Overview
A Pioneer of Value Pricing
Headquartered in Orlando, Florida, Fattmerchant (fattmerchant.com) is a subscription-style merchant account provider that was established in 2013 but began operations in early 2014. Like Payment Depot or Transparent Merchant Services, Fattmerchant specializes in charging merchants a flat monthly fee and a fixed per-transaction fee with no percentage-based rates. The company was previously known as “Sunshine Payment Services” and is a reseller of NPC/Vantiv. Fattmerchant is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio. Suneera Madhani is the founder and CEO of Fattmerchant.
Mobile & E-Commerce Products for Small Business
Fattmerchant offers mobile phone payment processing as well as a robust virtual terminal for e-commerce merchants. The Fattmerchant mobile app is available on iOS with an Android app due in the coming months. It can be used as a standalone solution or as part of an integrated omnichannel platform that includes both card present and card not present processing. Additionally, all transactions, drafts, catalog items, and inventory updates made in the mobile app are synced in real-time across all devices, including Fattmerchant’s virtual terminal.
A Powerful Competitor to Stripe
Fattmerchant’s e-commerce solution offers many of the same features as the popular payment aggregator Stripe but with several notable improvements. While both services offer an API for developers, a month-to-month contract, and integrated mobile payment options, only Fattmerchant provides a lower per-transaction fee, a customer support phone line, next-day funding, and QuickBooks integration. Fattmerchant’s linked mobile solution supports invoicing, manually keyed-in transactions, saved payment methods, and camera-scanned cards. Merchants are also able to add on a Bluetooth reader or terminal if they choose to accept card present transactions.
Fattmerchant Review Table of Contents
- Sales & Marketing: Fattmerchant does not appear to hire independent sales agents and has not received any complaints about its sales practices.
- Costs & Contract: Fattmerchant offers a month-to-month contract through Vantiv with no early termination fee.
- Complaints & Service: Fattmerchant has received fewer than 10 public complaints.
- BBB Rating: Fattmerchant has an “A+” rating with the Better Business Bureau and has received three complaints in the last three years.
- Rates & Fees: How Merchants Got The Best Rates With Fattmerchant
Contact Fattmerchant
Phone: (866) 397-9826
Website: Fattmerchant.com
Address: 100 S Orange Ave #400, Orlando, Florida, 32801.
Fattmerchant Bottom Line
High Savings and Quality Service
Fattmerchant rates as a reliable merchant services provider according to our rating criteria. The company is showing very few complaints and appears to offer competitive, transparent contract terms. Merchants are encouraged to request and review all documentation, even when dealing with top-rated providers.
For more information about Fattmerchant, call (866) 397-9826 or visit Fattmerchant.com.
About Phillip Parker
Phillip Parker is a former merchant services sales agent who believes the industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. He created this website to help you avoid the bad players, save money on fees, and to get peace of mind with your merchant account. If you would like to help support his work, learn more about our cost reduction service. We can evaluate your statement, tell you exactly how much you're overpaying, and then help you dramatically reduce your fees with your current credit card processor. Looking to switch instead? See our list of the best merchant account providers.
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We used this past year and what was promised did not materialize. Frustrating year of service. Invoice system is poorly designed at their cost is poor value. Hidden fees that are not properly disclosed.
I have not done business with this company, but their phone sales tactics are deplorable. They try to bulldoze their way to a name they got on a list and lie about that person “reaching out to them”. They are rude liars. They will not remove you from their sales lists. I would not trust my money (or my clients’ – I am an accountant), Be wary……
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I had this company for my hair salon for a month.they are the worst. They charged us $99 a month 8c a transaction plus 1.6%. This was the most I have ever paid & it was only for three weeks. It took them a month to get the terminal running properly & they replaced it 3 times. I have already gone back to my old company but still got charged $99 because they require 30 days notice. I would not recommend them to anyone, tech support stops at 5pm so if you work past that too bad, other times we were told they had an 80 minute wait. It’s been a nightmare & im glad to be out of it.
Thanks, your review helped.
I received phone call stating I may have been overcharged “bank fees” and could I provide my banking information to investigate. The man was super aggressive, very misleading about why he was calling, and I finally hung up on him. How is this company surviving in today’s business environment employing tactic like “slamming”. DON’T DO IT
Don’t bother with Fat Merchant. They are nothing but a bunch of liars. I had called them before the 2.9% + .30 flat rate had expired. They told me they would honor it, but it turned out they were only staling me every single time and made nothing but excuses to delay my application. Talked to Sid so many times and heard nothing but lie after lie from her. I’ve submitted several applications to merchant processing company but NONE were the most BS as Fat Merchant. I submitted 3 months worth of credit statements with over $250k of transactions and ZERO chargebacks. That wasn’t enough for them, so they kept on stalling, So sent them my back up processing account again $25k ZERO disputes. Still not enough, they started getting creative with their stalling tactics and lies. Now Sid says now they want a Inventory Report and Profit Loss statement (who asks for that no one because it was just a lie!) Submit it via my quickbooks report, week goes by she hadn’t done nothing, then she goes BTW I want this report now, just more of their lying BS. This was going on from July 14, 2017 through the first 2 weeks of August. Just runaround lies and BS. In the meantime, as Fat Merchant was playing their games we got approved with a better company, infact the new company plus PayPal merchant. And they NEVER asked for all the paperwork that Fat Merchant was making up as they went along because they NEVER intended to give me that 2.9% + .30. So Fat Merchant, Sid can go to hell for who we care! Btw The owner of Fat Merchant is bankrupt and if you google them Chapter 13, and owes foreclosures left and right. Google It!