PayPal Overview

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Reviewing PayPal for Business

This PayPal review is intended primarily for small business owners who accept credit card payments on a regular basis and for any new businesses that will need to accept credit cards. Due to this focus, the content of this review will cover the factors that are most important to merchants who are interested in using PayPal for the purpose of accepting credit card payments from their customers.

Is PayPal Holding Your Funds Right Now?

Thousands of merchants have had their payments frozen by PayPal. If you’re one of them, then you might find these resources helpful:

A Titan of E-Commerce

PayPal began as a wholly owned subsidiary of eBay, where it was heavily used for payments between buyers and sellers of eBay auctions. In mid-2015, PayPal split off from eBay to become its own independent company. The service is one of the most accessible electronic payment methods in the industry because it allows anyone with an email address to sign up to send and receive payments from other individuals. Additionally, PayPal has a “merchant services” division that allows businesses of all sizes to accept credit card payments, much like a normal merchant account.

PayPal Is Not a Merchant Account

PayPal is unlike traditional credit card processors because merchants cannot use PayPal with typical credit card processing equipment. Instead, PayPal offers several other services including shopping cart integration, “buy now” buttons, and donation buttons that are primarily targeted towards merchants with an online presence. The company also offers a virtual terminal with an optional credit card reader that plugs into the USB port of most computers. The virtual terminal allows merchants to enter credit card data themselves. Additionally, PayPal has introduced a mobile payment app and card reader dubbed “PayPal Here” that allow anyone with a compatible smartphone to accept credit card payments.

PayPal Requires a Separate Account

One important difference between PayPal and a merchant account supplied by a credit card processor is that merchants must request the transfer of funds from their PayPal accounts to their bank accounts. Typically, most merchant account providers transfer the money to their merchants’ bank accounts as “batches” automatically within 48 hours of the close of a business day. PayPal also offers payments by check and a debit card that can be used for purchases or withdrawing money from an ATM. Merchants who would like to avoid this arrangement are better off using PayPal alternatives instead.

Headquartered in California

Daniel Schulman is the CEO of PayPal, which is headquartered at 2211 North First Street, San Jose, California 95131.

PayPal Review Table of Contents

  • Costs & Contract: PayPal offers a month-to-month contract with no early termination fee.
  • Complaints & Service: PayPal has received thousands of public complaints.
  • BBB Rating: PayPal has an “A+” rating with and has received 8,502 complaints and 576 reviews in the past three years. The company has been accredited by the Better Business Bureau since 2001.
  • Sales & Marketing: PayPal does not hire independent sales agents and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With PayPal

PayPal Statement Analyzer

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Products & Services Offered

  • Debit and credit card processing
  • Mobile phone processing
  • Online payment gateway
  • Virtual terminal
  • Recurring billing
  • Merchant cash advance

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce
  • Non-profit

Our unbiased reviews are supported, in part, by helping you find highly rated merchant accounts. You can learn more here.

PayPal Rates, Fees, and Costs

Key Points

Flat Rate (Online) 2.9% + $0.30 Inside US/4.4% + $0.30 Outside US
Flat Rate (In Store) 2.7% + $0.30 Inside US/4.2% + $0.30 Outside US
Non-Profit Rate 2.2% + $0.30 Inside US/3.7% + $0.30 Outside US
Monthly Fee $0
Early Termination Fee $0
PCI Compliance Fee $0

Focus On Businesses

In this section, only PayPal fees and contract terms associated with PayPal’s business account for accepting credit card payments are being considered. We will not be covering personal accounts in this review, nor will we be assessing PayPal’s value as an eBay payment method.

Basic Merchant Setup (aka: PayPal Payments Standard)

This account does not allow merchants to enter credit card data manually using their computers but does allow for customers to buy products by credit card through a merchant’s website. If a merchant has set up a PayPal Here account, they can accept credit cards directly through the mobile app. For merchants wishing for an easy way to accept online payments, PayPal offers this basic setup with a few advantages over traditional merchant accounts.

Basic Merchant Pricing

PayPal Standard comes with no setup cost, no monthly fee, no time commitment, no PCI Compliance fee, and no cancellation fee. PayPal Payments Standard allows merchants to easily accept payments through their websites using “buy now,” “add to cart,” and “donate” buttons as well as recurring payments from other PayPal users ($10 monthly fee). This account is also compatible with most popular shopping carts. One of the disadvantages is that the customer must leave the merchant’s website and be redirected to PayPal to complete the transaction, which can reduce conversion rates and confuse customers. With no monthly fees, PayPal credit card acceptance does come at a higher-than-average processing rate. As of this review, PayPal Payments Standard charges 2.7% plus $0.30 for all domestic in-store transactions, 2.9% plus $0.30 for all domestic online transactions, 4.2% plus $0.30 on all international in-store transactions, and 4.4% plus $0.30 on all international online transactions. Merchants registered as 501(c)(3) nonprofit corporations receive a discounted rate from PayPal of 2.2% plus $0.30 per transaction domestically and 3.7% plus $0.30 for international transactions.

Transferring from PayPal Merchant Accounts to Bank Accounts

Transfers made to bank accounts from PayPal will be deposited on the next business day. Merchants using PayPal can also transfer their balances to a bank account instantly. Instant transfers do have limits of $50,000 per transaction, $100,000 per day, $250,000 per week, and $500,000 per month. Each instant transfer is subject to a 1% fee which may not exceed $10.

Advanced Merchant Setup (aka: PayPal Payments Advanced)

The next account up from the standard account allows merchants to keep the entire checkout process on their own site. Like PayPal Payments Standard, merchants cannot enter credit card data themselves, but they do get all the same features as the basic setup and can control the user experience throughout the entire online sales process. The PayPal Payments Advanced rates are the same as PayPal Payments Standard, but there is a $5 monthly fee. PayPal also offers additional services for data handling, PCI compliance, and customer support, but these come at extra costs.

Professional Setup (aka: PayPal Payments Pro)

PayPal Payments Pro comes with all of the same features as PayPal Payment Standard and PayPal Payment Advanced but with two extra features. The first feature allows for custom design and self hosting of the checkout page, which is primarily of interest to high volume e-commerce retailers and web developers who want full control over the checkout process. Merchants who are interested in this process can also consider using one of the top merchant accounts for web developers.

A Virtual Terminal Option

With the second extra feature of the Pro account, PayPal offers a virtual terminal for merchants who need to enter credit card data themselves for face-to-face transactions and/or mail orders and telephone orders. Merchants who wish to use this service will need to go through an extra application process even if they already have a PayPal account. It takes about 48 hours to find out if you have been approved for a virtual terminal account. Generally speaking, the cost for this service is fairly high in comparison to the best virtual terminals and merchant account providers. In addition to a $30 per month fee, PayPal Payments Pro merchants will pay the following fees:

  • 2.9% plus $0.30 per domestic transaction through their websites
  • 3.9 plus a fixed fee per international transaction through their websites
  • 3.1% plus $0.30 per domestic transaction through the virtual terminal
  • 4.4% plus a fixed fee per international transaction through the virtual terminal
  • 3.5% per American Express transaction

Volume discounts may also be available on an individual basis. PayPal also has a “micropayment” fee of 5% + $0.05 for transactions under $10.

Virtual Terminal Swiped vs. Keyed

Even though PayPal’s virtual terminal merchants can use an optional credit card reader that plugs into nearly any computer, the processing rates appear to be the same for swiped and keyed transactions through PayPal’s virtual terminal. This is unusual because nearly all other merchant account providers offer lower processing fees for swiping a credit card through a reader.

Are you happy with your PayPal fees? Tell us about them before your go!

Response from PayPal

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PayPal Complaints & Customer Reviews

Key Points

Total Online Complaints 8000+
Live Customer Support Yes
Most Common Complaint Fund Holds

Millions of Users, Thousands of Complaints

The grade for this section is difficult to assign because of PayPal’s unique position in the credit card processing industry. Unlike traditional merchant accounts, virtually anyone can sign up for a PayPal account, and PayPal has over 100 million users. As one could imagine, PayPal has received thousands of complaints. The two issues that are most commonly voiced by actual merchants are complaints of sudden account freezes that disable the merchant’s ability to accept further transactions and withdraw money, and poor experiences with customer service.

Real Risk of Fund Holds

Merchants who complain of experiencing holds often report difficulty in getting explanations of why the hold was established. They also state that the money was held for long periods of time. Holds are a common practice in the credit card processing industry and are often used on “high risk” merchants who would be better served by high risk processing specialists. Many merchants do not transfer their PayPal funds on a daily basis, so days’ or weeks’ worth of sales can get locked up during an account freeze. However, holds and account freezes are never a problem for most merchants, even though there are quite a few reported cases online.

PayPal Lawsuits

In 2017, PayPal was sued in the matter of Zepeda v. PayPal Inc., a class-action lawsuit that alleged the company had improperly handled disputed transactions, placed holds, reserves or limitations on customers’ accounts without notice, and closed merchant accounts without notice. The company agreed to pay a sum of over $4 million to plaintiffs who were part of the class action.

PayPal Customer Support Options

As for complaints about customer support, PayPal offers several options for resolving problems, including a phone helpline. The basic support line is open to all account types and appears to suffer from periodic long wait times and poor service. Merchants can get higher levels of customer support by paying either $159 per month for “13X7 Enhanced” support, or $495 per month for “24X7 Premium” support.

Average Service Overall

PayPal earns a “C” in this section because of the sheer volume of negative PayPal reviews filed online, but the company does a decent job of providing many customer service options and maintaining a small proportion of complaints in comparison to its user base.

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Response from PayPal

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PayPal BBB Rating Summary

Key Points - BBB

Product & Service Complaints 5,876
Billing & Collection Complaints 1,823
Advertising & Sales Complaints 449
Guarantee & Warranty Complaints 203
Delivery Complaints 151

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

More Than 8,500 Complaints

As of this review, PayPal is accredited with the Better Business Bureau and maintains an “A-” rating despite having 8,502 complaints filed in the last 36 months, an increase from 8,270 at the time of our previous review. Of the complaints, 5,876 are related to problems with the service, 1,823 with billing and collection, 449 with advertising and sales issues, and 151 with delivery issues. PayPal has resolved 2,242 complaints to the merchants’ satisfaction, while 6,260 complaints either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant.

What Merchants Say

PayPal has also received 576 informal reviews, with only 12 being positive and 564 being negative. However, many of these reviews are from customers, as opposed to merchants. One recent review from a merchant related to a poor customer service experience and a funds hold for a valid sale:

If I could rate this business less than a star, it would be the one company that deserves it. By far the worst customer service and experience anyone could ask for. They show total disregard and hold your money hostage for invalid reasons and with no detailed explanation other than “violation of AUP” general agreement. Do yourself a favor and never trust these people with your money. There are a ton of payment merchants out there that are half the price and better.

Merchants in this position can benefit from taking the steps to make PayPal release their funds.

FTC Venmo Settlement

At the time of our previous update, the BBB had posted a note regarding a a February 2018 settlement between PayPal and the FTC:

The Federal Trade Commission has reached a settlement with PayPal, Inc. over allegations that the company told users of its Venmo peer-to-peer payment service that money credited to their Venmo balances could be transferred to external bank accounts without adequately disclosing that the transactions were still subject to review and that funds could be frozen or removed.

In its complaint, the FTC also charges that Venmo misled consumers about the extent to which they could control the privacy of their transactions. In addition, Venmo misrepresented the extent to which consumers’ financial accounts were protected by “bank grade security systems,” and violated the Gramm-Leach-Bliley Act’s Safeguards and Privacy Rules, the complaint alleges.

Although we consider Venmo one of the best mobile apps for sending money, it is clear that it faces some of the same criticisms as its parent company.

A “C” Performance So Far

The BBB justifies its rating by citing the length of time PayPal has been in business, the complaint volume versus PayPal’s size, the company’s response to complaints, the rate of resolution of those complaints, and the fact that the BBB has sufficient background information on PayPal. Based on PayPal’s complaint count, resolution ratio, and size, we are adjusting this section’s rating to a “C” for the purposes of this review.

How has PayPal treated you? Tell us about it here!

Response from PayPal

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms Yes

Full Pricing Disclosure

PayPal scores well in this section because the company does not use independent sales agents or misleading sales tactics. The company clearly outlines its pricing on its website and does not alter its fees for each individual seller. In many ways, PayPal has become a household name and stands out in a crowded field of e-commerce payment processing options. The company’s policies and pricing are transparent and easily understandable for anyone who takes the time to read them.

Did you get what you expected from PayPal? Tell us why, or why not.

Response from PayPal

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PayPal Marketing Example

PayPal Logo

Our Opinion of PayPal

A Solid Option for Online Payments

PayPal is a huge company and in some circles has a bad reputation. In spite of this, the company remains one of the best options for easily accepting electronic payments and continues to gain popularity. PayPal is comparable in cost to many traditional merchant account setups, but is much more expensive than merchant accounts under the Interchange Pass-through pricing model. Although PayPal has a lot of complaints, most of them are due to the fact that even the most inexperienced and naïve business owners can set up an account in a matter of minutes. Overall, PayPal is a solid choice for accepting credit card payments and can be offered as an additional payment option alongside a normal merchant account and payment gateway setup.

We rely on your feedback about PayPal to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing

I'm a former credit card processing sales director who left the industry to start my own a small business. From the time that I starting working in the merchant services industry to when I left to write about it, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this insider knowledge to myself, so built this website to help small business owners research which service providers to use and how to save money on rates and fees. I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers here. I can help you save money with your current merchant account or help you find a new one. Message me here to get started.

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869 Reviews Leave Your Review for PayPal Below

  1. Bryan McNutt says:

    Save yourself the hours of frustration! Paypal is not a good service.
    Support is the worst, you will always talk to someone outside the country, you will wait on hold for 30 min +, and the automated phone service to get someone on the line is worthless.


    This post will help: Best PayPal Alternatives

    -Phillip

  2. Paul says:

    paypal has become a mafia, they have the monopole, blocked accounts and keep the money not for 180 days but for ever, these guys are theifes and they need to be reported to the LUxembourg police asap.
    they dont pay taxes, they defraud customers, block account and keep the money,
    Paypal is a big mafia and they will loose soon, you will loose all soon Paypal, you ll see.
    The police of Luxembourg have a special office just for paypal claim, contact them.


    This post will help: How to Make Your Payment Processor Release Your Money

    -Phillip

  3. Richard Jeske says:

    PayPal has the absolute worst email support on their web site. I’ve tried to use it 3 times. Each time, the person responding simply copies and pastes some text from their web site (I could have done that myself). When I reply stating that my problem was still not resolved, I never hear back from them. Even after asking for an update on my case, I get no response. PayPal should really consider removing this “feature” from their web site.


    This post will help: Best PayPal Alternatives

    -Phillip

  4. We have been using Payflow Gateway since 2005. Issues just all the sudden started. My staff worked with the support for 3 hours being bounced back and forth – still no clue how to fix it. Productivity clawed to 10% of what it should have been.

    So, the only message I got back from the support – they put my case “on Hold”.

    How could they expect us to do .. hand write every customer’s CC everytime and hand key them in?! Even that will take minutes to process one as it kept timing out..

    They are aware of this is a production issue. Apparently, our average $30K monthly volume is not big enough for them to pay attention and help.

    4 days gone by , no update whatsoever.

    I understand that Payflow Gateway is a legacy system. However, if they are not going to support it , or putting such low priority that customer can no longer process payments in a timely fashion, they should at least notify me and ask me to consider to switch.

    Instead, they just pretty much ignored this severity of this case.

    I have a strong feeling that it is the negligence of this production issue is to force to migrate to another fee structure and gateway system. My current fee structure given to me about 6 months ago is much lower than their common fee structure. So, it almost was clear to me that they wanted to switch to a more up-to-date paypal gateway and a different fee structure. This way, they are not the one breaching the agreement of the low fee structure given to me.

    Considering paypal fee structure is really high comparing to a lot of merchant service out there in the market.

    This is unethical practice!!! I highly recommend everyone to do a bit more investigation before going to paypal.


    This post will help: Best E-Commerce Merchant Account Providers

    -Phillip

  5. Gatis says:

    Worst of the worst.

    Paypal is like a broken bank that unsuccessfully tries to act big.
    They manipulate your funds and hold them for no reasons and write down everything to security reasons. Step up your security policies, PayPal, they absolutely suck and make no sense. You keep holding transfers for 72h and state that 2$ fee won’t be charged but charge it every time anyhow. You simply block one’s account and do not allow to withdraw PayPal credit, charge ridiculous fees for every transaction and fail to provide so much needed customer service.
    BAD BAD BAD


    This post will help: How to Make Your Payment Processor Release Your Money

    -Phillip

  6. Rebecca T Dohm says:

    Once you close paypal..you are out for life
    Nice ppl rite?
    I was on the phone all morning to change my preferred method of payment of my pay pal acct. of 10yrs
    but I became so outraged by waiting.tranferring No results..I have closed paypal…never to return..DONT NEED YOU
    NEVER DID


    This post will help: Best PayPal Alternatives

    -Phillip

  7. Jennifer Heuer says:

    I received an amount of money on my PayPal account from Facebook and I was using it towards the reason I needed too. PayPal got suspicious and shut my PayPal account completely and refuse to let me transfer my money to a new account with a new company that does not do this kind of thing. At first they wanted to verify it was me so I sent them a copy of my license and my social security card and a birth certificate. Along with a bank statement. Then they told me I needed a passport, which I do not own a passport just like a lot of Americans. PayPal never said I needed a passport to have a PayPal account. And then they wanted mt to verify another address where my kids live and I explained that is not my address that is my children address and they said I needed to provide a utility bill for the address of my children. And I told them that is impossible cause I do not reside there, but they couldn’t understand that. So they shut my PayPal down and I have a balance of $969 in my account and are saying I have to wait 180 days. And my social security disability checks was being deposited into that account and social security Administration told me it is against federal law for anyone to withhold a federal check from the payee. And my check is supposed to be deposited into that account still tomorrow because this happened right before I was being paid. They say that my account is completely shut down but my account but I had my friend try and send me .40 and it went into the account. The only way I can get my check is if PayPal denies to deposit it which they should cause the account is supposed to be shit Down. By it being denied I can call social security and they will be able to transfer to my new trustworthy bank. I have never shut down a bank account before and them keep my balance this is u reasonable and it’s not fair. I need that money to buy my uncles head stone for he just passed away on July 1st. They have given me no reason to why they first restricted me in the first place or the reason they are holding my money for $180!!!! I do not sell anything thru my PayPal or receive funds from buyers. That has never happened. The only thing I have ever used my account for was to receive my ssd checks and to buy thing off the internet like amazon. There is nothing that is not already paid or is no one that is goin to come back requesting money off my account so what is the reason to hold my money. It is essential that they release my money to me immediately. There is no legal reason for them to withhold my money from me.


    This post will help: Why Credit Card Processors Hold Funds

    -Phillip

  8. Tori says:

    So bad, dont even bother, your disputes is useless, not worth the time and money.


    This post will help: Best PayPal Alternatives

    -Phillip

  9. George says:

    do not deal with these people because they will treat you like a criminal if you are seller on ebay. Sold an item with no returns to a merchant who decided he didn’t like it he went to ebay to return and ebay closed the case and he went to paypal fabricated a story about the item and they made me give him his money back even though I could prove everything he said was a lie. he open the item as apart and he did 3 deep scratch and i send them the whole information with the pictures I have never been through a more frustrating experience in my life.and this is not the end after return and refund the buyer and they charge me fee twice first when i sell and the second when they refund the buyer , but before that couple days i took screenshot to my paypal account showing the activity and the balance then after refund the buyer i took another screenshot and i call the ” professionals ” on paypal they don’t know where is the different and after transferred me from one to another they found the different and right a way the refund me the fee .it’s not about the fee how many seller they cut from them twice they are stilling money from the buyer and the seller be a ware keep far if you have another option


    This post will help: How to Fight Chargebacks and Win

    -Phillip

  10. Kay says:

    My account has been permanently banned for no good reason and PayPal will not allow me to have it back. I can’t even do online surveys that only accept PayPal because there is no way for me to get paid . Anything that has to do with blogging, e-commerce, or surveys are nearly impossible because PayPal monopolizes the industry on almost everything online. For this reason I hate PayPal and I cannot earn a living online because of them!


    This post will help: Best PayPal Alternatives
    -Phillip

  11. Jade says:

    I have 2 bank accounts on Paypal. I put one of them as my main so all my payments should be charged on this one. But, no ! Surprise ! They charged something on my other account and I didn’t have enough money in it so 48$ fee for me. After like 4 emails and answers from 3 different people at customer service, someone FINALLY admitted that they made an error. BUT it’s not their problem ! They won’t refund me. WHAT? It’s YOUR error and I’m the one who has to pay ???? BAD CUSTOMER SERVICE.


    This post will help: Best Merchant Accounts for Great Customer Service

    -Phillip

  12. SUSAN says:

    A refund payment was credited to my Pay Pal account in full after some discussion. For days the refund was not reflected on my Visa.

    I contacted Pay Pal many times. This is not easy to do. They don’t answer some phone calls and try to push you into your discovery by way of links, “resolution centers” , “chats” etc. In fact, Pay Pal was not honest with me. They stalled about having received the refund; prompting me to file a “case” … that could take 14 days to review…. while they held the money.

    I harassed the vendor until I had proof of payment to Pay Pal. Finally, after confronting them for three hours with transaction copies, and a group call with my bank, Pay Pal relinquished my money.

    It’s frustrating, time consuming, unnessary and disheartening.


    This post will help: Best PayPal Alternatives

    -Phillip

  13. Ellie papczun says:

    All I can say is I have been trying to set up an account for a couple of months. Every time I think I have, I haven’t .Customer service is absolutly horrible and can’t help with the problem. Every person I speak to tells me something different. I have entered my information over and over but every time I try to log in it tells me nothing is confermedeven though it was supposedly confermed from the time before. Not trying again. Don’t trust this thing with my money.


    This post will help: Best PayPal Alternatives

    -Phillip

  14. Leana says:

    PayPal Credit customer service is awful! I made several payments pre-paying my account and requested specific allocation of these payments to promotional terms expiring first. All payments have been misapplied! I spent countless hours calling and speaking with what sounded like employees located in India who had no clue how to help and provided conflicting information. The last rep I spoke with assured me that all payments will be posted as I requested but it will take one or two billing cycles. A few months ago, I had the same pre-payment issue and spoke with an American customer service rep who quickly understood what I was asking and applied the funds correctly without a follow-up. If the prepayment doesn’t post as I requested in two billing cycles, I’ll close my PayPal credit account. You cannot trust your money to dangerously incompetent people!

  15. Rena says:

    I did not know that one of the transactions that I made for $44 was paid for using PayPal credit. I have been away and just logged into my Paypal account to discover a balance of $72. When I called, I was told that there was a late fee of $28 attached because the $44 was supposed to have been paid by 7/15/19. Today is July 19, 2019. If the amount would have been higher than $100, there would have been a late fee of $28 plus a very high interest fee.
    I cancelled the PayPal Credit because I think these fees are usurious and unconscionable.
    I will continue to use the regular PayPal but will never use the PayPal credit. Consumer BEWARE!

  16. Bridgitti Knox says:

    I bought $170.00 worth of clothing from a company name BerryLook that has thousands of complaints regarding ordering merchandise from then that don’t fit. I return the items to BerryLook via UPS with a receipt saying that it received the clothing but they would give me $80.00. I keep calling Paypal and they want to say it’s a company out of China so they can’t refund. I received this email from stating below:

    marguerite from Berrylook.com
    Thu, Jul 11, 10:37 PM (5 days ago)
    to me

    Dear customer,

    We are sincerely sorry for the inconvenience to you.

    For your order E1051134

    I have checked with our financial department, your refund has been issued on 2019-07-05.

    If there will be any problem, you can just contact with us.

    Wish you and your family a blessed day.

    Best regards,

    marguerite
    Customer Service Team
    http://www.berrylook.com

    Now PayPal is telling me they are lying and they will not refund my money.

  17. Michael Byerly says:

    Do not deal with these people because they will treat you like a criminal if you are seller on ebay. Sold an item with no returns to a merchant who decided he didn’t like it and he went to paypal fabricated a story about the item and they made me give him his money back even though I could prove everything he said was a lie. I have never been through a more frustrating experience in my life. I am cancelling my ebay and paypal accounts and will never deal with them again


    This post will help: Best PayPal Alternatives

    -Phillip

    1. Rick says:

      I just got conned out of a thousand dollars through paypal/ebay. They seem to allow crooks to “use the system”, and then find in favor of the crooks. Costly lesson for me, so if I can help anyone out, I will.

  18. Steve says:

    Apparently everytime I’ve paid with my Paypal account for the past few months I have been getting signed up for automatic payment renewals. This includes purchases from Microsoft, Petco, and various other online vendors that were one-time purchases, not subscriptions to services. I also noticed that I was recently charged $10 for a service that hasn’t existed for 3 years, but for some reason they’re still paying out to the vendor.

  19. Robert says:

    I purchased an item online and trusted the purchase because it was used with PayPal. I received a tracking number from the seller and looked forward to my purchase being delivered. The purchase was delivered to another address. After doing some basic research, I learned that this company takes your money, steals a real tracking number from UPS or a legitimate company and you never hear from them again and you never get the product you ordered. This experience is well documented on many websites that the same experience happens to every customer. The tracking number that was stolen was from a pool company that sent a filter system to a legitimate customer, because UPS gave me the address and I visited that customer. I ordered furniture shelves that this company has nothing to do with. The pool company has started a fraud investigation. UPS agrees it was fraud and has started a fraud investigation.
    PayPal literally says they do not care and that tracking number was provided by the seller (the stolen tracking number from a different company and delivered to another address not mine). I’m out my money and no product and no resolution and PayPal says tough luck. I have contacted them 4 times to give them a chance to rectify their wrong. I will NEVER USE PAYPAL ever again and would never trust them. They stand behind criminal behavior and tell customers who use them tough luck if they don’t get a product that was purchased. If it turns out that UPS is being hacked and this looks like a big scam operation the FBI will get involved, but PayPal stands behind criminal behavior and aides and abet’s them criminal.


    This post will help: Best PayPal Alternatives

    -Phillip

  20. I am a freelance web and graphic designer. I have been a freelancer since 2007 and have used Paypal to receive payments. I utilize Paypal’s invoicing system. I sent out an invoice for a 50% deposit and once I received the payment I started the work. I have proof of the work I completed which is a website (http://strataexplorations.com/), logo, letterhead and letter. I have documentation via email and texts stating the work he wanted completed by me. He was always out of the country and the work never got completed because he never got back to me. This was started April 22, 2019, almost 3 months ago. He now goes to Paypal and states that I had no authority to take the money. Literally makes no sense. I have an invoice and he paid it. I have no way of taking someone’s money. Further, I completed a lot of work and he never requested the money back prior to the start of the job nor while I was completing each task. He just stopped communicating and then went to Paypal to get his funds back. I asked the customer service agent at Paypal, “so basically if I need money, I can go to Paypal and tell them I didn’t authorize this payment and get my money back?” The customer service agent said “Basically, yes”. I have no recourse other than to go to small claims court which would cost me the same amount owed to me. Further, I do not know where this person resides.

    Paypal’s legal structure leaves people like myself, freelancers who get paid through their system without recourse. So, I want to make everyone aware that, at anytime, within 6 months of you getting paid for a service, your past client can decide they need the money and make a claim and get their money back. I shared with Paypal a link showing my work but they gave me no way to share the texts, emails and the invoice, which is a Paypal invoice anyhow, and yet they tried to take the funds from me. I didn’t have the funds in Paypal and I do not plan on paying them. I can’t close the account but I will no longer use Paypal because of this loophole.
    This is being shared so that it doesn’t happen to other freelancer’s and other people who take payments via Paypal for their services.


    This post will help: Best Merchant Accounts for Freelancers

    -Phillip

  21. Margaret Bajon says:

    The least effective customer service. Their overseas employees are super nice, but have no clue how to help. Paypal’s system is not working. All I wanted was to make a payment and could not do it!!!! They do not let me make my payment but I am sure they will charge me late fee. Their agents cannot put me in contact with ANYBODY accountable, anybody who could help solve the problem. Wasted 3 hours of my time on the phone just to try to make a payment!!!!!!


    This post will help: Best PayPal Alternatives

    -Phillip

  22. Cindy Arre says:

    On June 28, I was sent 2,200.00 and it has been pending in my account since then. It said it would be released 7/3 but still is not. I have contacted the sender and confirmed it cleared her bank on day 1. I have had numerous transactions with this person and never a problem. I have never had funds held when sent and cannot understand how PayPal can all of a sudden without any warning to either of us decide to tie up these funds without any explanation. both I and the sender have made numerous phone calls to PayPal with extremely poor customer service. the person I spoke with on July 3 was the most antagonistic person I have ever dealt with as a company rep. Despite my repeated requests to be transferred to a manager or supervisor she refused and just kept antagonizing me by asking me to repeat what I said. To be fair after speaking with her fir a few minutes she had me so upset I’m sure I wasnt being nice either but I was having some severe financial issues because of the funds being held for no reason and could not even get anyone to explain why. Seems illegal to me. If I deposit funds into my bank and if they are going to hold them for a period of time they tell me. PayPal did not. We would have handled the transaction differently if they had because the funds were needed urgently. Less than zero help from customer service. Cant even explain to me where the funds are…just floating around in cyberspace? It is unbelievable to me. This is not my last stop on the complaint process either. BBB, Facebook and any government forum I can find that handles financial transactions that I can find because this is not right. Someone should be able to assist customers in a situation like this. we were not even allowed the option of cancelling the transaction to free up the money and handle it differently. Shame on this company for such poor customer service and adding to this frustration with a rude antagonistic rep.


    This post will help: How to Make Your Payment Processor Release Your Money

    -Phillip

  23. Evelyn says:

    if I could give a lower than one star I would. I made a buy it now purchase on ebay. If you are a Canadian paypal converts you to USD – ok with that. What I am not ok with is when you make a return they convert that USD to Canadian instead of just leaving the US in your paypal account. eg. My buy it now was 19.99. They charged me $27 in exchange. I did not get the item so I put it to resolution to get a refund and they gave me $18 back. Do the math.


    This post will help: Best PayPal Alternatives

    -Phillip

  24. Patrice says:

    PayPal are a bunch of thieves. I do not even have a account with them and they are stealing my money out of my bank


    This post will help: How to Make Your Payment Processor Release Your Money

    -Phillip

  25. Lawrence J Smith says:

    people need to pay attention to paypal and not use their credit; they set their minimum payment to about 30% of what they charge you monthly in interest. so if you only make minimum payment it’s like spending money every month; example; My balance is about 2300. limit is 2500;
    My last purchase was when my balance was about 600.
    over the year they charge me 150/month interest and the minimum automatic payment went from about 40/month to now 80/month with monthly interest now over 200. the last 1800 of debt on my account was due only to the fact that they set this minimum payment to far less then what they charge monthly on interest .. minimum payment should be monthly interest + 2% of your principal balance. Paypal is obscene. I will pay it off now and never use them again. I want to file a complaint with the FTC;

  26. Linda Wyman says:

    HORRIBLE customer support. I have been a customer for a very long time and their customer support is the worst out there now a days. Never used to be like that but every time there’s a problem I am lost in their automated system for ever. Today I have been switched to four different people that could not help me get a credit that was paid by mistake refunded. NOT one person could help me.


    This post will help: Best Payment Processors for Great Customer Service

    -Phillip

  27. Kathryn Swain says:

    Do not rely on PayPal to address an issue with the vendor/merchant. In my most recent experience with PayPal, I asked for their help due to a vendor shorting my order (paid for 4 but only received 2 of them). When the vendor would not respond or acknowledge my issue, I contacted PayPal for some resolution. PayPal did not resolve the issue after having me wait over a month. Then, they just denied the claim with no assistance. I appealed the decision and wrote a couple of letters to explain the issue, but they denied the appeal after a couple of weeks. My advice is to use your credit card company (I have always had good results) and do not use PayPal. They will not protect the buyers as they advertise.


