PayLeap Overview

A Payment Processor for E-Commerce and More

Formerly known as Affinity Payments, PayLeap (payleap.com) is a merchant account provider founded in 2008 in Warsaw, Indiana. The company is best known for its virtual terminal and e-commerce credit card processing package, but it also supplies traditional credit card terminals and POS systems. PayLeap was acquired by Acculynk in 2012, and Acculynk was acquired by First Data in 2017. As a result, PayLeap is now a First Data subsidiary.

Accepting PIN Debit Payments Online

PayLeap has primarily positioned itself as a competitor of companies such as Authorize.net, PayPal, Google Checkout, and Volusion with a service offering that appeals to merchants interested in e-commerce and virtual terminal services. One way that PayLeap distinguishes itself, however, is that it enables merchants to process PIN debit payments over the internet.

PayLeap Location and Ownership

PayLeap is a registered ISO of Wells Fargo Bank, N.A., Walnut Creek, California, and is headquartered at 3634 E US Highway 30, Warsaw, Indiana 46580. John Chandy is the senior vice president and general manager of PayLeap.

PayLeap Review Table of Contents

  • Costs & Contract: PayLeap offers a month-to-month contract with no early termination fee.
  • Complaints & Service: PayLeap has received fewer than 10 public complaints.
  • BBB Rating: PayLeap has an “A+” rating with the Better Business Bureau and has received zero complaints in the past three years.
  • Sales & Marketing: PayLeap appears to hire independent sales representatives but has not received any complaints related to its sales team.
  • Rates & Fees: How Merchants Got The Best Rates With PayLeap

Products & Services Offered

  • Debit and credit card processing
  • ACH processing
  • Recurring billing
  • Internet PIN debit
  • Online payment gateway and virtual terminal
  • POS equipment

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce
  • MOTO
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PayLeap Rates, Fees, and Costs

Key Points

Debit Rate 2.39% + $0.29
Credit Rate 2.89% + $0.29
Early Termination Fee None
PCI Compliance Fee None
Equipment Lease Terms N/A

Fixed-Rate Pricing

The PayLeap pricing page lists transaction fees of 1.89% plus $0.29 for PIN Debit transactions, 2.39% plus $0.29 for normal debit transactions, 2.89% plus $0.29 for credit card transactions, and a monthly service fee of $19.99. According to a now-defunct partners page, Payleap charges a $10 monthly statement fee. Merchants who wish to accept gift card payments and/or ACH/eCheck processing will also be subject to an additional $14.99 monthly fee for each respective service. It is unclear if there are additional minimum processing fees or PCI Compliance Fees. Be sure to ask your agent to list all fees and thoroughly read the contract before signing.

Month-to-Month Contract

PayLeap’s standard merchant account contract has a month-to-month service agreement with no cancellation fee and appears to have competitive pricing in comparison to budget-friendly merchant account providers. There are also no merchant complaints to be found regarding the company’s rates and fees. Due to this we are awarding the company an “A” rating in this section. If you have more information about PayLeap’s pricing, please share it in the comment section below.

Response from PayLeap

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PayLeap Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

As of this review, PayLeap has only one recent complaint on the usual forums and consumer protection websites. The complaint accuses PayLeap of improperly holding funds, but it seems that the merchant might have had some issues with chargebacks in this case. Our research shows that the vast majority of PayLeap’s merchants are satisfied with the company’s services, and there are no obvious issues with the company according to available complaints.

PayLeap Support Options

PayLeap offers phone support, online chat, and an FAQ section on its website, but it is possible that these channels are at least partially serviced by First Data, PayLeap’s backend processor. In general, the company’s support appears to compare favorably to that offered by the top merchant accounts for great customer service.

Response from PayLeap

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PayLeap BBB Rating Summary

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Clean Complaint Record

As of this review, PayLeap is not accredited with the Better Business Bureau. The BBB is reporting an “A+” rating for the company with zero complaints filed in the last 36 months. The company has also not received any informal reviews through the BBB.

An “A” Performance

In light of the company’s clean complaint record, we agree with the BBB’s rating. Merchants should be aware, however, that there are reasons to be skeptical of the BBB’s rating system.

Response from PayLeap

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Inside/Outside Sales Team

PayLeap appears to primarily market its services in several ways, including online advertising, strategic partnerships, and independent resellers. Although the use of independent resellers would normally lower a company’s score in this section, PayLeap seems to have avoided the typical problems usually associated with the practice. We are currently unable to locate any complaints that mention unethical practices by the company’s sales team.

No Tricky Quotes

There is no evidence of deceptive rate quoting in PayLeap’s official materials. The company does list some of its per-transaction fees on its website, but these fees are fixed for all transactions and accurately quoted. If you suspect that PayLeap is sneaking hidden fees into your contract, we recommend seeking a third-party statement audit to eliminate undisclosed charges.

Response from PayLeap

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PayLeap Marketing Example

PayLeap Logo

Our Opinion of PayLeap

A Reliable E-Commerce Payment Option

Overall, PayLeap scores well in our review due to its very low complaint total and its competitive pricing. It is best-suited for specific business types that can make use of its internet PIN debit solution. In general, PayLeap has very few merchant complaints and offers month-to-month contracts with no early termination fees, which is ideal for most small businesses. Merchants can obtain the best pricing by comparing PayLeap’s contract terms to those offered by top-rated merchant accounts.

Phillip Parker is a former merchant services sales agent who believes the industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. He created this website to help you avoid the bad players, save money on fees, and to get peace of mind with your merchant account. If you would like to help support his work, learn more about our cost reduction service. We can evaluate your statement, tell you exactly how much you're overpaying, and then help you dramatically reduce your fees with your current credit card processor. Looking to switch instead? See our list of the best merchant account providers.

Schedule a Consultation with Phillip

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