Vericomm Review

6 Replies

Credit Card Processors
Vericomm Logo
Category Breakdown
Sales & Marketing rated C minus
Costs & Contract rated F
Complaints & Service rated C minus
BBB Rating rated B minus

Overall Rating


Vericomm ( is a merchant account provider that specializes in marketing credit card processing services and point-of-sale (POS) systems to small retail and restaurant businesses. There is some evidence that the company is a reseller of iPayment contracts, and it may also resell National Processing Company services. Vericomm appears to have begun operations in 1996 and may also use the alternate business names “Vericomm Credit Card Systems” and “Vericomm Electronics.” Vericomm is a registered ISO of Wells Fargo Bank, N.A., Walnut Creek, California. The company is located at 27200 Tourney Road, Ste 220, Valencia, California 91355.

Vericomm Products and Services Industries Served
  • Retail
  • Mobile
  • E-commerce
  • Restaurant

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Sales & Marketing | C-

Key Points – Sales & Marketing
Uses independent resellers? Yes
Promotes deceptive rate quotes? No
Discloses all important terms? No

Vericomm primarily markets itself through the use of independent sales agents. The company is showing numerous complaints related to its sales tactics, including nondisclosure of fees, misrepresentation of rates and service lengths, and deceptive claims related to the company’s equipment leases. Generally speaking, Vericomm appears to be a standard “hiring mill” company with a team of minimally trained, poorly regulated sales agents. Vericomm’s responses to merchant complaints about agent deception generally hold the merchants to their contracts and make little effort to rectify the situation. To its credit, Vericomm does not appear to engage in deceptive advertising strategies on its website.

Vericomm Marketing Example

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Costs & Contract | F

Key Points – Costs & Contract Terms
Swiped rate: Variable
Keyed-in rate: Variable
Termination fee: $595
PCI compliance fee: Variable
Equipment lease: 48 mos./non-cancellable

The standard Vericomm contract (available below as part of the company’s sales rep kit) is a three-year agreement through iPayment with an early termination fee of up to $595, an annual fee of up to $99, a monthly minimum fee of $25, a chargeback fee of $35, a statement fee of up to $15, costly tiered pricing, and, most notably, equipment leases through Northern Leasing/MBF Leasing/Lease Finance Group. The terms of the iPayment contract, which may also include PCI Compliance fees, are essentially the most expensive contract terms offered by iPayment’s processor, First Data.

As a major strike against the company, Vericomm is partnered with Northern Leasing for its equipment leases. Northern Leasing is a known provider of long-term, expensive, non-cancellable equipment leases that cost merchants thousands of dollars for equipment that should cost only a couple hundred dollars. In fact, the sales rep kit linked above mentions that sales reps may sign merchants up for leases of $169.95/month for equipment that shouldn’t cost more than $300 to buy. This is an expense of over $8,000 over the life of the non-cancellable contract. The company’s iPayment contract alone would be enough to lower the company’s score in this category into the “D” range, but the attendant equipment leases push it into “F” territory. See the Vericomm Sales Rep Kit.

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Complaints & Service | C-

Key Points – Complaints & Service
Total complaints: 30+
Live customer support: Yes
Most common complaint: Hidden fees

We are currently able to locate over 30 Vericomm negative reviews, some of which accuse the company and its leasing affiliate, Northern Leasing, of being a scam or a ripoff. Common complaints include nondisclosure or misrepresentation of fees, difficulty cancelling service, expensive equipment leases, and poor customer service. The official Vericomm responses to many of these complaints insist that the company’s hands are tied when it comes to its equipment leases and early termination fees, and the company usually denies any liability for the verbal guarantees made by its independent agents. This stance does not indicate an emphasis on helpful customer service at Vericomm.

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BBB Report | B-*

Due to an ongoing review of greater Los Angeles-area companies, a current Better Business Bureau profile for Vericomm is unavailable at this time. At the time of our last review, Vericomm held an “A+” rating with the BBB and had obtained BBB accreditation in 2001. The report showed that the company had received 15 complaints within the previous 36 months, consisting of eight regarding problems with products and services and seven with advertising and sales issues. Out of the total, only five of the complaints were resolved to the merchant’s satisfaction while 10 merchants reported that they were not satisfied with the company’s response. Given the company’s figures at the time of our last update and its performance in other categories of this review, we have adjusted this category to a “B-” for the time being.

* Denotes CPO-adjusted BBB score

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Bottom Line

Vericomm Review

Rated 1.9 out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2015-05-14

Vericomm rates as a substandard merchant services provider according to our rating system. The company’s contract terms through iPayment and Northern Leasing are very expensive, and there are numerous complaints from merchants about Vericomm’s sales team. Strangely, the company is showing a lower-than-expected number of complaints, but the content of the existing complaints is consistent enough to lower the company’s score. Vericomm’s grade may be subject to change once the BBB updates its information on the company.

This review was originally published on 11/5/12 and was last updated on 5/14/15.

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  1. Daniel

    I had used vericomm for quite a number of years in my business. It seemed like a good deal as I had no other previous experience with credit card processors. I called to close my account last year as I had decided to change processors and no longer needed their service. I have been trying to send faxes and letters for months and to no avail. I can’t talk to them on the phone, because like other commentors, I get put on hold for hours.
    The customer service is awful and cannot be gotten through to. I lost hope and gave up the fight for a few months but now I am on the warpath. Hopefully I can get through to someone that will give me a correct fax number or address. Hell, I would settle for a telegraph line that I may send my account closing letter.
    The company is terrible and does not offer any help after you sign papers. I hope more people will write reviews and show the bad side as this company does not need to be in business anymore.

  2. Joanne Prosnik

    I cancelled my contract with Vericomm on January 8, 2015. I signed a 3 year contract with my sales rep in December of 2010 and upon cancelling my services with them in January of 2015, was charged a $595 early termination fee. After hours on hold and speaking to countless reps, I was told I had a 3 year contract with an automatic 2 year renewal. I am now waiting for copies of this contract which I should get faxed to me in 24-48 hours and mailed within 5 business days. Their customer service is horrible. They don’t return calls, and they put you on hold forever.I feel that I am powerless to get my ETF returned! I unfortunately used the same representative to go with my new processing company , Heartland and am beginning to think that I made another mistake!! She has been avoiding me as well.

    I also returned my leased equipment ( which I had with Vericomm ) to the processing center and was told that I had to pay another months lease even though I had not used the equipment at all in January but because they had not received it by January 1, I was responsible for the payment of $56.95. What a horrible company. Do not use them for any merchant services. Lesson learned I hope.

  3. Jim

    A salesman from Vericomm reached out to me and I expressed interest in their services, until I read this review. I sent it to him and asked for his reaction. Anyway, after that I said I would be checking out other merchants while still considering Vericomm.

    Two days later I received an email from him that I considered to be spam. I asked him to refrain from sending me generic emails and this is his response:


    Let me please make one thing clear. I do not need your business. I am here to help, and if you choose to go elsewhere then that is your decision.

    Kevin Jones

    So, that’s it for me.

    1. Kevin Jones

      This is Kevin Jones with Vericomm. My goal is to help business owners in need. I will not waste the merchants time or mine. I was greeted with a very negative response and was told that my email would not help my cause. Therefor I told the merchant that I did not need his business and am only interested in working with a merchant that wishes to save money.

      Kevin Jones

  4. Carmen Blanks

    I found Vericomm to be a very helpful processor. They worked to clear up some issues I had with my previous processor and i was provided a free brand new EMV terminal. I was offered Interchange pricing, which was not even an option with y,m previous processor.

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