Polaris Payments Reviews & Complaints

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Overall Score
5
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How did they treat you?

Overview

In this review, we will provide a detailed review of Polaris Payments, a credit card processing company. We will discuss the services and products offered, including merchant accounts, payment gateways, and point-of-sale solutions. The review will cover the company's pricing structures, contract terms, and overall reliability. Additionally, we will analyze customer feedback and the quality of support provided by Polaris Payments. Comparisons with other payment processors in the industry will also be included to help you determine if Polaris Payments meets your business needs. This article aims to provide you with all the necessary information to make an informed decision.

About Polaris Payments

Polaris Payments, founded in 2011, is a merchant account provider that offers credit card processing for most standard-risk business types. The company is a broker and does not disclose the identity of its backend processor on its website, but its website states that it is not “tied to any one brand or rate,” meaning the company resells the services of several larger entities.

Polaris Payments Homepage

Polaris Payments Payment Processing

Polaris Payments processes most major debit and credit cards for most business types. The company offers POS solutions through i3 VerticalsAloha, Clover, NCR, Poynt, and Silver Cloud. Their other services include next-day funding, mobile processing, virtual terminals, access to payment gateways, PCI validation, e-commerce solutions including shopping carts, data reporting and analytics, recurring billing, and integration with QuickBooks. They also offer growth solutions, including social media tools, text clubs, digital punch cards, marketing services, and cash advances. Polaris Payments emphasizes a commitment to social good, and its website advertises that it gives a percentage of its profits back to charity and offers lower processing rates for non-profit organizations.

Polaris Payments payment processing services
Polaris Payments rates highly as a payment processor

Polaris Payments Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

No Merchant Complaints

We are unable to locate any negative Polaris Payments reviews, and there is no outward indication that the company is a scam or a ripoff. It is possible that some Polaris Payments complaints are instead filed against its backend processor, but for the time being, we are inclined to believe that the company simply offers helpful enough customer support to keep any complaints in-house. If you have your own Polaris Payments review to make, please do so in the comments below.

Polaris Payments Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Polaris Payments. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Polaris Payments Customer Support Options

The company offers live chat, phone, and email contact options on its website. Given the overall lack of complaints filed against the company, we will award Polaris Payments an “A” rating at this time. However, it’s worth noting that its customer support options do not qualify it as a top-rated payment processor for customer service.

Polaris Payments Customer Service Contacts

  • (206) 905-4125 – Seattle Office
  • (615) 640-1396 – Nashville Office

Other Support Options

Polaris Payments Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

No BBB Complaints

Polaris Payments currently has an “A+” rating with the Better Business Bureau and was formerly accredited with the BBB since 2017 but is no longer accredited. The company has received 0 complaints in the past 36 months. It also has not received any informal negative reviews.

What Merchants Say

Though Polaris Payments has not received any complaints, it formerly received 5 informal reviews, all of which are positive. The most recent review praised the company’s attentive customer service:

I cannot say enough about Polaris Payments. They are extremely knowledgable and helpful not to mention friendly and easy to work with. I switched my main business over to Polaris and was so happy with them so I ended up switching my other business over to them as well. I would recommend to anybody!

Great customer service is a hallmark of a top merchant account provider. Readers should consider their best options for customer service before signing a contract.

An “A” Performance

In light of Polaris’s clean complaint record, we agree with the BBB’s rating. Readers should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

Polaris Payments Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Unclear
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Unclear

Understanding Polaris Payments Contract Terms

Details about the standard Polaris Payments contract are scarce. While Polaris Payments asserts on its website that there are no lengthy contracts, hidden fees, and emphasizes transparent pricing, specific contract terms are not publicly available. Despite the absence of detailed information on the website, there are no client complaints referencing specific rates or fees. Notably, Polaris Payments advertises i3 Verticals as the payment processor for the various POS systems it promotes.

E-commerce Solutions and Pricing

Apart from its in-store payment processing services, Polaris Payments also allocates a section of its website to showcase its virtual terminal and payment gateway services. The company is listed as a reseller of the TranSafe and Authorize.Net payment gateways. Standard Authorize.Net agreements typically include a rate of 2.30% plus $0.30, a $25 monthly gateway fee, and a $0.10 batch fee.

No Significant Concerns

The absence of complaints about Polaris Payments on consumer protection forums suggests a general satisfaction with the company’s contract terms among its clientele. However, there is no clear indication that Polaris’s pricing is competitive with the cheapest credit card processors in the market. For individuals with specific insights into the standard Polaris Payments contract, including early termination fees, monthly minimum fees, or PCI Compliance fees, your input is valuable and encouraged to be shared in the comment section below this review.

Polaris Payments e-commerce
Discover Polaris Payments’ array of e-commerce solutions, including virtual terminals and payment gateways

Polaris Payments Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

Inside Sales Staff

Polaris Payments appears to market its services primarily through an in-house sales team, referral partnerships, and traditional advertising. There is no evidence at this time that the company employs independently contracted sales agents, and we are unable to find any Polaris Payments reviews that mention deceptive conduct by the company’s sales agents.

No Deceptive Quotes

As an additional point in the company’s favor, the Polaris Payments website does not promote any misleading rate quotes or unrealistic guarantees. In general, there aren’t any red flags when it comes to Polaris Payments’ marketing tactics. That said, we always recommend that business owners consider a third-party statement audit to find and eliminate hidden fees.

Our Polaris Payments Review Summary

Our Final Thoughts

Polaris Payments is rated as a reliable credit card processing provider based on all available information. The company has not garnered any public complaints and avoids using deceptive sales tactics in its marketing. However, our rating for Polaris Payments may evolve as additional client feedback emerges.

To ensure transparency and secure the best deal, potential clients should inquire about all possible contract terms before enrolling and compare Polaris Payments’ rates with those of top-rated providers. By taking these precautions, businesses can make an informed choice that aligns with their unique payment processing needs.

Location & Ownership

Jason Keil is the founder and CEO of Polaris Payments, which is headquartered at 220 2nd Ave S, Seattle, Washington 98104.

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Testimonials & Complaints

How Did Polaris Payments Treat You?

4 User Reviews

Tell Us How They Treated You

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Copyright

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