Polaris Payments Overview

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Established in 2011

Polaris Payments, founded in 2011, is a merchant account provider that offers credit card processing for most standard-risk business types. The company does not disclose the identity of its backend processor on its website, but its website states that it is not “tied to any one brand or rate,” so it is likely that the company resells the services of several larger entities. Polaris Payments emphasizes a commitment to social good, and its website advertises that it gives a percentage of its profits back to charity and offers lower processing rates for non-profit organizations. The company also offers POS solutions through i3 Verticals, Aloha, Clover, NCR, Poynt, and Silver Cloud.

Headquartered in Seattle, Washington

Jason Keil is the founder and CEO of Polaris Payments, which is headquartered at 220 2nd Ave S, Seattle, Washington 98104.

Polaris Payments Review Table of Contents

  • Costs & Contract: Polaris Payments appears to offer variable contract terms through i3 Verticals that will depend on each merchant’s size and type. The company also offers Authorize.Net as a payment gateway.
  • Complaints & Service: Polaris Payments has received fewer than 10 public complaints.
  • BBB Rating: Polaris Payments has an “A+” rating and has received 0 complaints and 8 reviews in the past 3 years. The company has been accredited by the Better Business Bureau since 2017.
  • Sales & Marketing: Polaris Payments does not appear to hire independent sales representatives and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Polaris Payments
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Products & Services Offered

  • Debit and credit card processing
  • Mobile phone processing
  • EMV-compatible equipment
  • Gift and loyalty programs
  • Sales analytics
  • Merchant cash advance

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce
  • Professional services
  • Non-profit

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Polaris Payments Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Virtual Terminal Rate 2.30% + $0.30
Payment Gateway Fee $25 Per Month
Batch Fee $0.10
Early Termination Fee Undisclosed
PCI Compliance Fee Undisclosed
Equipment Lease Terms Undisclosed

Polaris Payments Contract Terms

There is very little publicly available information about the standard Polaris Payments contract. The Polaris Payments website does claim that there are no long-term contracts, no hidden fees, and transparent pricing. Though the company does not list specific contract terms on its website, there are no merchant complaints that reference specific rates or fees. The company notably advertises i3 Verticals as the payment processor for the multiple POS systems it advertises.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Polaris Payments also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. The company’s website indicates it is a reseller of the TranSafe and Authorize.Net payment gateway. A standard Authorize.Net agreement charges a rate of 2.30% plus $0.30, a gateway fee of $25 per month, and a $0.10 batch fee. 

No Red Flags

The absence of complaints about Polaris Payments on the usual consumer protection forums suggests that most of the company’s clients are satisfied with their contract terms. However, we have also seen no indication that Polaris’s pricing competes with the cheapest credit card processors. If you have any specific knowledge of the standard Polaris Payments contract, (including any early termination feesmonthly minimum fees, or PCI Compliance fees) please share that information in the comment section below this review.

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Response from Polaris Payments

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Polaris Payments Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

No Merchant Complaints

We are unable to locate any negative Polaris Payments reviews, and there is no outward indication that the company is a scam or a ripoff. It is possible that some Polaris Payments complaints are instead filed against its backend processor, but for the time being, we are inclined to believe that the company simply offers helpful enough customer support to keep any complaints in-house.

Polaris Payments Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Polaris Payments. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Polaris Payments Customer Support Options

The company offers live chat along with phone and email contact information on its website. Given the overall lack of complaints filed against the company, we will award Polaris Payments an “A” rating at this time, but its customer support options do not qualify it as a top-rated payment processor for customer service.

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Response from Polaris Payments

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Polaris Payments BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

No BBB Complaints

Polaris Payments currently has an “A+” rating with the Better Business Bureau and has been accredited with the BBB since 2017. The company has received 0 complaints in the past 36 months. It also has not received any informal negative reviews, although it should be noted that these reviews are not subject to verification by the BBB.

What Merchants Say

Though Polaris Payments has not received any complaints, it has reviewed 8 informal reviews, all of which are positive. The most recent review praises the company’s attentive customer service:

Polaris Payments gives top notch customer service to their clients at very competitive rates. For any business needing payment processing I would enthusiastically recommend them!

Great customer service is a hallmark of a top merchant account provider. Merchants should consider their best options for customer service before signing a contract.

An “A” Performance

In light of Polaris’s clean complaint record, we agree with the BBB’s rating. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

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Response from Polaris Payments

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside Sales Staff

Polaris Payments appears to market its services primarily through an in-house sales team, referral partnerships, and traditional advertising. There is no evidence at this time that the company employs independently contracted sales agents, and we are unable to find any Polaris Payments complaints that mention deceptive conduct by the company’s sales agents.

No Deceptive Quotes

As an additional point in the company’s favor, the Polaris Payments website does not promote any misleading rate quotes or unrealistic guarantees. In general, there aren’t any red flags when it comes to Polaris Payments’s marketing tactics. That said, we always recommend that merchants consider a third-party statement audit to find and eliminate hidden fees.

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Response from Polaris Payments

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Polaris Payments Marketing Example

Polaris Payments Logo

Our Opinion of Polaris Payments

Solid Option for Standard-Risk Businesses

Polaris Payments rates as a reliable merchant services provider according to all available information. The company has not received any public complaints and does not engage in outwardly deceptive sales tactics. Our rating for Polaris may be subject to change as more merchant feedback becomes available. Merchants should be sure to inquire about all possible terms before signing up with Polaris Payments and should compare the company’s rates to those of top-rated providers.

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Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

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2 Reviews Leave Your Review for Polaris Payments Below

  1. I have found Polaris Payments to be a professional, responsive and honest company. Jason and his team will run an analysis and tell you whether or not they can save you money on CC processing fees — no BS, no high pressure sales pitch. I have enjoyed working with them.

    1. Chris Tull says:

      I am considering doing sales work for Polarious Payments. Why do you like thier service and how were you charged?

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