Overview
Headquartered in Orlando, Florida, Fattmerchant (fattmerchant.com) is a subscription-style merchant account provider that was established in 2013 but began operations in early 2014. Like Payment Depot or Transparent Merchant Services, Fattmerchant specializes in charging merchants a flat monthly fee and a fixed per-transaction fee with no percentage-based rates. The company was previously known as “Sunshine Payment Services” and is a reseller of NPC/Vantiv. Fattmerchant is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio, and is headquartered at 100 S Orange Ave #400, Orlando, Florida, 32801. Suneera Madhani is the founder and CEO of Fattmerchant.
Key Points
- Sales & Marketing: Fattmerchant does not appear to hire independent sales agents and has not received any complaints about its sales practices.
- Costs & Contract: Fattmerchant offers a month-to-month contract through Vantiv with no early termination fee.
- Complaints & Service: Fattmerchant has received fewer than 10 public complaints.
- BBB Rating: Fattmerchant has an “A+” rating with the Better Business Bureau and has received one complaint in the last three years.
- Rates & Fees: How Merchants Got The Best Rates With Fattmerchant
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Fattmerchant Bottom Line
Fattmerchant rates as a reliable merchant services provider according to our rating criteria. The company is showing very few complaints and appears to offer competitive, transparent contract terms. Merchants are encouraged to request and review all documentation, even when dealing with highly rated providers.
About Phillip Parker
Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.
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I had this company for my hair salon for a month.they are the worst. They charged us $99 a month 8c a transaction plus 1.6%. This was the most I have ever paid & it was only for three weeks. It took them a month to get the terminal running properly & they replaced it 3 times. I have already gone back to my old company but still got charged $99 because they require 30 days notice. I would not recommend them to anyone, tech support stops at 5pm so if you work past that too bad, other times we were told they had an 80 minute wait. It’s been a nightmare & im glad to be out of it.
Thanks, your review helped.
I received phone call stating I may have been overcharged “bank fees” and could I provide my banking information to investigate. The man was super aggressive, very misleading about why he was calling, and I finally hung up on him. How is this company surviving in today’s business environment employing tactic like “slamming”. DON’T DO IT
Don’t bother with Fat Merchant. They are nothing but a bunch of liars. I had called them before the 2.9% + .30 flat rate had expired. They told me they would honor it, but it turned out they were only staling me every single time and made nothing but excuses to delay my application. Talked to Sid so many times and heard nothing but lie after lie from her. I’ve submitted several applications to merchant processing company but NONE were the most BS as Fat Merchant. I submitted 3 months worth of credit statements with over $250k of transactions and ZERO chargebacks. That wasn’t enough for them, so they kept on stalling, So sent them my back up processing account again $25k ZERO disputes. Still not enough, they started getting creative with their stalling tactics and lies. Now Sid says now they want a Inventory Report and Profit Loss statement (who asks for that no one because it was just a lie!) Submit it via my quickbooks report, week goes by she hadn’t done nothing, then she goes BTW I want this report now, just more of their lying BS. This was going on from July 14, 2017 through the first 2 weeks of August. Just runaround lies and BS. In the meantime, as Fat Merchant was playing their games we got approved with a better company, infact the new company plus PayPal merchant. And they NEVER asked for all the paperwork that Fat Merchant was making up as they went along because they NEVER intended to give me that 2.9% + .30. So Fat Merchant, Sid can go to hell for who we care! Btw The owner of Fat Merchant is bankrupt and if you google them Chapter 13, and owes foreclosures left and right. Google It!