    This post will help: Best PayPal Alternatives

    -Phillip

  28. Mark Taylor says:

    Lousy, open first time few week ago for collect charity few day later block me and ask for review my ID but I have sent 5 of my ID include driving license so no respond then I phone them 3 time no helpful from their HQ in 3rd world country now our charity is ruin and some money is lock so you scum can have our charity money. Please do not use PayPal .


    This post will help: Best PayPal Alternatives

    -Phillip

  29. Chelsea M says:

    I was a loyal customer for 2+ years with paypal credit. I used it for the 6 months financing option and always had it paid off prior to the due date. I recently moved and updated my new address with paypal to make my account current. I had a zero balance due on the account and without a notice, e-mail or alert they closed my account because I updated my address and it did not match a PO address. I am extremely disappointed that now I have to reapply simply because a address change. If this is there way of being “secure” they have my SS, phone number and e-mail. They could have simply reached out to me and let me know they changes don’t match there PO system. What a shame


    This post will help: Best PayPal Alternatives

    -Phillip

  30. Anne Ellwood-Russell says:

    I bought a diary 2 hours ago using PayPal for £14.40. A page then came up adjustment payment to £18.60. I was furious but there was no way out so I simply closed my browser. If this transaction goes through or there is any abnormal situation allied to this transaction I will complain to the authorities

  31. Tim says:

    Don’t trust Paypal. Bought some items from chinese site banggood.com It arrived broken and they wouldn’t provide a shipping back to them. I called paypal and they were on the side of the seller. Stuck with a broken item. Paypal Buyer Protection means nothing.

    1. Donna Wilson says:

      I totally agree!! I bought what turned out to be JUNK from a site called Berrylook, and PayPal kept me hopping through hoops. Told me first that they found in my favor, to return item. DID, and sent proof, then they just denied me…total runaround!! And the amount was only 27.00. My first case to ever file with them. Won’t be using their service much anymore after 16 years!!


      This post will help: Best PayPal Alternatives

      -Phillip

  32. Thomas B. Hughes says:

    Today I called PayPal’s main customer service number for help only to be given a “survey” for trying to sell me a vacation package. I could not get through to the customer service people unless I participated. This is beyond annoying. I needed help and could not get it because of this nonsense.


    This post will help: Best Merchant Accounts for Great Customer Service

    -Phillip

  33. Mary frank says:

    PayPal has kept my money 3 times now and I still haven’t got it the first time was 450.00 dollars the second time was 1900.00 and and this last time is 800.00 dollars and me myself I’m tired of it I want my cash I have every email sent between us and I want justice I want my money. We go to jail for stealing and PayPal is no different.


    This post will help: How to Make Your Payment Processor Release Your Money
    -Phillip

  34. Jadran Svestka says:

    Pile of shit.
    Total arrogance and distespect for customers.
    Tried to link a new credit card, tried to link a bank account, tried to make my secundary phone # primary. Nothing works, ‘we are unable…please try later’.
    I don’t have the fucking time to try later. I am running a business. If i put in a phone # i do so because it is the only one i have at hand, i don’t want to receive pincodes at the phone # i don’t have.
    Get your act together, ffs. Typical American ignorant shit; throwing some halfworking bones at the common dogs. Pathetic. Should be bankrupted.
    Dares to tell me my crefit card # is incorrect while i have said card in front of me.
    Idiots! Useless!


    This post will help: Best PayPal Alternatives

    -Phillip

  35. Scott says:

    Horrible. There is no accountability. They will close your account when you have money in it and never let you take it out. I didn’t think it could happen to me. But after a couple years it did. They find any reason and limit the account so you cant take your funds out. Then they keep the funds. How do you think they grew so big.


    This post will help: How to Make Your Payment Processor Release Your Money

    -Phillip

  36. Liz says:

    Horrible service. Do not use if you want to be able to pay for something right away. They delay your payment to merchants, which is a total ripoff. You’re better off paying with a credit card.


    This post will help: Best PayPal Alternatives

    -Phillip

  37. KC says:

    Is everyone @ PayPal liars? After months of sales through eBay and numerous amount of funds being deposited into PayPal, out of the blue, they decided to hold my money hostage.i called them on the 7th and I asked them about it and I was told that as soon as I get a tracking number, they would release my money. So I ship the item and I call them back with my tracking number. Then they tell me it will be released 2 days later on the 9th. So the 9th comes around and now they’re telling me 24 hours after the item is delivered, they will release the funds. PayPal is the worst company I’ve ever dealt with. I hope no-one uses PayPal again. This can happen to this can happen to anyone.


    This post will help: How to Make Your Payment Processor Release Your Money

    -Phillip

  38. Stone Michael says:

    I placed an order for a software product on 5/19/2019. The company Kudos Interactive Limited (KIL) [email protected] provided it and I thought that everything would be fine. Unfortunately, after paying for the upgrade also, they (Done For You DFY) website is only 70% ready. Ten vendors have yet to approve me being able to sell their products online. According to the vendor (KIL) their business associates usually take between 24-48 for response time.

    It has been 19 days since purchase today and 10 of them have not replied to the request to sell their items. From day seven I complained in writing to KIL about the length of time, and they are yet to respond. PayPal sided with them indicating “delivery of the software is enough to deny my refund!” How can that decide the delivery of service to the customer if it cannot be implemented? The website is only 70% ready. Ten products cannot be sold. That is the failure to deliver a quality product to the customer. If I only paid them 70% of the money then I could not expect a 100% fully functional website!

    I am a buyer and I find it interesting that the seller and Paypal find it okay to not deliver what they promoted. I am filing a dispute with the Better Business Bureau (BBB) and the State of California Fraud Department against Paypal and the Kudos Interactive Limited.

    Stone Michael


    This post will help: Best PayPal Alternatives

    -Phillip

  39. merry laporta says:

    my recent experience: Horrible customer service. I paid an ebay seller via PP and the seller was given an old, deleted address of mine. As soon s I heard from the seller, I saw the error and tried to stop the shipping but it was already shipped. So I contacted PP, first a robot, then an online chat, then two phone reps. total 50 minutes. absolutely no help. No one could say why or how an old addrrss was used, and
    address not even on my profile anymore. they never addressed that, and only said, basically, wait for your credit card bill and dispute the charge. well the problem is that my order was mailed to a stranger, and they are not hearing me say : Why ? How? And what are you , paypal, doing to prevent that happening again ? nothing.


    This post will help: Best PayPal Alternatives

    -Phillip

  40. Christine Freeman says:

    I’ve had a paypal account since 2012, because they’ve changed so much over the years I don’t use my account much any more.

    I made small sale and forgot to turn off the paypay option. The money was deposited in paypal account. They have decied to review my account and have asked for a ton of documents which I have upload to them. Months have go by and I assumed I have the money in my account so I was going to use it to make a small purchase and discovered the money is still on hold.

    I contacted them and they claim they never got my documents, so I upload them again. Again months go by and I remember to check. Sill on hold!! I asked them why and they now want and IRS statement. I’m not aware they give statements, so I ask them to be more specific because they don’t give statements.

    Bottom line is they won’t release the money and it been over a year, the rules are changing with this company and hold your money forever. The user agreement is too long to read but it gives them the right to keep your money

    STAY A WAY, THEY CAN AND WILL AUDIT THE ACCOUNT FOR WHATEVER REASON WHEN EVER THEY WANT AND KEEP YOUR MONEY


    This post will help: How to Make Your Payment Processor Release Your Money

    -Phillip

  41. Heidi says:

    PayPal is one of the worst merchants I’ve interacted with to transfer money. Ridiculous hold times, the reps have no power to ameliorate issues, and their fees are steep. Choose another merchant!


    This post will help: Best PayPal Alternatives

    -Phillip

  42. Christy Stetler says:

    PayPal allowed a refund on a no return policy on EBay!! Sellers are NOT protected! Beware!


    This post will help: Best PayPal Alternatives

    -Phillip

  43. James Mitchell says:

    Worst customer service I’ve ever seen from a financial institution of any sort! This weekend I made se real purchases via PayPal on the Ebay mobile app.All if a sudden it stopped working and I received an error message stating they could not process my transaction and to check payment info or submit another form of payment! (I had $8000 credit available and was making an $11.25 purchase!) I repeatedly contacted Ebay and attempted to contact PayPal to resolve this matter. After talking with Ebay reps, it was determined to be a PayPal issue as all 3 forms of payment I tried were rejected and Ebay advised that all payments they recieve are processed by PayPal as well. In total, I sent 6 messages over the course of the weekend. 1st message was Saturday. The last message was on monday. Today (Wednesday) I finally received a response! Only to have a representative tell me that there was nothing wrong with my account, it’s in good standing, and it was because of their security setup and next time I need to find a different way to pay!? (Mind you, I attempted three different ways and stated that repeatedly in my messages to them!) Only problem is that Ebay doesnt allow payment outside of their system and PayPal processes all their payments as well! Besides, isnt that why Ebay and I have PayPal accounts in the first place? Absolutely ridiculous and the most atrocious customer service response I’ve ever encountered!


    This post will help: Best PayPal Alternatives

    -Phillip

  44. Roland Chenier says:

    Today May 28/2019 received a message from Paypal that my account is being limited (block) with no explanation, therefor I believe that they at Amazon are doing this because I have been buying more from WISH and TOPHATTER and using Paypal for every purchase I do and for TOPHATTER there policies is that if the seller fails to provide delivery status TOPHATTER refunds you without you even asking, and for WISH as many many people buying on WISH know that it happens very often that you either receive to wrong item or do not receive it at all and WISH refunds you, so these I think caused an issue of me being high risk. But common sense if you buy something on the web and you do receive it but its not the item you purchased or you do not receive it at all what are you suppose to do?? I didn’t ask TOPHATTER or WISH to be refunded they automatically did by them selfs. Just look at my account just today I have been refunded by TOPHATTER to Paypal for a purchase I did 60 + days ago, I didn’t ask for it. So because of this I’m the one being punish for that, plus I can’t close my account either nor withdraw my money that is refunded nor removing my credit card and bank account for 180 days (6 months) and after 180 days my account can’t be close either and I know for a fact and also got proof. Hopefully someone can verify this issue, not that I will re-use Paypal ever and will make every efforts to share this issue to the public/media etc… Thank you


    This post will help: Best PayPal Alternatives

    -Phillip

  45. SCOTT says:

    So I as a Canadian have all kinds of issues with paypal. the length of time it takes for them to process a payment (3+ days) and their requirement and process of validating my id is a pain.

    Ex: I wanted to send money but they needed me to validate my address. I send the required I it takes 6 business days (this is the internet in the 21st century business days should be all days, but they don’t include weekends at Paypal). This in itself is rediculous.

    After waiting the 6 weekdays they tell me my id is not good enough for them and I need something issued in the past 12 months. First of all it has an issue date of 2 months ago, 2nd of all nothing about a 12 month issue date was mentioned before hand.

    If sending money as a Canadian I would advise the 1000’s of other options online to transfer money (E-transfer, Western Union, Bitcoin, Goldmoney, etc.) over Paypal.


    This post will help: Best Canadian Merchant Accounts

    -Phillip

  46. Roxanne McClain says:

    Paypal continues to be a troubling and frustrating company to rely on for consistent, transparent payment and refund practices. The frustration is only compounded when one is in need of action on the part of paypal and must try to work with the company’s customer service. Stock answers, an apparent lack of understanding on the part of the customer service representative agents, consistent finger pointing at vendors and/or banks involved in transactions, inaccurate directions given for using or understanding paypal, a definite resistance for hands on assistance by customer service reps and for refusal to allow a customer to escalate an issue to the next level of assistance (i.e., to speak with the next level up) makes it easy to understand why many companies are looking for better solutions and why those required to use paypal because of limited options continue to be dismayed.


    This post will help: Best Payment Processors for Great Customer Service

    -Phillip

  47. Riaan says:

    Zero help from PayPal after seller scammed me, they have excuses after excuses and I’m the one that lost $1000 with zero service from them. Why do I pay for the service when there’s nothing at all


    This post will help: Best PayPal Alternatives

    -Phillip

  48. Galen Stolp says:

    On hold for over an hour to open a dispute, horrible customer service, never received my order. Don’t leave reviews usually, but do NOT use paypal


    This post will help: Best PayPal Alternatives

    -Phillip

  49. Colleen L Pearsall says:

    Paypal can no longer be trusted to come to the aid of their Buyers when they are ripped off by their Sellers.
    Paypal is aiding Sellers who hide behind multiple accounts that fake out buyers to believe they are in the USA when really they are not. Charging them 2 day shipping rates yet the products don’t arrive for a month. Paypal won’t make the Seller make the Buyers whole.


    This post will help: Best PayPal Alternatives

    -Phillip

  50. Amanda G says:

    PayPal is a huge scam and I advise everyone to stay clear of it! Someone sent me funds for a car I was selling. First red flag: anyone that has your email address can send you money! No approval needed!!!! Fraud!!!! Then, PayPal asked me to send a bunch of fees. It was added to my total payment for the car, but they needed me, THE SELLER, to send $2,000 worth of payments!!! FRAUD! Furthermore, they asked me to send to random countries via Western Union, which was flagged and cancelled. Then they asked me to send Amazon gift cards, which was flagged and cancelled as well.

    Then, PayPal “accidentally” took too much out of the buyer’s account ($950) and added it to my pay out, so they needed me to send it back to the buyer BEFORE I could get my payment. FRAUD! This was PayPal’s mistake and they MADE ME PAY FOR IT! Lastly, I still haven’t gotten my funds.They will not respond to my emails and are holding mine, and the buyer’s money, which is LITERALLY FRAUD.


    This post will help: Best PayPal Alternatives

    -Phillip

  51. Jim Alonso says:

    I bought a product from WOOFIXY using PAYPAL. The does not work but to get a refund, they want me to send the product back to China. The product is $40 and the shipping cost to return is $120. Duh who would send it back. WOOFIXY acknowledges product does not work but they won’t refund the money. I escalate to PAYPAL and they side with WOOFIXY. Total scam and fraud all around. I will never buy anything using PAYPAL again.


    This post will help: Best PayPal Alternatives

    -Phillip

  52. We are a small community non-profit who uses PayPal to sell our concert and event tickets to the public. BEWARE – a buyer can ask for a refund from PayPal (even long after the concert date has passed) and they will get it without any protection to the seller since tickets are “intangible”. PayPal will also add an additional charge of $20 when this happens.

    For most concerts a refund would be a minor irritation (other than the $20 fee), but in our case it was a dinner dance where we paid the venue $70 for the buyer’s 2 dinners. So a total $90 hit to the bottom line.

    So be warned, PayPal is an unsafe platform for a non-profit selling services.


    This post will help: Best Merchant Accounts for Non-Profits

    -Phillip

  53. Summer Duvall says:

    Paypal is dishonest. I could never get the same answer twice and never received any of the emails they promised to send. They basically ruined my business.


    This post will help: Best PayPal Alternatives

    -Phillip

  54. Andrea Zeiber says:

    I had used PayPal for years, and they had previously suspended my account for suspicious activity for no reason; however, when there actually was unapproved transactions, they did NOTHING. I had Lyft charges in TX, CO, CA, NY/NJ, FL all within a half hour of each other. I tried to dispute the charges, but was unable to dispute all of them (25 in total), only certain transactions. I spoke to someone who assured me my acct would no longer allow Lyft transactions because I had disputed charges against them; however, a couple of hours later, I had additional charges from Lyft. I called back, and the person I spoke to approved my disputes and suspended my account, so no further transactions could occur. I had to get all new credit cards and close my bank account because of this. I called to close my PayPal account, and the woman told me I owed them, not only the money they gave me for the disputed charges but an additional $100, because they never actually received the money from my bank. This is completely untrue because my bank account was negative, and my deposit from them got me to $0 when I closed my bank account. PayPal told me that nothing would happen to my account, but I wouldn’t be able to make any purchases until my balance was paid. Since I don’t have the money, I was planning to pay it off slowly; however, I then received a debt collection notice from them, so I’m now out $1400 because they’re charging me back for my disputed charges AND sent it to a debt collector. The woman I spoke to about this clearly didn’t care that I’m going to be out $1400 and wanted no part in helping me or trying to figure out what actually happened. I highly recommend using another payment option if available. I will NEVER be using PayPal again.


    This post will help: Best PayPal Alternatives

    -Phillip

  55. bob says:

    We have been selling items with eBay and using PayPal for many years and this is the first experience with this happening. We had a return open with a buyer on eBay, we offer a 30 day return policy and honor it, 45 or so days after the buyer received the item. We and eBay closed the return, because of the 30 day policy. The buyer opened a claim with PayPal and we did not receive or see notice of the claim. PayPal gives buyer 100+ days to file a claim. We received a few days to review the claim and reply. Well, we did not see it until after the deadline. PayPal refunded the buyer $379.98 and did not have the buyer send us back the item. We did not receive a refund for the PayPal fees associated with this case. There is an “appeal the outcome” of this case within the closed case, but the only options are, “The buyer has already been refunded and I can provide proof of the previous refund” and “The item was returned but was not in the same condition as it was sent”. We have contacted PayPal via phone and they state that we did not respond to the case when it was open so it was closed in their favor. They say that if we had responded the case would have been closed in our favor.


    This post will help: Best PayPal Alternatives

    -Phillip

  56. julia mcalindon says:

    I am sick and tired of trying to close my paypal account and it saying cant cancel! Go fuck yourself!! THIS IS A SHADY


    This post will help: Cancelling a Merchant Account Without Paying a Fee

    -Phillip

  57. I was baited with one product and received a different one. As if this wasn’t bad enough, the crap they sent didn’t even work.

    PayPal’s solution? Mail it back to China. Well, unless the item is $200 or more, it just isn’t worth the $40.00 to ship back. Mind you, your already out the initial purchase, and there is no guarantee that they will refund that once they get their broken item returned.


    This post will help: Best PayPal Alternatives

    -Phillip

  58. tatiana says:

    very disappointed.!!
    pay pal promised to protect my interest as a buyer
    from fraud china seller
    but totally FAILED to do so
    I’M STOPING USING them
    SHAME, SHAME on you PAY PAL


    This post will help: Best PayPal Alternatives

    -Phillip

  59. wahid hage says:

    I will advise not to put your trust into paypal, organization obligations and profit making are paramount to them and feel insensitive to customer needs. Nothing special about them, same money sucking online predators.


    This post will help: Best PayPal Alternatives

    -Phillip

  60. Doug says:

    PAYPAL IS IN ON THE SCAM!

    Beware of using paypal. If you pay with your cash in your account, paypal will not protect you. If you pay someone using your cash, they do not have to send you a product. Paypal will do nothing to help. Paypal is in on the scam. Paypal claims they have buyer protection. Nope they have nothing. If you pay with a credit card, your credit card company has buyer protection. Paypal is lying when they say they protect. The truth is they have no choice but to offer assistance, but only when you pay with a credit card. Again, your protection is from your credit card company, not paypal

    I would suggest you close your paypal account asap. Besides ebay is kicking paypal to the curve in 2019. They are already migrating some sellers to ebay payments only. I know because I am one of them. Paypal allows you to pay sellers with your cash and if you get scammed, they will tell you there is nothing they can do. Remove all your cash and bid paypal farewell.

    Paypal is in on the scam, otherwise they would investigate the scammer on the other end. They have all of that persons info. They know where they are located and their bank account info. And will do absolutely nothing. Paypal is in on the scam.


    This post will help: Best PayPal Alternatives

    -Phillip

  61. Bob says:

    1 star is too generous Unfortunately I fell prey to an online “reseller” that just collects money but never sends the products. I thought I was safe because I used Paypal however they don’t back the buyer. I raised a case with Paypal and sent them my emails that I’ve tried to contact the seller. I never received the products however Paypal just backs the fraudulent seller. I’m out the money with no product and Paypal won’t even try to contact the seller to verify anything. They just close the case. I don’t recommend them at all. There is no reason to use them if they do not back the buyer from being ripped off.


    This post will help: Best PayPal Alternatives

    -Phillip

  62. John says:

    Signed up for PayPal for business reasons and was immediately overwhelmed with spammers. Dozens and dozens have filled my inbox, beginning within 15 minutes of signing up. Immediately cancelled account and it slowed a bit (now down to 10 or so a day rather than 30-40), but still coming. Big mistake signing up for this service.


    This post will help: Best PayPal Alternatives

    -Phillip

  63. mJafary says:

    PayPal has just about the worst customer service that you can get.. it just can’t get worse than this. Megan (a customer rep) at PayPal would not make any effort to make it right. Avoid using PayPal. It is not a quality company that you can rely on to handle your disputes.. Use American Express directly. You will be happy you did.


    This post will help: Best PayPal Alternatives

    -Phillip

  64. Nada says:

    A seller is using threats and extortion to force me into dropping a case. Paypal’s response? “We don’t monitor user behavior”.

    They are allowing a repeat offender to openly use their platform and repeatedly extort costumers. They don’t care. No mention of even terminating the seller’s account even after I showed them proof.

    Not to mention that only after 6-7 emails did I get a human to respond to me and not the usual copy/paste replies, A company with so much resources is treating costumers like this.

    Don’t use Paypal. I won’t ever again.


    This post will help: Best PayPal Alternatives

    -Phillip

  65. Christine reynolds says:

    THE WORST POSSIBLE CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE. Called and was told 90 minute hold time, left my number, no call back. Emailed and received a notice that they no longer man the site [email protected]. How does a company stay in business when they act like this?


    This post will help: Best PayPal Alternatives

    -Phillip

  66. Cedric Van der meulen says:

    Worst customer support ever!!! I get standard emails to questions i have concerning my blocked account. I already send 8 emails in the last 48 hours and i still have no answer on how to get my account unblocked.


    This post will help: Best PayPal Alternatives

    -Phillip

  67. Cheryl Dignard says:

    I have used PayPal for many years. It’s great until you have an issue.
    Cancelling my PayPal.


    This post will help: Best PayPal Alternatives

    -Phillip

  68. I have been a member in good standing of PayPal since 2015 . I do not have any chargebacks nor any complaints. Out of the blue on April 18th 2019 PayPal decided to put a permanent limitation on my account. Essentially freezing all my funds and not allowing me to use their service anymore.

    What I would like to know is what do they think I did? I reviewed their “ Acceptable Use Policy” and can find nowhere that I have violated it. They are holding over $XXXX of my funds that I am not able to access for six months. I need this money so that I can continue running my business. I do not think it is fair to banned me from PayPal especially when I have not committed any crimes.

    I contacted PayPal and told them I would like to start an appeal. All they did was send me back another form letter saying that I violated their acceptable use policy but did not indicate what specifically I violated. There have been many, many other people that have been terminated under false pretenses all over the world. This is a common complaint about PayPal.

    What I’m looking for is:

    1) For all of my funds to be immediately sent to my bank account.
    2) To reinstate me into PayPal as a member in good standing
    3) Explain to me what specifically they are saying I did wrong and apologize.

    Again I have no complaints against me, no chargebacks and I’ve had zero issues with PayPal from the beginning.

    I am a small business owner and it is unconscionable that PayPal without warning, decides to hold my business and my money hostage.


    This post will help: Why Credit Card Processors Hold Funds

    -Phillip

  69. David says:

    I set up a paypal account and tried to add a card for making online payments with retail merchants. I received an error message that stated my card number was invalid for both my debit and credit cards. ***They work everywhere else just fine***. After several failed attempts I emailed customer service and quickly received an automated reply with tips on how to link my cards. However, the proceedure was the same one I had previously followed on their website. The message then stated I could reply to the email for a followup response by a real person. Unfortunately, there was no way for me to get back to them as the message wouldn’t accept any addition text. A malfunction maybe or designed that way on purpose? Instant chat of course not available. Toll free number.. yes but rings busy or disconnects after awhile. Way to go PayPal.

  70. Kriss says:

    I was using PayPal for like 50 dollars transactions for about 6 months and everything was flawless until I sold my car and buyer sent the 3000 dollars and PayPal immediately locked my account to verify my identity, and it was 1 month ago, still no money and no car. SCUMBAGS


    This post will help: Why Credit Card Processors Hold Funds

    -Phillip

  71. Abraham Duarte says:

    I sold one old piece of hardware through ebay but recieved my funds through paypal, I completely regret this decision I had to not only wait 28 days to actually use the funds (which I was okay with because atleast I was notified) but had account issues and still have it currently, I can’t even make a simple one-time ebay payment to keep my sellers account in good status.. I get an error that “can’t be fixed” by paypals support..? If Ebay was my main source of income I would be completely screwed, DO NOT Use paypal, atleast to sell stuff through ebay this is ridiculous.


    This post will help: Best PayPal Alternatives

    -Phillip

  72. Kyle says:

    This app will hold your funds for over a month before you can use them. Wish I new about this before I made the sale, I would have used cash app!!! Awful business in my opinion


    This post will help: How to Make Your Payment Processor Release Your Money

    -Phillip

  73. Helga Heinrichs says:

    When i first enrolled with pay pal it was awesome. That was in 2014.. I have some money in there and today I tried to withdraw it and change my bank account because the one I originally had has been closed.
    I was not able to change it because the site would not accept it.
    I spent two hours on the phone trying to get help. It took a long time to finally talk to a real person. That real person told me that he couldn’t help me and was not able to explain why he couldn’t give me my money. He told me to send it back to the sender. I earned that money and was paid by my network marketing business. When i asked to speak to a supervisor, he hung up on me. Once i am able to get my money out of there (Which I don’t know how right now ),
    I recommend to NEVER EVER use PayPal )


    This post will help: Best PayPal Alternatives

    -Phillip

  74. Greg Bobbitt says:

    Worst experience ever!!!!!

    I was paid by a client for services that I provided on their motorhome. PayPal says one thing then asks for another, then another. Says that I can withdraw or transfer into my bank account and then holds the funds telling me its security and bla bla bla. Now wait for the system to do its thing for 48 hours and go through this again. How much are you making off the interest for all the money you hold from all the people you do this to. Id understand if it was for goods sold and you have to wait to make sure that they were delivered and satisfaction of goods from purchaser but this is my money for my work and now i have to wait a week to get it because no one there knows how to do their job much less speak English. No sweat off their backs its not their money. I am extremely aggravated, I have a business to run and now other jobs will be held up because of all this . I highly recommend anyone looking to do business make sure you do small transactions to establish. They are holding $950 of my hard earned money now and I am furious. This is ridiculous.


    This post will help: How to Make Your Payment Processor Release Your Money

    -Phillip

  75. Shawna Newman says:

    I got a call from PayPal and when I called the number back a foreign sounding chick answers and immediately demanded my date of birth and SSN and when I asked what for she said it was needed to open up a file on me. My account with them has been closed for over a month now so I don’t know why they are calling my landline phone when I don’t have an account with them anymore.

  76. Kent says:

    My wonderful surprise from paypal with zero notice…
    Blocked mine because Paypal doesn’t like 1 knife i sell in my third party store and have been selling for 10 years using paypal.
    You would think maybe an email first and ask to remove the offending knife (like its their business) before you take my money like a robber with a gun, but no…
    they are a pitiful corporation! Closing my both my personal and business accounts after 20 years and moving on!


    This post will help: Best Merchant Accounts for High Risk

    -Phillip

  77. Bau says:

    I am experiencing issues with my address on pay pal. My address is current on my pay pal account, but somehow it is sending my two recent shipments to my neighbors house (which I did not keyed in during checkout). The neighbors shipping address auto generated and did not tied with the address I have on file. I didn’t realize this was occurring until one of my packages didn’t arrived per a delivered text confirmation from the sender. Paypal hasn’t been helpful and declined my dispute. They’re saying that I keyed in the shipping address, which I nevered keyed in because it never asked me. I’ve made many purchases via paypal in the past and it just always shipped to the address I have on file. I’m still trying to resolve with paypal, but I have a feeling they’re going to point fingers back to me. It’s been frustrating and I’ve lost trust with PayPal. They should look into these glitches and have it corrected.


    This post will help: Best PayPal Alternatives

    -Phillip

  78. Jonathan Thomas says:

    It is impossible to get in contact with anyone that can actually help me with my situation. I have a charge on my account that went to collections back in 2012 that I have no recollection of and the account was closed in 2013. Since the account is closed they say they can’t provide me any information on it at all which I find extremely difficult to believe. I asked them to investigate it or please remove it and they are saying they can’t do either and to call experian. I called experian and experian said that PayPal most certainly should be able to give me some type of information on it and it’s in their hands not experians and they filed an investigation to PayPal on my behalf. I have still heard nothing back. How does something go on your credit report without anyone having any information on it? Unbelievable. I am most likely getting rid of PayPal since their security and customer service is sub-par unless I can get some answers.


    This post will help: Best PayPal Alternatives

    -Phillip

  79. ANDREW OGRADY says:

    PayPal would not investigate a probable fraudulent website. Their response to many emails from me staying that after paying via PayPal I did not receive my goods and that the business would not respond to emails, telephone or written letters was to advise me each time to contact the business!


    This post will help: Best PayPal Alternatives

    -Phillip

  80. Tim Bond says:

    Report function repeatedly and consistently lame, along with the response to address the problem. Specifically, transactions that show on the PayPal screen as processed do not download upon export until some mysterious period of time in the future. To add insult to injury, a click on their Resolution Center to “Report a Problem” takes you to a transaction search screen. Their tech support and resolution of problems couldn’t be more pathetic! I first reported this problem months ago and it has never been resolved!


    This post will help: Best PayPal Alternatives

    -Phillip

  81. Leo Estevez says:

    Greetings! This is not a review. More like a question. I have an event coming up soon and need a credit card reader. I’m already a member of PayPal and, after reading through these statements, find myself unsure whether or not to request a card reader. I’m only using it once! Is it worth it? I’m on the fence….


    This post will help: PayPal Here Review

    -Phillip

  82. Niv says:

    DO NOT USE AS A MERCHANT – USE WORLD PAY.

    We have been charged tens of thousands of pounds in fees, there is not customer support and they way they deal with complains is really bad.

    Will recommend anyone to use Worldpay over them, their rates are better and they actually act like we are a customer rather then paypal that treat us like we are depend on them.


    This post will help: Best UK Merchant Accounts

    -Phillip

  83. Brad Ouellette says:

    PayPal is a RIP off. We have been in business 26 years. We advertised 3 Panasonic IP conference speaker phones on Ebay. The purchaser contacted us. Gave us a credit card we charged the credit card we shipped the merchandise. The purchaser acknowledged they received the product we received tracking the customer signed for the product. Then the customer disputed the credit card charge never shipped the products back and we were out $2100 PayPal sighted with the customer. WTF. I’ll never ever purchase or buy anything associated with Ebay or Paypal. This is called thief.


    This post will help: How to Fight Chargebacks and Win
    -Phillip

  84. Claudia E Godoy says:

    Super disappointed in PAYPAL CREDIT CARD. I had been a customer for a few years. Every time I have paid my account in full they hold payment for up to 7 days. They place you on hold on phone for 30 minutes for a simple answer. Limit is small and increases don’t happen. Whether it is Synchrony bank or Pay Pal I am glad I closed the account. VERY DISAPPOINTED!!!


    This post will help: Best PayPal Alternatives

    -Phillip

  85. Melissa E Newfield says:

    I bought a $25 PayPal card, and I feel as though I have been robbed of that money. Son tried to activate, they said he has to send triple documents (state id, proof of residence) to obtain access to card. Why cant this card just be activated like any other card someone spends their hard-earned money on?


    This post will help: Best PayPal Alternatives

    -Phillip

  86. Daryl Rebrovich says:

    Sold an item on eBay for over $500.00, the buyer paid through Pay Pal, who I had been a customer with for over 10 years. Pay pal notified me that they put a “limit use” on my account and that they could hold the money unless I supplied them with new information. (Including a photo I D.) They could also continue to hold it, if I did not supply other information that if it didn’t up with their acceptance they could still hold it. (Whatever that gray area is.) Their claim was they were trying to protect me because I had recently changed the password. Once I saw what they were doing I stopped the sale. I wasn’t about to send out the product so PP could pocket the money or hold it indefinitely.

    Mind you I had no problems with eBay or the seller. The collapse of the sale was totally do to PP’s new policy, who they later tried to blame on the government.

    I became so irate with PP that I wanted to close my account. After waiting about a month or billing cycle, I had a zero balance with all parties. Still my account remained constrained and I could not retract my credit card information, address or close out the account and it remains so.

