In this review, we will provide a detailed review of Polaris Payments, a credit card processing company. We will discuss the services and products offered, including merchant accounts, payment gateways, and point-of-sale solutions. The review will cover the company’s pricing structures, contract terms, and overall reliability. Additionally, we will analyze customer feedback and the quality of support provided by Polaris Payments. Comparisons with other payment processors in the industry will also be included to help you determine if Polaris Payments meets your business needs. This article aims to provide you with all the necessary information to make an informed decision.
About Polaris Payments
Polaris Payments, founded in 2011, is a merchant account provider that offers credit card processing for most standard-risk business types. The company is a broker and does not disclose the identity of its backend processor on its website, but its website states that it is not “tied to any one brand or rate,” meaning the company resells the services of several larger entities.
Polaris Payments Homepage
Polaris Payments Products and Services
Payment Processing
Polaris Payments provides services for payment processing, aimed at helping businesses manage credit card and electronic transactions. Their solutions focus on ensuring secure and efficient handling.
POS Solutions
Polaris Payments collaborates with POS solution providers like i3 Verticals, Aloha, Clover, NCR, Poynt, and Silver Cloud. These partnerships allow them to offer various point-of-sale systems, which can be customized to meet different business requirements.
Next Day Funding
One feature offered by Polaris Payments is next-day funding. This service can help businesses improve their cash flow by providing quicker access to their funds.
Mobile Solutions
Polaris Payments also provides mobile solutions for businesses that need to accept payments outside traditional settings.
Data Reporting and Analytics
Polaris Payments includes data reporting and analytics in their service offerings. These tools are designed to help businesses monitor sales, analyze trends, and make data-driven decisions.
e-Commerce Solutions
For online businesses, Polaris Payments offers e-commerce solutions that can integrate with existing websites. These solutions focus on providing secure and efficient payment processing.
Growth Solutions
Polaris Payments offers several tools to support business growth, including social media management, text clubs, digital punch cards, marketing services, and cash advances.
Charitable Giving and Non-Profit Support
Polaris Payments is also involved in charitable activities. They allocate a portion of their profits to charity and offer lower processing rates for non-profit organizations.
Polaris Payments rates highly as a payment processor
Polaris Payments Customer Reviews
Customer Reviews Summary
Total Online Complaints
<10
Live Customer Support
Yes
Most Common Complaint
N/A
Recent Lawsuits
No
No Merchant Complaints
We are unable to locate any negative Polaris Payments reviews, and there is no outward indication that the company is a scam or a ripoff. It is possible that some Polaris Payments complaints are instead filed against its backend processor, but for the time being, we are inclined to believe that the company simply offers helpful enough customer support to keep any complaints in-house. If you have your own Polaris Payments review to make, please do so in the comments below.
Polaris Payments Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Polaris Payments. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Polaris Payments Customer Support Options
The company offers live chat, phone, and email contact options on its website. Given the overall lack of complaints filed against the company, we will award Polaris Payments an “A” rating at this time. However, it’s worth noting that its customer support options do not qualify it as a top-rated payment processor for customer service.
Polaris Payments Customer Satisfaction Ratings
Online Ratings Summary
BBB Reports
0
No BBB Complaints
Polaris Payments currently has an “A+” rating with the Better Business Bureau and was formerly accredited with the BBB since 2017 but is no longer accredited. The company has received 0 complaints in the past 36 months. It also has not received any informal negative reviews.
What Merchants Say
Though Polaris Payments has not received any complaints, it formerly received 5 informal reviews, all of which are positive. The most recent review praised the company’s attentive customer service:
I cannot say enough about Polaris Payments. They are extremely knowledgable and helpful not to mention friendly and easy to work with. I switched my main business over to Polaris and was so happy with them so I ended up switching my other business over to them as well. I would recommend to anybody!
Great customer service is a hallmark of a top merchant account provider. Readers should consider their best options for customer service before signing a contract.
