Polaris Payments: Card Processing Reviews & Complaints
Polaris Payments, founded in 2011, is a merchant account provider that offers credit card processing for most standard-risk business types. The company is a broker and does not disclose the identity of its backend processor on its website, but its website states that it is not “tied to any one brand or rate,” meaning the company resells the services of several larger entities.
Before we dive in, here’s a short summary of what we’ll cover:
- Polaris Payments’ various payment processing services.
- The company has received few complaints.
- There is little information available about the company’s contract.
Polaris Payments Payment Processing
Polaris Payments processes most major debit and credit cards for most business types. The company offers POS solutions through i3 Verticals, Aloha, Clover, NCR, Poynt, and Silver Cloud. Their other services include next-day funding, mobile processing, virtual terminals, access to payment gateways, PCI validation, e-commerce solutions including shopping carts, data reporting and analytics, recurring billing, and integration with QuickBooks. They also offer growth solutions, including social media tools, text clubs, digital punch cards, marketing services, and cash advances. Polaris Payments emphasizes a commitment to social good, and its website advertises that it gives a percentage of its profits back to charity and offers lower processing rates for non-profit organizations.
Location & Ownership
Jason Keil is the founder and CEO of Polaris Payments, which is headquartered at 220 2nd Ave S, Seattle, Washington 98104.
Table of Contents
- Costs & Contract: Appears to offer variable contract terms through i3 Verticals that will…
- Complaints & Service: Has received fewer than…
- BBB Rating: Has an “A+” rating and has received…
- Sales & Marketing: Does not appear to hire independent sales representatives and…
Polaris Payments Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
No Merchant Complaints
We are unable to locate any negative Polaris Payments reviews, and there is no outward indication that the company is a scam or a ripoff. It is possible that some Polaris Payments complaints are instead filed against its backend processor, but for the time being, we are inclined to believe that the company simply offers helpful enough customer support to keep any complaints in-house. If you have your own Polaris Payments review to make, please do so in the comments below.
Polaris Payments Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Polaris Payments. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Polaris Payments Customer Support Options
The company offers live chat along with phone and email contact information on its website. Given the overall lack of complaints filed against the company, we will award Polaris Payments an “A” rating at this time, but its customer support options do not qualify it as a top-rated payment processor for customer service.
Polaris Payments Customer Service Number
- (206) 905-4125 – Seattle Office
- (615) 640-1396 – Nashville Office
Other Support Options
- Customer service email address at [email protected]
Polaris Payments Online Ratings
Here's How They Rate Online
Online Ratings Summary
No BBB Complaints
Polaris Payments currently has an “A+” rating with the Better Business Bureau and was formerly accredited with the BBB since 2017 but is no longer accredited. The company has received 0 complaints in the past 36 months. It also has not received any informal negative reviews.
What Merchants Say
Though Polaris Payments has not received any complaints, it formerly received 5 informal reviews, all of which are positive. The most recent review praised the company’s attentive customer service:
I cannot say enough about Polaris Payments. They are extremely knowledgable and helpful not to mention friendly and easy to work with. I switched my main business over to Polaris and was so happy with them so I ended up switching my other business over to them as well. I would recommend to anybody!
Great customer service is a hallmark of a top merchant account provider. Readers should consider their best options for customer service before signing a contract.
An “A” Performance
In light of Polaris’s clean complaint record, we agree with the BBB’s rating. Readers should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Polaris Payments Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
Polaris Payments Contract Terms
There is very little publicly available information about the standard Polaris Payments contract. The Polaris Payments website does claim that there are no long-term contracts, no hidden fees, and transparent pricing. Though the company does not list specific contract terms on its website, there are no client complaints that reference specific rates or fees. The company notably advertises i3 Verticals as the payment processor for the multiple POS systems it advertises.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Polaris Payments also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. The company’s website indicates it is a reseller of the TranSafe and Authorize.Net payment gateway. A standard Authorize.Net agreement charges a rate of 2.30% plus $0.30, a gateway fee of $25 per month, and a $0.10 batch fee.
No Red Flags
The absence of complaints about Polaris Payments on the usual consumer protection forums suggests that most of the company’s clients are satisfied with their contract terms. However, we have also seen no indication that Polaris’s pricing competes with the cheapest credit card processors. If you have any specific knowledge of the standard Polaris Payments contract, (including any early termination fees, monthly minimum fees, or PCI Compliance fees) please share that information in the comment section below this review.
Polaris Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||No|
|Discloses All Important Terms||No|
Inside Sales Staff
Polaris Payments appears to market its services primarily through an in-house sales team, referral partnerships, and traditional advertising. There is no evidence at this time that the company employs independently contracted sales agents, and we are unable to find any Polaris Payments reviews that mention deceptive conduct by the company’s sales agents.
No Deceptive Quotes
As an additional point in the company’s favor, the Polaris Payments website does not promote any misleading rate quotes or unrealistic guarantees. In general, there aren’t any red flags when it comes to Polaris Payments’ marketing tactics. That said, we always recommend that business owners consider a third-party statement audit to find and eliminate hidden fees.
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