    They insist on getting the information to close out an account. Guess What? I called the credit card company explained what happened and asked for a new card. The old one is useless now. The only proof I had to give the credit card company was doable over the phone. I didn’t have to send them a copy of my photo ID, or other nonsense. No BIG BROTHER with the credit card company.

    I will NEVER do business with Pay Pal again. They could NOT give a rational explanation for their actions, they just continued to claim it was policy and beyond their ability to help in anyway.

    You might think about doing business with these people. They live in the Big Brother age.

    1. Steve says:

      everyone should send complaints through Consumer Financial Protection Bureau (CFPB) a government website and they are looking at PayPal, more complaints more power for a forced change… When we the people on complain among ourselves, nothing happens. FTC and CFPB is a start and I recommend it to everyone!


      This post will help: How to Report Bad Credit Card Processors

      -Phillip

  87. Ken Bui says:

    Paypal and Ebay are ripping off sellers with hidden fees and transaction fee. Please stay away from this companies. Ebay owns paypal. BEWARE!

    This post will help: Best PayPal Alternatives

    -Phillip

  88. Torie says:

    Do not user PayPal each time I try to order something offline and go threw them it will not let me I called over and over again I went threw my bank and even their security team and still nothing I can’t use it on eBay amazon or Rosegal and that site say you have to user PayPal do not waste anymore of your time I am sick of this they are worst not helpful and they wouldn’t give me a manager or tell me why I can’t use it so don’t just don’t

    This post will help: Best PayPal Alternatives

    -Phillip

  89. B says:

    Had a payment that was returned. PayPal first off notified me by a letter of all things rather than an email or phone call. I tried to put the money back into my account but could not make in the time they had set for taking out the money. They then sent me an email stating that transfer failed and they will try again in three other days. They tried it again and unfortunately, I wasn’t able to put the money in my bank account. Then I get another email saying they would take it out of my PayPal balance and “may” retry my account again. They took the money out of my paypal balance which left me with a negative PayPal balance so I started making payment towards that. Then all of a sudden, they took the money from my bank account. They money they took out was for my rent which left me short. What makes so mad is that they should have chosen a course of action and stuck to it. Because of their actions, I have had to pay almost $100 in return fees and additional fees. I’m over working with PayPal now.

    This post will help: Best PayPal Alternatives

    -Phillip

  90. William says:

    Paypal helped Chinese scammers take my money after they told me to send back the product I bought to China. They were not helpful at all. I kept calling customer service but they only connect you to a place in India were the reps don’t know what is going on. Also they never refunded me my money and now my only option is to sue them. Worst company.

    This post will help: Best PayPal Alternatives

    -Phillip

  91. Marianne says:

    used to have a perfect customer service who used to be very friendly and were genuinely and professionally interested to follow up until issue was resolved. recently, service has become extremely poor, especially the customer service covering the Middle East area, representatives are being non knowledgeable and don’t show any interest in fixing issues..
    too bad, used to blindly trust this platform, i should switch to something more trustworthy and professional.


    This post will help: Best PayPal Alternatives

    -Phillip

  92. MadMaxx says:

    Honestly F#@K you PayPal..

    After having problems simply using this platform to send rent money to my aunt. I called the “customer service” help line. After being hung up on 2 different time’s I tried once more and was told by automated voice it would be 10-18 minute hold time. After a 25 minute wait time finally though I would be helped. To my shock I was again faced with them ending my call… 😡 please figure your ish out. I’m just trying to bank out airline miles..

    Worst scam ever.. beware people..


    This post will help: Best Mobile Apps for Sending Money to People

    -Phillip

  93. yuanshun says:

    on Jan 23 2019, i sold something to a person named Francis Turner for $250. it was my 1st time using paypal for receving money, i didnt know the person, so i called paypal agents to confirm if the person sended me the money, so they told me he did, and would take up to 21 days because it was send as a gift. underneath is the terms and conditions. on Feb 14, i called to check the status of the money, paypal told me to wait for couple days. so i am like ok. couple days later, i gave them another call. they said they would dispute and try to get the money from that francis turner within 24-72 business hours and would be inside my account, until today, the March 1st, i’ve still havent see any money, so i called paypal again. spoke to the supervisor, she told me theres nothing they can do to get the money that i supose to recieve. sadly, such a big company paypal. i guess i would never use paypal again. it was a mistake.

    This is the Terms and Conditions
    This is a PayPal Gift. The amount can take up to 21 days to reflect in your PayPal balance. This gift is non-refundable, the buyer won’t be able to cancel this payment. PayPal has you covered.


    This post will help: How to Make Your Payment Processor Release Your Money
    -Phillip

  94. Andre Williams says:

    Paypal banned me because i bought scam items on ebay and a asked for a refund. So if i ask for a refund on a fake item they will punish you instead of a scammer. One item i bought from a website said some items cause cancer but the website wouldnt tell me if the item i bought was on the list so i canceled. Because of this paypal deleted my account banned all my cards and banks. So paypal wants me to buy and keep scam items and get cancer i guess?


    This post will help: Best PayPal Alternatives

    -Phillip

  95. Lindsey Downs says:

    PayPal is horrible. I have bee. Trying to verify my account I get verification to my email then it asks to verify text I call and let them know I dont know that number and they try to say they dont have that email. Excuse me but clean your ears I got verification email dummy. So yes that email is correct your system is a hoax. As soon as I am done with speaking to my lawyer about this I will never use PayPal or any associated with it


    This post will help: Best PayPal Alternatives

    – Phillip

  96. Steve says:

    PayPal has to be the most pointless piece of junk on the internet. I’m forced to use it on Ebay regardless. However, I have an account with hundreds of useless settings. Nothing makes any sense. How do I just add some euros or dollars to my account for example? That would make sense. But you can’t do this as far as I can tell. Nothing makes any sense. I accidentally changed a setting on my account and can’t change it back. Totally gone. WTF? It adds nothing to a normal card transaction, which makes sense. Utter, utter junk.


    This post will help: Best PayPal Alternatives

    – Phillip

  97. Rob says:

    Do not use for business! I don’t know how it’s a 4 star review?! Probably written by paypal themselves. What paypal does is flat out theft and should be illegal. I think I’ve had a paypal account since 2002-2003. I went in steaks as far as use but didn’t mind it until I started using it for business. I started a business 2 years ago and used it but started noticing a long 30 day deposits times to my bank account. A neighboring business also has the same problem. The customer would have their product a month before I see a penny from it. I called paypal and they said my bank wasn’t accepting it and my bank said they never received it. I originally thought it was my bank since it’s a small bank but I didn’t have that problem with any of my other payment processers. I would see the money in my bank next day sometimes two days with the others. Then when I thought paypal couldn’t get any lower they proved me wrong again. I transferred more money into paypal to purchase more supplies since many of my vendors accept it and when I went to pay it didn’t work. I logged into my paypal account and everything looked accept for a notification that said my account was limited. It Didn’t say why. Of course, I called right away but everyone I talked to didn’t know why and told me the department that does that can only be contacted via email. The email seems to be a dead end because I never got a response. It probably doesn’t even get monitored. I also kept calling with no luck but found one person that said they can create a dispute. I didn’t hear back until about 10-14 days after the dispute was filed but I also sent several more emails and calls so I don’t know what correlated a response. On top of that it was just a generic email that said they reserve the right to be thieves and that they would contact me in 180 days and tell me how to retrieve my money and not to respond to the email because it’s not monitored. I don’t know this is legal? There needs to be laws against this kind of thing. They have almost $10,000 of mine and I still had to fill my orders to stay in good standing with my customers. And when I tried refund close to $3000 worth of my customers orders because I couldn’t get it to them in time because I didn’t receive the funds for materials, they took it out of my bank account instead of my paypal balance. And you can’t delink your bank account from the paypal account. So now they took $13k from me which isn’t a big blow for a business but if you’re like me and just a one-person operator of a new business it can easily put you out of business and almost did. I almost lost everything. I don’t have the resources to fight this at the moment but I won’t forget. Paypal does this all the time so I’m sure they have a good legal team but this shouldn’t be legal. I can’t steal money from someone and tell them I’ll give it back in 180 days without a long prison sentence. Oh, and the lady that filed the dispute laughed when I ask if she’s seen them reverse limitations? I asked if it was 50% or a 1% chance of reversals and she just chuckled and said “I’ve seen it done”. Not very reassuring. The most infuriating thing beside them keeping my money is that they don’t give a pacific reason as to why? I’ve never had a customer complaint and 100% feedback on ebay. Ebay’s getting away from paypal so it should tell you something. When asking it could be for something as small as a larger deposit than normal or even requesting their own debit card? This is probably how they pay their executives bonusses and just draw so many names from a hat. I’m still waiting for my money. I have 4 months to go yet. So now I can’t use paypal and never will. Many friends and family members also closed their paypal accounts in support. Even when I shop online now and see two sites that have something I want I will purchase from the one that doesn’t use paypal. Even if it’s higher price. The sad part is that you probably won’t read this until it happens to you. I’ve always heard paypal horror stories and now know how real they are first hand.


    This post will help: How to Make Your Payment Processor Release Your Money

    – Phillip

  98. chris says:

    i am not happy with PayPal my account was hacked am it has almost been a month and i am still waiting for them to rectify the problem and credit me my money


    This post will help: Best PayPal Alternatives

    – Phillip

  99. Jill Campe says:

    I recently had a client dispute 2 transactions that he forgot about last October. When I told him it was to me, he promptly reimbursed me as the money was immediately taken out of my Paypal account. A few days later, after depositing money into my account so that it was no longer negative, Paypal took $20 out of my account for one of the disputes, and a few days ago my account was negative again and I called and they took ANOTHER $20 out of my account! There is NO show of these deductions on my Paypal statement, they just took it. Not only is this wrong, but the fact that I cannot even see these withdrawals seems illegal to me. I have had all of my clients switch from Paypal to Venmo and will VERY rarely be using Paypal any longer. TERRIBLE CUSTOMER SERVICE!!!! THE WORST I HAVE EVER EXPERIENCED WITH ANY COMPANY IN MY LIFE!


    This post will help: How to Fight Chargebacks and Win

    – Phillip

  100. Paul Baeder says:

    I signed up for pay pal because I had one customer that demanded to pay that way. So, I used it once and 18 months later money in my business account started disappearing.

    Pay pal said they would return the funds but never did. I suggest staying far far away from Pay Pal.


    This post will help: Best PayPal Alternatives

    – Phillip

  101. Morgan says:

    I used to think PayPal was the best in the business and that I could always count on them to keep my money safe.

    Yesterday someone paid me $300 for a product through PayPal, and I was assured that the payment was verified.

    2 hours later PayPal emailed me saying the person I sold to made a false claim against me, and now PayPal is demanding I pay back the $300, even though I upheld my end of the sale.

    PayPal’s customer service was near impossible to get a hold of. After sitting on the phone for 2 hours they informed me it was “under review and someone from their team will contact me if they have any questions.”

    I am never using PayPal again, and I recommend no one else relies on them to be ironclad and safe.


    This post will help: How to Make PayPal Release Your Money

    – Phillip

  102. Linda says:

    Do not use PayPal: for months, I have been trying to get the money on my account back, so that I can close my account, but I still haven’t managed to. Every time, there they find a new hoop I need to jump through. Until recently, I have managed to fulfill all of their made-up solutions (providing documents from myself and my bank etc. even though I have had the account for years). However, a few days back, they came up with something else: my internet connection is not safe. No matter the network I try, or whether I clear my browser cache, PayPal will somehow allow me to log in, but as soon as I want to transfer money, it suddenly cannot verify that it is actually me. In short: we are months into this, and I still don’t have my money back. Your money is very safe with them: they will make sure that no one won’t be able to reach it, including yourself!

    Oh, and something else to complain about: if you travel internationally, PayPal is not a default by option, because they won’t let you use your account abroad. Even worse: when I tried to do so 4 years ago, they even blocked my account, and it took me a lot of effort to unblock it again!


    This post will help: Best PayPal Alternatives

    – Phillip

  103. Unique Vintiques says:

    Paypal unjustly holds payments whenever they want for absolutely no reason. They will NOT give you a reason for the hold or assist you in any way, even if you are a seller with an excellent track record and clearly defined selling history. Customer service is all but useless and their “policies”, especially since eBay’s announcement to split and provide their own in-house payment option, have become horrid for small, individual sellers trying to make an honest living. My recommendation, join a class action lawsuit against this payment giant that is fraudulently holding funds and find another way to accept payments. These problems have been going on for years and are not likely to change, ever.


    This post will help: Make PayPal Release Your Money

    – Phillip

  104. Sharon says:

    Do not use paypal. It is a scam! Ordered clothing from company that said they were located In Canada it was actually inChina. Never sent me the items ordered and paypal refused to help. So I am now out 93.29 just shop from reputable stores and use a credit card that backs their customers.

  105. this is very bad very bad and very bad service that i ever done business to this bullshit pay pal..never ever trust on pay pal, they just robbed my hard earned 150 dolor with out any reason..i complained several times but they didn’t listened me..instead they make threatened and abuse me..they used bad words me..never ever use paypal to any one..please


    This post will help: Best PayPal Alternatives

    – Phillip

  106. Michael says:

    I am very disappointed in paypal.

    Sending money is a breeze but receiving money is very difficult. They hold the money 2-3 times before releasing the funds. Venmo and Cash App are both fast and efficient.

    Paypal pretends to be “more secure” but they will likely get left behind in the future of cyber cash.

    Poor customer Service and lack of care for their cliennts…Since they have so many.

    Keep your money out of circulation and in your pocket. Paypal is making millions per day just by holding your money. Think about it.


    This post will help: Best Mobile Apps for Sending Money

    – Phillip

  107. Steve shelton says:

    Sold a camera 925.00 and shipped USPS. The camera was picked up and signed for. Next thing I know is customers filled dispute with EBay which was denied claimed he didn’t get what he ordered? Then a claim wth PayPal which was denied! Then again with eBay, again denied. After spending many hours with both eBay and PayPal I get notice that he filed with his bank. According to PayPal at that time they would dispute the request, and I was not to worry as I was covered under seller protection. I filed a police report, turned in serial number to camera manufacture as stolen, and tried to file police report in the city buyer was located. Police department would not take report as it was a different state and they required you meet with officer to file report.
    Now during all this I made no less than 25 calls to PayPal asking questions and trying to find out the right thing to do. Each call I was told “do not worry you are protected by ou seller protection policy”. Only to find out I was not. PayPal never told me anything I should do for the dispute, in fact I was told several times that they did not know what the chargeback request from the bank was, or what was to happen next. I sent phots and an affidavit showing the packaging and shipping of camera. Went to the trouble of getting varifilable proof of address and name match. Through all of this PayPal never told me what I could or should do,or that they had requested for item to be returned, but insisted that I was protected. The only thing I was told was PayPal was disputing with the bank on the chargeback, and again not to worry I was protected by seller protection. Now the final blow! I received notice that 925.00 was taken from my funds, and I was not protected by seller Protection! In fact no one ever asked the buyer to return item (According to eBay he refused one time, and second time told eBay post office had box and camera). And as for pal pal disputing this chargeback they told bank he signed for package and it was delivered! Nothing about police report or other evidence I worked on. And to top it off bank claimed “not as described” and PayPal does nothing to protect me or request a better investigation. Now later as of this month I find out PayPal legal department has not gotten back with me after two letters ‘certified’ and I find he also turned it and collected from usps a claim all because he used a charge card and PayPal has no power to do anything about it… why am I upset I think PayPal is lying about many things and I don’t know how to prove any of it yet!


    This post will help: How to Fight Chargebacks and Win

    – Phillip

    1. Steve says:

      I have read the “how to fight chargebacks and win” and in fact did more than the suggestions. Legal department has never replied. I have no proof that a charge card was actually used as I was told. To file a lawsuit You need certain facts and PayPal will not cooperate. Just filed complaint with F.T.C. and with department of Justice. As a Money handler they are not even giving the basic Fiduciary duties owed to me. Even provided letter from manufacture that the buyer tried to register the camera he claims a not being received. He could not as i had turned it in as stolen. To date PayPal legal has not uttered a word. Complaint filed with California Business oversight Department gave then until 26th of February 2019 to reply to their request for reasons. Cant wait to see their answers or lies!

  108. steven says:

    Worst company ever. Will never do business with another pay service. Cancelling account. I recently sold an item for $3500. The buyer paid by Paypal. The money was deposited into Paypal. I then tried to access the funds and was denied. I discovered that I had a judgement against me for almost $14000 in purchases from Ebay. I have never had an Ebay account – the charges were fraudulent. I contacted Paypal to correct this error. They told me to contact Ebay since they have already sent the money to them. Ebay sent me back to Paypal since I did not have an Ebay account. I then contacted Paypal again and had them start a fraud investigation. They contacted me a couple days later to let me know that they agreed that the charges were fraudulent. They then informed me that I would not be getting the $3500 since they already sent it to Ebay. I contacted Ebay again and they cannot help since I do not have an account with them. This is absolute bullshit. Paypal owes me the $3500 that they sent to Ebay but they will not pay. This is all fraud. NEVER DO BUSINESS WITH THESE THIEVES.


    This post will help: How to Make Your Payment Processor Release Your Money

    – Phillip

  109. Karl Hartlin says:

    I want to close my paypal account and they told me they can’t close it. I do believe that they are lying to me. They no longer have any reason to have my personal information but for some unknown reason they want to keep it, and i call BULLSHIT on that.

  110. J Smith says:

    I opened a business account and was given the option to access Paypal pro. There is nowhere on the website that states that the credit will be pulled and that it is an application until the necessary information is completed. I was not given a choice and I did not want my credit pulled. I called to report it and the representative reviewed the website to see if he saw anything and advised me to leave feedback because he was unable to find the fine print that states that the credit will be accessed. A resolution was not offered.


    This post will help: Best PayPal Alternatives

    – Phillip

  111. Nick S. says:

    I have received unknown charges via PayPal, on 2 different credit cards. Somethings wrong with PayPal.

  112. Nathaly says:

    Dont used this website they keep your money and costumer services is really bad

    From The Editor
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  113. Charles E Ashton says:

    Had money sent to me via PayPal. They would not let me transfer it to my bank that was listed with them. Then spent about twenty minutes on the phone trying to get a person to talk to. That person tried to verify me but asked the street number I lived at with my ex wife,(I assume because he used one of her last names from one of her other marriages). So I can not get my money as they do not believe I am me. Use any other company to transfer money PayPal will take your money.

    From The Editor
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  114. John Gallagher says:

    Paypal wont protect you from scams
    I recently (beginning of December) ordered an item online and paid with Paypal. The item did not arrive on the date stated. I emailed the company who, twice, supplied me with fake tracking numbers. I contacted Paypal who said they would investigate. Time dragged on and Paypal kept saying they were waiting for the company to respond. Nearly four weeks after the package was due a box wrapped in a black garbage liner arrived at my door. The items, from the company, were in opened boxes with parts missing. Simultaneously an email arrive from Paypal saying they were denying the claim as the items had arrive (four weeks late!). A complete scam Paypal doesn’t protect its customers will NEVER use them again.

  115. Craig Phillips says:

    The worst customer service I have ever experienced. On hold for 45 minutes. On hold again after someone did pick up & then transferred me to their fraud dept & no one picked up.
    Fraud on account not resolved or even recorded as an incident by them.
    My account hacked & they do not respond.

    From The Editor
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  116. J. Prakash says:

    Problems with refund. I bought ink cartridges for my photo printer, but the printer did not recognize them, so they were returned using an RMA from the seller. since there was no refund for some time, I called the credit card bank and they issued a temporary refund. PayPal asked me to cancel that claim with the bank and that they would deal directly with the merchant and issue me credit. The bank canceled the temporary credit and charged me again. The merchant says that they have been debited the amount by PayPal. PayPal is not issuing me credit. It is impossible to get someone on the phone. Their virtual assistant is useless.
    I will think twice before using Paypal again. Either direct credit card or thru Apple Pay.

  117. Jose Santana says:

    I am a owner of a small business. I signed up with Paypal to offer my customers the option to pay with credit card. All experiences have been pretty bad. I received my first payment and because I didn’t pay the extra 10 dollars to get it put into your card instantly I ended up having to wait 10 days to receive my money. This is a problem for small businesses who need to pay employees on time. That took a bunch of calls and nonsense to get resolved. The most recent was a 1000 dollar final payment from a customer. I received the money only to get another email saying there was an investigation being launched. After holding on the line for an hour twice they told me I had to have my client go to his paypal account and that he could fix it on the resolution center. He did not have that option because it was processed already so now he has to wait on hold for an our. Not sure why I am paying for a service that does not serve my needs. Waiting to get this last payment and im going with someone else. They charge you to work for you but don’t want to do the work.

    From The Editor
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  118. Alissa says:

    I’m a secretary, my boss had been paying me through Paypal for the first few weeks of my probationary period. The last payment he tried to make to me, Paypal tried to hold for TWENTY ONE DAYS saying they had to be “sure services were rendered.” I called and told them I’m a secretary and my services for the last week is what I was being paid for, meaning services were already rendered. They refused to release the hold on MY MONEY. My boss then calls and tells them they need to release the funds to me, which they still did not. I ended up refunding the money and my boss and I had to drive to meet half way (he lives an hour out of town) so he could pay me by check. I refunded his paypal payment and paypal has STILL not released the funds to him. They’re system of holding onto payments is antiquated and their customer service is absolute shit. Whatever rep is named “Rebecca” (cause I’m sure thats not her real name) was short, unhelpful, and didnt even try to find a solution for me just told me they couldnt help. Horrible, Horrible service. I’ll never be using them again.

    From The Editor
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  119. Daemon says:

    PayPal has the worse customer service, second only to AT&T. They hold funds that have been released by eBay for 24 hours or more, even after they know the item was delivered. It’s time to stop using Paypal and let them go the way of the dodo. For what they charge to use their service they should not hold funds to collect more interest themselves. Quit PayPal now. Pay with your card/acct instead.

    From The Editor
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  120. Marcus says:

    Stay away from Paypal ppl I’m telling you now they be scamming..Someone I sent money to sent money back to me and declined the purchase.So now they trying to say I owe $203 with I never owed them anything 🤣😂 scamming

    From The Editor
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  121. Rose Martinez says:

    Paypal is the worst organization I have ever had to deal with. I spent three hours attempting to resolve an issue on a charge which was not mine and which was not even associated to my phone # or my email address. I do not have an account with Paypal and will never get one after the horrible customer service I experienced. I was transferred to 4 departments, spoke to 5 different individuals (Brandy, Sedrick, Orlando, Gary and Tim) had one rep hang up on me and was never able to get a resolution to my issue. Paypal can not be trusted to handle issues in a professional and adequate manner. I would never recommend them to anyone I know. This organization is horrible to deal with!!!!

    From The Editor
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  122. F says:

    Worst customer service from a company ever! I guess cause they are a big company they don’t care about customer service. I have tried all week to get assistance on the phone. Just hours on hold and when you reach someone, no one can help you, and every employee just lies. The manager says no matter what you say, I will not help you. He was very condescending and rude. After waiting another day to hear back from another manager, she just hangs up. Not sure how they hire and train employees that provide no customer service and are so dishonest. Still waiting the call back that I was guaranteed for a week now. No response on email requests. How is such a company even still in business? This company seems like a scam and does not care about their customers. I hope people realize what a horrible company this is and find a better option.

    From The Editor
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  123. W m howe says:

    New paypal account users beware….as a new small business in 2018…we started selling through ebay…which meant we had to sign up to paypal….(big mistake)….first few months of trading went ok..until we hit a certain income limit…where they decide they want proof of who you are….hence restrict your account….where as you can only have incoming payments and do refunds to buyers…….in our case substantial funds were held….forcing us not to be able sell through ebay..as couldn’t afford to…for about 3 months…causing us to lose our business unit with not being able to access funds to cover overheads and basicaly close our newly started business down…..as it took nearly 3 months to sort out certificates etc to send off to dvla for a photocard licence…because they wouldn’t accept a paper licence as proof of I’d. .with other docs ok…..

    From The Editor
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  124. Diana hayse says:

    After giving these people everything down to my shoe size she wants to tell me that they need me to send documents for proof of identity after I just gave her everything no one but me would know hell they even knew more about me then I thought which is crazy to me then you want to turn around and say no ma’am your lying we need proof …..damn just give me the 57.00 dollars on my account so then I can shut it down and delete myself from the PayPal world. Just give me the little 57 and I can go on about my business no hell no PayPal wants to spend another 45 minutes wanting me to prove it jesus christ I promise you don’t have to worry about who I am after the 57 comes out cause that’s my last go around with PayPal wow had no idea it was set up by a bunch of paranoid skitsos …hello it’s 57 .00 not 57 million damn first time on this site and most definitely the last time on this site for me

    From The Editor
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  125. danny wilson says:

    Seven transactions seven problems seven phone calls waiting time 16 minutes to 44 minutes every transaction either withheld my end or on the receivers end when i sent.Their FX rates are dreadful bordering on theft.They are quick at taking their fees but as soon as i can empty my account i will close it.absolutely dire.

    From The Editor
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  126. James C says:

    Sold several items that buyers (fradulently) disputed. Said disputes were actually resolved in my favour, but despite this and having done nothing wrong, PayPal switched my balance to a different currency and back again – losing me around 1.5% of the disputed amount in the process. Apparently this is ‘standard procedure’ even though I don’t even have multiple currencies in my account. This is theft in all but name. I will be aiming to move my business away from PayPal as soon as possible.

    From The Editor
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  127. I have used Paypal for over 10 years as a payment gateway. In the past 2 years starting in 2017 they tanked in customer service, issues with chargebacks and other out of control credit issues.
    Fast forward to 2018 January, FRAUD, FRAUD and more FRAUD from Paypal. Lost Tens of Thousands due to their payment gateway fraud and they DO NOT CARE!
    Do not believe their promises about giving money back. They dont give a crap about merchants who get deliberately ripped off by customers.
    I had LONG discussions, with PAYPAL retention and other specialists there, they basically told me to not take credit cards or to go somewhere else. Last, Banks are committing fraud at the tune of 10+Billion per year with Friendly Fraud. That is when scumbag customers keep merchandise and charge back their cards. If this is you, you are a loser and Karma will get you, Paypal SUCKS! Do not use them.
    MANY WAYS TO SCAM THEM TOO!

    From The Editor
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  128. Roger B Kimery says:

    I agree stay far away from paypal, they are not honest. MY account was created 10+ years ago with a typo of the email yahooo.com it accepted the typo, it was several years later that this became an issue as a return label was sent to my email address of yahooo.com which was not delivered of course. I tried to have paypal change my account but they said it was unable to be changed as it was used to create my account. Recently after 5+ years of selling on ebay with 100% feedback a payment was sent through ebay to yahoo.com email, long story short paypal updated my email to be correct @yahoo.com but stated as there was a change in my account and funds would be held until items were delivered. I tried to explain it was a correction on my account and not a change but they insisted to be correct and funds were held. I was treated as a dishonest customer when my history shows the complete opposite. I will never sell on ebay again using paypal and will advise everyone to stay away because as many have stated they do not care and are willing to steel your money and hold it until they see fit to release it to you. I wish there was a paypal physical location as I would go into the store and raise hell being sure everyone was aware of the way they are treating me. Absolutely a crooked operation -5 star rating… and yes that is negative 5 star. Very disappointing they can operate in the way that they do 8 – (

    From The Editor
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  129. Benjamin P. Aumenta says:

    Customer service wait time is horrible!

    From The Editor
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  130. Matt Oshea says:

    Very unreliable ..
    I have used a paypal account for over ten years now through my business unfortunately it was forced upon my by ebay. With a regular annual income of around £60k i constantly have transfers held sometimes for up to a week and occasionally declined by paypal. This makes running a company and using paypal very unreliable, the customer services have no idea why they hold my transfers and even worse seem they have no control over any of my funds and can never resolve it. The excuse is always ‘a security check’ and it can take up to 72 hours to process, i wonder why so many constant security checks are needed when sending money from my own paypal account to my own registered bank account? its just a poor excuse to cover up the interest money generating machine they run I would not recommend anyone to paypal.

    From The Editor
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  131. Martha Lay says:

    Horrible time (2-3 week issue) with customer service and trouble with adding a new bank and phone number. They keep saying wait 48 hours and it will be transitioned. Keep getting stalled online when trying to insert a new bank to transfer money and when sought help by phone they told me to do app withdrawal through local store/ $3 charge or through debit card 10% charge each time rather than helping fix the problem and simply change the bank on my site. Still dealing with this issue so that I can remove old bank and put in new bank rather than being charged these fees! would not recommend paypal. Next stop will be my state’s attorney general for complaint if this is not resolved soon. I’m waiting 48 hours, again, as they told me to…

    From The Editor
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    1. Dianne Stoutenburg says:

      12/18/18. Talked to a female.
      Simply trying to upgrade our address, and online system said it didn’t exist. Will be a BIG surprise for the Postal Service.
      She repeated our address about 10 times. EVERY time she got it wrong.
      Asked her three times for a supervisor. She REFUSED to forward me.
      We will try to do as little business through them as is humanly possible.

      From The Editor
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  132. Pedro Herrera says:

    Stay away from paypal. Your credit loan system has the highest fees without any kind of consideration, also applying murky ways to collect interest and above has a poor customer service. Believe me with an average credit, even low, you will be approve for a line of credit very high , yes, but be prepared for when interest is charged especially if you use the famous attractive system to buy over 99 dollars that gives you 6 months to pay. It is a whole relentless system where it does not exist at all, as in other banks, some consideration if you forget to pay once in time, you can never get anything from customer service. Never.
    And if you sell any product on ebay they will manipulate your money at will, they will keep it for as long as they consider it, a prepotent and despicable policy. That is the real paypal, be careful people…

    From The Editor
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  133. Hugh says:

    Very poor in resolving a problem. Money has been taken out of my account and I can not get a response. I have been on the phone for more than an hour.

    From The Editor
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  134. Ovidiu Ionescu says:

    PayPal banns customers if they disagree with their views. I was just banned from PayPal’s community forum for asking about free speech. It’s worst than I thought, this company thinks they can decide what speech we need to use to qualify for using their service.

  135. Cheryl Shay says:

    I placed order with merchant and paid on September 24. 3-4 weeks later no merchandize was received. I sent several emails cancelling the order. The merchant then sent several bogus shipping numbers that could not be traced on the shipper web site. I tried to cancel again. I contacted PayPal who sat on it for several weeks and waited for the merchant to actually send the very poor quality merchandise to me. 6 weeks after the initiaI order I finally receive all the items and they are UNUSABLE!
    Then PayPal cancells my dispute and sides with the merchant. No service at all. Don’t use PayPal.

    From The Editor
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  136. Vanessa Rullow says:

    It’s been 2 weeks now that I’ve been trying to remove a limitation. Spoke to 9 different reps and wrote 3 emails, still my situation has not been resolved. I have been using PayPal since February and made numerous purchases without any problems until October when without warning or explanation Paypal changed their policy requiring me to upload an ID, proof of address and a social security number which was not required when I opened the account. I live in Trinidad and use a Sky Box company based in Miami to ship my stuff. This is the address I used to open the account. I do not have a social security nor a utility bill with the address on file because its a shipping company!! I have explained this over and over again to each customer service agent and I uploaded my Trinidad ID and drivers license as per their request as proof of name; All they say is someone will review it and send me an email. Then they send 2 emails on separate occasions telling me that my account has been restored to normal but when I check it’s still limited!!!! What vexes me is that they changed their policy without informing anyone, now they are holding my money hostage ( telling me it’s for my own security, SMH)! I am going to let everyone who will listen know that PayPal cannot be trusted! Very frustrated and disappointed in this sevice:(

    From The Editor
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    1. Erin Pulver says:

      Hey I’m in the Exact same boat… where they are holding my money until I send them I photo ID ( with the address I used to sign up- so I am already screwed because they have my old address on my ID ), some sort of proff of something and now they want receipts that left are six months old for all my sales!!!???!! WHAT!!!! Yea I don’t have that. And they are doing this bc of some “unusual account activity”. Non of which I noticed. And I looked.
      Anyways my question is what ended up happening and how long did it take to resolve. Did they ever tell you why you’re account was put on hold?