An “A” Performance
In light of Polaris’s clean complaint record, we agree with the BBB’s rating. Readers should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Polaris Payments Fees, Rates & Contract
Rates & Fees Summary
Cancellation Penalties
Unclear
Monthly & Annual Fees
Yes
Processing Rates
Variable
Equipment Leasing
Unclear
Understanding Polaris Payments Contract Terms
Details about the standard Polaris Payments contract are scarce. While Polaris Payments asserts on its website that there are no lengthy contracts, hidden fees, and emphasizes transparent pricing, specific contract terms are not publicly available. Despite the absence of detailed information on the website, there are no client complaints referencing specific rates or fees. Notably, Polaris Payments advertises i3 Verticals as the payment processor for the various POS systems it promotes.
E-commerce Solutions and Pricing
Apart from its in-store payment processing services, Polaris Payments also allocates a section of its website to showcase its virtual terminal and payment gateway services. The company is listed as a reseller of the TranSafe and Authorize.Net payment gateways. Standard Authorize.Net agreements typically include a rate of 2.30% plus $0.30, a $25 monthly gateway fee, and a $0.10 batch fee.
No Significant Concerns
The absence of complaints about Polaris Payments on consumer protection forums suggests a general satisfaction with the company’s contract terms among its clientele. However, there is no clear indication that Polaris’s pricing is competitive with the cheapest credit card processors in the market. For individuals with specific insights into the standard Polaris Payments contract, including early termination fees, monthly minimum fees, or PCI Compliance fees, your input is valuable and encouraged to be shared in the comment section below this review.
Discover Polaris Payments’ array of e-commerce solutions, including virtual terminals and payment gateways
Polaris Payments appears to market its services primarily through an in-house sales team, referral partnerships, and traditional advertising. There is no evidence at this time that the company employs independently contracted sales agents, and we are unable to find any Polaris Payments reviews that mention deceptive conduct by the company’s sales agents.
No Deceptive Quotes
As an additional point in the company’s favor, the Polaris Payments website does not promote any misleading rate quotes or unrealistic guarantees. In general, there aren’t any red flags when it comes to Polaris Payments’ marketing tactics. That said, we always recommend that business owners consider a third-party statement audit to find and eliminate hidden fees.
Polaris Payments Review Summary
Polaris Payments is rated as a reliable credit card processing provider based on all available information. The company has not garnered any public complaints and avoids using deceptive sales tactics in its marketing. However, our rating for Polaris Payments may evolve as additional client feedback emerges.
To ensure transparency and secure the best deal, potential clients should inquire about all possible contract terms before enrolling and compare Polaris Payments’ rates with those of top-rated providers. By taking these precautions, businesses can make an informed choice that aligns with their unique payment processing needs.
Please note that we only suggest providers that adhere to strict ethical standards and offer top performing support at extremely competitive pricing. We may earn revenue if choose one of our recommendations.
Reader Comments, Testimonials & Complaints
4 User Reviews
Josh
Worked with Polaris and a non-profit, great experience and for a better price.
Phillip CPO
Hi Josh, thank you for the testimonial. To authenticate it, we suggest replying with your information that identifies your business.
Jason Boisture
I have found Polaris Payments to be a professional, responsive and honest company. Jason and his team will run an analysis and tell you whether or not they can save you money on CC processing fees — no BS, no high pressure sales pitch. I have enjoyed working with them.
Chris Tull
I am considering doing sales work for Polarious Payments. Why do you like thier service and how were you charged?
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Josh
Worked with Polaris and a non-profit, great experience and for a better price.
Phillip CPO
Hi Josh, thank you for the testimonial. To authenticate it, we suggest replying with your information that identifies your business.
Jason Boisture
I have found Polaris Payments to be a professional, responsive and honest company. Jason and his team will run an analysis and tell you whether or not they can save you money on CC processing fees — no BS, no high pressure sales pitch. I have enjoyed working with them.
Chris Tull
I am considering doing sales work for Polarious Payments. Why do you like thier service and how were you charged?