All-Purpose Canadian Payment Processor
Helcim is a merchant account provider headquartered in Alberta, Canada. Despite its Canada location, the company is able to provide both U.S. and Canadian merchant accounts. Helcim offers traditional payment processing equipment as well as a feature suite called “Helcim Commerce,” which is intended to serve as an all-in-one business management solution for merchants across all of their sales channels. The company is a reseller of Elavon’s merchant services.
Helcim Location and Ownership
Founded in 2009, Helcim is a registered ISO/MSP of the Canadian branch of U.S. Bank National Association and Elavon and is headquartered at 5720 4 St SE #320, Calgary, Alberta T2H 1K7, Canada. Nicolas Beique is the co-founder and CEO of Helcim.
Helcim Review Table of Contents
- Costs & Contract: Helcim offers a month-to-month contract with interchange-plus pricing and no early termination fees.
- Complaints & Service: Helcim has received fewer than 10 public complaints.
- BBB Rating: Helcim currently has an “A+” rating and has received 0 complaints and 1 review in the last 3 years. The company has been accredited by the Better Business Bureau since 2014.
- Sales & Marketing: Helcim does not hire independent sales agents and has not received any complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Helcim
Types of Businesses Served
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Helcim Rates, Fees, and Costs
|Interchange-Plus Swiped Rate||Interchange + 0.25% + $0.08|
|Interchange-Plus Keyed-In Rate||Interchange + 0.45% + $0.25|
|Swiped Rate||2.70% + $0.08|
|Keyed-In Rate||3.20% + $0.25|
|Retail Service Fee||$15 Per Month|
|Ecommerce Service Fee||$35 Per Month|
|Ecommerce Rate Mark Up||0.10%+$0.10 - 0.45%+$0.25|
|Restaurant Rate Mark Up||0.10%+$0.08 - 0.25%+$0.08|
|Early Termination Fee||None|
|PCI Compliance Fee||None|
|Equipment Lease Terms||None|
Helcim offers month-to-month contracts, interchange-plus pricing, and no long-term equipment leases. The company advertises that it does not charge an early termination fee, PCI Compliance fee, monthly minimum fee, statement fee, or application fee, and it allows merchants to buy point-of-sale equipment for its actual cost or rent it for a reasonable amount each month.
The company’s website offers an interactive calculator that takes a merchant’s industry, monthly processing volume, and average transaction amount into account to approximate its rates. Merchants whose monthly processing and average transaction amount receive the highest average rates. For those merchants, Helcim’s calculator shows average rates of 2.70% plus $0.08 for swipe transactions and 3.20$ plus $025 for those keyed-in. The company also advertises interchange-plus pricing. Merchants yielding the highest average interchange-plus rates can expect to pay interchange plus 0.25% plus $0.08 for a swipe rate and interchange plus 0.45% plus $0.25 for keyed-in transactions.
Helcim Monthly Fees
Retail merchants will pay a fixed $15 per month for service, while e-commerce merchants will pay a fixed $35 monthly fee. Retail merchants will pay a per-transaction markup between 0.10% plus $0.05 and 0.25% plus $0.08, with the amount decreasing as their monthly volume increases. E-commerce merchants will pay a per-transaction markup between 0.10% plus $0.10 and 0.45% plus $0.25. Non-profit merchants can qualify for a fixed rate of interchange plus 0.10% plus $0.10 with the proper documentation of their non-profit status.
No Red Flags
There are no public complaints that describe unexpectedly high fees from Helcim. Assuming Helcim’s advertised rates and fees are accurately disclosed (and there is no evidence indicating otherwise), the company offers some of the most competitive terms in the industry. Merchants can expect Helcim’s pricing to compete with even the cheapest merchant accounts in the industry.Are you happy with your Helcim fees? Tell us about them before your go!
Helcim Complaints & Customer Reviews
|Total Online Complaints||<5|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
We have found only 2 Helcim negative reviews filed online, and these complaints do not describe the company as a scam or a ripoff. One complainant describes a poor experience during the onboarding process that resulted in a two-month delay in activating their account. The other complainant also recounts a slow activation process with inadequate communication from Helcim. As a counterpoint to these negative reports, there are many positive reviews of the company’s services online. Merchants consistently report fair pricing and responsive customer service from Helcim, so we are inclined to believe that Helcim’s few complaints are outliers.
We have not found any outstanding class-action lawsuits or FTC complaints filed against Helcim. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Helcim Customer Support Options
Helcim’s website lists dedicated phone and email support contact information and also includes an extensive FAQ section. This system appears to do an effective job of resolving issues in-house and assisting merchants quickly. In fact, we consider Helcim’s customer service to be on the same level as other top-rated merchant accounts for great customer service.
Helcim BBB Rating Summary
Key Points - BBB
|Product & Service Complaints||0|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
Clean Complaint Record
Helcim has been accredited with the Better Business Bureau since 2014 and currently has an “A+” rating. The company has had 0 complaints filed against it in the last 36 months.
What Merchants Say
Helcim also has had 1 negative informal review posted to its profile. The most recent review describes difficulty applying for a merchant account:
I submitted an application for a merchant account by fax, then they got back with me and said that it was unreadable, I then sent it again by email, I scanned it twice by email. I was waiting for their response. Two weeks later they got back with me saying that the application was cut, I thought that was just an excuse. I then spoke to a manager and she explained that they needed the original document. I feel that they should have asked me to mail it to them since the beginning, or they should have mailed me the original document to fill out. They sent an email with the document as an attachment, and the lettering is super small you can hardly read it, then they claimed that it was unreadable when I sent it back. I think the company needs to review the way they do things, to begin with they shouldn’t be emailing applications with such small lettering, because when it’s scanned or faxed back to them the document is unreadable. I think that is so unprofessional. I will take my business somewhere else.
Merchants who are experiencing frustration with the signup process should be sure that they understand reasons why their application can be denied.
An “A” Performance
Given the company’s solid performance in the other categories of this review and lack of BBB complaints, we agree with the BBB’s rating at this time.
Truth In Marketing & Advertising
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||Yes|
In-House Sales Team
Helcim appears to utilize a full-time, in-house sales staff to market its services. We are currently unable to locate any negative Helcim reviews that accuse the company’s sales team of unethical conduct, but we have found numerous positive testimonials about Helcim’s customer service and clear pricing. The Helcim website actively promotes Interchange-plus pricing, which is the most transparent pricing structure available.
No Deceptive Quotes
Helcim provides total disclosure of its rates and fees on its website, including an interactive rate calculator that can give merchants a reasonable estimate of what their average rate will be. Overall, Helcim appears to be committed to honest sales practices and fair pricing, and we are therefore awarding it an “A” in this category. If you suspect, however, that you have been misled about your pricing, you can double-check your monthly bill with a third-party statement audit.
Helcim Marketing Example
About Phillip Parker
Thank you for reading my review. I hope that it has helped you with your research.
Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services
I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.
From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.