      From The Editor
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  137. Cherry says:

    THE WORST ONLINE CASH APP IN THE WORLD. Their country specific terms and policy will give you a headache and makes you feel like going to hell seems like a vacation. Their problem solving is the same level as a 5 years old. Keep doing the same thing and hope it will resolve the issue. Their customer service is a joke, its an equivalent of a collective of idiots who got paid. Avoid at all cost.
    I have indonesian paypal but recently moved to united states. So i have US phone number, correct? Why would i keep using my indo number if im in the us. Isnt that a logical thing to do? NOT FOR PAYPAL. According to paypal you have to keep using you indo number 24/7. So when i received money from My us based friend, he put my AMERICAN number on it and guess what? POOF it has become a phantom money. What is phantom money you ask? Its basically the money i have earned that i need to claim. Turns out, paypal was bewildered that the phone number he put when sending out the money its not the same with my paypal account. So what do i have to do? Just change or add a number. Pretty simple right? WRONG. I cant add my us number because my paypal only accept indonesian number. So now, the money TECHNICALLY already in my account but i have no access to it, hence the phantom money. I only need to spend an hour on the internet to figured out the problem but the customer service was only like “err try to refresh it and try again tomorrow”. I mean????!!? I told you the problem is the location????????? Can you confirmed it through your high tech computer or youre still using 98 windows?! I mean what kind of respond is that???
    STICK WITH BANK TRANSFER OR VENMO PLEASE PLEASE FOR THE LOVE OF GOD, IF YOU TRAVEL A LOT DELETE YOUR PAYPAL ACCOUNT NOW!

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  138. Autumn Bahtishi says:

    I just wanted to write about a rather negative experience I had with paypal. A few months ago a friend of mine scammed me into sending him gift money. He was planning on giving me a dog so I sent the money as gratitude. As you are already assuming, I never got the dog and lost $400. Being a college student, trying to fend her own, this really hit the floor of my bank. I live pay check to pay check. I called paypal customer service and they were very helpful, they told me to file a claim through my bank, and then have my bank send that claim to their bank. I filled out the forms EXACTLY as the customer service staff had instructed, sent it in, and WEEKS later got a response from paypal saying they were not going to return the money. This was terribly frustrating because the customer service lady said this happened to people all the time, and that I would be able to get my money back. So when Paypal said “no, you authorized that charge so we wont give you your money back even though it was stolen” I cried my eyes out. Losing that $400 hurt my credit pretty bad, my friend kept promising he would return the money so until then I was living off my credit card, assuming I could pay it off real fast once he gave the money back. So little by little I got into debt, and it was too late when I realized I was never getting that money back that I had filed the claim (it was past the 60 days). I think paypal is great, it has a lot of benefits. But I am sadly disappointed in the greediness of their bank for simply not returning $400 to a small broke girl, when you know they have billions in that big bank of theirs. I wouldnt recommend using paypal to send gift money, use venmo instead.

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  139. Valarie Pacheco says:

    I do not recommend paypal, they pass the buck, they cheat, they lie, they steal, they restrict your account, heres the deal, the excuse they Gave” you have too many complaints, against seller, your a risk, ” what a joke, I had put in claims, because items wasn’t received, those sellers, were reported, and or willingly gave a refund, then they keep your account open, so they still have access your your private bank info, address, ect, they restrict it where you cant receive money or send money, thieves, I reported them to the BBB, they have 3 different repsonses, from 3 different people, a JOKE

  140. Peter Landy says:

    Overall, terrible customer protection service. I lost $161 because Ebay delivered my order to the wrong address by flipping my primary address, without warning, to an old defunct address. Paypal refused to to help because as they claimed the merchandise was “delivered”. Does not matter if it was the moon or the North Pole as long as it was delivered.

  141. Lillie B says:

    Bought a product online, paid thru PayPal. Item came, was not even remotely what was pictured online. Filed a complaint with PayPal. They tell me I need to ship this item to PERU. Nowhere what it ever stated that returns need to go to PERU. The item cost me $36.94 to purchase and to ship back the cheapest way (because it needs tracking) is $42.00!!! PayPal sided with the seller (aka fraudsters) and said if I don’t ship it back I don’t get a refund. I have gone back and forth with them numerous times and they will not budge on their position. I either ship it back or no refund. So basically I’ll lose money to get a refund. How is this even ethical. Needless to say my account with PayPal is now CLOSED. There are way too many other options out there that I don’t need to be dealing with them ever again. You’d think with all the fraud out there they’d step up and help eliminate some of it. Guess not.

  142. Kristalee says:

    Horrible service to customers. The new verification service does not allow you to change old information to verity your instead they will block your account for 24-48 hours not letting you access. What is even worse is the customer service you received once you call in. Waiting over an hour to speak to someone then they can’t even say your name properly keep saying your name incorrectly then give you the run around on how they cannot change anything. This is rediculous and PayPal should be there to help users accessing their account. I have never had such horrible customer service.
    Alex, and Millie’s supposed to be managers cannot even help with the issu. Incredibly rude women and again so rude they can’t even say your name properly.

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  143. Clay says:

    I have never been more disappointed in a service in my life. I thought that Paypal would be a convenient, efficient way to buy items but oh how wrong I was. I bought an item on Reverb (a musical instrument site) with the understanding that the seller could overnight it to me. He later contacted me and said he couldn’t overnight the item and would refund me. That happened the same day. Paypal even e-mailed me to notify me that my refund was complete. But it wasn’t. They meant, “their” refund was complete. They were still going to take the money from my account and then I’d have to request them to send it back to my account. All of which could take well over a week considering a weekend. That’s a lot of nonsense when we’re talking about almost $3k. I asked them to simply cancel the transaction and they wouldn’t. I asked them why I should use them if they’re essentially just getting in the way and making me wait without even trying to help and their only response is, “we can’t help you”. The thing is, they could help. They just don’t want to. Never use them.

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  144. Jeffrey Steven Golden says:

    Terrible Customer Service. I just logged in, updated my CC information, just to get a message that my account is banned and I can no longer use PayPal. I called customer Service and they would not tell me why I was locked out. There are better, ways to transfer money / pay for things, but I think I should be made aware of suspicious activities, especially when I am accused of them. I asked for a supervisor, and I was put on hold for 30 mins before I hung up. Not that I have a choice now, but I will never use, or endorse this company’s services, as they seem to be completely backward with their policies.

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  145. Christopher says:

    We have been on the phone with customer service on HOLD for 32 minutes. Prior to that an hour. We can’t transfer money onto our debit card. This problem has happened numerous times before. And we PAY to have the money transferred. Horrid customer service and a horrid service.

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  146. Jenny says:

    Straight up devastated by this service. Some trolls reported my account and I was accused of selling “obscene” material. I was permanently banned! No investigation. And when they say you can appeal, you can’t!! They just flat out lie to you and mislead you into having hope that you can reconcile things. It’s already hard enough Paypal. And then they rub salt in the wound, “you can always use another service.” You know for damn sure that places like eBay only use Paypal unless you’re a high quantity merchant.

    What gets me the most about Paypal is their hypocrisy! Paypal supports plenty of soft-core porn. I went with the raunchiest edition of Play Boy magazine off their official website and of course they are supported by Paypal. It wouldn’t be shocking to say that a majority of the workers are (white old) men and there are no women on the gender inclusion board. White old men just love to protect other powerful white old men and help them make money regardless of how inappropriate the situation is and then ban women from using their service for any suspicion!

    And they’re spiteful! I was pissed and didn’t respect them because they deleted my account with no investigation. I made another account. Yeah, I know it was bad but I did what I had to do. What do they do? THEY BAN MY MOM FROM USING THE SERVICE PERMANENTLY BECAUSE WE LIVE IN THE SAME HOUSE. The lady only orders yarn & paper crafts off eBay! She never once broke any guidelines.
    I honestly can’t wait to see them go down the drain.

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  147. Ivan B. says:

    I have used PayPal for over 10 years both as a buyer and seller. Since recently, they began applying security holds for ALL withdrawals. Regardless the amount. Using same IP, same card for withdrawals.

    It is clearly a tactic to hold on to our money just a little longer. Especially, because bank transfers in Europe became instant.

    Currency exchange rates, seller fees, etc – make this company so irritating. They are very efficient but so greedy too. An eBay seller pays seller fees twice – first to eBay, then to PayPal. Regardless jurisdiction.

    Thus, the 1 star. They should be ashamed and put out of business by younger and honest businesses.

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  148. David says:

    I’m a seller, who sells multiple items on ebay.

    I recently sold something to a buyer, who left positive feedback then claimed over a month later that the item i sold them was not working. The buyer said the item was faulty, and needed to be returned. I spoke to the buyer and advised them that the item was sold as a brand new item, and there is no warranty or returns. The buyer then raises a claim with Paypal, claiming the item is a fake, and requested a refund. After trying to defend myself with Paypal, they decided to go in favour of the buyer. The buyer said they sent the item to me, provided a tracking number, which said it was delivered, but it never was. I spoke to Paypal to advise that i never received the return, and they said i should take it up with the buyer directly and they can’t help anymore. Obviously if i speak to the buyer, they are going to claim it was sent and that will be the end of it. I’m absolutely appalled at how Paypal have treated me as a seller who frequently uses their service and pays their fees. I vow to never use Paypal ever again when they clearly don’t care about the Seller and only care about looking after their Buyers. They are no better than the scammers who use their service!

    From The Editor
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  149. Jacqueline Farr says:

    As a small business owner I made the calculated decision to use PayPals services as a payment option on my website. After conducting business for months, accepting orders and receiving a PayPal credit card in the mail, I was sent an email asking for further documentation. After providing a lengthly description of my business plan with thorough documentation, I was notified by PayPal that my account was being permanently limited. Immediately calling the PayPal support team I was transferred to four different departments and not given a single answer as to why my account was under such scrutiny. Finally, a representative set up an appointment for the PayPal risk department to call me back over 24 hours later, since oddly enough the customer isn’t provided a number to reach them. I explained my simplistic business plan once again and reminded them that I sent an email with proof and descriptions. The employee, Jennifer, assured me that once sending in further proof of invoice and documentation that my account with them would be slightly limited and eventually lifted, chalking it up to miscommunication. After once again being put on hold for a lengthly amount of time I was greeted with an “I’m sorry, we’ve decided to shut down the entire account because of its liabilities.” I was asked in an accusatory tone if I was making up orders to collect money because a family member with the same last name placed an order on my website. In the end, the disorganization and disregard for their customers is so evident its shocking and disappointing. For an honest customer who is simply just trying to grow their business it is hard to find an excuse for PayPals brash mistreatment. On a positive note, I have made the decision to use Square instead, which is a leading competitor offering comparable pricing and better customer service.

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  150. Eric bachtell says:

    Paypal is out of there minds there protection policy is horrible they hold your money and account hostage over false claims from buyers.how can you join a class action law suit agsinst them..

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  151. Shaun Hall says:

    Stay away. Had my account hacked into and funds drained. The hackers name and info are on my account… as is his bank account. Spent HOURS trying to get the service center in the Philiphines to close my account so I can walk away without further damage. THEY WILL NOT DO IT! They wont even remove my bank or cc info from MY profile.
    Now seeking legal council to sue them to protect myself. DO NOT…. I repeat…. DO NOT open an account with PayPal!

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  152. Mack Montanari says:

    This has got to be the most un real experience I have ever had when it comes to customer service. These guys have no care about your situation, they don’t care about what they do with your money, they flat out do. not. care. I was continuously waiting on hold with no help. Finally I asked to speak to a supervisor and they just put me on hold and forgot about it. Do not use this service!!!!

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  153. srt says:

    This was yet a third miserable experience with PayPal services, the first being mysterious debits directly dipping into our bank account, the second being mysterious debits from our PayPal funds balance, and this third horrid experience described below.

    We purchased an item form a seller who uses a so-called “PayPal Guest Checkout” payment method. The item was defective so we returned the item including tracking number to the proper address as listed on the seller’s website.

    We called PayPal for buyer protection and a refund because the seller refused to answer our return inquiries and refused to accept the return shipment for the flawed product. PayPal opened a refund case and then proceeded to send automated emails stating to now send the item to a different address, in China: PayPal’s return address was written as such —
    Return address:

    陈 宇
    金耀南路300弄, 上海市, 上海市 201803 China

    I called PayPal customer service to find out what is going on with our buyer-protection rights and the refund, and was greeted by very confrontational representatives who could not find the refund case number or any information whatsoever on our claim. Only after much haggling and frustration on our part to get ourselves out of this messy PayPal refund process and requesting supervisor assistance did the customer service representatives finally find the claim number and our call history on this matter. One representative went so far as to say “Shut up and let me explain!!! You had better shut up!!!” while continuing to ramble on about why PayPal sent us a mis-configured return address and why they could not find the refund case history, and that it “will all be taken care of in the back-end.”

    To this day — no refund, horrid memories of a confrontational staff, and a dead-end refund claim. We are ridding ourselves of the burdensome PayPal account and will choose more established, reassuring payment methods.

    This has been simply a horrible experience with the PayPal.

    From The Editor
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  154. Justin says:

    Paypal is horrible, i had paypal set up with my business and a customer made a transaction, using paypal payment method, it has been a month and i still haven’t seen the money. I ensure my account was set up correctly and it was. I contacted paypal regarding issue and they said they can’t help me at all. So paypal got all their fees plus the money i was suppose to receive to help run my business. As a new business owner this is very frustrating. I have removed paypal as a paying option for my customer and refuse to use or recommend this company to anyone. Any who is running a business and can’t afford to take a loss, i highly recommend you look at other payment options.

    From The Editor
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  155. Max says:

    Worst company ever. Blocking your payment on EBay. 0 customer service. Purely the worst… would never use them if that was not for eBay pushing them on u

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  156. rudy urban says:

    Sold an item for several hundred dollars on ebay today and its not showing up in Paypal so that I can transfer to my bank account. Ebay is showing its ok to ship….yea right , like thats gonna happen! Ive had three Paypal related issues in the last 30 days. They obviously have a problem and Im not the only vendor that is somewhat stressed by it. Ebay and Paypal need to work out these glitches otherwise people like me are going to start looking elsewhere to sell and there are plenty of venues on the internet for just that purpose. Both of these companies are cash rich and need to start spending money on upgrading the system rather than spending money on fancy houses , yachts and round the world vacations.

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  157. Tina says:

    Paypal promises to help you get a refund when shipment is not as described! Well that is totally false. I have been trying to get a refund since August 16 2018. The seller and Paypal want me to spend $235 for return shipping when shipment received was only $170. Paypal and Seller rip people off

    From The Editor
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  158. JoAnne L says:

    I requested a simple bank transfer when sending money through PayPal a week ago. They took it upon themselves to change that to an e-check causing a huge delay. The bank sent the money to PayPal 6 days ago and they still have will not forward the money to the intended recipient. I definitely do not recommend PayPal at all.

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  159. I recently switched my credit card processing to PayPal Here and I regret this decision. Just like most reviews here, PayPal has of course frozen my funds with no idea of any time frame to release my money

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  160. LUIS ABREU says:

    I ha an experience with Paypal which is a reason that i do not recommend it to anyone anymore.
    Paypal receives my money from eBay then I try to transfer the money to my debit card or my checking account and after 2 smooth transactions now it says “YOUR FUNDS WILL BE AVAILABLE IN 72 HOURS” after I sell my item with eBay and wait several days, after eBay releases my funds why do Paypal wants to keep it for 3 more days?
    It is just not fair to customers. And the worst is that their staff including supervisors can not resolve any of these issues, unbelievable.

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  161. Lauren Harrower says:

    I Will Never Use PayPal Again!!! They stole my $40. I transferred $40 into my boyfriends PayPal and they took their fee of course. but held my money and said that i would be able to get it in 21-60 days that is complete Bs!! I have called them 3 times. they said they sent me an email saying they sent me my money and to “check” my email to receive it and the email I received had nothing to go to to get my money back!!! So basically they’re telling me they sent my money back to me but in reality they stole my money from me!! I Will Never Use PayPal Again!!!. And I will never refer this to anyone.


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  162. Althea says:

    Called to get some information about a account I have with PayPal… The costumer service was so bad it was very embarrassing to deal.. They were not able to give no information, very rude and disrespectful, my goodness PayPal this behavior is very disgraceful and sad


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  163. Jules says:

    Seriously! Never again! Nothing but issues and when you call and try to fix them they are either closed or you have to wait forever! Worst part, they tell you they can’t discuss the details of your account with YOU! Then they hang up on you when you ask a question they don’t want to answer. Worst customer service I think I’ve ever encountered! Absolute joke!


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  164. I have gone to a Paypal reload center to reload my Paypal Business Debit cart. I performed this reload on September 8th at 5:41am. Until today September the 10th, I have not received the funds. I have been on the phone with PayPal on a daily bases at least twice a day. I always connected to the Philippines, and there is always a huge communication barrier which adds to my frustrations. This is after at least a 1 1/2 hour hold time and then being shuffled between departments back and forth for at least another hour. Today I am told I may have to wait another 24 – 48 hours to receive my funds. After uploading the receipt for my reload, and waiting a couple days, I even asked for a provisional credit since there was no error on my side. I was told that this in not possible and I would just have to wait. It seems that PayPal is definitely not the correct decision as this has been a very horrible and taxing experience.


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  165. Matt says:

    They are terrible. I am on a three hour customer service wait. Never in my life have I even heard of a three hour wait!


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  166. Sharpe says:

    Horrible customer service took PayPal 1 hour just to get on the phone. Officialphoneunlock.com is a fraud and using PayPal to do it. Done with paypal


    From The Editor
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  167. Nancy says:

    I wouldn’t recommend to anyone. I’ve used PayPal without trouble for years and I’ve faced two problems. At first, when I created the account it wouldn’t receive nor send any money and when I asked them about it, their answer had absolutely nothing to do with my problem. I let it go and a few months later, the account was working just fine and I’ve used it for years to receive money for my freelance work and make simple purchases online. I had a credit card and a bank account linked and then suddenly they’re asking for proof of identity and proof of address and not accepting anything I sent nor letting me withdraw or transfer my money. I was using an Israeli account but had moved to the US later on and kept using my account but they wouldn’t accept a proof of an american address nor an Israeli P.O.Box. Then the moment they found out I have a Palestinian address, they permanently limited my account with over $900 in it. I’ve contacted them throughout this whole problem at each step to get help but their customer service was crappy as always and they kept answering with the same email over and over which had nothing to do with the questions I actually ask in my emails. I now have an account with $900 that I can’t withdraw for 180 days and then I have no idea how they will let me withdraw it but this whole experience was horrible and I don’t recommend at all. I’ll be moving to payoneer or something else as soon as I figure out how to get my money.


    From The Editor
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  168. M. Randle says:

    Last year when Pay Pal held my money I thought it was an oversight this year when they held on to my refund
    they out right lied and said it was my banks fault that it hasn’t posted I spoke with my personal banker and she said none of that is true they can’t credit funds that are not even pending. I would like to be involved in any pending class action law suits this is ridiculous, I am not going to be lazy and say oh well i’m contacting the Federal Reserve and the BBB if enough people will do this then I’m sure they will be investigated again. Don’t use them I just spoke to them again they will not put the money back in your bank you are forced to use pay pal to spend the funds.


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  169. Wilson says:

    Paypal is so far the worst way to transfer your money, they send you a email saying that they are transfer your money in one business day but last Wednesday September 5th I transferred to my bank account and I didn’t receive the transfer yet, more them 48 hours no weekend or holly days, the website its horrible it doesn’t let you get help awful, any other app transfer is way better then Paypall


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  170. Jonathan Carlson says:

    They made a mistake months ago resulted in me having to pay off $300 dollars in 3 months when I thought I would have 18 months to pay off $500. It is their mistake and they are unwilling to work with me to fix it. Pretty much some of the worst customer service I’ve had. I’ve used paypal credit for 4 years and will never use them again. You just lost a customer.


    From The Editor
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  171. Mamie Johnson says:

    I have had a personal account for two years now and all of a sudden my account is shutdown and I was told that I could not activate another one I am banned permanently.
    (1. I do not know what I did to deserve this and they want tell you what when wrong. I have been hung up on.
    2.Holding money for 180 days is crap.
    Is there another alternative to PayPal.

  172. Brandon Wood says:

    I run a medium size ebay business – around $35,000 in sales a month. Paypal found an issue where they said I was non- compliant and my account would be disabled if I did not resolve the issue in about 10 days. I immediately resolved the issue, which takes 72 hours for them to review. 5 business days later, I received the exact same message about non-compliance. I call Paypal and an employee confirms, “it looks like they didn’t review the issue, it looks like they assumed you had not fixed the issue yet, I’ll submit it for review again which can take up to 72 hours”. By the way, nobody will even look at the issue over the long weekend. 5 days later, my Paypal account is turned off. Can’t accept payments, withdraw money, anything. I’m literally losing thousands of dollars a day – I call PayPal and they assure me there is nothing they can do, the department that actually addresses issues does not accept calls. I will just have to wait another 72 hours for them to review the issue AGAIN – And now I know their 72 hours is a standard five business days or more – so I guess I’ll just take the week off work without pay.

    Paypal customer service has been some of the slowest and most incompetent I have ever witnessed. I am immediately looking for payment alternatives. Avoid Paypal if at all possible, they can shut down your business at a moments notice.

  173. Carl MOORE says:

    I order a Samsung phone from China through Paypal back in March 2018. The phone was defective so I was told to send it back for a full refund. I sent the phone back on 06/21/18. The post office said it’ll get there in about two weeks, but for some reason, the dealer haven’t received the phone yet so I checked with the post office on a couple of occasions and the phone was last known to be in Florida. Paypal apologize to me and said since I had a tracking number, they’re refund my money as a one time courtesy about a month ago, but I haven’t received anything yet. Now they’re saying they can’t refund it until the phone has been delivered. Now on today 09/02/18 I received a email saying they’re closing my case because they don’t have any proof that my phone has been delivered. I also had to pay extra money to ship this phone back to China. Please, please never use Paypal, they’re definitely will rip you off.

  174. Victoria says:

    You probably won’t have any issues with PayPal is your account currency matches the country of issue. However, if you card is in dollars while the local currency of your country is different, the system will automatically assign local currency to your account. As a result, you lose on double currency conversion. I think a business specializing in financial matters should know these things.

    In addition, if you contact customer service about it, they will change the currency of your account, but will NOT refund you the losses that happened due to their buggy system. The worst customer service I’ve ever seen.


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  175. Paul Bashor says:

    Worse company I’ve ever had to deal with when it comes to complaints. DO NOT USE PAYPAL FOR PURCHASES EVER! They will never refund your money. They will tell you what you want to hear after being on hold for hours and nothing will EVER be refunded. You will pay to have things shipped back and you will lose that money too. BEWARE!!! Use your credit cards and don’t leave money in your paypal account.


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  176. Robert L says:

    PayPal represents itself as the best way to send and receive money, especially for ebay transactions.
    Then , When i had to use them to sell my vehicle, paypal puts restrictions on my account because of “unusual activity”… unusual… I received money…that’s the whole reason paypal exist, how TF is that unusual????
    But guess what, PayPal instantly took out “their” portion of the money..no hold on my account when it comes to them taking “their” share. but if I want the rest, i have to jump through hoops.

    IF IT WAS SO UNUSUAL FOR ME TO RECEIVE MONEY THROUGH PAYPAL, WHY DID YOU TAKE A FEE ALREADY??!!!!


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  177. Gregory Alan Coleman says:

    Paypal randomly freezes accounts thereby denying access to the account holder’s funds. They will not tell you why or for how long. I suspect they are using these frozen funds to invest on a daily basis. Paypal needs to have a massive class-action lawsuit sent their way. Really terrible company.


    From The Editor
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  178. Refugio Lopez says:

    This is the worst service ever for business they send you free reader to but hold you funds for 30 day how can someone run a business if they holding your funds my business completely came to stand still have no fu ds to continue paypal single handedly ran me out of business i have lost thousands useing this service and not help was on hold for 11/2 hours to get no resolution and to talk to peole with attitudes i totaly do not recommended this for any business


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  179. Jon says:

    Tried to call customer service to discuss setting up a business account.
    After over 30 min wait for nothing. Decided not to bother.
    Appalling quality of customer service


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  180. Chelsey says:

    My wife keeps trying to change her name with PayPal because it’s still under her ex husbands name. They won’t let her even though her social security number & bank account are linked to her PayPal account. And even after requiring her to send in her name change documents (i.d., social security card) they still proceeded to say she will not be able to change the name on the account! What kind of company can’t change a simple name? Will NOT be utilizing this company again. I wish I could give it a lesser rating.


    From The Editor
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  181. I had been a Paypal Business and personal account carrier since probably 2010-2011. I had one account closed on me when my husband was arrested for a false charge of terrorism, bank account closed and Audit by IRS per the FBI request. My husband was released for not enough evidence per the best Judge in my estimation after only almost 4 years of torture from a racist jail institution Seminole county in Sanford County Florida where George Zimmerman was his next door cellmate. I opened up a personal paypal account and when have maintained good bank standings and transactions without any problems. I get no complaints, I DON’T have criminal record and am an honest working American born citizen. I find out recently yesterday August 6, 2018 that my account is permanently closed as I’m a HIGH RISK, what’s the RISK? the customer service representative tells me she can’t say because the decision was made in another department. This is FULL MISCONDUCT to my rights as a citizen.

    Their response

    Benjamin13:51 PM
    So I reviewed the limitation on your account and unfortunately, there’s not a lot of details that I can provide. If you would like the exact reasoning behind your account closure, you would have to legally subpoena PayPal at our legal address.

    You may direct all legal related inquiries to: PayPal Attn: Legal Dept./Civil 2211 North First Street San Jose, CA 95131

    This is a terrible response. Which means everyone is guilty until proven otherwise innocent. I don’t know risky I can be when all I do is collect money just like all their other customers to spend on my family needs.


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  182. Kerry Gouthro says:

    My bother sent me money VIA PayPal, I never used it and quote sure I closed the account before hand after a mishap from them. Anyways, I’m fine with it seeing as I can transfer this to my bank account n close pay pal out. So I decided today I’ll switch it to my bank account, as I’m going through the steps, it tells me I need to wait 2-3 business days for a $1.00 every so often to go in, which I think is insane.
    So I call, I just want my money, I verify my information twice with the agent.. I tell her I added a new bank card because I lost the old one and couldnt remember the last 4 digits (mind you I’m out getting an oil change on my car after I tried to get the money over, thought it be quick n simple)
    Any ways I ask for a sup considering I’m already angered at this point, he tells me the agent said I wouldn’t verify my info.. I laughed n said bull shit.. I again NEED to tell them who I am, I explain the same damn thing. He says well we need last 4 digits.. I explain yet again I no longer own this card, i have a new card.. i dont know it, he said well log in.. I’m out getting work on my car, the fuck. I dont use data.. nor do I plan to or even get it but that’s not the point, I put my new debit card. Complete waste of my time i have a new card which was added already ..
    Horrible company to deal with.
    Soon as I get my money, closing my account . Bs gotta deal with this shit


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  183. Mor M says:

    DO NOT USE PAYPAL!

    I am out $750 dollars with no one to even talk to.

    Terrible service!!

    I have been on the phone for 45+ minutes without speaking to a single person. I have been trying to deal with an issue for over 2 months now to no help at all from paypal employees.

    Each time i call in, all they do is blame my bank. its 2018 and to think such big companies like Paypal to still have such terrible customer service is just sad.

    They claim they “transfer” the money to my bank, even took a $8.00 fee off the transaction and the money has never made it into my account. I was given a trace number, an account number and a transaction number and my bank confirmed that they never received anything.

    I have no way to escalate it with paypal because their employees hang up on me once I tell them that I already went through all the steps they recommend. for example i was told to file a claim (which i already did a month ago) and got no feedback. DO NO USE PAYPAL.

    if you are thinking of using paypal, DONT DO IT! there are much better online payment solutions on there.


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  184. Camille Jones says:

    So I love Paypal I use it for business purposes nd have never had any issues until today….. I had some money sent to me and I went this morning to transfer to my bank card and it said unable to process try again later…, so I called Paypal and to my surprise they couldn’t do anything for security purposes??!? I have had the same transaction from same person a few times and went straight through..,, I was left stranded with no way from gas station with my kids in a hot raining day…. I was told sorry we can’t help you all we can do is send money back.,,, so they sent money back and never told me it takes 3 to 5 buisness days….. I am handicap and had to sit outside of a BP gas station in wheelchair looking homeless until a nice lady gave me 10 bucks and her email to send her money back and now I am unsure if I should send it due to my daughter not getting her money right back…. Paypal I have never had an issue and I am sure there has to be some department that could have taken care of my situation and now I’m stuck not going to work for 2 days because I have no money thanks to lack of help I am very concerned and do not wish this situation to happen to anyone else like my money is just gone for some days and no exact reasoning except security purposes please explain how a dedicated customer has a security problem from the same person sending me gas money that has sent me money the past few weeks??? I have gotten no answers and no money now and no accommodations just sorry for the inconvenience what in the world???


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  185. Yeny pradarits says:

    PayPal is a RIP off ; they will limit your account without warning and you will not be able to use your money for 6 months. Stay away from it.


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  186. Cezary Zieniuk says:

    Ignorants and burocrats. I cannot get my money back from there. They answer the phone then dont do anything and my money is blocked for weeks!!! DO NOT USE


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  187. Karin says:

    If you think you’re always safe using PayPal for transactions, think again! I made a booking on Airbnb for a longer period and therefore, a large deposit amount in Euro. Although I had nominated my Euro-denominated credit card for this purchase, the debit went automatically to my A$ bank account, which was not funded for this purchase. After about a week, PayPal debited the credit card with an amount that was 10% greater than the purchase amount.
    Upon contacting PayPal, the supervisor claimed that this was a currency conversion charge that I had to pay as the amount had been converted from Euro to A$ and back to Euro. The fact that PayPal system made the conversions without regard to my preferred payment method, made no difference.
    I no longer trust PayPal and have closed my account.


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  188. Mari Ortiz says:

    Horrible service , I am a seller on Ebay they had a problem that they needed Paypal to help me The customer service representative with Ebay said that they had to transfer me to resolve.Needless to say they transferred me to Pay Pal. While I am typing this complaint, I am have been currently on hold with them going on one hour. My customer already paid for their item and I have to hold longer to have the funds moved to my account. Ebay just called in while I was on hold , I answered they told me to click a key if I was the caller. I clicked the 1 key, and Ebay said “sorry we did not get that”,then said “please call again” after I waited twenty minutes for them to call me back. Meanwhile, I am still on hold with Pay Pal . Grand Fiasco, worst customer service I have ever had to deal with .Both Ebay and Pay Pal are garbage in the customer service department .


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  189. Julie says:

    I originally signed up for PayPal to hold my sons spot at daycare and never used it again. A year or two went by and I was hacked by someone. I called PayPal within minutes and by then the hacker had changed literally everything on my account. They asked for my card number I used on my last transaction before the hacking took place but by that time I had already received a new card from my bank for the same reason. And like I said the hacker changed everything so they had to use sercurity questions like “Where out of these three places have you not lived?” “Which of these three cars have you not owned?” After that I had finally gained access to my account and changed everything back along with added every security step possible for it to not happen again. I also took off any bank or card information. Days had gone by and I received emails saying the hack was deemed a fruad. Then after awhile I received emails saying I owed the money the hacker stole from someone else’s account. I at first ignored the first warning thinking it was automatic. Then the second came so I called them. PayPal decided, AFTER emailing me saying the account was hacked, that it was in fact not hacked without emailing me. They let the funds someone was trying to steal through and are now asking for me to pay for the money. At first I wondered how the hacker could have taken that money almost a week later. His number was still set in a part of my account that I didn’t see until just a few days ago. You’d think that customer service would have helped wipe the account of any recent changed information, that they would have saw the transaction occur from someplace other than where I’m from, that they would have thought hmmm neither bank account name and card holder is the person on this account, etc. But back to me calling them, they tried collecting the “debt” then transferred me to someone who put me on hold for an hour and a half and then the call just HUNG UP! Then I received a letter from the debt collectors themselves and called them. I told them about the whole situation and they couldn’t believe PayPal would just let that happen. They said they would send the debt collection back to PayPal since this wasn’t my debt nor have I had fraud issues like this before. Just the occasional debt card replacement because someone hacked something and the bank just wanted to protect every possible persons card number who could have got out, but that’s it. So PayPal opened a new case with my account a few days later and in the comments from the person who wrote it, it says “B****” when talking about me. Like seriously?! I have spoken with my lawyer about the whole thing, sent her pictures but I don’t think it’s a big enough issue for a lawsuit (it is over a few $100) so then I looked into small claims court. Something needs to be done and they can’t treat people like this. I will not stop until this is resolved so I can solve my account and never look back.


