Fattmerchant Overview

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A Pioneer of Value Pricing

Headquartered in Orlando, Florida, Fattmerchant is a subscription-style merchant account provider that was established in 2013 but began operations in early 2014. Like Payment Depot or Transparent Merchant Services, Fattmerchant specializes in charging merchants a flat monthly fee and a fixed per-transaction fee with no percentage-based rates. The company was previously known as “Sunshine Payment Services” and is a reseller of NPC/Vantiv (now Worldpay). Fattmerchant is a registered ISO/MSP of Fifth Third Bank, Cincinnati, Ohio. Suneera Madhani is the founder and CEO of Fattmerchant.

Looking for a Processor That Integrates With QuickBooks?

Fattmerchant’s Omni Payments Platform can connect to QuickBooks Online with just a few clicks. This two-way integration automatically updates your customers, payments, and invoices across both apps throughout the day, eliminating the need for any manual reconciliation. Omni can also build an online store in minutes through a fully integrated e-commerce platform or sync additional hardware as needed.

Mobile & E-Commerce Products for Small Business

Fattmerchant offers merchant accounts via mobile phone payment processing as well as a robust virtual terminal for e-commerce merchants. The Fattmerchant mobile app is available on iOS with a just-released Android app. It can be used as a standalone solution or as part of an integrated omnichannel platform that includes both card present and card not present processing. Additionally, all transactions, drafts, catalog items, and inventory updates made in the mobile app are synced in real-time across all devices, including Fattmerchant’s virtual terminal.

A Powerful Competitor to Stripe

Fattmerchant’s e-commerce solution offers many of the same features as the popular payment aggregator Stripe but with several notable improvements. While both services offer an API for developers, a month-to-month contract, and integrated mobile payment options, only Fattmerchant provides a lower per-transaction fee, a customer support phone line, next-day funding, and QuickBooks integration. Fattmerchant’s linked mobile solution supports invoicing, manually keyed-in transactions, saved payment methods, and camera-scanned cards. Merchants are also able to add on a Bluetooth reader or terminal if they choose to accept card present transactions.

Fattmerchant Review Table of Contents

  • Costs & Contract: Fattmerchant offers a month-to-month contract through Vantiv/Worldpay with no early termination fee.
  • Complaints & Service: Fattmerchant has received more than 10 public complaints.
  • BBB Rating: Fattmerchant has an “A-” rating with the Better Business Bureau and has received 7 complaints and 4 reviews in the last 3 years.
  • Sales & Marketing: Fattmerchant does not appear to hire independent sales agents and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Fattmerchant
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Products & Services Offered

Types of Businesses Served

  • Retail
  • Restaurant
  • Mobile
  • E-commerce

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Fattmerchant Rates, Fees, and Costs

Key Points

Swipe Rate (Businesses Processing Under $500k) Interchange + $0.12
Keyed-in Rate (Businesses Processing Under $500k) Interchange + $0.15
Swipe Rate (Businesses Processing Over $500k) Interchange + $0.06
Swipe Rate (Businesses Processing Over $500k) Interchange + $0.08
Third-Party Integrations $0.06 - $0.08 Per Transaction
Early Termination Fee $0
Monthly Plan (Businesses Processing Under $500k) $99
Monthly Plan (Businesses Processing Over $500k) $199
PCI Compliance Fee $0
ACH $0.25 - $1.50 Per Transaction

Month-to-Month, No Termination Fee

The standard Fattmerchant merchant agreement is a three-year agreement through Vantiv with automatic renewal for two-year terms and a liquidated damages early termination fee. A company representative has informed us that the company’s early termination fee is actually $0 and that this is specified on the company’s merchant application. The Fattmerchant website also states that the company provides a month-to-month contract with no cancellation penalty. Due to the punitive terms in the company’s boilerplate contract, merchants should ensure that their supplementary documentation lists an early termination fee of $0 or otherwise negates the language of the NPC contract. The Fattmerchant website also states that the company does not charge statement fees, PCI compliance fees, annual fees, batch fees, or monthly minimum fees.

Pricing for Businesses of All Sizes

Fattmerchant offers two pricing plans: a $99 per month standard plan for businesses that process less than $500,000 annually and a $199+ per month enterprise plan for businesses that process more than that amount. Each plan uses interchange-plus pricing models. The first plan charges a swipe rate of interchange plus $0.12 and a keyed-in rate of $0.15 in addition to interchange fees. The second plan charged $0.06 in addition to interchange for swipe transactions and $0.08 for those which are keyed-in.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, Fattmerchantalso dedicates a portion of its website that advertises its virtual terminal and payment gateway services. The company charges its same monthly plan fees of $99 for its $199. Additionally, both plans charge merchants a rate of interchange plus $0.15.

