserv) and Chase Merchant Services (formerly known as Chase Paymentech), which indicates that Chase Merchant Services may be another processor that Card/Pay is partnered with.
We have located multiple Card/Pay customer service numbers:
(877) 883-0131 – Toll-Free General Customer Service
(503) 384-0131 – Office
(503) 595-2218 – Fax
Either way, Card/Pay does not appear to offer in-house customer support. This falls short of our expectations for top-rated payment processors for customer service.
Card/Pay Online Ratings
Here's How They Rate Online
Clean Complaint Record
Card/Pay is not an accredited business of the Better Business Bureau and currently maintains an “A+” rating at the time of this review. The company first received a BBB file in 2004 and has registered 0 merchant complaints in the past 36 months. Card/Pay has also not received any informal reviews, although it should be noted that these reviews are not subject to verification by the BBB.
An “A” Performance
Given the company’s clean complaint record, we agree with the BBB’s rating in this case. However, merchants should note that there are reasons to be skeptical of the BBB’s ratings.
Card/Pay Fees, Rates & Costs
A Closer Look at The Contract
|Swiped Rate||2.69% + $0.19|
|Keyed-in Rate||3.69% + $0.19|
|Early Termination Fee||$495|
|PCI Compliance Fee||$19.95 Per Month|
|Equipment Lease Terms||48 Month (locked)|
No Public Documentation
There is very little specific information to be found online about the standard Card/Pay contract. The company is powered by First Data (Fiserv), so it is likely that the standard Card/Pay contract closely resembles the standard First Data (Fiserv) contract.
First Data (Fiserv) offers a wide array of services, but its agreements are typically for multi-year terms and usually include a variable termination fee. For reference, Merchants who process up to $50,000 each month through First Data (Fiserv) will receive a swiped rate of 2.69% plus $0.19 and a keyed-in rate of 3.69% plus $0.19. Merchants whose monthly charges exceed $50,000 will receive a swiped rate of 2.29% plus $0.19 and a keyed-in rate of 3.29% plus $0.19. Additional terms typical among contracts with First Data (Fiserv) include an early termination fee of $495, a monthly PCI compliance fee of $19.95, and a 48-month lease term for equipment that cannot be canceled.
Despite its market share, First Data (Fiserv) does not offer rates lower than the industry average though Card/Pay’s status as a reseller of their services means that a rate lower than those typically associated with First Data (Fiserv) could be negotiated.
No Pricing Complaints
Card/Pay contract terms may be subject to variation depending on the agent setting up the account and the merchant’s business type, size, and time in business. It’s therefore possible that merchants could obtain pricing that is competitive with the cheapest merchant accounts. The total absence of Card/Pay contract complaints indicates that most of the company’s merchants are satisfied with the rates and fees they pay. If you have any knowledge about the standard Card/Pay contract, please leave that information in the comment section of this review.
Card/Pay Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
No Sales Complaints
Card/Pay appears to partner with sub-ISOs and independent sales agents to market its services. This practice is common within the credit card processing industry and tends to produce a network of loosely regulated, untrained sales entities under the same company. Card/Pay does not appear to suffer from utilizing this hiring strategy, as we are unable to locate any negative Card/Pay reviews that mention difficulties with the sales team.
No Sneaky Quotes
In addition, the company does not appear to engage in any deceptive advertising tactics in its official materials. If you suspect that Card/Pay is charging you hidden fees, we recommend seeking a third-party statement audit to eliminate undisclosed charges.
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