    From The Editor
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  190. Fatima says:

    worst customer service, the lady’s accent is so bad, she’s confused herself, wouldn’t listen to my question, she repeated 6-7 times every single thing


    From The Editor
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  191. Joe Hintz says:

    I was scammed in a PayPal transaction. I contacted the PayPal fraud department and they were not interested in the fact that a scammer used their site to setup his scheme. Yes, I did pay through the “Friends & Family” option at the request of the scammer. He knew exactly what he was doing. I did not read the fine print that this option would not be a protected transaction. I totally relied on the notion that if it was through PayPal, it must be safe. Beware, it is not. I just don’t understand why PayPal would allow this scamming setup to take place. Absolutely done with PayPal.


    From The Editor
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    1. drm marta wagner says:

      Horrible company ! Do not use PayPal ! They allowing scammers to take advantage of others! Avoid Paypal!


      From The Editor
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  192. Dennis Phillips says:

    4 times I have requested a transfer of $80 from my pay-pal account to my Chase checking account. 4 times they have transferred it and 4 times they have transferred it back to pay-pal. Pay-pal is no longer my pal. They are keeping my money and will not release it to me. Pay pal are a bunch of crooks.


    From The Editor
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  193. Alberta says:

    I ordered drapes from empire home fashion from ebay paid for through Paypal on 6-24-18, and returned on 7-5-18, the seller refund me payment back to paypal on 7-15-18. I’very tried several times to contact pay pal to see when my funds will be return to my bank and they have be saying for the last 5 day the system is experiencing difficulty, call back later,ive tried 2 to 3 times a day. Where is my refund?

  194. Luter barret says:

    Wow I’m dealing with I overseas company the supervisor Romeo was terrible and Marie I’m a black man in America I have no problem with people from outside of the country but I’m doing business with a foreign company they don’t understand me or what I’m going through this is terrible PayPal you guys got to do better I don’t trust you guys anymore or that your looking out for my best interests only PayPal best interest matters while you guys sell people dreams terrible customer services not actually helping hindering my business buy hold my funds for days at a time worst in the world


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  195. Andre's torres says:

    Horrible just horrible pay pal Is unreliable they can take you money In 2 seconds but cant refund money until forever .every time I call them there is nothing they can do .they always give me the run around got to wait 3-5 business days I call day 5 and they tell me the same bs dont di business with them they are a joke and good luck trying to get in touch with them take about 25 min on hold to take to them.


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  196. Jeannine says:

    My first experience with PayPal was horrible. I sold a ite
    On eBay for 1000 dollars PayPal had my money pending .
    My transaction was completed and they still kept my 1000 dollars on hold they said my
    Money was stuck and they don’t know when I will get it
    Still waiting for it that’s just crazy. My money is stuck but they were a letter to get their 35dollar fee customer service is just terrible


    From The Editor
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  197. Juana Garcia-Brown says:

    PayPal does a horrible job at keeping a ledger accurate. This past March they had a glitch which approved your purchases but PayPal claims they never deducted them from my account. Well they realized they made a mistake and in July! A whole 4 months later; they decided to charge me for these “unclaimed funds” all at once causing my account to be -1300 dollars! I tried to reason with them but this was not my fault but yet I’m the one being punished.


    From The Editor
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    1. M says:

      We were affected as well and PayPal’s inability to uphold their obligation to keep financial records straight has put our account -2500 in the red! There was no heads up letter or notification in the paypal message center. Most importantly, The daily ledger balance was scrubbed of the original transactions and we are being referred to “another, different” report sheet. Is this legal? The “balance adjustments” that occurred in the middle of the night on June 13 in one fell cannot be validated. They are not even the actual debit card transactions. We’ve been wrongly double charged. The deductions from our balance were actually made in March/April. I wish this was an isolated case but with each passing day there are more people reporting on this issue. It places severe hardship on all of us. Their ability to inflict financial hardship with impunity needs to be stopped. We reported to the Consumer Financial Protection Bureau.


      From The Editor
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  198. Melisa says:

    PayPal is not business friendly! First they put a 21 day hold on a payment one of my clients sent. We finally got it off hold, but my client spent HOURS working on it! Unacceptable! Then when I went to transfer the funds I was told it would take another 3-5 business days to complete. What is the point of PayPal? A check in the mail would be A LOT faster! I thought technology was moving forward, not backwards! NEVER USING PAYPAL AGAIN!


    From The Editor
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  199. Amelia Cartier Bucher says:

    Purchased a dress from China, totally poorly made, this was May; order returned, company refused to accept the package so Paypal is holding up my refund. Since then the package has been destroyed per UPS. And Paypal still refuse to release my refund.

  200. marc mcgeachie says:

    Horrible customer service. Ive tried to get help last month from them about a transaction, but 12 hours of phone calls, hours of emails, and I’ve gotten nowhere. The worst customer service I have experienced with any company so far. Now in the past 7 days I’ve been trying to close my account, and it seems I can’t even do that. The company ignores my pleas to close my account, and offers assistance in others things I haven’t asked for. I want to close my account and they won’t let me.


    From The Editor
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  201. allison says:

    This was my second time using PayPal, money gone and no answers to where it went. Continue to dispute online seems like with myself. No response. Call, on wait for more than 30 minutes to continue to get the run around with a voice machine. I’m finally convinced they are a scam. And need to refund people there money back. I wish I read these reviews before purchasing. Will not do anymore shopping online with businesses using PayPal.


    From The Editor
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  202. PayPal withholding funds for no apparent reason Recently charged a customer $2000.00 USD for services rendered using PayPal Here software and card swiping hardware. Upon logging in to PayPal business account to transfer money to connected business banking account discovered that all but $500.00 USD of the funds were being held for a period of 30 days. This protocol was never explained when I registered for a PayPal business account. Received an error message that indicated a limit had been set on this account. No explanation was offered as to why this limit was set. We are a licensed, bonded and insured business, registered LLC by the Secretary of State of Ohio to conduct business. We have been in business for 10+ years. We never would have used PayPal had we known there would be a 30 day hold on all funds in excess of $500. No legitimate business with accounts receivable and accounts payable could possibly conduct business on this timeline. We are now having to scramble to find a way to move funds to cover the costs we will incur because of this absurd policy that was never communicated. Additionally, of the $500.00 in funds that was permitted to be transferred to the business account, there was a 72 hour hold placed on the transfer. The 72 hour window has now elapsed and those funds have not been released either. This failure to release funds will cost carry repercussions for our business as we will undoubtedly be forced to cover fees and associated charges for transactions that will be returned for insufficient funds.


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  203. Jossh Carmen says:

    You are best advised to stay away from PayPal. They have promotions advertising no interest if paid by a specific date. The problem with that is that when you want to make a payment, their website is NOT user-friendly. It’s a scam. When you call customer service, they will reject your argument even if you are able to prove that you attempted to within the promotional period. STAY AWAY.


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  204. Kimberly says:

    I believe that PayPal puts my money on hold for way too long for no grounded reason and when you call them not only do you wait on hold forever but they give you lies and a run around actually acting like it’s their money it’s what my customers are used to but I’m seriously considering finding another way and so are many of my friends


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  205. Dennis Ambruso says:

    I sold an item on eBay and they put a hold on my payment stating it was a random hold. I have 100% feedback since 2001. They think your money is theirs to do what they want with YOUR money. I have sued them in the past for their aggressive behavior regarding holding money that’s not there’s and have won. I will NEVER use them again! Alternatives are Google pay, Apple Pay and eBay now accepts credit cards. NO need for Paypal and their exorbitant fees and poor customer service. One star is too much for them.


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  206. viva store says:

    i paid about $180 for a phone
    and received it with icloud lock
    so i can not use it
    i can not pass to the main screen
    i open a case on paypal
    i was told you are not going to get a refund
    because you ordered the phone used
    really ? if it’s used paypal allow them to scam people under the name used ?
    wake up


    From The Editor
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  207. Melisa McKenzie says:

    I have a cleaning business and use PayPal a lot for customers who don’t live in this Army town but still own homes.. I recently sent a invoice to a client and he paid now PayPal is wanting a tracking number for a service I completed and are holding my money for 21 days!!!!!! I will NEVER EVER USE PAYPAL AGAIN!!! $140 is a lot of money to someone like me who needs to pay bills!!! Thanks PayPal you truly are a horrible company.. I will tell everyone that you do not release funds in a timely manner and YOU WILL NOT GET ANYMORE OF MY MONEY IN ANY KIND OF WAY!


    From The Editor
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  208. Miguel says:

    Paypal is switching over to Synchrony Bank, pay it off and let it go…..Fareaaaaaaallllzzz Let it go…After years of doing buisness with ebay & paypal , i will cut the cord…i dont have the time or patience for synchrony Bank..Goodbye.


    From The Editor
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  209. Miles MacDonald says:

    I have not used this account since 2005. Now i know why. To make a long story short, I have never had a more awful experience in my life. I spoke with 5 different reps including one manager. . After wasting 4 hours of my life on the phone i realized what the issues were from another 4 hours of research/googling. The agents were completely clueless and i enjoyed hearing them use the same troubleshooting steps over and over again even though i Told them the result would probobly be the same as the lat 27 times For everyone With a CIBC account and TD account, stay away from paypal. better yet just stay away from paypal. There are far better options with trained employees that may actually listen to you concerns and address them without having to train them on their own policy in the process. They didn’t even know what the home page of paypal.ca site said on it. All i needed was a solution and finally the manager recommended one that I actually didn’t think of . “Send money back to sender and find a different way to send the money” . now i fight tomorrow to get the fees they charged me for a service they clearly don’t provide or at least don’t know how it works…..#paypalsinkingship


    From The Editor
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  210. John Bond says:

    Terrible Experience!

    1) Surprise holds on transferring money to your bank make it difficult to plan and budget for a small business.

    2) Customer service is poor to terrible. They never addressed my questions directly, and instead sent a bunch of automated crap explaining why they can screw you over on issues that didn’t even relate to my inquiries.

    I have used authorize.net and Stripe in the past with great experiences. I will be cancelling PayPal accounts. I’ve never received surprise holds or such poor service from any other payment provider.

    I clearly understand why PayPal does not allow user reviews on Facebook, GooglePlus/myBusiness, Yelp etc…

    Based on my experience, I’d encourage everyone to stay away from PayPal unless you happen to enjoy not knowing what is going on with your money.


    From The Editor
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  211. Eric Murphy says:

    We started to sell legal CBD oil and Paypal notified us that they do not want to process those sales.. I was not happy about this but fair enough so we took those products down that day, completed a re-review of their terms and conditions which was verified using a link they provided, and we called to discuss CBD and if this was something they would change stance on… in other words we immediately took care of taking the products down. Fast forward to the morning of July 4th (about 8 days later) and we start receiving emails from ebay buyers stating they cannot check out… I drop everything I’m doing and get to a computer to see whats up and low and behold Paypal has put my account on suspension and is holding my funds! Outraged I began making calls to them stating there was no warning, no resolution offered, etc. and asking why was it shut down and what needs to be done to fix it… well this global payment services higher up employees were all off enjoying their July 4th so I was told it could be 24-48 hours before anything but was assured someone would reach out to me… well 3 days later nothing has changed and no one at Paypal can even explain why this is happening. We have lost major revenue as July 4th is a good day. Having your business get shut down from accepting payments without any rhyme or reason and no clear way to fix any issue is a really scary experience and I could never recommend anyone use this company and if you do your due diligence you will find story after story similar to mine. Luckily eBay is in the process of implementing their own payment processor and currently you can use Auth dot net over Paypal so there are solutions. I would be very careful using paypal especially if you value your cash’s liquidity and customer service that wants you to succeed rather then keeping you in the dark.


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  212. Janice R Redmond says:

    Worst service ever, hold funds and won’t release them, they blame eBay and claim they are holding up the funds. Won’t answer the phone on hold for 45 to 50 minutes. I would never do business with these guys again.


    From The Editor
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  213. Jason Thompson says:

    Got ripped off for $200 by a seller who sent me light sabres that were not as advertised. Advertised was solid blade high quality light sabres with motion sound etc.

    I received $2 children’s flick out toy sabres that I paid nearly $250 for.

    Both paypal and the seller agreed I was ripped off.

    So i sent the items back to the return address on the package i received.

    Then I received a message to send the package to somewhere in Norway and not even the same country I received the items from, after the fact.

    I then told them that I sent the items to the return address. At which point I was told that the depute was closed and I had no further options in the dispute.

    Leaving me holding $6 worth of toys that I pad $250 for.

  214. Cindy says:

    Paypal does not protect you regarding merchandise purchases as they state. If you buy an oversized item (such as a memory foam mattress that is shipped small but inflates when opened), be prepared to get the shaft if the seller sends you something else entirely. Paypal says you are responsible for paying for packing to ship it back because they will not hold the seller responsible for that (even though the seller douped you). Package for items over 4′ long (round) and 3′ high is almost as much as the item. This is how these sellers off of ebay get away with fraud/bait & switch in their auctions for larger items. You are not protected at all.

  215. Crystal says:

    Scammers don’t just exist for buyers, but there are also deceitful Sellers that lurk among those who are honest Sellers. It was my second Funko Pop figure/toy purchase online, I read through each listing carefully before coming across the Scammer’s listing. What I thought was an official San Diego Comic Con label, turned out to be the Summer release. (Will hit stores in Aug and retails for $10-$20) Not only did the Scammer receive $38.99, but inform me that I would be getting the retail sticker. They included the official picture with the convention box label in their listing photos, as well included SDCC (San Diego Comic Con) Exclusive. No where did she state about the item being the red label (Retail) when photos where available to provide honest details. They knew that by using the Summer label in their listing, it wouldn’t be as desired among collectors. Instead they chose to hide this, using the official box label, including SDCC in their descriptions and attempted to lock the buyer by using one word, “shared..” They had 5 people watching their listing, when there were other Summer labeled figures for less. The reason they had so many watches, was due to fooling collectors into believing it was the official label Pop box. She made two threats against me on Ebay, after a rep opened a case saying “You opened a item not received case? Now you will never get your money back! haha, see what this does to you? Now I will have this Pop haha!” I immediately contacted Paypal, as the first rep didn’t inform me about what type of case he opened. I expressed my concerns through 5 different people in their department, “Its okay, everything looks good, you will get your money back no worries” Next day the case was closed due to it being a pre-order and the Seller having till the 19th (day of the convention) to send the false item. Now I am out $38.99, cannot re-purchase the official figure she lied about in her listing (that I wanted in the first place) due the convention being over by the time it gets sent.

    To break this down..

    1) Scammer lists cheaper toy/figure, that will be released in stores for $12, charges $38.99 and uses collector photos of the official convention label. (Collectors photo of the figure with a label only found at this convention, that is being sold by those attending) Includes Exclusive SDCC (San Diego Comic Con) in her listing, no where including the photo of the red label box that she is actually selling. (Cheap retail figure)

    2) Gets 5 watchers, knowing she is being dishonest and snags a buyer fooled by her listing..

    3) Hopes that the buyer won’t ask any questions, just expecting the official item and getting away with a scam. By that time the convention will be over, obtaining the official convention figure will be rare and the buyer will decide to keep it. (perfect plot)

    4) Send threats when buyer finds out that it was a false listing, when attempting to protect themselves or request a cancellation.

    5) Scammer taunts the buyer, after a Paypal rep suggests in opening a case that likely will fall on the scammer’s side. (I’ve had to stop these reps from opening cases, because they don’t ask and most times will just start doing so with a quick mention, as well placing you on hold.) Recently saying “No stop stop, don’t open another case!!” The recent rep paused and said “Why?” when I responded they closed the first one due to this happening and I do not have the item in hand. You will destroy what little protection I have. Rep: “Oh…..” *Facepalm*

    Here I am, waiting for this Scammer to send me a $10 toy in a box, where I will have to open it up, take a picture of it next to the listing and re-open the case. I will never again use Paypal for future purchase, neither run my business through them.

  216. Jack Taylor says:

    Hands down the worst customer service I have ever experienced. Took 35 minutes to get connected and they still couldn’t solve my problem. I was referred to another branch only to wait another hour. At that point I was very frustrated and it only frustrated me more when the customer service agent couldn’t solve a basic problem as to why I couldn’t transfer money from my papal account to a savings account. This is a terrible business and would not recommend it to anyone. Buyer beware!


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  217. kim marks says:

    I own a small business, I have been sitting on hold with them for over 29 min. which is motivating me to write reviews.
    Here is the deal, they cost you money, they are suppose to work for you/ with you. but they do not. They pull money out of your account, and do not make it easy to follow up with why and where things are at. they are very disorganized and when you ask to be transferred to a manager nicely they hang up on you every time. or like this time i have been on hold for 32 mins.

  218. Charnay says:

    Hello. One of your merchants Reice Raw stole my money. I ordered a wig from him and he said he could not send it after I paid the money. He is refusing to pay me back. I will tell everyone never to use pay pal again and sue pay pal if you continue to allow merchants like him to scam customers.

  219. A. Vancuran says:

    Sadly, I had continued to use Paypal despite several bad experiences, and now I have paid for it. Their dispute/resolution process is horrendeous, and I have been stuck twice with broken or no merchandise and no refund. This last instance has cost me $650 in goods unreceived. I opened a case; they closed it unresolved and refused to address the issue. It would have been better to use my credit card apart from Paypal, instead of my bank card with them.

  220. Gemma says:

    Paypal are a terrible company and have the worse customer service ever!! Four times I tried to call yesterday and was hung up on left on hold for over 20mins and nothing is sorted and they have not give my money rather give it bk to the person even tho I provided evidence and no I’m calling to sort it out nothing ridiculous this site should be looked into ASAP and I don’t think it should be running anymore with this kinda attitude and service we trust PayPal with our money and making sure everything runs smoothly but they can’t even be bothered to pick up the phone or deal with customers when they do!!!! Worse company ever!! I’ll be forwarding this experinace onto the sun so they can warn the worldmof this terrible PayPal.

  221. Miranda says:

    PayPal Customers,
    Please beware of PayPal they will close your account just like they did with me with no explanation, sending me a email stating
    “For the safety and security of the PayPal network, we often review accounts for potential risks. After reviewing your account, we have decided to close it because of security issues.

    We are making every effort to minimize any disruption to your business.

    If your PayPal account balance is zero, and you have no unresolved buyer complaints or chargebacks, your account will remain limited.

  222. Clayton Napier says:

    This company is really bad. They dont care about people and will do anything to make extra money off of you by holding your funds.

  223. Sara says:

    Started a case with PayPal after I made a purchase never received. The case process requires you to contact the seller. However, the seller removed their website and email so there was no one to contact. PayPal never responded to me at all. Following this, I started a new complaint and used a different type (it won’t let you lodge the same type of complaint for the same case, or ask any one anything – and again, I received NO updates or response from PayPal.) I said it was a falsified payment (it was fraudulently taking my money using PayPal as the go-between.) Again, PayPay did not respond, and when I went to review the status of the case, they had cleared it out. I was not allowed to start any new cases related to this date. So was quite upset. Horrible service.

  224. Brianna Rappa says:

    I will never in my life suggest paypal to anyone. They are absolutely the worst company to deal with. DONT USE THEM AND DONT TRUST THEM.

  225. REBECCA says:

    this business is a joke—constant trouble with them for weeks—-and when I FINALLY do get to customer service. I keep getting this fool who giggles constantly and really does not give you concrete answers FOR ANY THING—-IF THERE WAS ANOTHER SERVICE TO USE WITH EBAY, I WOULD GO IN A FLASH—-F FOR SERVICE

  226. Arthur Sommer says:

    I sold a $3000.00 coin to a buyer in Italy through eBay auctions. When it arrived the buyer claimed the package was damaged and the coin missing. I filed an insurance claimed and informed him USPS would contact him, he claimed he reported it to the Italian post but he didn’t respond to confirm the damage to the insurance carrier but started a dispute with PayPal for package not recieved. PayPal had no interest in the facts from me only proof of delivery which was provided but requesting it several times over the course of a week. Then after more then a week the buyer was permitted to change his claim to not as described and closed in his favor within 24hours removing the 3K from my account. The buyer never confirmed with the insurance carrier and USPS did an investigation and found he never reported any issues and did not respond to an inquiry. PayPal has only one thing to say”the buyer showed sufficient evidence the item wasn’t as described. I started a suit against them and sent the paperwork to the litigation dept. but tracking just shows the papers are at the P.O ready to be picked up in CA but now I’m finding out they moved to Singapore? This hole thing is getting ridiculous.

  227. Debby Fitzgerald says:

    Paypal is BS. I have sent several documents stating where my package is and they do nothing but refund buyer and laugh at me. Don’t use paypal for any business and don’t give them your bank account they think they own you and your bank account and do NOTHING for the seller they only look out for buyers who get the merchandise and the refund. THEY ARE CROOKS! There is NO seller protection. Done with Paypal!! Been with them for 15 years and this is how I get treated.

  228. ROB J YELTON says:

    have used Paypal for many, many purchases. One warning to ALL. Know exactly what you are buying and from whom. I purchased $500 worth of Chinese crap batteries from a fraudulent NYC company. Paypal denied all claims as they obviously make a mint off these crooks and could care less about the purchaser. Buyer protection is a joke!!!

  229. Maria H says:

    AVOID at all cost – PayPal doesn’t care about you at all!. They freeze your transactions and have no interest in helping you solve the issue; the customer service numbers either don’t work or are not answered. They didn’t care I was left stranded at an airport and missed my flight.

  230. Sara says:

    PayPal is GARBAGE! My husbands identity was stolen when he was 18 years old and he tried to use PayPal and they told him he could not because there was a $300 hold on the account. He attempted to dispute it and spent countless hours on the phone with customer service to file the dispute. They never did get back to him, so he called again. They told him his dispute was basically for nothing and he would have to pay the outstanding balance to use their services again. Frustrated and tired, he finally gave in and paid the remaining balance. However, they told him even though he paid off the balance he STILL could not use their services! You can imagine how upset he was after paying that amount of money for a service THEY WILL NOT PROVIDE. He relies heavily on money transfer apps for work and this was just beyond a HORRIBLE experience. My suggestion? There are plenty of other applications that provide the same type of support and I, along with my husband, will be using any other service besides PayPal.

  231. MARINOS IOANNOU says:

    I bought a phone from a known site, seller send me a tracking number, and one day i see that my package was held in Germany, and delivered somewhere in Germany. The problem is I live in a different country. I open a dispute in paypal, i sent them the links to see by themselves. But they said to me that there is nothing wrong and that seller delivered the package succesfully. By the way i manage to spoke with shipping company and they acknowledged that there was a mistake. But paypal didn’t pay attention to my info. They say “we investigate”. Lies. They prefer to side with big selling sites because they earn money from them. I lost 260dollars. Thanks Paypal

  232. Ron Jean says:

    Scam agency, needs IMF intervention, as well FBI and other interntional agencies that seek to combat international monetary fraud. They are trying to collect multiple balances from me, my accounts are an open book to you ALL with no warrant nor permission. I’ve already reviewed the bank statements to see the charges successfully removed from my bank account. This won’t stop until our well equipped agents forcefully stop illegal activities of this nature by all means necessary once and for all

  233. Wenyue Scano says:

    They hired people who don’t speak good English well. I wasted 40 minutes on the call with the customer service person!

  234. Benjamin E Nixon says:

    So, I had a complaint with PayPal:

    Seller sent me an email with a UPS tracking number (1Z2180040364535111) that shows a 36 pound package being left at a “dock”, signed for by Gibson, and weighing 36 pounds as proof of delivery. My address is a house, so there is no dock, boating, loading, or otherwise. There is no Gibson at this address, and I don’t know how a Google Home Max would weigh 36 pounds. I tried emailing the seller at the address on their site, [email protected], but the email was kicked back stating the mailbox was full. I also tried calling the number provided on their site (949-569-4371), but it always rings busy. So then, I did some research on the internet and confirmed this site is indeed a scam. Eg. https://www.trustpilot.com/review/50flashsale.com. Please help!

    In about 20 minutes they sided with the merchant who had shipped me nothing.

  235. Leonard Salvatore says:

    I order a set of rims and tires for my sons new cars ,I was , told I had to open a pay pal account to have them deliverd to my job , they needed to be signed for , so I did open a pay pal account BIG MISTAKE. Seller sent different pair apartly they did not have the pair I orderbut still advertise a clearance price on line for the 4 weeks instock ,they were similar . so I tried them and they didn’t fit his new car , they guarantee that they will fit but didn’t .and they knew this ahead of time the cost was $2250 I paid. Pay pal agreed with me told me I had to send them back and it was going to cost me $600 to ship back and I have to loss $600 for the seller purposely sending rims and tires that I didn’t order and didn’t fit but will still cost me $600 to,send back and have nothing , if you think this is fair stick with Pay Pal if not please cancel your Pay Pal account befor it happen to you

  236. LINA DUNLAP says:

    I have a very bad experience after all these years with PayPal. I had a open dispute since the end of April with a company called Chic Me. I was told to send merchandise back to China and used the info provided by PayPal to send back. The merchandise was 173.05 and the shipping was 56.00+ to send back. PayPal refunded me 30.00 on shipping and refused refund on return because they could not track package once it was in China. I sent pictures of the label from the info the sent me and I feel it is unfair for people to take your money through PayPal and if you are unsatisfied and send back and package is lost through NO fault of yours you are just out of luck. I am really disappointed in how the turned out and will be reporting to BBB

  237. Steven Jackson says:

    I will never use PayPal again one of their reps told me wrong information and made me lose my money after I filed a dispute they have horrible coustomer service and their reps don’t seem to know how to instruct coustomers according to the situation. It’s been since March 2018 and now the end of may and still haven’t got my money back I called them and told them the situation and they basically said there’s nothing they can do so I lost my money smh very poor service

  238. Ricky L Russell says:

    I bought some Ram from Nemix ram trough NewEgg and had updated my address on both PayPal and NewEgg and they sent it to my old address. I don’t drive so I had to pay a Taxi $20,00 to go pick it up if I wanted it or wanted to get my money back. So when I did go get it i found they had sent bad ram. possibly on purpose as I think Nemix Ram with the bad reviews it has, is a scamming company. So PayPal said return it and email them a copy of the post office receipt and they would return my money immediately and make the other $30.00 to me for te sending it back since things happened they way they did. So I spent another $10.00 to take it and mail it sent them a coy of the receipt and now they are saying they never said that ad they don’t do that well they have done it for me before I gess they just turned into a very shitty company and will be filing a complaint with te better business bureau in their state. please save yourself the headache and just pay with your Visa they have a better guarantee and their customer service is actually for you the buyer and they wont kiss the sellers ass.

  239. Xeryn Aktekin says:

    They basically helped people commit buyer fraud by allowing someone weeks after the transaction to refund their transaction- I’ve given what was asked and ended up in the negative and PayPal basically said ,”we aren’t a bank so too bad”. So now I owe 915$ from a scam they helped commit .

  240. NH says:

    PayPal is a fucking SCAM!!! It’s just another corporation that makes their bucks by overcharging you on interest, fees, and exaggerated policies. Why do I have to wait for my payment, for services provided PRIOR to being paid?! So you can hold my money in your bank and gain interest? Why do I have to pay interest on payments for services I provided? I’m being paid for my work and you guys are profiting off my hard work? What a rip off. Nobody cares about good consumer relations.

  241. Dani O says:

    PayPal’s very inefficient and dishonest system has cost me almost $500 this year in NSF charges because of the way they take payments. I did all of the transactions on the same day, when the account had in money, they were all confirmed as being paid, so of course after I did my deductions yet 5 payments out of 20 did not make attempts to pull the money from my account until the 22nd which was NOT agreed to by me. I thought the paypal balance would show a negative balance, like the last time and I just used my credit card to pay off the paypal account since I had removed the link between my bank account and paypal since Feb 1 2018 as a direct result of this same event happening the last time. I just LOST a bunch of money thanks to paypal so now I wont be able to eat for 2-3 weeks as a result of these NSF charges. I want my account to be closed permanently and I want nothing else to do with paypal. To which they replied they cant do that which is exactly what their reps say about every single issue, that they cant do anything. I cant remove my bank account because PayPal wont let me, it is my account not theirs. I asked them to remove all of my information and for it to be destroyed and I want the pending transactions to be cancelled. I even reiterated that they do not have my permission to pull from my bank account I removed that link myself since Feb 1 and yet on their end it was denied ( but no email was sent making it appear like it never happened) they do not even send emails when you request to removed ur cards or accounts, they only send an email when it has been confirmed which is very dishonest and is not right since when I requested it, it should have gone through without an issue. S I did not have any pending transactions either since I stopped using for this entire time until now, this will be my last time, and I have been a member since 2011 but they cost me so much money in NSF charges in the last 1.5 years.

  242. Rdc says:

    Worst company. Tells you deposit will be made. Immediately. Then goes into. Review for 2 days.. Can’t wait for blockchain tech to put them out if business

  243. Emily says:

    It’s a fucking fraud and scam. I had 2 master card gift cards and I wanted to create a pay pal account so it would be easier to purchase items online since I didn’t have to re write each time and I could make large purchases at once but oh no it was not. They charged me over 12 times for the codes and when I called them back to cancel them they said they did but there was over 10 dollars worth of codes (2.45 for each code). They said that none didn’t go through but on my balance on the card it said right there it went through. They refused to give the money back. The whole business is self conceited and they told me to just ask the other company (master card). Just don’t bother with pay pal because all they care about is taking your money. It is a shitty ass company thats need to rethink their plan. A fucking scam.

  244. Renae says:

    I sold an item on EBay, and after receiving payment to my Paypal account they failed to transfer my money in a timely manner. I was told I could transfer it within minutes using a debit card, and it took a week! Upon calling and speaking to several representatives, I was unable to receive any help! They were rude and I will not be using PayPal anymore for any of my financials needs!

  245. Samantha says:

    I wish there were more options besides Paypal. Their customer service department is incompetent. If you have issues with your account or obtaining your funds, they are little to no help. They admit to having little idea how their own services work so are not in a position to assist. They don’t try to help the customer at all, despite the issues caused by the delays created by their own system. They are not customer focused and will not regulate any time to searching for real answers or attempting real assistance. As soon as I can, I am transferring all my business to different programs and services.

  246. Rebecca Clarke says:

    I would never recommend Paypal to anyone unless I wanted them financially destroyed. You forgot to mention in the Cons about how Paypal randomly select accounts on any given day to freeze your money and then withhold it for up to 6 months. Paypal have a list of 300 excuses that they use to steal your money and they get away with it all the time. Literally nearly every cent that goes in to your Paypal its at best a wait to access any of it and at worst you have to fight to get your money. The latter happens more often than the former. If its not withholding your money for 21 days for whatever excuse they choose for it, its them not sending through the withdrawal to bank account for 3-5 days, or its them holding your own money to ransom demanding that you do steps that are impossible to complete before you get your money. All of it is of course designed for them to hold your money and invest it as long as they can. It even says in the user agreement that they will invest your money as they please. I personally have been sickened to my stomach more times than I want to remember when logging in to my paypal to get money out that had just been paid to me and finding that Paypal are “holding it” and have had to really fight to get it back. The higher the amount the more likely they are to do it. And if you get paid anything over $1,000 its a guarantee that it will be immediately frozen until you provide your family tree nearly and ID that nobody has on hand ever. Once again its all to stop you getting your money as long as they can. So you follow all the steps, running around stressed getting your birth certificate, and applying for passports etc etc, which of course takes time and then if you manage to actually complete them all you still have only a 50% chance of getting your money released. They often just find another excuse to hold it longer.
    Use Paypal at your own peril. They make their own laws and get away with legal theft when they should be shut down for it.

