|Sales & Marketing|
|Costs & Contract|
|Complaints & Service|
Anovia Payments (anoviapayments.com) is an Irving, Texas-based merchant account provider with operations in North American and Europe. Founded in July 2013 by the former president and vice president of sales at SignaPay, Anovia offers debit and credit card processing, gift card processing, electronic check conversion, e-commerce solutions, and a proprietary back office management system called “Virtual Office.” The company relies on TSYS Merchant Solutions for its processing network in the U.S. and First Data for its processing network in Canada. Anovia Payments is headquartered at 600 Las Colinas Blvd., Suite 1200, Irving, Texas 75039, and the company is a registered ISO/MSP of Merrick Bank, South Jordan, Utah.
|Key Points – Sales & Marketing|
|Uses independent resellers?||No|
|Promotes deceptive rate quotes?||No|
|Discloses all important terms?||No|
Anovia Payments hires in-house, W2-employed sales representatives to market its services directly. While this is preferable to the industry standard of hiring independently contracted agents, it is worth noting that Anovia has recently partnered with a telecommunications company called ACN to refer merchants. Although ACN has received numerous negative reviews online, an Anovia representative has stated that ACN sales reps do not have the ability to offer specific pricing or product recommendations to merchants. In addition, merchants interact with Anovia for the entire sales process, and ACN representatives are not involved directly with merchants. Given this sales structure, it seems unlikely that merchants will experience deceptive practices when dealing with Anovia Payments.
|Key Points – Costs & Contract Terms|
|PCI compliance fee:||Variable|
There is no specific information available online about the standard Anovia Payments contract at this time. The company’s partnership with TSYS means that Anovia Payments likely offers contract terms that are very similar to those of TSYS. It is possible that these terms may vary, though, depending on a merchant’s business type, size, and time in business. One complaint in the comment section of this review describes fund withholding by Anovia, but this seems to be an isolated incident at this time.
Our review of TSYS grades that company’s contract terms as a “C,” but Anovia is not showing any complaints online about its contract at this time. We will therefore split the difference and award the company a “B” until more is known about its contract terms. If you have any knowledge about the standard Anovia contract, please leave that information in the comment section of this review.
|Key Points – Complaints & Service|
|Live customer support?||Yes|
|Most common complaint:||N/A|
We are able to locate three Anovia Payments complaints in the comment section below this review, and none of these accuse the company of being a scam. Each complaint cites a different issue, from internal problems among employees to difficulty cancelling service to fund holds. The Anovia website lists a phone number for general customer support and an email form for non-urgent issues. Given the company’s complaint volume, we will award it an “A-” at this time.
|Key Points – BBB Report|
Anovia Payments currently has an “A-” rating with the Better Business Bureau and has been accredited since June 2014. The company has received three total complaints, with two related to billing and collection and one due to a product or service issue. Anovia has successfully resolved all three complaints. The BBB cites the length of time that Anovia has been operating as the lone factor lowering its score. In light of this information, we agree with the BBB’s rating.
This review was originally published on 9/12/13 and was last updated on 1/20/15.
Leave your review of Anovia Payments in the comment section below:
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