Crescent Processing Overview
Founded in 2006, Crescent Processing Company (crescentprocessing.com) is a merchant account provider located in Dallas, Texas. The company uses TSYS for its card processing network but appears to handle the customer service of its merchant accounts directly. Aside from providing credit card processing services, Crescent also supplies PIN debit processing, check services, gift card processing, electronic signature capture, and merchant cash advances. Crescent Processing Company is also affiliated with new a provider called Park Central Company. It is unclear if Park Central is just another business name of Crescent, a subsidiary, or an independent sub-ISO; however, the evidence suggests that Park Central is either another DBA or a wholly owned subsidiary.
Crescent Processing Sales & Marketing Tactics | D
Crescent Processing Company appears to rely heavily upon hiring independent outside agents and resellers to market and sell its services. Based on reports from numerous merchants, it appears that the company is doing a poor job of controlling deceptive sales tactics that some of these agents occasionally use and that Crescent’s underwriting policies allow for it. Not only that, but the company’s sales program seems to encourage agents to sell expensive, long-term merchant account contracts in exchange for high commissions. It appears that Crescent agents are either poorly trained on the details of the contracts they sell, or are encouraged to avoid discussing them with potential merchant customers.
Crescent Processing Fees, Costs & Contract Terms | F
Pricing and contract terms seem to vary based on the merchant and the agent setting up the account. However, Crescent’s standard contract appears to be a four year automatically renewing contract with a $495 Early Termination Fee (ETF). It is unclear at the time of this update if the company also charges an annual or monthly PCI Compliance Fee. Merchants are encouraged to carefully read and understand their contracts before signing with with the company.
Crescent sales agents also appear to receive additional commissions for selling credit card terminals leases that may come with additional and expensive contracts. This reviewer advises to never lease processing hardware because it is the most expensive way to obtain it. Buy your equipment and shop around before purchasing it.
If you have any addtional information about Crescent Processing’s fees or contract, please leave it in the comment section below.
Crescent Processing Complaints & Service | D
For a provider of its size and time in business, Crescent Processing Company has a high number of complaints. The common theme among the complaints is that merchants reported receiving higher than quoted processing fees and other unexpected/undisclosed fees, and that agents failed to disclose a $495 cancellation fee in connection with a three to four year auto-renewing contract. Several merchants have also reported that Crescent continued to debit fees even after the account was cancelled.
A few reviews also indicated a poor level of customer service and long wait times when attempting to resolve problems. Most of the problems appear to be traced back to the sales agent as the source of the problems due to non-disclosure of terms and fees; however, Crescent’s business practices seem to allow for these types of problems to occur.
Crescent Processing BBB Report | F (CPO Adjusted)
As of this review, Crescent Processing Company is not accredited with the Better Business Bureau (BBB). Additionally, the BBB is reporting 319 complaints filed in the last 36 months against the company (down slightly from 321 as of our last update). Yet, inexplicably, the BBB is awarding Crescent an “A-“ rating. Of the 319 complaints, 156 are regarding service problems, 93 with billing and collection disputes, and 70 with advertising and sales issues. Of the total, 98 were not resolved to the merchant’s satisfaction. Based on the amount of complaints and that many have gone unresolved, we are adjusting the rating to a “F” for the purposes of this review. You can learn more about why we adjust BBB ratings in our rating criteria.
Crescent Processing Company has received a low rating in this review because of its heavy use of independent resellers, unfavorable underwriting policies, and high complaint count. The company can improve its rating by implementing business practices that do not allow agents to deceive merchants, reducing or eliminating its cancellation fee and service agreement length, and reducing or eliminating future complaints.
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