  247. Dylan pico says:

    Paypal is a peace pf shit company the are fast to charge you actually instantaneously but hold your money until they want can take thems weeks to release it

  248. William Herbert says:

    I rarely ever use Pay Pal, but I get frequent emails from them with various offers. I wanted to unsubsribe/stop my account, and it was extremely difficult to do so. Kept going around in circles. Instructions couldn’t be followed (eg go to Notifications, but there was no such option on the page I was viewing). I think I’ve finally cancelled my account, but I’m not sure. Very poor experience

  249. Hardevsinh Jadeja says:

    PayPal is big mess. I have bad experience as one of the agency charged my credit card through paypal and while asking about fraudanllant charge, PayPal took a long time to settle.

    I will never use such company in furniture.

    They are commission agent and nothing more.

  250. RSF says:

    Something seriously wrong with PayPal Credit. I was having a problem with my PayPal account switching to PayPal Credit when making a purchase. This would happen even though I had changed the settings. I made a small $7.99 purchase in February and after the fact noticed that the charge had been applied to PayPal Credit rather than my checking account. I called PayPal and spoke to a rep who advised me to just pay off the $7.99. I did that and it appears on my account. Suddenly this month I received notice that I had an overdue payment of $14.99. Did not make any sense because there was no record of a purchase for $7.99. Called customer service at PayPal and after some back and forth was told I was charged a late fee and interest on the $7.99. This did go to a supervisor who told the agent to tell me that the problem occurred because I paid the account too EARLY. The refused to remove the extra fees even though they could plainly see that the original charge had been paid. Instead, they refunded my original $7.99 payment leaving me to pay a charge of $14.99. I guess this is how PayPal chooses to take advantage of unsuspecting customers.

  251. PayPal is a mess, just trying to get the money to transfer into a bank account has taken hours of phone time, no one in customer service seems to know the answer and we still haven’t been able to figure out why it won’t go through, as a small business owner that does multiple transactions of thousands of dollars a day, to have no way to transfer funds from PayPal to our bank account is ridiculous. I’m shocked at how bad the customer service is and have decided to go strictly Venmo and will no longer use PayPal.

  252. Last mango says:

    After 20 years of being a customer, today I learned that they do not back you up. I sold a $600 product on eBay over four months ago. It was clear in the listing that if there was a problem in the brand new still sealed box product, to contact the company Directly. First he tried to get my personal information because he falsified where The product was to be sent. I filed a complaint with eBay they said that I handled my incorrectly and that they would assist. Four months later he contact PayPal unbeknownst to me and talked them into returning $600 from my account. It was not investigated nor was I contacted despite their claims to of tried to contact me. Turns out they used an old email that I had changed and also scolded me for not logging in regularly to check my message center. They stole my money. People should know of the unethical for my business that PayPal is running.

    1. This is very sad actually. Something like this happened to a fellow seller. He had received a dispute and Paypal had frozen his account. Turns out the user is actually new to Paypal and doesn’t know how to use it so instead of asking for a refund he thought opening up a dispute would be easier!

  253. Toni Lingo says:

    The lack of knowledge of how a person is to retrieve their monies from a PayPal card is Ridiculous, I have NEVER spoken to some many individuals in one day just to simply retrieve my monies and yet still have NO SUCCESS. I will never USE PAYPAL EVER AGAIN. I dont recommend anyone to, if you have an issue their team of reps havent a clue how to freakin assist you. BUNCH of effin idiots I will not stop until I get MY MONEY!

  254. KEITH says:

    PAYPAL sucks!!! VERY hard to get a LIVE customer service agent. They can freeze or decline perfectly valid transactions for any reason, and there’s nothing you can do about it! Trying DWOLLA and PAYSIMPLE as an alternative right now. Hopefully, they can’t be any WORSE than PAYSCAM!!! PAYSCAM says their security is there to “PROTECT YOU”!!! ha ha ha!

  255. Cristian says:

    PayPal do double charge to your custumers and there is no custumer support that helps you on that.It is way better to use a bank instead than PayPal.

  256. Jeff says:

    PayPal is the worst. I had a fraud transaction box came anyway. Was returned sealed unopened and eBay notified. 3 days of phishing fact mails after. A month later bank dropped claim as PayPal said tracking to me was good even though security at PayPal see fraud on actual guest. Seller has sold the returned item that I have been charge 1,5 months and has forwarded many emails telling him he can’t return the money as it’s under investigation?? How can neither the bank,myself or the seller be right. They also will not except documentation or care they just hold money interest free forever. Have no idea why people use them.

  257. Mike Barba says:

    Worst company I know for transferring money customers pay them to the companies owed in a timely manner!!!
    Get a merchant services company from any bank to do same thing overnight that takes pay pal a week or longer so they can collect interest on your money!!! Should be illegal.

  258. Barry Brasuell says:

    I ordered sheets from luxury bamboo bedding. I did not get the order, when I called seller, he became irate and slammed the phone down on me, He stated “we have NEVER had a order that was lost” I call Paypal to dispute and it was decided against me because the seller had a “tracking” number. I did not sign for the order, and Paypal said if it is under $750 you do not have to sign. I requested proff that I got the order and all Paypal would say was seller had a tracking number. I will never use Paypal again, DSO not believe the “we are here to help you” They saure didn’t help

  259. Sam G says:

    PayPal is only good for buying goods from online websites. I can receive money onto my Paypal account, but I am not able to transfer into my bank. It asks for phone verification, but does not let me add my phone number because it says it is not registered under my name. I already have a phone number linked to my account, and I already verified through a code that it is indeed my phone, but this does not pop up as an option to use to verify the money transfer. I spent hours on the phone with their incompetent staff who were telling me the same script over and over. They weren’t able to explain anything. Eventually when I got to one of the 3 supervisors I spoke to, they weren’t able to help me and told me the phone verification process is a loop that is designed so you have to call them to verify. They said if it is a large amount, they couldn’t tell me what amount was defined as “large”, it is flagged and won’t let me transfer. My account was put on hold for about a week, I lost money for the down payment on a car, and lost a car that I was supposed to buy with the PayPal money. I had to hire someone to move me because I did not have a car and again lost hundreds of dollars. The money is still in my account but is not accessible, so I will have to send it back to the person who gave it to me and lose that money as well. So as far as I am concerned, PayPal is one of the most poorly designed and implemented companies I have ever put in trust of my money and I will let everyone I care about know of their deception. They will hold YOUR money and not let you access YOUR money. I am looking into using Google Pay instead, because Google is known for actually programming things that work.

  260. Elis says:

    Trouble, trouble and trouble! This doesn’t work! I just want to delete my account as soon as I can. Terrible service!

  261. Kasandra says:

    Paypal will take money off of whatever card is on your account, will not fix it and then they tell you its what you agreed to pay. Don’t agree to shit before reading every single print. They allowed ebay to take 195.43 from my debit card and they weren’t supposed to. None of your information will be safe with this company. VERY BAD EXPERIENCE.

  262. James Norris says:

    sad day after following the advice of paypal employees with ebay selling and connecting the moneys to my paypal account (paypal has recorded the many times I have called for help) They have locked my account with not even give me the time of day when I ask for help. I guess being a senior citizen has a special place with paypal.

  263. Joshua Scott says:

    F paypal tried using to receive money and money was held got told it was random security selection which I believed till I got a message that it happen again B.S. random security selection worst part is just because the same person is sending money to same account for last 6 weeks I must be a criminal trying to commit fraud even though it cleared 3 weeks before hope the next shooter hits paypal instead of the schools

  264. A Fletcher says:

    GREAT ON MARKETING, LOUSY ON FOLLOW-THRU!!! I could not get return information from merchant (I AM SUPERHERO) after several emails. I contacted Paypal after 5-6 emails and no response from the merchant. Paypal REFUSED to give me a return address for the merchant and said I should file a claim with my credit card company. WARNING…WARNING…Stay away from Paypal. It is a scam. There is absolutely no benefit in using Paypal when in claim resolution they are not meeting the main claim in their marketing and advertising. That makes them seem like the fraud in my opinion.

  265. Vicki M. says:

    Paypal did not help me get a (small) refund for merchandise I did not receive. I provided PP with information to show that tracking for the package ‘fell off’ after it allegedly left the vendor (Designer Trends/Walmart.) I contacted both vendors along with PP. I am more than disappointed with Paypal’s customer service and I will use it as seldom as I can in the future.

  266. Mark says:

    I have always had problems with paypal. This last time was the last time I will ever use them. I wasn’t able to make a payment for a floral arrangement for my classmates who lost their mother to cancer, and my class was pitching in to purchase it. I talked to the customer service rep,after “confirming” my card by withdrawing a $1.95 fee, when I went back in to make the payment, It said to contact paypal because it could not be processed. I did and they said my bank declined the payment. I called my bank….of course they haven’t received it. Oh did I mention I spent 20 inconvenient minutes on the phone with the paypal rep? Please NEVER use paypal.

  267. KATE PRENDERGAST says:

    Bought goods through PP last Feb. Only received half of my order. Paypal wouldn’t entertain my case.

    Had to open and re-open my case 4 times. My money was taken and i only received half of my order.

    No come back. Lots of heart ache and frustration.

    Very poor service. Would not recommend.

  268. renee odo says:

    worst customer service ever, they mess up my address causing the package to be returned, then they tell you your refund will be there within a day or 2 well its now a week later still no money. I dont know why vendors still use paypal with so many better options out there. from now on if paypal is the only way to pay then i don’t shop at your site.

  269. Victoria Bingham says:

    I will never use Pay Pal again for anything except modest transactions. Using the service to sell my car has been a nightmare. Who does PP think they are to decide to hold up the delivery of the payment amount between the buyer and myself for TWENTY ONE DAYS!? It’s MY money from a transaction between adults, in which the buyer has already received the title and transferred it to himself, and I was charged a small ransome to use their money transfer services.. and now Paypal is delaying delivery to him of the car while they hold onto the funds the buyer paid.. And every time I call PP, I get a different answer to the questions of how to get the funds released. I’m going to cancel and never use PP again for anything but a few dollars…

  270. Channing Holmes says:

    I signed up for PayPal on the recommendation of a friend. At first receiving and transferring money was easy. Now it takes at least 24 hours to receive your hard earned money. When I contacted customer service they were no help. I’m not sure if they aren’t trained properly, if they are incompetent or they just don’t care. I will never use them again . You would be better off using any other online money transfer company but steer far far way from PayPal.

  271. mike says:

    I signed up here just because I saw that Paypal got a grade of B. Sure, they may process a lot of easy transactions, but if there is ever a need to do anything out of the ordinary or need customer service of any kind, PAYPAL IS AN F. F stands for fail and at least one other four-letter f word. They are sooo terrible. And it is not just my experience, there are literally tens of thousands of people who have taken the time to post about their horrible experiences with Paypal. There is a website and a Facebook page called ‘paypal sucks.’ A lifehacker.com poll put them as the 5th place for the worst ever customer service, not far behind Comcast, AT&T, TimeWarner Cable and Verizon (who are truly horrible as well).

  272. Michael Lechleitner says:

    Fuck PayPal there are thiefs my uncle sent me $$ thru PayPal and they froze my account saying it’s under review why is $40 under review. I called them they had no explanation and said if would take up to 24hrs to release my $$ it’s been 3 dam days and I still don’t have my $$ fuck paypal

  273. Shawnna says:

    I ordered items almost $100 worth from a company off of Facebook. A month goes by and I have not received my items. I received a bogus tracking number but did not receive my items. So I open a claim with paypal. The seller quit communicating so I escalated the claim. At this point the seller was given until March 26th to respond. They did not respond and now Paypal is refusing to give me back my money. They claim the items were delivered, which they were not. It has been two months and still not items, and still no money. I have emails from the company where they are saying they are not sending the items and would refund my money which neither have happened. Paypal is a damn joke. They don’t give a crap about you as a customer. I told them it would be a shame if they lost me because I use them for EVERYTHING! I absolutely hate liars, and they claim I have received something that I have not. I ordered maternity items from a company called Calladream. The items should have been received over a month and a half ago, but were not. All I want is my money back and the order canceled. Calladream said they have done that, but they have not. Paypal refuses to do anything. They claim the items have been received even though Calladream says they were not sent out.

  274. Sharon says:

    How Pay Pal Stands Behind Thieves

    We’ve all had our ups and downs with pay pal beginning with when I joined the first time years ago. After I had joined, I was visiting many different sites , as usual when I received and email notification that Pay Pal had taken over $70.00 from my checking account for an item I didn’t purchase. I emailed them and called. They realized I had not made the purchase and refunded my money , 3 months later. …… That’s a long time for a mistake on their part. I soon deleted my pay pal account and felt lots better. Fast forward 10-15 years and an item I really wanted to purchase was only available through pay pal payments. I joined Pay Pal again. Things have gone smooth with most of my transaction except this last one and I have learned a little more about Pay Pal than I knew before.
    I purchased an item from Hobbiesforus.com out of Sterling Heights, Michigan. Well, I thought I purchased an item from Hobbies for us via Jay Wardwell.. Oh yes, I looked him up on Facebook. Had I actually glimpsed his profile before ordering, I never would have ordered from him. That’s another story. Some lessons are learned the hard way. So I am having all of these problems getting my order shipped from this Jay Wardwell. I had ordered from him 2 years prior without any problems. This however, was going to prove to be a challenge.
    Times change , people change…. not always for the better.
    The website states that all items are shipped within 4-7 business days. Those business days came and went for me ( Lie #1) and I emailed him and asked about my item. He replied it would be shipped in two days. Lie number 2 . It never came. I called him. He told me yes, he had the item and was checking it out and it was in the back and he was waiting on a packing slip from Fed Ex. He would let me know as soon as he received the tracking number. Lie number 3. I was emailing him and sending account statements to him via Pay Pal twice per week. I left messages. His answering machine said he would return my calls. Lie number 4. Now he is avoiding me. To date. He has heard from me at least 50 times. :) . I called his answering machine and decided to just burn up the tape on his machine with silence. After burning the limited time of answering machine usage, I was told time was up and to press 1 to send the message. He got tired of that and after a few more times, he picked up the phone and surprise, It was me again. I told him how I was calling about my Jan 10th order. He stuttered and stammered around and said he had been in the hospital with the flu and when he got out he broke his wrist. And another excuse about a guy that was supposed to be helping him wasn’t, and he would ship it out the next day. He didn’t Lie number 5. A few days later, I started burning up his answering machine with silence and tricked him into answering the phone again, for what has been next to the last time I would communicate with the thief. Once again, he told me he would be getting back with me that day with a tracking number from Fed Ex…. Lie number 6.
    I contact him once again and tell him I will be contacting Pay Pal. He asks me not to do it and says the package was at Fed Ex and he didn’t know why they would not verify this for me when I called to see if he was telling the truth. That was enough for me.
    The following day I contacted PayPal and told them what he had done. They too contacted Fed Ex and then they removed the $269.00 he stole from me from his account. Oh wow, ……talk about somebody getting in touch. All of a sudden I am receiving urgent emails from him telling me he does not have my contact phone number (even though it was provided on the order form) and he needs to talk to me right away.
    The very day that they removed his money, he shipped the item. He wanted his money back. He sent pics to me via his phone showing me the item inside Fed Ex facility with packing slip on it. (That he received 3 days prior)
    The next day he is emailing to see if I contacted Pay Pal because he wanted his money back. Unknowingly, I called Pay Pal and told them the item was received and in working order so I could go ahead and cancel the transaction claim I had against him.
    PayPal told me that I had would have to contact them again to open another claim against him . I said I could do that. Well, lo and behold, the defective item lasted for 5 days. Jay Wardwell answered the phone when I called and of course lo, and behold, he was shipping another unit with a one year warranty of the same or equal value within 2 days. Losing track now of how many lies he told so rather than re-count, I have decided from here on out to just refer to him as a lying thief and scam artist that prays on the victims that he can scam.
    I called PayPal…. Oh geez, guess what- The computer was locked and would not allow them to open another claim because the claim had been cancelled…. What? This is what they told me to do if I found the item was defective . You see, Pay Pal gets no money for returning my money to me, because I have been victim of a lying stealing cheating scam artist from Sterling Michigan. Pay Pal advised me to contact my bank which I have done and am presently filing fraud charges via the bank. So buyer beware. Just because somebody is verified through PayPal and they say your money is safe- Bottom line- No it isn’t. The lying cheating scam artist Jay Wardwell from Sterling Michigan at Hobbiesforus.com has been drinking (and God knows what else) my money away and Pay Pal is okay with that. I can only hope that some day someone can start a petition to delete Jay Wardwell , Hobbiesforus.com and PayPal from the internet. I would sign it in a heartbeat. Beware of Scam Artists like Jay Wardwell. Pay Pal backs him and he will rob you blind.

  275. Magpie says:

    Terrible email customer service!!! Very indignant in their email when you are upset over a transaction you did not authorize!

  276. Selma Bayram says:

    Terrible service!!! They held my money for 3 days after I sold a van. The Cust Srvc Rep Peggy badge #44957 spoke broken English said she’s from Philippines!!! Unbelievable how they are outsourcing our jobs!!! They charged me $385 for the transaction!!! I had the buyer here who was on the phone with paypal and said I have the item I’m satisfied give him his money I don’t want him to wait 3 days!!! Turns out had we selected FRIENDS AND FAMILY TRANSACTION it would’ve been paid asap. So now I wait 3 days. This is u acceptable and we shouldn’t have to wait 3 days when buyer and seller confirmed item is received!!!

  277. James Gerth says:

    I have been a customer of theirs for 15 years and while they have no problem accepting payments from me and taking their fees, I have never once had a payment received that they didn’t put a hold on from 2 weeks up to 1.5 months. I cannot wait for ebay to transition away from them and hope to be one of the first to go. Their customer service is horrendous as well as their treatment of their customers. If you can avoid dealing with them at any cost, do so and save yourself many headaches!

  278. Helmut says:

    Paypal refuses to pay up the overdraft charges I incurred due to an abuse of my Paypal Business debit card. I e-mailed the CEO, who is to chicken or stuck up to reply. Company’s customer service has been a joke. They owe me $259. I owe them allegedly $181.67.I highly recommend finding a different option than Paypal.I’m going to start looking at legal options against CEO D. Schulman. Seems to be the only way this company will be civil about taking care of its debts.So, find yourself an alternative like Google Wallet or WePay. I am sure they are better than the shit show Paypal.

  279. trs says:

    Why does pay pal only stand up for the crooks who sell you junk???

    1. Sharon says:

      Pay pal stands behind crooks stealing your money and selling junk because they get no commission on your returns.

  280. Tom says:

    Actually I suppose PayPal usually gets most transactions right — but when they make a mistake they absolutely refuse to admit anything can be their fault and are in absolutely no hurry to correct the mistake even after they agree that there is a mistake to be corrected.

    Last night I made a purchase on eBay, and of course paid by PayPal. This morning I got an email from the merchant saying I had cancelled the payment and asking what I wanted to do. I had never cancelled the payment.

    I checked PayPal and they showed that I had made the payment and that the merchant had refunded it. I waded through all the PayPal crap to be able to call them, and they assured me that it was a refund and that only the merchant could have initiated the refund.

    I contacted the merchant, who knew he didn’t refund the payment, so he called PayPal. First they told him I cancelled the payment. When he wouldn’t accept that story, they checked some more and decided that it must have been a mistake by eBay’s computers because I must have had several transactions being processed simultaneously (wrong because that was my only transaction last night). PayPal had credited the merchant then THREE SECONDS LATER PayPal took the money back.

    The merchant contacted me again. Now, I still want my item, and the merchant still wants the money — but PayPal still has my money. Their webpage says the money was refunded but my bank says it has not been refunded yet.

    Checking back and forth with PayPal and the bank, I find that PayPal says they already refunded the money BUT that it “may take up to 30 days to show up on your statement” which might be true for the monthly statement, but is NOT even slightly true for the bank’s online system where transactions are posted in very near real time – transactions are posted in minutes, not days. All my transactions from this afternoon are already posted but still no refund – I called the bank and they say there are no outstanding transactions that have not been posted – certainly no transaction from last night.

  281. Filios says:

    Paypal are proper thieves when it comes to protecting sellers, especially with their stupid policy for intangible items! People robe sellers off because of this policy. They send their account details to a friend that buys something from a cafeteria ip that is under this category digital books, digital currency etc.

    Once the “buyer” receives the intangible items, the buyer opens a case for unauthorised transaction.

    Then paypal, ebay play sitting ducks, say they do not cover this category which in my opinion it should not be an option using paypal for particular categories on ebay.

    The “buyer” gets the intangible good, their money back and the sellers are ripped off.

    After using paypal or 13 years, they do not offer security for their sellers!
    Edit

  282. william says:

    i been doing business with paypal since 2010 and in the past three month I been victim of over 10,000 on merchant fraud and paypal keepng the money from all cases in ebay as credit to buyer regardles of case decided in our favor. paypal refuses to acknowledge or correct the fraud. in multiple ocassion paypal deposited less than amount tranfered with out reason and stole credit card disputes regardless of the outcome… enven in cases patpal supervisor credits us, cases are reversed and mony stolen from our account buy paypal. We need legal help urgently.

  283. Kenneth Nicely says:

    First 3 reps tell me 3 different things when it can to putting my payment on hold. Then I see how the take fee for this and fee for that and lets charge a fee for that too. I have never had this problem before so this new system they put in has stopped me from selling again.

  284. Steven says:

    I was a Pay Pal victim of unfair, immoral, and illegal in the United States actions that would disgust anyone. They even reversed a decision in my favor by eBay where the transaction took place. Pay Pal had no access to the record on eBay, and seemed to even have it in for eBay since eBay is replacing Pay Pal with “Adyen”. I followed up with complaints to the Consumer Protection Commission in the US, which can fine and regulate Pay Pal. If you can avoid Pay Pal, do it at all costs, I closed my account with them.

  285. Brooke says:

    Very disappointed in their dispute resolution. I asked for a refund of a transaction done of damaged good, which they say the protect according to policy. The resolution was I pay $95 in shipping for return and they give me a refund of $25…. Saddened by they lack of a fair resolution and support of unjust commerce.

  286. Your company is unethical and your commercials are false advertisement. I was paid for a service I provided and because the sender clicked goods and service instead of friends and family Paypal took their $9.00 fee and held my funds for 21 days. Paypal is a scam and they do not pay the recipients interest on your money they are holding. I will never use Paypal again and I will not recommend anyone wanting to use them in any other transaction I am involved with. Their system is designed to make their comppany wealthy and is not designed to provide a seamless process for the recipients of the funds.

  287. Art says:

    PayPal customer service is very unprofessional and rude..

  288. mauricio albornoz says:

    Horrible waited for almost 2 hours on the phone keep me in hold forever couldn’t get through,. ending hanging up (I do close to a million with paypal every year).

  289. Jakob Aðils says:

    This company is the most dishonest I have ever dealt with in my life. Their business modell is basically one that uses all means necessary to screw both the one making a payment and the receiver. This ís evident tí the users, especially when one tries to use their webpage.

  290. Scott Hansen says:

    I am so glad to see some new competition out there. Hopefully some of the changes with EBay will wake PayPal up that they need to do better. I just spent the last month in a dispute process from a purchase made. When I finally speak to someone that was difficult to understand I had no option but to agree with an option this representative offered to just get it over with, only to find out later she miscommunicated what she was offering and settled in Canadian dollars when I live in the US and was discussing US dollars. Never felt so cheated/misrepresented with a large company before.

    When I email them now I received a canned email response apologizing with my dissatisfaction but do not address my question of having a manager review and contact me.
    I understand why their stock has been up and down(more down) recently.

  291. Steven Cycler says:

    An extremely poor, slow and pathetic service.

    On the 21st Feb’ 2018, I phoned PayPal and got transferred to the `Technical Support`. I then waited on their line for 54 minutes (with annoying music) then the call went dead.

    I then phoned back and was transferred again. This time I waited for 1 hour and 18 minutes on their line (with the same music), but couldn’t hang on anymore.

    This isn’t the first time I’ve experienced this with PayPal. I would expect a better and faster service from such a huge (& very wealthy) company, but I can truly say I’ve had REALLY bad experiences and will certainly be looking elsewhere for a better merchant.

    Terrible !!!

  292. Tim Ford says:

    The PayPal Experience

    My poor experience with PayPal is as much my fault as it is theirs.

    I created a PayPal account in order to give customers an alternate form of purchasing products from my website. Unfortunately, using PayPal as an additional payment provider cost me alot of money and resulted in poor customer service on my part.

    I am a distributor. I do not have a mom and pop shop selling cheap odds and ends. I have to pay for the products that I distribute to my customers…and they are not cheap. It turns out that PayPal holds all new sales (over $100) for 21 days from purchase. Then once the funds are released, the bank transfer takes an additional 5-7 business days. I received numerous purchases from customers that using PayPal on my website. These orders quickly added up to approximately $2400. I quickly realized that PayPal was going to keep my customers funds, therefore I struggled to purchase the products from the manufacturers to ship to my customers, but I stopped using PayPal once I realized they were keeping my customers funds. However I was able to shipp all of my orders, for the exception of three. I simply could not afford these products until PayPal released my funds. I waited for PayPal to release my funds. However just one day before my customers funds were to be released to me, a customer filed a Dispute with PayPal (as opposed to contacting me directly). PayPal instantly closed my account due to the Dispute and seized the approx $2400 in my account. Now I am unable to collect my customers’ funds and I am out the cost of all of the products that I shipped to them. PayPal will hold my customers funds for 6 months before they are finally released to me. I am also unable to ship the last two orders that I couldn’t ship until PayPal released my funds. This looks very bad on my company. I have unhappy customers and now fear a bad reputation.

    As I stated above, this is as much my fault as it is PayPal’s. I should have researched how PayPal operates before trusting them to be the liaison between my customers and my company.

    In hindsight I will never use PayPal again. It is financially impossible for a small company like mine to operate with the way PayPal does business. After my experience with PayPal I found thousands of complaints against PayPal, many like my own experience. How PayPal continues to operate this is solely due to lack of regulation. No one really regulates businesses like PayPal. Anyone and everyone can complain about PayPal but nothing will ever be done about it. It is wrong the way PayPal operates, there is no doubt about it. But as long as PayPal has no regulation, they will continue to make millions of dollars off of unsuspecting people like me.
    Note: Here is the shady side of PayPal. The illegal stuff…
    When you open a PayPal account, you have two balances – 1) Pending Balance 2) Available Balance
    All sales over $100 go straight to the Pending Balance. Example: If you have a sale for $250 and for some reason the customer files a Dispute for that sale, that $250 is subtracted from your Available Balance. Note that this balance was already in the Pending Balance. It is not available to you until about 30 days after the purchase date. Now your Available Balance is negative $250. When PayPal finally releases the $250 (when the Dispute is settled), it brings your Available Balance back up to $0. You lost $250! And you still have to ship the product to the customer. It is very tough to keep up with these particular transactions. PayPal does this on purpose. When they finally release the funds for Disputed purchases, you already lost that amount twice. It’s very confusing but that is how PayPal operates. It is illegal and PayPal makes allllot of money from these shady transactions. Keep an eye on any Disputes and watch where the money goes.
    In summary: If you are not selling something that you already own…Do Not Use PayPal.

    If there are any currently class action lawsuits against PayPal, please contact me for inclusion.

  293. HDriggs says:

    They are trying to make me pay $70 in fees for a $10 balance that I was unaware of. They never notified me by email or phone that I had a balance. Most importantly I didn’t know that there was a difference between PayPal and PayPal CREDIT. Apparently I opened a PayPal Credit account unbeknownst to me which is the cause of all of this! They will not work with me. I just want to pay off the $10 balance but they said I had to pay the minimum due which is over $70.00!

  294. Sean rainier says:

    Terrible service!!! I BEEN ON THE PHONE FOR A HOUR TO SOLVE A CASE

  295. Sam Meftah says:

    can’t trust these websit..easily people can steal money …isnot a secure site for pay money at all

  296. jasmine says:

    I created a paypal account for the sole purpose of sending a friend $2200. my transaction was getting stuck on the security screen. I called PayPal and he assured me that once I added my bank account and verified my credit card that I could send the money. I verified my account and I can still not send money. I called into support and the representative told me “it should be working and its not, you can’t use PayPal I would suggest sending money a different way”
    what kind of support is this ? all I want to do I send money to a friend which is what PayPal was designed for … I just want help sending her the money.

  297. Josie M Landa says:

    I bought 2 CDs from a seller but the discs did not play when I put them in computer or player. I contacted the seller & she refused to believe me. I sent her a video with the proof & she still wouldn’t help. I filed a PayPal claim for my money back & AGAINST their policies they refused a refund to me. They sided with the seller. I lost $50 on fake illegal bootlegs that didn’t even play. I would like to report this. Where can I take action about this injustice?

  298. Justin says:

    Like having trouble getting your money?
    Want to wait on the phone on hold for almost 2 hours?
    Want NO SOLUTION to your problem — only way to get my money is to use paypal to pay for other things I want to buy…

    Use paypal and their horrible service.

  299. Tonya says:

    I have had one of the most horrible experiences with paypal. Ethics are just down right rude and I have been waiting a month to get a refund for something I had shipped back, then I’m told by paypal that they won’t refund the money back. FED up with their so called buyer protection and services all together.

  300. Alice says:

    Here is my review on PayPal! Overall it’s ok but what I find ridiculous and frustrating is I transferred $1.50 into my account and it has to be reviewed! Ok I get it first transfer but it’s $1.50 not like it’s $150 I’m transferring! So I call customer service because I learned my card I have for my bank is dormant since I haven’t used it for awhile and I’d have to make a withdrawal to bring the card out which no money on the card. My $1.50 will still go into the account but if I can use it to sign up with what I wanted to is up in the air as o could possibly use my account and routing numbers and that may work. So I called to cancel the transfer and they can’t do it cz I wanted to put it into a different account. So im upset even tho it’s not that much but of it goes into this account I may not be able to touch it! That is what I find frustrating! There should be a option to cancel this transfer but there isn’t and customer service couldn’t help me..it could take 24-72 hours for a review on $1.50! Come on now!!! I will be sending PayPal an email about how ridiculous this really is!

  301. R. C. says:

    Paypal automatically sided with a buyer who purposely damaged an item to get a refund. Now I have a defective item that will go for way less.

  302. Robert Biales says:

    Do not purchase anything through Paypal. Any legitimate business will offer credit card purchases. If you are scammed or receive defective products or service Paypal will not stand behind you. They will always support the merchants who pay them to use the service. Paypal is good for some things and, overall, reputable, except when it comes to customer disputes regarding Paypal purchase. Paypal will not issue a credit to a purchaser for even legitimate disputes. Do not buy anything using Paypal.

  303. Tony says:

    I never write reviews but paypal’s service is so BEYOND TERRIBLE that I was forced to share my opinion, never has it been so complicated to setup a freaking kiddie a** prepaid card.. they wanna be an official bank company so f*cking bad it’s ridiculous..

  304. Brandica says:

    Paypal is ridiculous. I sold an item on ebay and the buyer paid with paypal very fast and I shipped it the next day but since I don’t use one of the more expensive shipping company paypal recommend you to use. They put a hold on the money. My buyer has had the item since January 23, and I’m still waiting for the hold to be removed from my account a week later. And to make matter worse I have been told different days the hold will be removed every time I email or call paypal to find out when the hold is coming off. I don’t think it is right that paypal can verify that the buyer has the item, the buyer has also left positive feedback but paypal can hold my money for over a week. I will be thinking twice if I ever use paypal again. I have emailed them many times and called them to try and get the hold off. They said “release button has not appeared on my account yet so there is no way for anyone to release the hold today” currently they say it will be tomorrow. I’m not holding my breathe.

  305. Sean says:

    I have the paypal app which I use frequently well over this past few months I started to work more with the app while using it with ebay well I sold an item from ebay through paypal which I got a notification to ship item while the buyer cancelled as I shipped item and now paypal nor ebay will guarantee my sell. I have been dealing with this for about 2 months now, got a new phone and they want me to submit proof that the app said okay to ship like how?!? worthless company they draw you in and eat you up. I don’t recommend on using a lot of business with this type of company.

