Fattmerchant Overview
Fattmerchant May Have Overcharged You
If you accepted credit cards through Fattmerchant or any other credit card processing company between 2017 and 2019, recent changes to the law may entitle you to refunds of certain debit card and credit card processing errors and overcharges. See this post to find out if your were among the businesses affected and to learn how you can get your money back.
A Pioneer of Value Pricing
Headquartered in Orlando, Florida, Fattmerchant is a subscription-style merchant account provider that was established in 2013 but began operations in early 2014. Like Payment Depot or Transparent Merchant Services, Fattmerchant specializes in charging merchants a flat monthly fee and a fixed per-transaction fee with no percentage-based rates. The company was previously known as “Sunshine Payment Services” and is a reseller of NPC/Vantiv (now Worldpay). Fattmerchant is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio. Suneera Madhani is the founder and CEO of Fattmerchant.
Looking for a Processor That Integrates With QuickBooks?
Fattmerchant’s Omni Payments Platform can connect to QuickBooks Online with just a few clicks. This two-way integration automatically updates your customers, payments, and invoices across both apps throughout the day, eliminating the need for any manual reconciliation. Omni can also build an online store in minutes through a fully integrated e-commerce platform or sync additional hardware as needed.
Mobile & E-Commerce Products for Small Business
Fattmerchant offers merchant accounts via mobile phone payment processing as well as a robust virtual terminal for e-commerce merchants. The Fattmerchant mobile app is available on iOS with a just-released Android app. It can be used as a standalone solution or as part of an integrated omnichannel platform that includes both card present and card not present processing. Additionally, all transactions, drafts, catalog items, and inventory updates made in the mobile app are synced in real-time across all devices, including Fattmerchant’s virtual terminal.
A Powerful Competitor to Stripe
Fattmerchant’s e-commerce solution offers many of the same features as the popular payment aggregator Stripe but with several notable improvements. While both services offer an API for developers, a month-to-month contract, and integrated mobile payment options, only Fattmerchant provides a lower per-transaction fee, a customer support phone line, next-day funding, and QuickBooks integration. Fattmerchant’s linked mobile solution supports invoicing, manually keyed-in transactions, saved payment methods, and camera-scanned cards. Merchants are also able to add on a Bluetooth reader or terminal if they choose to accept card present transactions.
Fattmerchant Review Table of Contents
- Costs & Contract: Fattmerchant offers a month-to-month contract through Vantiv/Worldpay with no early termination fee.
- Complaints & Service: Fattmerchant has received fewer than 10 public complaints.
- BBB Rating: Fattmerchant has an “A-” rating with the Better Business Bureau and has received 6 complaints and 3 reviews in the last 3 years.
- Sales & Marketing: Fattmerchant does not appear to hire independent sales agents and has not received any complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Fattmerchant
Our unbiased reviews are supported, in part, by helping you find highly rated merchant accounts. You can learn more here.
Our Opinion of Fattmerchant
High Savings and Quality Service
Fattmerchant rates as a reliable merchant services provider according to our rating criteria. The company is showing very few complaints and appears to offer competitive, transparent contract terms. Fattmerchant offers the unique value of being ideal for both newly established businesses and enterprise-level processing alike. Merchants are encouraged to request and review all documentation, even when dealing with top-rated credit card processors.
For more information about Fattmerchant, call (866) 397-9826 or visit Fattmerchant.com.
We rely on your feedback about Fattmerchant to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!
About Phillip Parker
Thank you for reading my review. I hope that it has helped you with your research.
Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services
I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.
From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.
I set up an account in April of 2019. After being shifted around to a number of people, who were not very knowledgable, I quit. They said, No problem. but continued to bill me. Mt company did not procees any credit card, not one card. The only thing they do is bill my account. We agreed to cancel, as their advertizing claimed they were quote honest .Today, I am doing the certified letter . They want money and don’t care how they get it. They will tell you any thing.
The absolute worst experience I’ve ever had dealing with a processor. The only motivated part of the team was Sales, predictably. Submitted 3 separate pieces of information as requested and the sales person gave motivating emails over the course of 3 weeks- “it’ll be ready soon”- all of which were not honored. I was repeatedly told that the case had been escalated but was mysteriously stuck in back end processing, and that’s where the details end. To this day I am unable to reach them, get a response, or know what happened with our information. Don’t bother with these guys.
