Helcim Review

I would recommend avoiding Helcim and using a trusted merchant like Paypal or Stripe. We currently use Paypal and the onboarding process was simple. We joined Helcim because of the customizable forms however since the outset their staff send contradictory emails. One email states the account is active , the other staffmember emails that the account is closed. They have our business documents which were uploaded and I hope they’re deleted. Before trying Helcim , try Paypal or Stripe as they do not waste your time.

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-Phillip

I’m looking to move my payment processing from Elavon and Helcim is in my top 3. How amenable are they to negotiating if I want to get a better rate than what I presently get? From the reviews it seems a mixed bag but I like what I have read so far and would be willing to give Helcim a try for my payment processing.

From The Editor
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I recently had a very positive experience with Helcim’s customer service. It’s very rare to get good customer service and tech support in general however this was not the case with Helcim. Adelia listened to all my concerns, provided me fast and accurate help and advice and completely over exceeded my expectations in getting my site payments back up and running problem-free. A+++ on all accounts.

Thank you, Helcim, for making our transition from another credit card processor to yours. Although we have only been online with your company for a couple of weeks, rest assured we are very happy with the customer service so far. Our emails are answered immediately and that is so important to any company. I will write another review after a month once I’ve received a statement with details. Thank you again.
Lynn

We have been in business for over 30 years and get solicited almost on a weekly basis for credit card processing, no one comes close to the transparency and professionalism of the Helcim team. E-MAIL and inquiries are returned promptly and no surprise fees at the end of month.
A breath of fresh air in an industry that is lacking .

I have nothing but good things to say about Helcim. After having a pretty nightmarish experience with a well known card processor (starts with M, ends with oneris!), it was a breath of fresh air to have such a transparent pricing scheme. They told me rental was X dollars per month, and that’s all I was ever charged. No hidden fees, no GOTCHA clauses in their contract. Customer support was nothing less than stellar.

I recently had to close my account with them and that process was as easy as the rest of my experiences with Helcim. They sent me a simple one page cancellation form and a box to send the machine back. And that was that, No fuss. With my previous processor, I had to argue with a very mean spirited person for well over an hour to cancel my account.

I would use Helcim again in a heartbeat!

I just signed up with Helcim and wanted to let you know how pleased I am with your service so far. Your virtual terminal is incredibly easy to navigate. I had no issues at all. Within a few days I was approved and ready to start processing.

Helcim proves that technology doesn’t have to be complicated!

I am a part owner in a wood-fired pizzeria about to open in Kimberley, BC. I have just gone through the process of setting up a card payment system for the first time. The whole process was a bit intimidating for me, until I found Helcim. They were helpful, gracious, and supportive. Their website was clear and answered many questions; they made things as easy as possible for me. Their cost + structure provided the transparency I was looking for and I have no hesitation in recommending them. In fact, I would love to see their model become the industry standard.

I was skeptical of Helcim at first – I had been moving from one payment processing company to another for a handful of years, had colleagues with unhappy reports from different companies so I took a long time to scrutinize and get on board with Helcim. I am very pleased I did.

I guess it’s been about 5 years now and I have been very happy with the excellent customer service, the terminal and most importantly to such a small business such as as my own: the costs.

I highly recommend them. Issues are usually quickly resolved, options given and they really try to understand my needs. I have also been dealing with the same person there the whole time. I think that says something about the company itself.

I use a terminal for my first location and for the last year I have been using a virtual terminal for the second location. I love them both.

My only hardship is that we are in different time zones and I start very early so I have to plan if I need to get in touch with them as my days are filled with clients. Finding time to sit and call on a busy week can be tricky.

But that’s the nature of my business with contacting even local suppliers too – it’s just a little easier if the time zones are the same. Obviously I would rather have great service, great products and prices even if our work days start and end on different times than anything else I have known of in the industry.

I own and operate a pizza shop in San Antonio TX. After searching the internet for CC processors I famed across an article about Helcim and am very glad I did! I am new to Helcim, thus far I am very pleased with the product and the service with which it is delivered. I came to them after I grew tired of being over charged for so long. I had been with my previous processor for over ten years, I felt like a fool for staying with them for so long. The CC processing business is saturated with sleazy companies that make deceiving claims about their rates, there are so many hidden fees it is nearly impossible to do a cost comparison. Helcim was very transparent about their rates. My processing fees/rates are coming in at between 55%-60% of what they once were. Once I made the decision the switch to Helcim, things moved quick. We had some slight difficulty programming my existing equipment but here is where Helcim shined the most. So I would not be without the ability to accept CC they immediately set us up with a virtual terminal, I never missed a single transaction. I never wanted to be the business that has to put up a tacky sign that says “our credit card machine is down”. I forgot to mention that while they were setting me up with a virtual terminal, behind the scenes they were programming me a new terminal and shipping it via Fedex. They always answer calls and emails are usually replied to the same day! I don’t stress out every time swipe a customers credit card! I highly recommend Helcim, there product is what they claim it to be and their service is outstanding.