Overview

Headquartered in Orlando, Florida, Fattmerchant (fattmerchant.com) is a subscription-style merchant account provider that was established in 2013 but began operations in early 2014. Like Payment Depot or Transparent Merchant Services, Fattmerchant specializes in charging merchants a flat monthly fee and a fixed per-transaction fee with no percentage-based rates. The company was previously known as “Sunshine Payment Services” and is a reseller of NPC/Vantiv. Fattmerchant is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio, and is headquartered at 100 S Orange Ave #400, Orlando, Florida, 32801. Suneera Madhani is the founder and CEO of Fattmerchant.

Key Points

  • Sales & Marketing: Fattmerchant does not appear to hire independent sales agents and has not received any complaints about its sales practices.
  • Costs & Contract: Fattmerchant offers a month-to-month contract through Vantiv with no early termination fee.
  • Complaints & Service: Fattmerchant has received fewer than 10 public complaints.
  • BBB Rating: Fattmerchant has an “A+” rating with the Better Business Bureau and has received one complaint in the last three years.
  • Rates & Fees: How Merchants Got The Best Rates With Fattmerchant

Fattmerchant Products and Services

Industries

  • Retail
  • Restaurant
  • Mobile
  • E-commerce
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Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms Yes

Fattmerchant appears to utilize conventional advertising and an in-house sales team to market its services. There is no evidence that Fattmerchant is a typical industry “hiring mill,” and we cannot find any Fattmerchant complaints that accuse the company’s sales reps of unethical conduct. Fattmerchant provides a link to its contract terms on its website, and it lists its full pricing details for anyone to review. There is no indication that these fees are quoted in a misleading way. Fattmerchant’s commitment to transparency is uncommon within the industry and has earned it an “A” in this category.

Fattmerchant Marketing Example

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Costs & Contract

Key Points - Costs & Contract

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee None
PCI Compliance Fee None
Equipment Lease Terms None

The standard Fattmerchant contract (available in part below) is a three-year agreement through NPC with automatic renewal for two-year terms and a Liquidated Damages early termination fee. A company representative has informed us that the company’s early termination fee is actually $0, and that this is specified on the company’s merchant application. The Fattmerchant website also states that the company provides a month-to-month contract with no cancellation penalty. Due to the punitive terms in the company’s boilerplate contract, merchants should ensure that their supplementary documentation lists an early termination fee of $0 or otherwise negates the language of the NPC contract. The Fattmerchant website also states that the company does not charge statement fees, PCI compliance fees, annual fees, batch fees, or monthly minimum fees.

Fattmerchant offers three pricing plans: a flat rate plan with no monthly fee, a $79/month subscription-style plan, and a $99/month subscription-style plan. The flat rate plan charges 2.9% plus $0.15 per transaction and is intended for new or small businesses. This plan includes a virtual terminal, mobile processing, and a payments API. The $79/month plan charges interchange plus $0.15 per transaction and includes an online shopping cart and a virtual terminal. The $99/month plan charges interchange plus $0.05 per transaction. It is intended for retail merchants but does not include free equipment. Merchants who typically process a low number of high-ticket transactions will benefit most from Fattmerchant’s pricing structure, but the savings under each plan will vary depending on each merchant’s credit card processing profile.

We cannot find only one complaint about Fattmerchant’s rates and fees, and this merchant describes pricing that is exactly consistent with the company’s advertised pricing. In general, it appears that most of the company’s merchants are satisfied with their pricing. We have accordingly assigned it an “A” rating in this section for the time being. See the Fattmerchant Merchant Agreement.

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Complaints & Service

Key Points - Complaints & Service

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

We can find only a few negative Fattmerchant reviews, and there is no indication that the company is a scam or a ripoff. Fattmerchant provides phone and email contact information on its website, and a company representative has informed us that Fattmerchant offers its own in-house after-hours support. Fattmerchant hasn’t been in the industry for very long, so it may start accumulating complaints over time. However, its clean complaint record over its first three years is impressive enough to warrant an “A” in this category for now.

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BBB

Key Points - BBB

Product & Service Complaints 1
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Fattmerchant currently has an “A+” rating with the Better Business Bureau and has been BBB-accredited since August 2015. The company has received one complaint since its BBB profile was created, and this complaint was related to a product or service issue. The lone complaint either was resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. Fattmerchant also has received four positive reviews, although it should be noted that these reviews are not subject to authentication by the BBB. Given the fact that there is only one complaint filed against Fattmerchant, we agree with the BBB’s rating at this time.

Fattmerchant Logo

Fattmerchant Bottom Line

Fattmerchant rates as a reliable merchant services provider according to our rating criteria. The company is showing very few complaints and appears to offer competitive, transparent contract terms. Merchants are encouraged to request and review all documentation, even when dealing with highly rated providers.

Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.

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4 Reviews Leave Your Review Below

  1. I had this company for my hair salon for a month.they are the worst. They charged us $99 a month 8c a transaction plus 1.6%. This was the most I have ever paid & it was only for three weeks. It took them a month to get the terminal running properly & they replaced it 3 times. I have already gone back to my old company but still got charged $99 because they require 30 days notice. I would not recommend them to anyone, tech support stops at 5pm so if you work past that too bad, other times we were told they had an 80 minute wait. It’s been a nightmare & im glad to be out of it.

      1. I received phone call stating I may have been overcharged “bank fees” and could I provide my banking information to investigate. The man was super aggressive, very misleading about why he was calling, and I finally hung up on him. How is this company surviving in today’s business environment employing tactic like “slamming”. DON’T DO IT

    1. Don’t bother with Fat Merchant. They are nothing but a bunch of liars. I had called them before the 2.9% + .30 flat rate had expired. They told me they would honor it, but it turned out they were only staling me every single time and made nothing but excuses to delay my application. Talked to Sid so many times and heard nothing but lie after lie from her. I’ve submitted several applications to merchant processing company but NONE were the most BS as Fat Merchant. I submitted 3 months worth of credit statements with over $250k of transactions and ZERO chargebacks. That wasn’t enough for them, so they kept on stalling, So sent them my back up processing account again $25k ZERO disputes. Still not enough, they started getting creative with their stalling tactics and lies. Now Sid says now they want a Inventory Report and Profit Loss statement (who asks for that no one because it was just a lie!) Submit it via my quickbooks report, week goes by she hadn’t done nothing, then she goes BTW I want this report now, just more of their lying BS. This was going on from July 14, 2017 through the first 2 weeks of August. Just runaround lies and BS. In the meantime, as Fat Merchant was playing their games we got approved with a better company, infact the new company plus PayPal merchant. And they NEVER asked for all the paperwork that Fat Merchant was making up as they went along because they NEVER intended to give me that 2.9% + .30. So Fat Merchant, Sid can go to hell for who we care! Btw The owner of Fat Merchant is bankrupt and if you google them Chapter 13, and owes foreclosures left and right. Google It!

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