  306. onesy henriquez says:

    I have an issue with a refund , pay pal did not want to give back the money back too much round arounds. Don not use pay pal. no good customer services. they took my $47.50

  307. Stephanie says:

    PAYPAL IS THE ABSOLUTE WORST. It never ever works and makes everything excessively complicated. I have received mail from them that I owe them money, which is RIDICULOUS. This company is absolutely, positively, terrible.

  308. I started to use PayPal for my merchant services and when I signed up they never told me I’d have to wait 30 days to receive my money if I don’t use the Chip Reader. If you choose to use their services, make sure and get their Chip Reader otherwise you won’t get your money for 30 days….CRAZY! Personally I’d recommend going elsewhere as I’m sure they’ll figure out another way to keep your money.

  309. tom says:

    I had a completely unsatisfactory response from Paypal when I reported a fraudulent use of my paypal account. I was not given a chance to respond to the merchants false assertion that I had authorized the payment. I will never trust paypal again

  310. Warren Rogers says:

    I have spent over 13 hours on hold and/or on the phone with your overseas customer support team trying to resolve an issue with a seller. I have now made 6 calls in an effort to get assistance about a problem which is clearly documented in the transaction details and subsequent emails. I have been lied to repeatedly by both the Seller and your agents. I called Paypal again tonight and was on hold for 2 hours and 20 minutes before reaching anyone. I asked to speak to a supervisor when my call was finally answered and waited another 1 hour and 14 minutes for him (Ben) to answer. While he was supposedly in the process of helping me, he asked me to hold and while doing so another agent picked up the call and disconnected me from the Supervisor. After having spent nearly 5 HOURS ON THIS CALL ALONE, I gave up as neither ‘Ben’ nor anyone else ever returned to the line.
    THERE IS NO EXCUSE FOR THIS ABYSMAL CUSTOMER SERVICE. This is not an isolated incident. During this entire process, I have never waited less than 1 hour and 20 minutes for a representative. That is a PROBLEM! Secondly, Paypal’s overseas agents either don’t know what they are doing or are incredibly inept. I can’t begin to tell you how frustrating it is to deal with them. You are now ranked with ebay and Comcast at the bottom of the barrel regarding your customer service and something needs to be done. I have my own websites and I am deleting the Paypal option and moving exclusively to Square. I have never had a problem with a buyer but I certainly would not want them to experience what I have experienced so I discontinued the Papal option and indicated why in my website. I will also publicly encourage others to do the same until and unless the problems are conclusively resolved.

    1. LARRY MCCRACKEN says:

      I agree. They are the worst. They do not accept responsibility for their mistakes.

  311. John Solomon says:

    I am lost in PayPal world. Cannot close my account. Cannot speak with anyone. Cannot email. Cannot phone. PayPal has effectively isolated itself from the consuming public. The only way to get a response from PayPal is to have a negative impact on its bottom line. Lots of luck with that.

  312. Lynne says:

    I used to sell on eBay years ago and never had a problem. PayPal was never a problem back then; now, it has become a nightmare. Sellers can sell a horrible product, act inappropriately, and PayPal will not stand behind you. They seem to stand on the side of the seller, not the buyer. Once they outsourced PayPal, the whole system has become a buyer’s nightmare. PayPal customer service agents cannot keep their stories straight in terms of what you need to do in order to get your money back. One agent tells you one thing; another one tells you another thing to do. None of this makes sense. There should be a standard way of both reporting a problem and receiving a standard response from them.

  313. Elivera says:

    paypal money.

    On January 18, 2017, Paypal spoofed us from GB £ 783.61 and £ 44.98 GBP on January 22, 2017. Initially, Paypal promised to return the money for 6 months, but without it, it began to ignore calls and e-mails. We’ve read in forums that there are more people affected by Paypal’s dishonesty. Please let us know, we will look for ways to make this information public and recover your debt from Paypal.

  314. Stephanie Boyd says:

    very poor service.

    They sold me a card reader, it broke within a few months, the second has broken just over a year later. they wont replace it. I still needed to take payments from my customers and so ran the payments manually via the app. Now paypal are holding a lot of MY money in the account, they are not going to let me access MY funds until 4 weeks from today, This has caused me a massive cashflow problem and will probably mean my business has to close. they wont replace the machine, they wont release my funds even though it is THEIR fault I had to run the payments manually. They are unwilling to help. This company is shocking. I have never had any bad sales or reason for them to hold funds, I run hundreds of pounds through my paypal business account everyday. I am face to face with my customers, I can see their names on the card and know it is their card being used so their is no security risk even though it is a manual input payment, the clients identity has been verified. I would NOT recommend this company for card machine or business purposes.

  315. KB says:

    DONT USE PAYPAL- They Don’t Refund your money immediately-PayPal Takes their time and drags you along while giving/placing YOUR Money ON HOLD or worse, giving it to the seller who Never Sent You the Item in the first place!!!!
    DONT USE PAYPAL IF YOU VALUE YOUR MONEY!!!

  316. bobbi says:

    Worse place to deal with in the history of online purchasing. No communication..no comprehension of your issues..took my money..I never received item..Im in Canada seller ASBELL WOOL in the U.S refused to cooperate even though I payed extra for insurance. Paypal is of no help but to offer employment to foreigners.

  317. Greg Herman says:

    Zepeda v. Paypal U.S District Court 10-CV-02500 SBA awarded 4 milliondollars to class members based on complaints of improper holda on funds, account closures and failure to properly notice these events.
    I chose to file an itemized claim. I had hard evidence in a paper trail, printouts of emails and faxx correspondence from the time 2007. Class participants who did not itemize received an $11.00 check. I was motivated having the evidence.

    Septemmber 2017 I hadn’t received anything and by December correspondence with the claims administrator, EPIQ Systems tel. 503 350-5800 http://www.accountholdsettlement.com , resulted in their conclusion that the e-mail addresses on my account did not match their records. (After 7 years in good standing PayPal summarily closed my account with no real explanation). I asked them if that was their criteria for denying my claim, and they said this info was received from an independent 3rd party,, “Cornerstone”. How would that informatiin stop a valid claim regardless of a e-mail address? I had Paypal’s incident report number regarding the situation on their multiple requests for my personal and banking informarion back in ’07; I mean everything short of a blood sample. They closed the account anyway. I believe they never intended to release the funds held from E-Bay sales. They even closed my E Bay account that I’d had since the 1990 s.

    i read on other forums that 4 million is not a big reward and questiin whether the funds were snatched up by the numerous litigation teams and they ignored all the itemized claims because a) lawyers will steal money from clients under the auspices of the law and the only way to recover is to sue them back and

    b) they have this dubious reason for denying that seems fabricted because a class member gives up their individual right to sue.

    PayPal will continue to defraud clients in spite of Federal lawsuits awarding plaintiffs their just due. I wonder if they even disclosed the icourt ordered nformation.

  318. Chi Orgbu says:

    PayPal is a mess. Someone bought Wig from me and turned around and filed fraudulent charge and PayPal paid her back after I provided the receipt and tracking number. DON’T BELIEVE WHATEVER THEY SAY ABOUT SELLER PROTECTION. They put me on hold for almost 2 hours.

  319. Braun says:

    It surprises me that a company worth as much as Paypal is run the way it is. Customer service, in my experience, is the worst of any U.S.-based company I have dealt with, and that includes Verizon and Comcast. I’ve used Paypal for nearly two decades, and I simply hope I don’t run into an experience where I need them to handle anything. The convenience of using them to send and receive money is tremendous, but thankfully there are finally competitors in the market.

    I’ve had two issues where I needed Paypal “buyer protection”. Both were from issues where the product was substantially not as described and I was not able to get the seller to refund. Paypal closed both cases without a reason and decided against me. Fortunately one of these times I used a credit card and was able to file a complaint with the card company which they upheld. Had I used funds stored in Paypal I would have been out of luck.

    In addition, someone recently requested payment through Paypal. The person accidentally misspelled their email address by one letter. I forwarded the funds and the person stated they had not received them. I forwarded the gentleman a copy of the Paypal email. He forwarded it to Paypal and the representative said I was a scammer attempting to phish him, which indicates they did not bother to look up the transaction number or email to verify them, they just simply responded. We eventually worked everything out without Paypal’s help.

    Also recently I needed to set up my phone to receive dual-authentication to access my account. After many tries, and five or so attempts reaching out to Paypal customer service via phone and email without luck, I eventually had to pay a service to forward another cell phone number to my phone to get it to work.

    I’ve also used Paypal at my place of business for clients who wanted ease-of-payment. Initially it worked out okay, but Paypal began requiring all of our clients to sign up for accounts rather than simply using their card which clients did not want to do. In addition, they simply did not accept some payments. We called Paypal and American Express, American Express would say they were allowing the transaction, however Paypal representatives were clueless as to why the transactions weren’t working and could not provide any assistance. All of this made us look foolish in front of clients and I had to change providers to Stripe (which has been seamless).

    I’ve made PayPal many thousands of dollars over the years, but based on these experiences (all have happened in the past year-or-so timeframe), I now refuse to use them whenever possible and encourage others to do the same.

    Had Paypal adequately trained their staff or offered adequate protections from fraud, I would not be writing this review. Unfortunately, it seems, Paypal cares far more about their shareholders than their customers.

  320. Myob Myob says:

    paypal is an awful company, overcharging. We had a dispute with Ebay, due to an Ebay mistake, and paypal would no longer let us use their system.
    I strongly recommend not using paypal

  321. I am extremely disappointed in Paypal. They withheld and still are withholding over $300 in services purchased. It has now been 78 days and the case still hasn’t been solved. The customer involved told me that they have released the hold on the funds, and their financial institution has released the funds to Paypal.
    I am VERY frustrated with their customer service. They encourage you to contact them. I email them andi I get an automated response. I email again and declare NO MORE AUTOMATED RESPONSES!!! And…I get another automated response! On the phone, all I get are canned responses. I ask someone more knowledgeable to contact me: And no response!!

  322. Sherry says:

    Says “buyer protection,” means nothing. Sellers can lie, send items without major parts included, be rude, mocking, disrespectful and refuse to refund. PayPal is okay with that. They do not care.

  323. Kavitha Blewett says:

    Completely unreliable and no protection for buyers or sellers.
    No fraud protection. Customer service useless

  324. Jason J. says:

    PayPal are thiefs and cons. They backcharge my company $2100 and it was awarded back to the customer after being held 60 days. I do mobile services on location with paper invoices with my own disclosure agreement on the form releasing liability signed by me and every customer I deal with. Submitted all paperwork signed and still lost the money after spending an entire weekend working on their equipment. California resident by the way.

  325. J Jude says:

    I had been happy with PayPal until I ordered a product, which when delivered was a knockoff version of the item. I was required to send the items back to China in order to get a refund so I spent a lot more money to do so. After I sent PayPal the tracking information I was supposed to wait for confirmation that the seller received it. Today I got a message that the claim was settled and not in my favor because they didn’t get confirmation that the items were returned. Wtf!? The seller sent fake products, wouldn’t return my emails, I spent more money to return their crap and I still can’t get a refund? What kind of service is this? I won’t be buying through PayPal any longer!

  326. Loshith says:

    I came in contact with a company named “Mobileworld Company” which is a EC21 Member.

    You can find more information above this seller using the following link which is their’s storefront page.

    https://mobileworldcompany.en.ec21.com/

    He used a imposter fake courier company- stating that he has my item, but its delayed by customs, that I need to pay into a bank account- declaration fees, delivery charges and all sort of fake charges on the non existent item.This seller insists that he uses a particular shipping company to provide a phony email address to pose as DHL to send me a email using a free e-mail address.his sloppy content on his email tipped off me that he didn’t even bother to proofread his own writing which left spelling and grammatical errors.

    Courier Website:www.expdirectlogs.com
    Courier Email:[email protected]
    Scammer created courier gmail:[email protected]
    Paypal ID:[email protected]
    Email:[email protected]
    Skype ID:mobileworldcompany

    From my findings I could able to spot something was amiss about the shipping companys website, even if I couldnt quite put my finger on whats wrong but I have found that it has plagiarized content from legitimate shipping company’s websites.And that might not be considered fair use because depending on the circumstances,the original website content is not allowed to be freely copied for commercial purposes.

    I also found a legitimate carrier company with almost the same name and domain, http://www.exp-logistics.com.

    You can see that this is a legitimate company with visible contact information that also is well optimized.I noticed that the fake carrier site has no search engine optimization and is poorly done. They only have an info email, no phone number, or customer service information.

    Although, I have to applaud him/them for putting so much effort into this scam. I wonder how many stressed out buyers they have scammed so far.

    I am very disappointed in PayPal, I have been using this service for 8 years without a hitch.Even if I am clearly correct and am entitled to my money back, paypal will find a way to deny me.paypal knows this is impossible and will make me feel like I am at fault for not following your impossible demands.There are so many impossible mandates to comply with, to honest people like us,it would be the looser of the process every time.

    Either way, there’s fraud going on or not,since some scams are so well organized and convincing and the people behind so difficult to catch it is still inevitable to spreading awareness and giving information to hopefully help others avoid falling victim to it.

  327. Nick says:

    I used Pay Pal for over 10 years. And everything I had any problems they used to take care of the issue. But that is not the case anymore. I was recently attacked by a hacked that got into my pay-pal and purchased things on my pay-pal. When I made a claim with pay-pal they refused to help me and accusing me of being a liar, and that If I was unhappy with my purchase that I should contact the company this item was purchased from. I was under the understanding that pay-pal is meant to be a safe way to spend money online. That is no longer the case. This is been the 3erd time someone has gained accesses to my pay-pal. I will never use pay-pal again. In my books they still own me but they don’t seem to think so. Don’t trust pay-pal with you info!

  328. Will says:

    Honestly the worst company around… they do not answer any messages and the block your money for several months. Nobody from this company can give you a reason. Wouldn’t recommand to deal with them

  329. jessica lyon says:

    Very bad customer service, both by phone and online. If you don’t run in to any problems this service is fine. If you do, don’t expect help!

  330. Suzanne says:

    Can not contact on the phone, worst automation!
    Does not recognise me!!!!!!!!!!!!!!!!!!!!!

  331. Key says:

    Dumest set of people I’ve ever encountered working with over the phone. Doesn’t listen to anything and has a very bad attitude. Closed account and don’t really plan on making a new one. Worst experience ever!

  332. Lawrence hoover says:

    3 different people sold on eBay that I know and they were all scammed through paypal. PayPal was in favor with the buyers and they never got their merchandise back and they are out the money also
    I lost 400.00 and a doll I will never sell through paypal again

  333. Scamster!!! says:

    This company is the biggest fraudster, don’t use in any circumstance. I received a payment on 6th of October – paypal obviosly never messaged me or even showed on my account that a payment was received. I call the custer service team on 8th of November, they tell me they can see a payment at the back end but my account has limitations and I need to fill a form. I should get the fund in 3-7 days from filling the form. Month goes by no money or communication. I finally call them today just to be told there is nothing in the account, they have no clue how their colleague said there was a receipt and all the their customer agents are faffing around like headless chickens passing my call from one department to another. So basically these scamsters have stollen my £223, no wonder paypal’s going to be extinct in the next few year – never ever going to use this crap company…..ffs

  334. Debra Kay says:

    Paypal is the worst. On a scale of 1-10, they would be a -100. They cancel my orders all the time, even when I use the Guest feature of websites like Ebay. My bank initially rejected the payment to an international nonprofit. I called them and told them in no uncertain terms to allow the payment. A couple of months later, my debit card was stolen, and one…..just one payment to a nonprofit, did not go through (I forgot to inform them of the loss), then, when I got my new card, I erroneously entered the wrong expiration date by one character (typo), so that month, the same nonprofit payment did not go through. Which, when I figured it out by their second try, I went to their website and corrected the problem. Paypal emailed me that they would try again, but apparently, any changes to a person’s financial info is considered before trying another attempt.

    Because of these 2 issues, Paypal has now black listed my card. I cannot use it anywhere. They will not even try to run it, as it works fine. I called them and the person I spoke to said there was nothing they could do. They cannot fix the problem. So, basically, I either get a new debit card and relive the nightmare of changing all my accounts again, or I cannot purchase from any site, even as a guest, if Paypal is involved in the transaction. I have been blackballed by a corporation, and they do not seem to give a rat’s ass. Screw them.

  335. Farhana Miah says:

    PayPal Synchrony is the worst credit card to have.
    Customer service aren’t helpful. Mess up the recurring payment and top of that they charge late fee which is very lame. They do not give resolution to any issues. They take forever resolving issues.

  336. Julie says:

    I have a transaction to dispute. After holding for 40 minutes, I finally got through to a CSR. She told me that she needed to escalate me to someone in their escalation department. I have now been on hold for 4 hours and 45 minutes waiting for the escalation department. Apparently their escalation department is 1 person in India somewhere.

  337. Michael Chaco says:

    PayPal does not care about the buyer as they lead you to believe. They are nothing more than money handlers that will not make any attempt to satisfy buyer disputes. They do not screen vendors or do any due diligence in confirming legitimacy of vendors.
    They rely on the false impression of protecting the buyer when in actuality they do not care.
    Buyers cannot check the rating of vendors nor confirm they are not being investigated.

  338. Dien says:

    This is the reason why you and me should stop using Paypal right away! Worst customer service ever!
    My Paypal account it at: is permantly limited because of very unfair reason. Because of duplicate account? Because of multiple accounts from my IP address? I can’t imagine the true reason and it’s really causing me some other issues with my customers.
    I want to tell my own story! My account is permantly limited because of a very stupid supporter team (maybe the supporter team from Singapore?)
    I am a iOS Developer (my iOS app on the AppStore could be reached here: http://learningenglish.mobi)
    In the past, I haved used my Paypal to sometimes receive some Advertising Payment from some Ad Service like Mobfox, Mopub, StartApp which are integrated inside my iOS applications.
    Everything was going fine when I receiving it monthly until the recent months.
    I accidently create another Paypal with the duplicate personal information (at ). And then later few month, both of my account was under limited.
    The point is that the Customer Services was not permantly limiting my account in the beginning. The was trying to cost me so much time to provide a lots of my private personal information and business.
    While I was waiting the customer reviewing my accounts (at ), I was using my wife account as a temporary replacement (my wife account at ) and it causes the problem more serious. The have decided to close all Paypal account (mine and my wife). Is that the reason they close all of those accounts? I have received lots of email from the customer support, something like this: “For the safety and security of the PayPal network, we often review accounts for potential risks. After reviewing your account, we have decided to close it because of security issues.”

    I have tried to contact them and provide things that I could but the game seems over. They are thinking me as a scammer? a fraud? or a hacker?
    This is a worst experience of my life.
    I am surely telling this story to my friends and people to avoid this bad and stupid reviewer team. If I am a real man, real person, legitimate person, you Paypal should try your best for us to register a real account. You should not close accidently our accounts with some doubts or some suspicious activities which may cause use very damaging on our business. Because we are legitimate citizen, nice person who could privide you any thing you request. If you ignore us because of your lazy team, you are not only lose us, you lose all the customers. Please understand that. I am a developer and of course this story will come to Youtube, Facebook and all of social network. You are losing us very badly. Poor your support team!

  339. Keshia says:

    I literally was scammed out of 154…. and contacted PayPal to help. They let the seller get away woth it! And this is a week after my mom diying .. .. I’m so done with this site, I was told and guaranteed my money back by a rep……..and I’m left with out nothing now because of lies told by PayPal. Hey disappointed my advice do not trust PayPal to gave your back with buyer protection. They do NOT have your best intentions.

  340. Debbie says:

    PayPal is a big scam! They do nothing to help you get your money when someone rips you off. Don’t believe them when they say you are protected. I don’t know why they are not sued for false advertising. The better business bureau better get them shut down.

  341. Le Nguyen Phan says:

    I just made a payment for my rent of $1000 to my housemate yesterday (12/01/2017). My account was somehow charged four times (that’s 4 payments of $1000, for a total of $4000), but my friend never received anything. Thus, $4,000 of my money has been lost in transition (I have documentation to prove this in my bank statements and those of my housemate). I’ve called customer service over 30 times and I’m starting to get really upset that I can’t get through to anyone. This is the worst!

  342. Logan says:

    On the surface they look great, but soon as a problem arises you find out that they don’t even follow there own terms and conditions, mishandle cases and do everything even beyond what reasonable to protect buyers while leave sellers out in the cold. Even when you have followed the guidelines for seller protection. In fact the irony is that they look most attractive to small to medium businesses. However it is those same businesses that cannot afford to loose out to the river abuse and unfair practices PayPal employ. Do yourself a favour and steer clear wherever possible.

  343. EranH says:

    Paypal is one big fraud
    They allow themselves to draw money from your account even after the goods has been delivered to your customers without any investigation even though they claim they did an investigation.
    JUST FRAUD!

  344. Rida S. says:

    I agree with many of the comments about PayPal – if you do not have an account, DO NOT open one! They are useless and provide misinformation. I had to get my name updated, I provided them with all of the required documents to do so about 1 month ago. After calls and emails, they still have not updated the name change (because of marriage). I was first told that my name would be updated by the end of the day (11/17)– one week later it still was not done. Then I called today (11/28) and was told that their back office is back logged and I would need to close my account, then create a new one with the new name. I inquired about my personal documents that I uploaded – the rep. says that they will destroy it… I hope so! I don’t understand why they requested the legal documents if they cannot provide the service requested.

  345. Hazel Callender says:

    Paypal holds your money even if it is swiped in the field. I have over I have a business I have been running for years. I set up a paypal here acct. as a back up for merchant services and now I know why I stopped using paypal as my first choice..

  346. Malvina says:

    Paypall is very touchy-feely /fastidious regarding any visa or master card payment without any reason. Many people avoiding paying trough the paypal. Why? Because Paypall will make their problems – your problem : “The card you entered cannot be used for this payment. Please enter a different credit or debit card number.” Guess what – merchants are loosing money because of that. Paypall just don’t care as usual.

  347. Hien says:

    Hello, Paypal is a horrible customer service company to deal with. They shut people account down and don’t even want people to use their services and i know eventually they will go out of people with all the horrible service they give to people

  348. Bill Gilbert says:

    Paypal does not honor their unauthorized purchase policy. Apparently, a purchase that is said to be made from my computer in the middle of the night while I was sleeping, and no other persons had access other than a hacker for a total of $34.90 is not an unauthorized purchase. I have had a paypal account for approx. 15 years and today I had no choice but to close my account. While I understand $34.90 is not a lot of money to me it’s just a test to see if a hacker can get more. I had 2 bank accounts, 2 credit cards attached to my account and a paypal credit card with $2500.00 available credit at all times. I cannot believe that they would choose for me to close my account and take my business elsewhere for $34.90. #screwpaypal

  349. Samuel Quinn says:

    Ridiculous. I will no longer be selling on Ebay. £20 paypal fee for selling an item. Then they put my funds on hold for over two weeks as they say I do not have a good enough ebay rating to pay me straight away despite the fact the buyer paid straight away. I have been an ebay member for over 8 years with 200 transaction at selling and buying with a full 100% rating. This is just another way for them to fleece us. I am now waiting on ebay telling me I owe them £20 aswell for my most recent sale. Greed like this will only drive people to other more user friendly sites !

  350. Mica Pinder says:

    The ID verification with PayPal sucks. I have been locked out of my account for 2 months. I have verified my email address and called PayPal several times but the customer service representatives can’t assist with getting me access to the account. They require the last 4 digits to the credit card I used; however, I used a gift card to make my most recent purchase and no longer have the card. The other option is to send a text to a phone I also no longer have. Come on people there is gotta be a better way.

  351. Carol Kelly says:

    They have the resolution center designed so no one can really use it. You start with a claim ..and then want to escalate it..they instruct to just simple press a link.. Turns out the link is hidden in different language and it is the smallest text I have ever seen on a website. It really is shady. Also they put in Bold letters..if you want to cancel please press this link.
    i no longer trust them especially since they have all my financial information ..closed my account today after 10 years.

  352. Ian says:

    the last i called the “professional tech guy” said i wont unlock your account stupid baby no matter how much you want it and i ll also keep your money too! then he banned me while saying the whole time “im trying to help you idiot” the first guy also doesn’t know what temporary emails are which was my email.

    plus the wait time was 2 hours to be called back

  353. Gina Madon says:

    I recently made a purchase with Fashion Nova using Paypal. Fashion Nova didn’t send all of my items. I called and emailed Fashion Nova and they said the post office stole the items. Which is impossible my package had no signs of someone opening and resealing my package. Fashion Nova refused to send the items which was only about $50 worth of items nevertheless it was my money! I contacted my bank forgetting I used Paypal to make the purchase. I then contacted Paypal and they sent an email with the tracking number of an old shipment that wasn’t even related to the case in question then denied my claim. I wish I used my bank card this would have been rectified right away. How can Paypal have such a disregard for their customers? No follow up but an email denying the claim? Is this something that happens frequently? I will never use Paypal again.

  354. Derek Tate says:

    This company is a scam. If your not a member of pay pal I advise you not to become a member from my beginner experience as a pay customer. There customer service is very rude and think they are the customers. Pay pal also showed a fraudulent purchase on my account as a received payment. As a loyal customer to eBay shipping, PayPal decline my debit card to pay for a shipping label through eBay so they can funnel me to PayPal and pay for my shipping label through they company. I advise you to pay close attention to every transaction if you decide to do business with this scam ass company. I was hung up on by a supervisor who decided that she couldn’t here me after she found out what my call was for. ” I can’t hear you,I can’t hear you, I can’t here you ok sir I’m ending the call because I can’t here you” lol a fucking joke. I was hung up on by customer service after he wouldn’t properly transfer my call to a higher authority as requested by me as a paying customer. I have fraudulent activity on my paypal account that PayPal says unfortunately they can’t remove from my account with no explanation why. I also requested the first and last name of supervisor I was speaking with and was told I cannot give my name out, but let me remind you the first thing they ask when you call as a paying customer is your first and last name. I ask first and last name of the customer service person I was speaking with before being transferred to that supervisor and his name was giving. So is it I there policy or not to let me as a paying customer no whom I’m speaking with. Grade abcdefghijklmnopqrSCAM. Will be filing a writing complaint against the customer service through the San Jose office. Two days in a row of terrible service of paypal. I advise stay away or look for disappointmet TERRIBL SERVICE. I WILL BE CUTTING ALL MY BUSINESS OFF WITH PAYPAL ONCE ALL MY TRANSACTIONS OR COMPLETE

  355. Ron Bart says:

    PayPal is a business like any other. They make their money no matter what the customer thinks.
    Disputes are not really handled in any logically matter.
    Someone takes a wrongful payment, even by mistake, and paypal waits a period of time, and says that the matter has been settled. Guess who always loses?
    No matter what proof, there is no common sense involved.
    It is a money machine, nothing more, nothing less!

  356. Justin says:

    It’s frustrating to deal with their “support”

  357. Jessica says:

    Horrible way of paying someone. They do not let you know that some transactions can take up to 72 hrs to get processed. So if that person needs the money right away, this is not the best way to send it. My birthday is now ruined because of this. I will be using another way to send money from now on.

  358. Michael O Connor says:

    I tried to add my credit card to my PayPal account now I can’t buy anything coming up to Christmas as they have froze my account with 2 cards on it I’ve rang twice and its like I can’t make sense out of it they say they sent some code to my credit card account I can see the charge it’s there twice but no code I’m was talking on the phone to them it’s fuckin me not some hacker

  359. Tina Carlund says:

    Spent 2 weeks trying to upgrade to Premium seller on Teachers Pay Teachers- unsuccessfully. The money is in my bank, I have tried a dozen times or more to add my card on there, but they make you pay with PayPal, and I can’t get PayPal to load money on my card…? Don’t know why I need to load money on my card it’s my own debit card and the money is already in the bank…? Spent the entire month of October writing an 80 page Pilgrim unit which should have sold great and been our Christmas this year. Except for the fact that no one will see it, because PayPal is not letting my bank card go through. Half a dozen emails. 2 phone calls. 3 runs to 7- 11 to load through the clerk with a ‘barcode’. and still no success. If you have ANY other option to pay, TAKE it. If I am ever able to get PayPal to let me use my own money to upgrade, I’ll have people pay me through DWOLLA. This has been a terrible waste of time.

    1. Ruth Jones Moneke says:

      Paypal does not respond to customers whose money they hold for bad customer service…..bought a dress from Lightinthebox..they sent smallest size when I asked for and paid for Extra large….now they have my money, their dresses too small to wear and their form of contact seems to be designed NOT to help consumers…..I say we all stop using PAY PAL going forward.

  360. William Worthen says:

    I tried PayPal for the first time today. I am a handyman and it seemed a simpler method for my customers to pay for materials and labor than writing a check that frequently takes days to clear my bank.
    Well instead of a day or two wait so I can pick up materials they were going to hold the funds for 21 days. That’s almost a months wait just to get the material to do the work. I’m just beginning my own business and don’t yet have the capital to carry material costs for three days let alone three weeks. If preventing small businesses from growing is their objective they nailed it.
    As far as providing a convienince to make it easier to run. A small business of any sort,
    EPPIC FAILURE. THEY ARENT WORTH THE
    SWEAT FROM MY A** CRACK.

  361. Glen says:

    I have read all these and it is a wounder that Paypal is allowed to remain open they are ripping and scamming there own customers. How dare anyone and i mean any company tell me or any one how they can spend there money. If you have money on your account they put it on hold deny you the purchase. When i called in they said no matter what this purchase will not go through. So again who the hell are they to say what i can and can not buy ?

  362. Preeti Kapasi says:

    I stay in US and we bought a painting online from Singapore. The product was defective and according to the sellers website if the product is defective they will give full refund and even the shipping label will be provided by them. We inform paypal about it and a dispute case if opened. We shared pics and videos with PayPal to show the product is defective. They agree it to but the seller says the product is not defective. PayPal supports the seller and says you will get a full refund if the but we have to bear the shipping cost. Shipping from US to singapore is very expensive. It is more then the product itself. We contacted PayPal and asked for partial refund or return shipping label. Every single time the representative gives a different reply. The first time they said we will send email to seller and we will call you back. When we did not receive the call we called again and then the person at PayPal says no that is wrong we can never call back our customer it was wrong information given to me earlier. He says I am sending email to seller now and if they dont reply within 3 days the case will be in your favor and you will get full refund back. We did not get any response in 5 days so we call again and this time they again say we were informed wrong we can never give away the case in your favor with a full refund and we are sending email again to seller. After two days today i see the case is close and in favor of the seller without even informing us what happened. Everyone is pathetic at PayPal. No one knows what they are doing. They give all wrong responses. I would rate them negative if possible.

  363. Robert Howlett says:

    PayPals compliance department put a hold on my funds.. No notice was given in advance.. No explanation was provided why.. and trying to get a hold of someone in compliance can only be accomplished by emailing the compliance department.

    What a bunch of MORONS!! What gives PayPal the right to hold someones money? I would never refer any of my friends to PayPal for anything.. In fact as a real estate agent, I will express my extreme disappointment across all my social media and through all my professional contacts. ASSHOLES!!

  364. Walter Floris says:

    Although paid in USD pay-pal charges a currency conversion charge when they are the agent used by the merchant to Canadian customers even when you opt not to use pay-pal but your credit card.
    The credit card company pays the merchant in USD and then they charge a currency conversion to the card holder.
    When contacted about this practice there customer service department unapologetic regarding this devious practice.

  365. Larry weber says:

    They took $127.00 from my bank account . I tried to get it back, but to no avail they gave me the run around . So I’m out of that money for good . Also after that I closed my account . Their Crooks 1

  366. Karen Hart says:

    wrongful charge/ Pandora charged my bank account $10.59 10/3/2017 through a pay pal account. I do not have a pay pal account. I request this charge be removed. Thank you. Attn: spoof

  367. Conrad Aamodt says:

    I used PayPal to send money to a company in Canada. The fees for sending $1700 was $130. That is quite high, but the main issue was that I was sent a confirmation by PayPal saying the 1700 went through, yet the company I sent it to was also charged on their end, and they complained that I had not sent the full amount. Now I need to send and additional amount. My total charge for the 1700 has now climbed to almost $200. Unacceptable. CurrencyFair seems a better bet, I will have to check them out. PayPal has a grip on the market, I only hope that enough people can use alternate means to send money and force PayPal to conform to more acceptable fee percentages.

