A Global Payments Reseller
Xenex Payment Systems is a New York-based merchant account provider. There is some indication that Xenex is a reseller of Global Payments contracts. Alternatively, there is also evidence that Xenex offers contracts through EVO Payments International.
Xenex Payment Systems Payment Processing
Xenex Payment Systems processes all major debit and credit cards for most business types. Their services include EMV card readers/swipers, POS systems, e-commerce solutions, gift and loyalty programs, ACH and check services, cash advances, and next day and same day funding.
Xenex Payment Systems Location & Ownership
Founded in 1993, Xenex Inc./Xenex Payment Systems is a registered ISO/MSP of Deutsche Bank Trust Company Americas, New York, NY. The company’s headquarters was formerly listed at 1539 Broadway, Hewlett, NY 11517. The Better Business Bureau no longer lists a president or CEO, but Winston Sylvester was the last listed president and chairman of Xenex.
Xenex Payment Systems Review Table of Contents
- Costs & Contract: Xenex Payment Systems offers a three-year contract through EVO Payments International with an early termination fee of $595. The company also offers payment gateways through Authorize.Net, NMI, and eProcessing Network.
- Complaints & Service: Xenex Payment Systems has received approximately 10 public complaints.
- BBB Rating: Xenex Payment Systems has an “A+” with and has received 0 complaints and 0 reviews in the past 3 years. The company has been accredited by the Better Business Bureau since 2011.
- Sales & Marketing: Xenex Payment Systems hires independent sales representatives and has received a few merchant complaints about its sales practices.
9 Responses
I’ve had an account with them since 2009 and appreciate working with a small company where I can call and get the support I need for my business financial transactions.
total scumbags! ripoff and complete lies! stay far away from this chop shop. just google there address and you will see no corporate headquarters just a chop shop in a strip mall in the attic.
From The Editor
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Be aware that Xenex Payment Systems customer service is less than adequate when it comes to their long term customers and providing the necessary information to make sound business decisions regarding their services. Over the past 6 years of being one of their good standing customers, we were not given notice to a termination fee that would be deducted from our account due to us terminating our services with them. We were unaware that we were still in any contract with them that would negate a termination fee of any kind. We were taken for $495 fee plus 3 months of inactivity on our account. Leave it to the banking corporations to once again go after the small business’s bottom line. How can they keep getting away with this? “Government” needs to step in and make some changes. Xenex management, feel free to contact me regarding any corrections you can provide for my injustices.
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Are you with Xenex? Learn how to resolve this complaint.
This company has a sales representative named Ryan Anderson, he is a crook, he leased a credit card terminal to me, I am paying 57.46 on every month, he never explained I was in a contract for 48 months, now I’m hooked, I have 4 other merchants that he did the same thing to, we are getting a class action lawsuit against him, anybody else interested please blog this site!!
In defense to Ryan Anderson, he has always been a great guy to work with and Im pretty sure that this is his old employeer and now competition trying to slander his name and business.
Hi Andrew,
It sounds like there could be a misunderstanding with the agreement you signed and I apologize for that. Unfortunately there is no way for us to identify your business so we can redress the wrong and remedy the situation. Please leave some way for us to identify your business below or you can reach out to us anytime from 9-5 Monday-Friday.
Best Regards,
Management
Xenex Payment Systems
Same exact problem with the same exact person. He doesn’t explain that you are actually signing two contracts, there is nothing on the service contract that says you are entering into a 4 year contract for service ALONG with the contract to lease the machine.
We have been doing business with Xenex for about 3 years under the impression we did not have a contract because when we switched to them 3 years ago the person representing Xenex told me it was only a one year contract and after that I could cancel or switch without any cancelation charges, because that was a big issue last time I switched. Which brings us to present day. We had a few transactions that caused us a lot of greif, we are a small business and cash flow is very important to us, on a couple transactions they withdrew refunds before the oringinal money was ever credited to our account causing a overdraft on a couple of occasions in which they would only refund my tranaction charge and do nothing about my banks overdraw charges caused by them. they also held funds for two weeks that had nothing to do with the botched transactions.I decided to leave them and go with someone else and when I told them I was canceling they told me there would be a $495.00 cancellation fee as stated in my contract on page 3. I told them I did not have a page 3, it turns out there represetitve only gave me page 1 and 2 of 6 pages. End of story they got there money I am with my bank my transactions are quicker and my bank is crediting me the amount of the cacellation fee for switching. I am glad I switched.
I’ve been doing business with xenex for 3 yrs. I have a serious complaint. I full filled my contract and when I tried to cancel with proper procedures, they gave me the wrong information. They told me to cancel one month prior because there service automatically renews. I called and the personal gave me the wrong information. After they took my $250 they told me it was 30 days after your contract. Since my contract is up they have no interest of giving me my money back. Since my contract is up less than 30 days, what happened to being prorated?? You still have to take my whole $250. What a rip off! Who wants to give money away?? Don’t go with this company