ACH Payments

You can accept direct bank-to-bank payments through Fattmerchant for a flat rate of either $0.25 per transaction (standard) or $1.50 per transaction (expedited). This pricing and service is included with all Fattmerchant accounts.

Enterprise-Level Options

The $199+ per month plan also does not charge a percentage-based markup above interchange, but its per-transaction rates are either $0.06 per transaction (for countertop and third-party integration sales environments), $0.12 per transaction (for online shopping cart, mobile, or API-based sales environments), and $0.15 per transaction for virtual terminal. It includes the same features as the $99 tier plus risk monitoring, a dedicated account manager, integrated analytics reporting, and chargeback assistance. The Fattmerchant pricing page notes that its enterprise plans “start at” $199 per month, so it’s possible that merchants processing well over $1 million per year will be quoted higher monthly fees.

The Potential for Huge Savings

The savings under each plan will vary depending on each merchant’s credit card processing profile, but certain business types can save a large amount of money under Fattmerchant’s pricing structure. We can find only two complaints about Fattmerchant’s rates and fees, and these merchants describe pricing that is exactly consistent with the company’s advertised pricing. In general, it appears that Fattmerchant is one of the cheapest payment processors we’ve reviewed. We have accordingly assigned it an “A” rating in this section for the time being.

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Response from Fattmerchant

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Fattmerchant Complaints & Customer Reviews

Key Points

Total Online Complaints 10+
Live Customer Support Yes
Most Common Complaint N/A

Few Overall Complaints

We have only found just over 10 negative Fattmerchant reviews, and there is no indication that the company is a scam or a ripoff. Given the company’s size and scale, this is a low complaint total. The available complaints seem to refer most often to bad sales experiences or undesirable pricing, but there is no consistent theme to the company’s negative reviews.

Email Invoicing Service

Fattmerchant’s virtual terminal lets you send one-time email invoices, schedule invoices to be sent ahead of time, or set custom payment due dates to keep money coming in on schedule.

Fattmerchant Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Fattmerchant. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

FattMerchant Customer Support Options

Fattmerchant provides phone and email contact information on its website, and a company representative has informed us that Fattmerchant offers its own in-house after-hours support. This gives it an advantage over companies like Square or Stripe when it comes to serving mobile businesses and e-commerce merchants.

Fattmerchant hasn’t been in the industry for very long, so it may start accumulating complaints over time. However, its customer support option, legal history, and relatively clean complaint record over its first few years in business is impressive enough to warrant an “A” in this category.


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Response from Fattmerchant

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Fattmerchant BBB Rating Summary

Key Points - BBB

Product & Service Complaints 2
Billing & Collection Complaints 4
Advertising & Sales Complaints 1
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Very Low BBB Complaint Total

Fattmerchant currently has an “A-” rating with the Better Business Bureau and is not currently BBB-accredited. The company has received 7 complaints in the last 36 months, as well as 4 which were closed in the last 12 months. with 2 related to product or service problems, 4 related to an issue with billing or collections, and 1 related to an advertising or sales issue. 1 complaint was successfully resolved while 1 outcome was to the dissatisfaction of the merchant. The other 5 complaints were answered by Fattmerchant but did not receive a response from the complainant.

What Merchants Say

In addition to those 7 complaints, Fattmerchant has also received 4 negative informal reviews, although it should be noted that these informal reviews are not subject to authentication by the BBB. The most recent review, from a dissatisfied merchant, was left regarding problems with the company’s API integration:

