Formerly known as Affinity Payments, PayLeap (payleap.com) is a merchant account provider founded in 2008 in Warsaw, Indiana. The company is best known for its virtual terminal and e-commerce credit card processing package, but also supplies traditional credit card terminals and POS systems.
PayLeap has primarily positioned itself as a competitor of companies such as Authorize.net, PayPal, Google Checkout, and Volusion with a service offering that appeals to merchants interested in e-commerce and virtual terminal services. Scott Miller is listed as the CEO of PayLeap.
Sales & Marketing
Key Points - Sales & Marketing
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
PayLeap appears to primarily market its services in several ways, including online advertising, strategic partnerships, and independent resellers. Although the use of independent resellers would normally lower a company’s score in this section, PayLeap seems to have avoided the typical problems usually associated with the practice with strict underwriting and sales policies. There is no evidence of deceptive rate quoting in PayLeap’s official materials, and we are currently unable to locate any complaints that mention unethical practices by the company’s sales team.
PayLeap Marketing Example
Costs & Contract
Key Points - Costs & Contract
|Swiped Rate||2.39% + $0.29|
|Keyed-in Rate||2.89% + $0.29|
|Early Termination Fee||None|
|PCI Compliance Fee||None|
|Equipment Lease Terms||N/A|
The PayLeap pricing page lists transaction fees of 1.89% plus $0.29 for PIN Debit transactions, 2.39% plus $0.29 for normal debit transactions, 2.89% plus $0.29 for credit card transactions, and a monthly service fee of $19.99. According to this page, which lists its other fees, Payleap also charges a $10 monthly statement fee. Merchants who wish to accept gift card payments and/or ACH/eCheck processing will also be subject to an additional $14.99 monthly fee for each respective service. It is unclear if there are additional minimum processing fees or PCI Compliance Fees. Be sure to ask your agent to list all fees and thoroughly read the contract before signing.
PayLeap’s standard merchant account contract has a month-to-month service agreement with no cancellation fee and appears to have competitive pricing in comparison to similar services. There are also no merchant complaints to be found regarding the company’s rates and fees. Due to this we are awarding the company an “A” rating in this section. If you have more information about PayLeap’s pricing, please leave it in the comment section below.
Complaints & Service
Key Points - Complaints & Service
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
As of this review, PayLeap has only one recent complaint on the usual forums and consumer protection websites. The complaint accuses PayLeap of improperly holding funds, but it seems that the merchant might have had some issues with chargebacks in this case. Our research shows that the vast majority of PayLeap’s merchants are satisfied with the company’s services, and there are no obvious issues with the company according to available complaints. PayLeap offers phone support, online chat, and an FAQ section on its website, but it is possible that these channels are at least partially serviced by First Data, PayLeap’s backend processor.
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Key Points - BBB
|Product & Service Complaints||0|
|Billing & Collection Complaints||1|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
As of this review, PayLeap is not accredited with the Better Business Bureau. The BBB is reporting an “A” rating for the company with one complaints filed in the last 36 months. This lone complaint has to do with billing and collection and was not resolved by PayLeap. The BBB cites this unresolved complaint as the lone factor lowering PayLeap’s grade at this time, although the company has also received a negative informal review through the BBB. In light of the company’s complaint total and resolution ratio, we agree with the BBB’s rating.
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About Phillip Parker
Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded CardPaymentOptions.com to help merchants enact positive change in the credit card processing industry. Schedule a Consultation with PhillipSchedule a Consultation with Phillip
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