This post will help: Best Merchant Accounts for Great Customer Service
-Phillip
Be careful with this company. Do not use them,. You sign a contract and then they hide language in the small print of your monthly statements and add on fees you will never know about and screw you out of as much as 112.50 each month. When you call them up and ask them, they cannot justify the add ons, just to say we buried it in the fine print of your statements. The professional way is to notify you have changes in your fee schedule. I asked them to send their authority to add on charges and they produced nothing and ripped me off for over 900.00 in 1 year. This company has no scruples and their service response is deplorable when you need someone on weekends. Email me at [email protected] gmail.com.
This post will help: Find and Eliminate Hidden Fees in Your Monthly Bill
-Phillip
Bogus hidden fees galore. In less than year, I’ve discovered random fees ranging from $25 to $90 on four statements. Always for something “helpful” that I neither requested nor authorized. Always refunded, but they apparently just assume that people don’t look at their statements. So shady. I’d rather pay a little more and stick with a company that actually charges me what they say they’re going to charge.
This post will help: Find and Eliminate Hidden Fees In Your Monthly Bill
-Phillip
Very misleading. The pricing is not “transparent” as they claim. Once you get an Service Rep, they explain everything else you should be paying for… and then in time another company will come along and show you that you actually were not paying the rate that they claim is the lowest.
When we first read about Fattmerchant, it sounded great until we had to experience their very unprofessional sales people. Not only were they disrespectful during my “consultation” call, they also spammed my inbox with non-stop emails that were obviously emailed to a large group of people.
I spoke with 2 sales people and they told me two separate things in regards to what I should be looking for. How does that even make sense?
Their sales tactics are the reason why this industry has the reputation it does. Buyer beware.
ADVICE: Before sending anyone on their sales team your processing statement to review, make sure they provide you with a detailed email explaining how their pricing works. Do this so they don’t mark you up based on your interchange rate. If they are being honest with you about being transparent, they will have no problem sending it to you. They have a tiered scale and your price increases every 500k or so, which is why you should know what your estimated rate would be prior to letting anyone at Fattmerchant review your statement.
This post will help: Cheapest Merchant Accounts
– Phillip
We used this past year and what was promised did not materialize. Frustrating year of service. Invoice system is poorly designed at their cost is poor value. Hidden fees that are not properly disclosed.
I have not done business with this company, but their phone sales tactics are deplorable. They try to bulldoze their way to a name they got on a list and lie about that person “reaching out to them”. They are rude liars. They will not remove you from their sales lists. I would not trust my money (or my clients’ – I am an accountant), Be wary……
From The Editor
This Post Might Help: How To Shut Down Sales Calls
I had this company for my hair salon for a month.they are the worst. They charged us $99 a month 8c a transaction plus 1.6%. This was the most I have ever paid & it was only for three weeks. It took them a month to get the terminal running properly & they replaced it 3 times. I have already gone back to my old company but still got charged $99 because they require 30 days notice. I would not recommend them to anyone, tech support stops at 5pm so if you work past that too bad, other times we were told they had an 80 minute wait. It’s been a nightmare & im glad to be out of it.
Thanks, your review helped.
I received phone call stating I may have been overcharged “bank fees” and could I provide my banking information to investigate. The man was super aggressive, very misleading about why he was calling, and I finally hung up on him. How is this company surviving in today’s business environment employing tactic like “slamming”. DON’T DO IT
Don’t bother with Fat Merchant. They are nothing but a bunch of liars. I had called them before the 2.9% + .30 flat rate had expired. They told me they would honor it, but it turned out they were only staling me every single time and made nothing but excuses to delay my application. Talked to Sid so many times and heard nothing but lie after lie from her. I’ve submitted several applications to merchant processing company but NONE were the most BS as Fat Merchant. I submitted 3 months worth of credit statements with over $250k of transactions and ZERO chargebacks. That wasn’t enough for them, so they kept on stalling, So sent them my back up processing account again $25k ZERO disputes. Still not enough, they started getting creative with their stalling tactics and lies. Now Sid says now they want a Inventory Report and Profit Loss statement (who asks for that no one because it was just a lie!) Submit it via my quickbooks report, week goes by she hadn’t done nothing, then she goes BTW I want this report now, just more of their lying BS. This was going on from July 14, 2017 through the first 2 weeks of August. Just runaround lies and BS. In the meantime, as Fat Merchant was playing their games we got approved with a better company, infact the new company plus PayPal merchant. And they NEVER asked for all the paperwork that Fat Merchant was making up as they went along because they NEVER intended to give me that 2.9% + .30. So Fat Merchant, Sid can go to hell for who we care! Btw The owner of Fat Merchant is bankrupt and if you google them Chapter 13, and owes foreclosures left and right. Google It!