No way. Do not do it. The president of the company Sal is a crook of the worst kind. I mean a hard core crook with hacking skills. I signed up w them less than a year ago and my company got hacked because they cannot protect your data. They promised a direct working with quickbooks online and it DOES NOT WORK. All it does is completely screw up your books. Even my tax attorney couldn’t figure out my books after Fattmerchant got done with their “SEAMLESS INTEGRATION. I fell for their bs hook line and sinker. You cannot refund a customer because sometimes the refund button SIMPLY DISAPPEARS. Can you believe that when your trying to run a 5 Million Dollar business. My people were constantly calling pleading for their help AND ALL THEY WOULD DO IS “Open a ticket”good god what do you tell the customer when they are standing in front of you??????? So my story is this. After I got hacked I mean a viscous cyber attack then I had to switch bank accounts so I notified FATTMERCHANT. THERE WAS SUPPOSE TO BE around $40,000 batches over to my new account and I was told it would happen on Monday or Tuesday. Well guess what? They conveniently told me I had $40,000 in charge backs dating back as far as 4 months ago and they were not able to give me money. If you get a chargeback you should be notified WHICH I NEVER WAS and given the opportunity to respond. All they could say was “the notices were sent. Then to add insult to injury they took another $7000 out my account after they lied to me and ripped me off. DO NOT BELIEVE ANY OF THEIR GOOGLE REVIEWS. These guys are in technology and GAMED and falsified these reviews. This company is a scam. They will ruin your quickbooks online not care. I am first going to file a lawsuit asking well over a million in damages and contact the local authorities in Orlando and contact the FBI and file wire fraud charges. Yup that’s right the way this business operates they have broken several laws by tampering with your funds and data and according to my call to the fbi that is plain and simple wire with a mandatory prison sentence for the owner. I’d love to keep writing about all their terrible service but what I have listed here is the high lights. DONT SIGN UP WITH THEM. THEIR SOFTWARE AND INTERFACE WITH QUICKBOOKS ONLINE DOES NOT WORK. It’s in its beta version at best. You will be their guinea pig

Given this merchants needs, those in a similar position may benefit from reviewing alternatives to providers who integrate QuickBooks.

A Well-Deserved “A”

Given the fact that there are only 6 formal complaints filed against Fattmerchant, we agree with the BBB’s rating at this time.

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Response from Fattmerchant

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms Yes

Keeping Sales In-House

Fattmerchant appears to utilize conventional advertising and an in-house sales team to market its services. There is no evidence that Fattmerchant is a typical industry hiring mill, and we cannot find any Fattmerchant complaints that accuse the company’s sales reps of unethical conduct. Two complaints from the past few years do mention aggressive telemarketing tactics by Fattmerchant sales representatives, but this does not seem to be a widespread issue at the company.

Full Disclosure

Fattmerchant provides a link to its contract terms on its website, and it lists its full pricing details for anyone to review. There is no indication that these fees are quoted in a misleading way. Fattmerchant’s commitment to transparency is uncommon within the industry and has earned it an “A” in this category, as well as a spot on our top-rated all-purpose processors list.

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Response from Fattmerchant

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Fattmerchant Marketing Example

Fattmerchant Logo

Our Opinion of Fattmerchant

High Savings and Quality Service

Fattmerchant rates as a reliable merchant services provider according to our rating criteria. The company is showing very few complaints and appears to offer competitive, transparent contract terms. Fattmerchant offers the unique value of being ideal for both newly established businesses and enterprise-level processing alike. Merchants are encouraged to request and review all documentation, even when dealing with top-rated credit card processors.

For more information about Fattmerchant, call (866) 397-9826 or visit Fattmerchant.com.

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Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

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11 Reviews Leave Your Review for Fattmerchant Below

  1. I set up an account in April of 2019. After being shifted around to a number of people, who were not very knowledgable, I quit. They said, No problem. but continued to bill me. Mt company did not procees any credit card, not one card. The only thing they do is bill my account. We agreed to cancel, as their advertizing claimed they were quote honest .Today, I am doing the certified letter . They want money and don’t care how they get it. They will tell you any thing.

  2. KC Cheng says:

    The absolute worst experience I’ve ever had dealing with a processor. The only motivated part of the team was Sales, predictably. Submitted 3 separate pieces of information as requested and the sales person gave motivating emails over the course of 3 weeks- “it’ll be ready soon”- all of which were not honored. I was repeatedly told that the case had been escalated but was mysteriously stuck in back end processing, and that’s where the details end. To this day I am unable to reach them, get a response, or know what happened with our information. Don’t bother with these guys.

    This post will help: Best Merchant Accounts for Great Customer Service


  3. GARY KETCHEN says:

    Be careful with this company. Do not use them,. You sign a contract and then they hide language in the small print of your monthly statements and add on fees you will never know about and screw you out of as much as 112.50 each month. When you call them up and ask them, they cannot justify the add ons, just to say we buried it in the fine print of your statements. The professional way is to notify you have changes in your fee schedule. I asked them to send their authority to add on charges and they produced nothing and ripped me off for over 900.00 in 1 year. This company has no scruples and their service response is deplorable when you need someone on weekends. Email me at [email protected] gmail.com.

