Polaris Payments Reviews & Complaints
Company Overview
Polaris Payments, founded in 2011, is a merchant account provider that offers credit card processing for most standard-risk business types. The company is a broker and does not disclose the identity of its backend processor on its website, but its website states that it is not “tied to any one brand or rate,” meaning the company resells the services of several larger entities.
Polaris Payments Payment Processing
Polaris Payments processes most major debit and credit cards for most business types. The company offers POS solutions through i3 Verticals, Aloha, Clover, NCR, Poynt, and Silver Cloud. Their other services include next-day funding, mobile processing, virtual terminals, access to payment gateways, PCI validation, e-commerce solutions including shopping carts, data reporting and analytics, recurring billing, and integration with QuickBooks. They also offer growth solutions, including social media tools, text clubs, digital punch cards, marketing services, and cash advances. Polaris Payments emphasizes a commitment to social good, and its website advertises that it gives a percentage of its profits back to charity and offers lower processing rates for non-profit organizations.
Location & Ownership
Jason Keil is the founder and CEO of Polaris Payments, which is headquartered at 220 2nd Ave S, Seattle, Washington 98104.
Polaris Payments Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
---|---|
Live Customer Support | Yes |
Most Common Complaint | N/A |
Recent Lawsuits | No |
No Merchant Complaints
We are unable to locate any negative Polaris Payments reviews, and there is no outward indication that the company is a scam or a ripoff. It is possible that some Polaris Payments complaints are instead filed against its backend processor, but for the time being, we are inclined to believe that the company simply offers helpful enough customer support to keep any complaints in-house. If you have your own Polaris Payments review to make, please do so in the comments below.
Polaris Payments Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Polaris Payments. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Polaris Payments Customer Support Options
The company offers live chat, phone, and email contact options on its website. Given the overall lack of complaints filed against the company, we will award Polaris Payments an “A” rating at this time. However, it’s worth noting that its customer support options do not qualify it as a top-rated payment processor for customer service.
Polaris Payments Customer Service Contacts
- (206) 905-4125 – Seattle Office
- (615) 640-1396 – Nashville Office
Other Support Options
- Customer service via email at [email protected]
Polaris Payments Online Ratings
Here's How They Rate Online
BBB Reports | 0 |
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No BBB Complaints
Polaris Payments currently has an “A+” rating with the Better Business Bureau and was formerly accredited with the BBB since 2017 but is no longer accredited. The company has received 0 complaints in the past 36 months. It also has not received any informal negative reviews.
What Merchants Say
Though Polaris Payments has not received any complaints, it formerly received 5 informal reviews, all of which are positive. The most recent review praised the company’s attentive customer service:
I cannot say enough about Polaris Payments. They are extremely knowledgable and helpful not to mention friendly and easy to work with. I switched my main business over to Polaris and was so happy with them so I ended up switching my other business over to them as well. I would recommend to anybody!
Great customer service is a hallmark of a top merchant account provider. Readers should consider their best options for customer service before signing a contract.
An “A” Performance
In light of Polaris’s clean complaint record, we agree with the BBB’s rating. Readers should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Polaris Payments Fees, Rates & Costs
A Closer Look at The Contract
Cancellation Penalties | Unclear |
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Monthly & Annual Fees | Yes |
Processing Rates | Variable |
Equipment Leasing | Unclear |
Understanding Polaris Payments Contract Terms
Details about the standard Polaris Payments contract are scarce. While Polaris Payments asserts on its website that there are no lengthy contracts, hidden fees, and emphasizes transparent pricing, specific contract terms are not publicly available. Despite the absence of detailed information on the website, there are no client complaints referencing specific rates or fees. Notably, Polaris Payments advertises i3 Verticals as the payment processor for the various POS systems it promotes.
E-commerce Solutions and Pricing
Apart from its in-store payment processing services, Polaris Payments also allocates a section of its website to showcase its virtual terminal and payment gateway services. The company is listed as a reseller of the TranSafe and Authorize.Net payment gateways. Standard Authorize.Net agreements typically include a rate of 2.30% plus $0.30, a $25 monthly gateway fee, and a $0.10 batch fee.
No Significant Concerns
The absence of complaints about Polaris Payments on consumer protection forums suggests a general satisfaction with the company’s contract terms among its clientele. However, there is no clear indication that Polaris’s pricing is competitive with the cheapest credit card processors in the market. For individuals with specific insights into the standard Polaris Payments contract, including early termination fees, monthly minimum fees, or PCI Compliance fees, your input is valuable and encouraged to be shared in the comment section below this review.
Polaris Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
Uses Independent Resellers | No |
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Telemarketing | No |
Misleading Marketing | No |
Discloses All Important Terms | No |
Inside Sales Staff
Polaris Payments appears to market its services primarily through an in-house sales team, referral partnerships, and traditional advertising. There is no evidence at this time that the company employs independently contracted sales agents, and we are unable to find any Polaris Payments reviews that mention deceptive conduct by the company’s sales agents.
No Deceptive Quotes
As an additional point in the company’s favor, the Polaris Payments website does not promote any misleading rate quotes or unrealistic guarantees. In general, there aren’t any red flags when it comes to Polaris Payments’ marketing tactics. That said, we always recommend that business owners consider a third-party statement audit to find and eliminate hidden fees.
Our Polaris Payments Review Summary
Our Final Thoughts
Polaris Payments rates as a reliable credit card processing provider according to all available information. The company has not received any public complaints and does not engage in outwardly deceptive sales tactics. Our rating for Polaris may be subject to change as more client feedback becomes available. Readers should be sure to inquire about all possible terms before signing up with Polaris Payments and should compare the company’s rates to those of top-rated providers.
If you found this article helpful, please share it!
Josh
Worked with Polaris and a non-profit, great experience and for a better price.
Phillip CPO
Hi Josh, thank you for the testimonial. To authenticate it, we suggest replying with your information that identifies your business.
Jason Boisture
I have found Polaris Payments to be a professional, responsive and honest company. Jason and his team will run an analysis and tell you whether or not they can save you money on CC processing fees — no BS, no high pressure sales pitch. I have enjoyed working with them.
Chris Tull
I am considering doing sales work for Polarious Payments. Why do you like thier service and how were you charged?