PayLeap Overview

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A Payment Processor for E-Commerce and More

Formerly known as Affinity Payments, PayLeap is a merchant account provider founded in 2008 in Warsaw, Indiana. The company is best known for its virtual terminal and e-commerce credit card processing package, but it also supplies traditional credit card terminals and POS systems. PayLeap was acquired by Acculynk in 2012, and Acculynk was acquired by First Data in 2017. As a result, PayLeap is now a First Data subsidiary.

Accepting PIN Debit Payments Online

PayLeap has primarily positioned itself as a competitor of companies such as, PayPal, Google Checkout, and Volusion with a service offering that appeals to merchants interested in e-commerce and virtual terminal services. One way that PayLeap distinguishes itself, however, is that it enables merchants to process PIN debit payments over the internet.

PayLeap Location and Ownership

PayLeap is a registered ISO of Wells Fargo Bank, N.A., Concord, California, and is headquartered at 3634 E US Highway 30, Warsaw, Indiana. John Chandy is the general manager of PayLeap and Ashish Bahl is the CEO of Acculynk.

PayLeap Review Table of Contents

  • Costs & Contract: PayLeap offers a month-to-month contract with no early termination fee.
  • Complaints & Service: PayLeap has received fewer than 10 public complaints.
  • BBB Rating: PayLeap has an “A+” with the Better Business Bureau and has received 0 complaints in the past three years.
  • Sales & Marketing: PayLeap appears to hire independent sales representatives but has not received any complaints related to its sales team.
  • Rates & Fees: How Merchants Got The Best Rates With PayLeap
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Products & Services Offered

  • Debit and credit card processing
  • ACH processing
  • Recurring billing
  • Internet PIN debit
  • Online payment gateway and virtual terminal
  • POS equipment

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce
  • MOTO

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PayLeap Rates, Fees, and Costs

Key Points

Debit Rate 2.39% + $0.29
Credit Rate 2.89% + $0.29
Virtual Terminal Rate 1.89% + $0.29
Monthly Fee $19.99
Statement Fee $10 Per Month
ACH Processing Fee $14.99 Per Month
Early Termination Fee None
PCI Compliance Fee None
Equipment Lease Terms N/A

Fixed-Rate Pricing

The PayLeap pricing page lists transaction fees 2.39% plus $0.29 for debit transactions and 2.89% plus $0.29 for credit card transactions, and a monthly service fee of $19.99. According to a now-defunct partners page, Payleap charges a $10 monthly statement fee. Merchants who wish to accept gift card payments and/or ACH/eCheck processing will also be subject to an additional $14.99 monthly fee for each respective service. It is unclear if there are additional minimum processing fees or PCI Compliance Fees. Be sure to ask your agent to list all fees and thoroughly read the contract before signing.

Month-to-Month Contract

PayLeap’s standard merchant account contract has a month-to-month service agreement with no cancellation fee and appears to have competitive pricing in comparison to budget-friendly merchant account providers. There are also no merchant complaints to be found regarding the company’s rates and fees. Due to this we are awarding the company an “A” rating in this section. If you have more information about PayLeap’s pricing, please share it in the comment section below.

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Response from PayLeap

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PayLeap Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

As of this review, PayLeap has only 1 recent complaint on the usual forums and consumer protection websites. The complaint accuses PayLeap of improperly holding funds, but it seems that the merchant might have had some issues with chargebacks in this case. Our research shows that the vast majority of PayLeap’s merchants are satisfied with the company’s services, and there are no obvious issues with the company according to available complaints.

PayLeap Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against PayLeap. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

PayLeap Customer Support Options

PayLeap offers phone support, online chat, and an FAQ section on its website, but it is possible that these channels are at least partially serviced by First Data, PayLeap’s backend processor. In general, the company’s support appears to compare favorably to that offered by the top merchant accounts for great customer service.

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Response from PayLeap

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PayLeap BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

 Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Clean Complaint Record

As of this review, PayLeap is not accredited with the Better Business Bureau. The company has an “A+” with the BBB at this time despite 0 complaints filed in the last 36 months. The company has not received any informal reviews through the BBB either.

An “A” Performance

In light of the company’s clean complaint record, we have adjusted the BBB’s rating to an “A” overall. Merchants should be aware, however, that there are reasons to be skeptical of the BBB’s rating system.

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Response from PayLeap

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside/Outside Sales Team

PayLeap appears to primarily market its services in several ways, including online advertising, strategic partnerships, and independent resellers. Although the use of independent resellers would normally lower a company’s score in this section, PayLeap seems to have avoided the typical problems usually associated with the practice. We are currently unable to locate any complaints that mention unethical practices by the company’s sales team.

No Tricky Quotes

There is no evidence of deceptive rate quoting in PayLeap’s official materials. The company does list some of its per-transaction fees on its website, but these fees are fixed for all transactions and accurately quoted. If you suspect that PayLeap is sneaking hidden fees into your contract, we recommend seeking a third-party statement audit to eliminate undisclosed charges.

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Response from PayLeap

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PayLeap Marketing Example

PayLeap Logo

Our Opinion of PayLeap

A Reliable E-Commerce Payment Option

Overall, PayLeap scores well in our review due to its very low complaint total and its competitive pricing. It is best-suited for specific business types that can make use of its internet PIN debit solution. In general, PayLeap has very few merchant complaints and offers month-to-month contracts with no early termination fees, which is ideal for most small businesses. Merchants can obtain the best pricing by comparing PayLeap’s contract terms to those offered by top-rated merchant accounts.

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Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

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