    This post will help: Find and Eliminate Hidden Fees in Your Monthly Bill


  4. Mick says:

    Bogus hidden fees galore. In less than year, I’ve discovered random fees ranging from $25 to $90 on four statements. Always for something “helpful” that I neither requested nor authorized. Always refunded, but they apparently just assume that people don’t look at their statements. So shady. I’d rather pay a little more and stick with a company that actually charges me what they say they’re going to charge.

    This post will help: Find and Eliminate Hidden Fees In Your Monthly Bill


  5. Louis says:

    Very misleading. The pricing is not “transparent” as they claim. Once you get an Service Rep, they explain everything else you should be paying for… and then in time another company will come along and show you that you actually were not paying the rate that they claim is the lowest.

    When we first read about Fattmerchant, it sounded great until we had to experience their very unprofessional sales people. Not only were they disrespectful during my “consultation” call, they also spammed my inbox with non-stop emails that were obviously emailed to a large group of people.
    I spoke with 2 sales people and they told me two separate things in regards to what I should be looking for. How does that even make sense?

    Their sales tactics are the reason why this industry has the reputation it does. Buyer beware.

    ADVICE: Before sending anyone on their sales team your processing statement to review, make sure they provide you with a detailed email explaining how their pricing works. Do this so they don’t mark you up based on your interchange rate. If they are being honest with you about being transparent, they will have no problem sending it to you. They have a tiered scale and your price increases every 500k or so, which is why you should know what your estimated rate would be prior to letting anyone at Fattmerchant review your statement.

    This post will help: Cheapest Merchant Accounts

    – Phillip

  6. Wayne Giovinazzo says:

    We used this past year and what was promised did not materialize. Frustrating year of service. Invoice system is poorly designed at their cost is poor value. Hidden fees that are not properly disclosed.

  7. pd says:

    I have not done business with this company, but their phone sales tactics are deplorable. They try to bulldoze their way to a name they got on a list and lie about that person “reaching out to them”. They are rude liars. They will not remove you from their sales lists. I would not trust my money (or my clients’ – I am an accountant), Be wary……

    From The Editor
    This Post Might Help: How To Shut Down Sales Calls

  8. Gerry says:

    I had this company for my hair salon for a month.they are the worst. They charged us $99 a month 8c a transaction plus 1.6%. This was the most I have ever paid & it was only for three weeks. It took them a month to get the terminal running properly & they replaced it 3 times. I have already gone back to my old company but still got charged $99 because they require 30 days notice. I would not recommend them to anyone, tech support stops at 5pm so if you work past that too bad, other times we were told they had an 80 minute wait. It’s been a nightmare & im glad to be out of it.

    1. Tony Bhui says:

      Thanks, your review helped.

      1. Kris says:

        I received phone call stating I may have been overcharged “bank fees” and could I provide my banking information to investigate. The man was super aggressive, very misleading about why he was calling, and I finally hung up on him. How is this company surviving in today’s business environment employing tactic like “slamming”. DON’T DO IT

    2. XFatMerchant says:

      Don’t bother with Fat Merchant. They are nothing but a bunch of liars. I had called them before the 2.9% + .30 flat rate had expired. They told me they would honor it, but it turned out they were only staling me every single time and made nothing but excuses to delay my application. Talked to Sid so many times and heard nothing but lie after lie from her. I’ve submitted several applications to merchant processing company but NONE were the most BS as Fat Merchant. I submitted 3 months worth of credit statements with over $250k of transactions and ZERO chargebacks. That wasn’t enough for them, so they kept on stalling, So sent them my back up processing account again $25k ZERO disputes. Still not enough, they started getting creative with their stalling tactics and lies. Now Sid says now they want a Inventory Report and Profit Loss statement (who asks for that no one because it was just a lie!) Submit it via my quickbooks report, week goes by she hadn’t done nothing, then she goes BTW I want this report now, just more of their lying BS. This was going on from July 14, 2017 through the first 2 weeks of August. Just runaround lies and BS. In the meantime, as Fat Merchant was playing their games we got approved with a better company, infact the new company plus PayPal merchant. And they NEVER asked for all the paperwork that Fat Merchant was making up as they went along because they NEVER intended to give me that 2.9% + .30. So Fat Merchant, Sid can go to hell for who we care! Btw The owner of Fat Merchant is bankrupt and if you google them Chapter 13, and owes foreclosures left and right. Google It!

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