  368. Tyesha peterson says:

    I have been using PayPal for about a week now and I am already having problems I have had two checks deposited into PayPal prior to the 14th on the 14th I had my third check deposited into PayPal they took it out because they said it needed to go through the system to make sure that it was safe why they didn’t do that for the first one it is now three days later and I still have not received my money but they still keep on sending me reviews so here it is to anybody especially young people that make and work hard for their money and does not want to be taken away do not I repeat do not use PayPal you can use zelle they are free of charge they don’t take any money from your account and they do not hold it I have recently moved over to this new Zelle and it is so much better it’s so much not the hassle to deal with PayPal and them taking your money and them saying they can’t do nothing they already take out 3%and and then they went to hold your money like they haven’t got their percentage yet please please please whatever you do do not use PayPal they are full of it

  369. Nathan Blackburn says:

    Paypal will keep your money stating they don’t “know you from Adam or eve” of you haven’t had a Paypal account over a year. They govern who they will allow you to buy from with your own money. Finally you will want to close the account and get refunded a check. Where they will explain that they can’t send you a check for six months. It was definitely a terrible experience and I will never use Paypal again

  370. Natalia says:

    Paypal is disaster. They want fee to transfer money to own bank account!!!!

  371. jessica says:

    I received many fake emails from PayPal after someone purchased one of my items on eBay. These emails were very convincing for they went straight to my inbox and weren’t flagged in any way. What was upsetting were these scams informed me that I had to mail out my package before I received my money from the buyer. Well I did not know you’re NOT suppose to do that and my product was stolen and I spent ridiculous money to send my item. The problem I found with going over the details was PayPal’s security was not very high, and according to other customer’s reviews I was not the only one this happened to.

  372. jim says:

    This has become one of the worst company’s
    to deal with phone answer over sea people don’t under stand American English have to go over things two three time to make them under stand. Waste of time when you make a payment they want to take from your bank account when get refund want to put it on credit card and charge you to do the refund

  373. Adam P Alberson says:

    Oh my god! I am reading these reviews for just the past couple of months and am wondering how paypal is even still in business? What good does it do them to hold my money while they are reviewing paper work that is to prove I am a brick and mortar store? The first chance there is another reasonable solution to getting paid on eBay i am going to switch. nothing but problems all year from PayPal!!

  374. willem burgers says:

    I stopped using Paypal for a long time because it was always more trouble than it was worth. Recently I signed up again and it worked. Today I wanted to use it but they want me to add a card. Ok, I add a card. The card has already been added to too may accounts??? Must be some disgruntled employee sabotaging the company.

  375. Shelly Moore says:

    I received a payment from a friend through PayPal as a donation. My complaint is this:
    First, they tell me that, yes, the payment received HAS CLEARED my friend’s bank. Second, you take for yourself $15 from the $500 that was sent. Third, and most disturbing, you hold the funds for 21 days because you said it was “suspicious”???? WAIT! It’s cleared their bank, you have seen all my transactions from the time I started with PayPal and now this seems “suspicious”???? Are you serious right now?! Never again! It’s time to move from PayPal to another form such as CashApp, Venmo, etc. As soon as I finally get my money after waiting the 21 days of course, I’m shutting PayPal down! You are not the only way to do business and you will not be getting my business. Thank God I found this out before adding my business to PayPal!

    1. sue montgomery says:

      I don’t know how PayPal is getting away with this! I am having a very hard time believing that they can hold money like this? I don’t know what other options they are but they are holding my money that has cleared the bank and giving me the same line of suspicious activity when nothing suspicious has occurred. They are dishonest and told me my money has been sent to the bank when the bank says no money has been transferred. I am going to never do business again with Pay Pal after this experience!

  376. Jean Jones says:

    Ive just wasted 2 hours of my life trying to figure out my Paypal account on the phone with them. The accounts system is inadequate. It doesn’t give a running balance or tell you if a payment has been topped up via your bank account. Absolutely ridiculous! And they cannot verify me as there is nowhere to insert my long card details on their system which, you guessed it, is what they always ask for to verify you. What an absolute pain!

  377. Will says:

    PayPal is a dishonest business. Recently my wife was scammed by Emily Vinson Rivera, Tanairy Rivera and Selena Vinson. They buy merchandise using PayPal for transactions and wait a few months and do fraudulent chargebacks. One police department was able to find out they have many banking accounts which allows them to do the chargebacks. This has been reported to PayPal and they don’t care because of the transaction type called “Friends and Family.” Never sign up for this. If you do not do what PayPal wants, they harass you to no end even though you have proof of a crime. Some banks will not even work with PayPal because they mess up transactions all the time and hurt customers. Don’t use them.

  378. Pincus Granat says:

    I can’t get my money from a cancellation since 9/8/17 and all I get is the runaround. Hours on the phone and still no results. I’ll never use this service again!! Today is 9/18/17

  379. Irma says:

    I got swindled for the first time on ebay/paypal after almost 10 years.
    someone bidded an item I was selling, we agreed on price. they deposited the cash, I shipped item and as soon as item was delivered they quickly cancelled payment.
    when I called to camplain to ebay, they sent me to paypal and when I complain to paypal the send me to ebay. finally got a Ludacris explanation from someone at paypal that said, the monies came from an unknown banking establishment they couldn’t verify, well why in the hell would you allow it to appear monies were deposited if you even thought things were suspicious and you couldn’t verify. so needless to say i’m out of $350 and no one at ebay or paypal can help me. I am so pissed because I feel they shouulddhave better control over the transactions that occur esp. in 2017, there just are all sorts of scams, and they certainly got me!

  380. Chris says:

    This company is a bunch of crap. Won’t use their service again. Was told it was a fast and easy service but none of that is true. Don’t get fooled by the ads. They regulate your accounts for less than 1000 dollars (freezing it) . They wouldn’t let me send to my sister money from Canada to USA. Deleted my account and won’t ever use this service. The rep was also very rude and unhelpful. They tried to tell me to use it more then I would get better results. NEVER!!!

  381. Ann-Marie says:

    What has happened to Paypal???

    I have been with Paypal from the start. Now they take payment as direct debit and once this is done your bank can’t help you. I have tried to cancel it and they are saying they can’t take the money and cancel my account.

    The problem started when I purchased a mattress on ebay for £294.95. The advert said “Satisfaction guaranteed or 30 day return for a refund. It took 2 weeks to arrive and 7 days to rise because it came flat packed. When I tried to sleep on it it was lopsided and every since I have had the most unbelievable pain in my leg.

    I contacted the seller who was polite at first and then closed the case on the 30th day. I called ebay and forced them to re-open the case. The seller wanted the mattress back by the 9/09/2017, in exactly the same flat packed condition I got it in or I wouldn’t get a refund.

    I contacted Paypal who said don’t worry you are covered by the 180 refund policy & the seller was being unreasonable. On 5/09/17 Paypal closed the case – No explanation. I called Paypal who said they closed the case because I said the mattress was uncomfortable. I told them what the advert said and they told me they don’t read the advert………

    HOW CAN YOU MAKE A DECISION ON SOMETHING YOU KNOW NOTHING ABOUT? I am disappointed but will fight this all the way. I am now going through the financial services Ombudsman and suggest that if you are facing a problem – fight it. Challenge creates change and things don’t get any easier for the next person when we just walk away.

  382. Devonte says:

    Paypal is the worst wen it comes to purchase u have to wait 5 days for money to clear unbelievable this should be illegal I’m closeing my account this is my las transaction with these ppl fr

  383. Matt Heyn says:

    Sub-par Customer Service and below average ability to make adjustments to my profile. I would like to have my current cell number and have the ability to manage my personal information.

    Disgusting to have to tolerate the lack of functionality on MY account.

  384. Ashwin Mandha says:

    Very senseless resolution center, my item price was 8.99 and i want to return it as it was damaged but they want reship with shipping cost same as product price .

    why the hell should i pay the return shipping if the product is damaged. Paypal is always against buyers it supports only sellers.

    Good bye Paypal i will never use this paypal in near future.

  385. Benjamin Elmaliach says:

    My brother transfered me some urgent money and I needed it immediately but for some reason paypal blocked my account and only verification is through my old mobile phone which I no longer have. I called customer service and they told me it would take up to 72 hours to fix it!! Now I have money just stuck in my paypal account! On top of that the put me on hold for more than 30 mins and you could hardly understand accent of there workers and they could hardly understand you.

  386. ram says:

    PayPal accused me of selling Fake products and are holding my money and have limited my account. I have proof to prove that my products are genuine. I received an eMail from PayPal stating that my account has been permanently limited and that I can have access to my funds only after 180 days. The reason behind the limitation is, PayPal is accusing me of selling counterfeit branded product. However, the item in question was listed on eBay on my selling profile, but never sold. SO how could they possibly know that I’m selling fake product? They presumed guilt on my behalf and limited my account and are currently holding my money (as off 8th September 2017) and wont release it for the next 180 days. I have proof to prove the product I had listed is genuine and that I have procured it through the right channels, directly from the owners of the Brand. When I sent them the proof, they still turned me down and refused to release my money. eBay better get a new alternative if they want to stay in business. Partnering with PayPal is turning out to be a nightmare.

    1. peter says:

      they cant legally hold your money for more than 10 days in 48 states. Yes they are a massive monopoly but you can likely force them to release your money by sending them an email stating your intentions to contact your states attorney generals office & other regulatory agencies that regulate business like paypal if they dont release your money

  387. Michael Flude says:

    Now i like useing paypal but sometimes its unessarely complicated , today an attempt was made to scam me and steal money from me,but these idiots are tok thick to con me . I had great difficulty in getting to speak to paypal about this problem. The absurd rubbish automated vouce was so incompetent it just did not work and did not understand.
    Paypal you must sort this out this automated system is rubbish, its almost like you do not want to help paypal customers with serious problems, you must sort this out.

    After teying to speak to paypal for an hour with this stupid automated vouce i did get to speak to a human and they confirmed it was a scam.

    PAYPAL SORT YOURSELF GET A SYSTEM IN PLACE THAT WORKS AND. HELPS. YOUR CUSTOMERS.

  388. George wood says:

    Very poor experience with Paypal. After deciding to close my account, I was told it has to remain open for 180 days, despite the ability of very other company to close accounts immediately. I would never use this service again.

  389. Stephanie Thompson says:

    I have had nothing but fraudulent charges to my military credit card. I charge using Pay Pal 20 – 30 charges a month. There on the account I see every month charges that receipts do not match. I attempt to contact Pay Pal and receive nothing but error messages. I can not even supply suitable evidence tracking numbers to get ahold of PAYPAL to credit my account. My account locks up in the middle of transactions. Biggest complaint receipts do not match monthly charges on my military credit card and PAYPAL will not resolve in my favor when I have not received the products for months.

  390. CAROLYN MILLER says:

    The PP website is a horrible mess. Icons that they tell you to use don’t exist on the site; the layout/format is very difficult to navigate; there is no real menu just a bunch of useless icons that don’t correspond to anything useful. Who’s the ‘genius’ that designed this disaster? Common, useful, helpful, standard website navigation is nowhere to be found.

  391. Ivano says:

    PayPal is not a good option. They start chargeback in behalf of customers and grabbing money everywhere.
    The funny is that they wrote about my customer that denied the transaction, but customer is my friends and he give a lot of proofs that never he or his bank requested chargeback.
    They ate playing with our money.

  392. Tim says:

    I can’t begin to describe the hate I have for Paypal. They have screwed me over multiple times. Paypal uses circular logic to justify their existence: You are forced to use them by some eBay sellers and therefore they claim that the fact that they are used means that people are supporting them. NO!! People use them because they are offered no choice. There is no greater way to get people to hate your product or service than force them to use features they don’t want. Paypal are meddling middleman but their days are numbered. New financial blockchaining protocols will completely change how we do business online. In less than a decade these guys will be as relevant as Blockbuster

  393. Brenda says:

    Used paypal to protect my purchase. I did not receive merchandise and reviewed my paypal account to make sure refund was given. Account was confusing listing seller and Payment-Refund as explanation. Called paypal and was assured that the account was correct, that I did receive the refund and was owed no money. Months later I find out paypal was wrong– they did not post the return. Now they say the claim is over 180 days-nothing they can do. If they had given me correct info when I called the dispute would have been within the 180 days. It is their fault and now I am out over $300.00.

    DO NOT COUNT ON PAYPAL!!!!!!!!!!!!

    1. Stephanie Thompson says:

      I am going through a similar claim that they will not entertain. I supplied Pay Pal proof via Fed Ex Tracking and they stated that the item was received. I never received the item and I am out $56.99. I am thinking of using this site to file a lawsuit blanket and possibly take them down.

  394. Mike Viola says:

    PayPal is the worst I have ever maybe dealt with. Bought software from Wondershare using PayPal. It didn’t work. Impossible to get your money back. This will be the last use of PayPal for me!

  395. Calvin says:

    They act like they know what doing and put other companies down. It took them a month to receive my money back on something I didn’t authorize and accuse the bankers.i will never deal with PayPal nor ebay.

  396. Nancy Thompsoni di says:

    Not happy with the way they handle dispute charges because they told me when i return an item with tracking number i would be reimburse for my item, the item was $57.00 plus it cost me $33.00 to sent item back to china, also they told me they would reimburse me up to $30.00 for postage, because once item leaves usa it cannot be tracked, i told them that, if they would checked tracking right away, tracking would have been found, now i lost $57.00 plus my shipping cost , had i known i would have count my losses on the item and threw it away the item didn’t work, and saved mysellf the shipping cost, china refuse to refund or exchange

    Dont trust china or paypal to do What they said they would do

    Nancy Thompson

  397. Erik Shunn says:

    Most HORRIBLE business out there!! I’m surprised they don’t have a class action lawsuit against them for holding funds from people for almost a month after anebay transactio. Ebay is equally to blame since they own this shitty company. Do Not Use these assholes that are proffiting off your hard earned money!

  398. Sarah Anderson says:

    This is the absolute worst, most shotty application out there. Do NOT send your money through this app. It will say you can immediately receive your first $1000 funds in an email but then not allow you access to your funds. I spoke to two VERY unhelpful managers, Mike and Neil, one of which (Neil) stated that he was going to “give me a warning” if I kept getting upset with him over the phone. I LAUGHED OUT LOUD as I will never use this app again and had already told him this but he thought still that he should assert his dominance like my he can tell me what to do. Sorry Neil, you’re certainly NOT my daddy and your warning is why I am writing this review. Not to mention I STILL don’t have my funds that I worked for. Neil and Mike both directed me to go back and forth between my mobile and my phone browser over and over, WHY IS THEIR WEBSITE NOT FULLY RESPONSIVE???, and both directed me to different tabs that were incorrect. Mike told me to go to a certain place to refund something and there was no option due to a bug (figures). Then Neil told me he would close down my account as I asked him to do so and he said it would “take a long time” since there was a measly $1.50 that I said they could donate and he refused to keep my on hold on the line when he was doing this. I’m sorry… this is my bank information and my money… PayPal, you need better managers, better training and a better system in general. I will never use this crap application again.

    And people, if you value your CASH MONEY, don’t use this crap system either.

    Neil – thanks for the warning. I hope it made you feel better ;)

  399. Margaret lisciandrello says:

    I am completely frustrated by PayPal and EBay. I sold quite a few items these last years, especially the past 6 months. My rating is 100% satisfaction.
    I was moving in July and had quite a few items to sell. I received two threatening messages from eBay. One said I had made transactions outside EBay (false) and one stating I needed a company account. I called and was told don’t worry about the message. I recently had to change my email and address after I moved. I tried updating PayPal and was unable. After frustrating call to PayPal I was told I had to change it with EBay. I sold two items before I moved and had money pending. I waited a few days and money not released. I called P.P. Said call EBay. They said call PayPal and gave me transaction numbers. One call said it would be 3 1/2 hr wait to speak with someone at P.P. The return call was after I fell asleep. Next day started over and was told that everything fine. I should get my money in an hour…if not call the buyer. I contacted the buyer and kept checking…money still pending. This started over 3 weeks ago. I called EBay back..told the story for the tenth time and was told they would do a 3 way call with P.P. Got transferred and had to tell the story again. I asked about the other person and was told we don’t do that…she suggested I contact the buyer. I said that they had the money and it was pending….terrible terrible customer service. Don’t know what my options are at this point

  400. Emily says:

    I would absolutely NOT recommend Paypal. I set up a business account and requested to set up Paypal Here as I need to run credit cards physically. I called a customer service representative who informed me I needed to submit further verification of my identity (which I did). The next day I called back again after I received an email saying my verification had been approved and Paypal informed me that they permanently will never allow me to use Paypal Here. They would not give me an explanation or tell me why this was the case and was told “you will never be able to swipe credit cards with Paypal.”

    I do business with Paypal because they offer services to process payments – both online and physically. To permanently prohibit me from using their service with no explanation is ridiculous.

    All I can say is there are dozens of other credit card processors and I recommend you find someone else who will treat you appropriately.

  401. Antonio Baptista says:

    I’ve been a customer of Paypal for more than 10 years and now suddenly they discovered that I’ve change my country of residence and blocked my account withholding all of my data. I’m not able to cancel my account or remove my data.
    The strange part is that I’ve updated my address more than 9months ago and they didn’t realized it or informed me that I should closed that account and create another one.
    I’m now incapable of open a new account (as they suggest) because my email and credit card are already in use.

    I’ve made a complaint but they just stopped answering me and left me talking alone.

    Worst service I’ve ever experienced.

  402. Teja Evans says:

    Do not recommend this company. Not only is their online site not accurate and informative but neither did their customer sefvice. I have had a total of 3 transactions go south with PayPal and all they said was “sorry the most we can do is refund in 7 to 10 business days”. My electricity is currently off because PayPal has funds sitting in thin air and I wait on hold for 2 hours to get incorrect information on how to fix the problem then when I try to call back “system experiencing difficulties.” No one is taking initiative and for that I will no longer do business with this company and will tell everyone I know to take business elsewhere

  403. Aleks says:

    Have been using PayPal for years with generally no big issues. At this point am extremely disappointed with the problem resolution service. Over the years PayPal became as useless as tits on the bull. Buyer’s protection my a$$!

  404. Scott Summers says:

    Applied for PayPal credit card on line. Once completed, was prompted to call posted number within 48 hrs. and provide a code. The posted call-in number on their web site was “not in service”. Went through 5 service agents to point out THEIR issue. First 3 had difficulty with English! If this is what you have to look forward to in the future, NO THANKS! PayPal management needs to Directly handle Their issues.

  405. Yassen Kantchev says:

    While most of my colleagues in the 501.c.10 org were hesitant or openly against opening a donation account managed by PayPal, i’ve managed to convince them to give them a chance. I personally have an account since 2001 and with minor hiccups i would say my experience wasn’t that nightmarish. However, i understood through empirical experience what they’ve reservations were provoked by.
    So i created the account and used a generic name for the account instead of some real person. The person responsible for the account may change at any time and i didn’t want to go through the painful process of name change (i realized the pain afterwords) every time we make a change. Anything else was just fine, provided my SSN (being currently the account administrator), business name, business bank account, address, were approved for a 501.c.10 non profit org which adjusts the fees, etc. All went well and we started operating. We received few donations, moved funds between accounts, one would say – wow, it is so easy, i can’t imagine why everyone is so negative about the experience with PayPal.
    Well, until one day I decided to place a request for they PayPal Here, and then and there all hell broke loose.
    Firstly, my account immediately rendered inoperable. Suddenly all the information we provided when opening the account was deemed unsatisfying some requirements. I was asked to provide additional 5 documents, plus changing the name on the account. That was on June 27th.
    I thought, well these are their requirements, i will comply. Provided most of the required documents, in random order, then the last document i submitted was the formal letter for name change, on a corporate letterhead, etc. Then waited. 10 days later, this past friday, i made a call and was connected with a gentleman (i call him now gentleman simply because i didn’t got his name), told him the reason of my call and asked for assistance.
    Well, no chance of getting one. He was utterly unprofessional, his passive-aggressive demeanour drove me to the point of asking for his manager. He responded that there is one available and he will put me through then he came back and said – there is no one working that day, so in the next 24-48 hours i will receive a call. At the time of writing this is past 48 hours.
    Anyhow, i few hours later i called back and spoke with someone else. In fact, very nice lady who listed to my story, restored all previously uploaded document, which her colleague removed/deleted from the history of the case and promised to follow up as soon as i upload the last required document – my SS card.
    Later that day i asked myself, why are you so masochistically continue dealing with them, while you can call WF and get the same service, discount, discount and most importantly – customer service. The answer, because i can’t even close the account now, until i go through all nine circles of hell. Once i change the name i will close the account and never think twice again opening another one with PayPal. I called WB and arranged all i needed in a less than 15 phone conversation – DONE, PERIOD.

  406. Jeanne says:

    I purchased a mattress topper using PayPal to pay for the product. The product was not as described, lacked pieces, and had a defective zipper. PayPal refused to honor my request for a refund.

  407. Jacob Kleinsasser says:

    I don’t know what it is, but it never works when I try to use it. It won’t register for my card or bank so there is no way I can use it.

  408. Brandon Conley says:

    PayPal decided now that any amount I run for over $500 in a week will be held for 30 days. I have had my account for nearly four years, I had a card reader 3 years ago and did not have a hold. Now they say my account is new and that is why there is a hold. I told them to release the money or I would cancel my account and go with a different Payment processing company. Now there is a hold on my account and I have no access at all. Hold my money for 30 days is bad enough but now holding my account hostage has to be illegal but they say it was in my agreement.

    1. I have had my paypal business account since 1997 as a powerseller on ebay will 100% positive feedback. I do legitimate business. Now paypal has frozen my account and the funds. They ‘limited’ the account in Dec 2016 which they have continually asked me more questions and proof of suppliers, which I have provided and promptly responded to every time. THIS SHOULD BE ILLEGAL AND WHY ISN’T THERE A CLASS ACTION LAWSUIT AGAIN?? Especially since you can not communicate with them over the phone about whatever their issue with you is. You can only speak through a middle man paypal rep who promises to pass the info along. THIS CAN’T BE LEGAL.

    2. Kimara says:

      They are holding my money for 180 days bc I had 2 non eBay transactions in one day totaling a measly $250. They are a joke. No answers. They lied and said if I provided tracking info they would release the funds. So hold my money as long as you want And have fun paying back all the customers that aren’t getting their items. No money for me = no product for the customer. Sorry mother fuckers and a big FUCK YOU TOO!

  409. Sabrina Little says:

    PayPal is the worst. Do not use them for your business. I used PayPal for business and when transferring my money to my bank account, it is taking forever. Each time I call, I get wrong information on the length of time it takes to transfer. It is the worst.

    1. YBR says:

      Lately I found that about 50 payments valued about USD8K for clients buying from website failed.

      Not sure what happen but the sure thing I lost some business.

  410. CAROLYN MILLER says:

    PayPal’s new website format is absolutely terrible. Badly configured, useless icons, the whole layout makes no sense. Whoever the ‘genius’ is that created this mess should consider taking some web design classes.

  411. Alex says:

    While I have been dealing with PayPal for many years, in the last few years they adamantly refuse to make a payment through my credit card. I had a valid credit card on record, and chose the make payments through my credit card, but they change my request and take money out of my bank account. Not once, but again, and again. On my last transaction, they did so a day before my pension cheque was deposited. Net result – a cheque to a utility bounced. Not only did I have to scramble to rectify the situation, but I had to pay a penalty for a bounced cheque. For all I know, this will also affect my credit rating. The last time I had a bounced cheque was over 30 years ago.

    PayPal refused to take any responsibility to changing my request to charge the purchase to my credit card – in fact they sent me a letter stating that I was fully to blame.

    After PayPal refused to address the problem, I cancelled my account with them. I cannot afford to deal with a financial institution which I cannot trust.

    My wife was quite upset about this as well, and wanted to cancel her account. She had a small balance in her account, but PayPal refused to credit her with her own funds prior to closing her account. They basically stole her money. BTW, she, as I, are retirees in our 70’s on fixed pension incomes. Every dollar is important.

    I do hope that PayPay executives choke on the money they stole from my wife when they get their multi-million bonuses this year. Earning money by stealing customers own money from retired people on fixed incomes must make them sleep very soundly at night!

    Alex

    1. Kellie says:

      I had a similar experience and I too am a pensioner. I realised one of my online purchases was a scam so I immediately withdrew the money from my bank account and rang PayPal the next day to inform them and to request the transaction be canceled. I was assured the transaction had been cancelled and I would not be charged. PayPal went ahead and processed the transaction anyway. This resulted in my bank charging me a $30 insufficient funds fee. I rang the bank and they advised me to contact PayPal and asked for a refund since it was their unauthorised access to my account which caused the problem. In a two hour conversation with 2 PayPal representatives I was accused of never notifying them about the cancellation, I in fact have proof on my call log that I called them twice to cancel the transaction.I was told I could not have a recording or transcript of that conversation as they do not record calls, this is not true. I asked for s record of the dispute to be emailed to me, it never came. I was told my only option was to contact my bank and ask them to waive the fee. I rang the bank and they agreed without hesitation to waive the fee… unfortunately though, I’m still waiting for it to be processed. I will not rest until this is resolved. I am worried PayPal will try and access my account so I removed my credit card and bank account details from the account. I have not closed the account at this stage because (if I have the energy) I intend to take this further. I too want to close my account but what’s the alternative?

  412. IMTIAZ HUSSAIN says:

    I am a trader of Pakistan. Pay pal facility is not available in my country. I have US
    Pay pal account with 40 Million US Dollars .
    Pay pal has sold out my account and money
    has been looted/frozen/confiscated. HINDU
    Sherma(shamless) is a customer care specialist and declared my account as limited for 180 days/. The limitation expired on 06 Jun 2017 and he again declared limited for 180 days without any reason. A Sikh Pay Pal Officer joined him
    and he says me your account is limited.
    This is indiscreminately action and not acceptable to me because Hindu Sherma is using my money for his personal business. Lady Pay pal officer Madam SARAH says that she has not seen any reason for limitation of my account. Pay Pal authorities are requested to come forward and detail a n officer other than Sherma and Sikh to find out the facts

  413. fay says:

    Paypal has an Extremely poor fraud prevention plan in place. One that penalizes vendors while profiting their company. Beware

  414. Radoslaw Konder says:

    In July, my paypal problems started. After selling one watch to the US one to Taiwan my money in the amount of over 2100 dollars was blocked for 21 days without any reason. I made a phone call to Paypal and received a reply that happened so incidentally and my payments will not be held anymore. I was waiting for the watches to be delivered. I was informed that after the delivery of the watch if the buyer would deposit in e-feedback my money would be released on the second day. The watch was delivered to Taiwan, the buyer wrote the feedback as well as called on my request to paypal in taiwan and informed them that he received a watch and is very happy I called paypal to give feedback. I talked to Ryan 549368, refused to release my money, was very impertinent. Money was still blocked without any basis. In the meantime, the occasion was offered and my wife and I sent them using their credit cards and the option to send money to family money for the purchase of two watches that we bought in Thailand second in the UK using the paypal system. My family used this option in connection with the fact that paypal blocked my money despite the delivery of items.
    The next day I rented a patron Joanne Michalec to represent me and we called Paypal. After this conversation my account was subject to restrictions. They were frozen and a $ 11500 deposit was assigned for possible complaints about my items for 90 days. For no reason, I did not have any open affairs or affair. I considered it a proba to be depopulated by Paypal money and therefore dishonest practice. After my deposit was made, my account was frozen. Attorney Joanna Michalec wrote a letter with the task of releasing my money. Upon receipt of the letter, paypal opened 11 cases against me, my wife and me. He abolished the card transaction and suspended all accounts. He returned the money he kept at that moment and seized it as a return transaction, which caused a negative balance. All of these transactions were legally carried out because of the fact that Paypal did not allow for any reason whatsoever using my own money, which was illegally blocked. After multiple phone calls (all recorded) and my lawyer’s involvement, my account was closed indefinitely. My longstanding reputation was in ruins. I can not use paypal or e bay which is especially painful. I was not ragged and for the highest penalty because I can not use my account without doing anything bad. Paypal carries an uneasy practice. I will reinstate my account or indicate the way of arbitration. Do not go back to suing Paypal to court for discrimination and dishonest practices. Of course, he will cover all the costs of arbitration with the greatest pleasure. I would like to add that I was cheated repeatedly by the consultants and would be happy to hand over the recordings of conversations. I hope somebody from Paypal has bent over my complaint and reinstated me wrongly taken away. I want to sell and buy as before. Neither Paypal nor e bay never had any trouble with me nor with my transactions and the issues that opened up to make credible account closures. Both the wife and the victim immediately confirmed the veracity of all the transactions on which the documentation exists. I mention that I recently underwent a heart attack and the situation with paypal storms my convalescence. In case of refusal to settle your case, please indicate the arbitration or court order. Joanna Michalec will present me if possible, if you do not ask the lawyer in your state to rent. All costs will be covered. I do not expect much just to restore my rights and to reverse the absurd restrictions.

  415. Kim Martinez says:

    Absolutely frustrated with this company. One of our customers answered a hacked email for paypal and they got into their account and ours and they not only told me their was nothing they could do, they restricted our account, and then froze our funds for 180 days!! unbelievable!

  416. Deb C says:

    Horrible Horrible Horrible! Do not use paypal. In fact, don’t use a merchant who uses paypal because you are stuck with dealing with paypal. Either paypal is dishonest or their employees are incompetent!

  417. William Neville says:

    I use PayPal on ebay, I sell health care items such as dental floss threader. These are inexpensive items that people by regularly. What is killing me is this stupid .30 flat fee that they charge on every transaction. On a larger purchase, say $25.00 it is pretty insignificant, but on a $4.00 item, it amounts to an additional nearly 8% And when you add that to the 10% that ebay gouges you on, and the time you spend packing and shipping the item, you are basically selling for free. Elon Musk made gazillions on papal, and so did ebay when they owned it, and now in it’s new incarnation they are making gazillions. Why do they have to gouge people who sell small items? It only discourages us from selling them, which means buyers have less choices on ebay. What kind of business model is this?

    Sincerely, out of business on ebay.

  418. J L says:

    This is now my 8th attempt to contact PayPal, Not only do i expect a return reply/refund/ bud also a call directly from PayPal with a live supervisor.

    Timeline:
    July 11: Purchased travel
    July 11: Called hotels.com to cancel due to medical emergency; They agreed it was a timely/justified reason and attempted to call hotel but no response.
    July 12: called hotels.com again; same as above
    July 13: called and emailed hotels.com again…they attempted to cancel but could bot reach hotel. was informed they would call me back but that never happened
    July 13: spoke w PayPal and opened a case
    July 28: called PayPal 5 times today! Was hung up on 2 times and connected to a supervisor who never picked up. I waited fro over 1 hour and 20 minutes.

    Demand my money back for a service that was not issued. I will escalate this until i have to take this publicly – and I will!

  419. Sergey says:

    I guess they are OK for buying things from e-bay, but if you are taking your business seriously, DO NOT EVER USE PayPal for receiving payments. I was with them for 8 years, and every day I felt that my account can be blocked tomorrow out of blue, and there will be nobody to talk to. Their support is useless because everything is governed by some mysterious almighty Compliance and Reserve departments, that the support staff have no access to. And whatever you do, they never tell you what adverse consequences that will have for your account. I was just lazy and irresponsible keeping using them. And, no surprise, despite my knowing the system and doing everything in my power to avoid any disruption to the business, they placed a 100% reserve on the account without any warning. They would not remove the reserve even if I cancelled the additional service that caused the reserve in the first place. As result, I had to urgently complete a switch to a different provider on the day when I was going to an overseas family holiday and fix the consequences of the unplanned transition in the airport on the arrival. The other thing is that many of my corporate clients have a policy not to use PayPal in any way.

    1. David says:

      May I asked who you switched to? We are having the same issues with them and they already have a 30 day hold of thousands of dollars and have blocked me from my account twice because I haven’t switched over to the virtual terminal for more money even though that wasn’t what I signed up for and have not had any issues with them until recently when out of the blue they “limited” my account which meant I can add more but have no access to my funds.

  420. I signed up and have been a Paypal here user since early 2012. Even though the rate was high due to our business model while researching we chose PayPal. In all the years using PayPal and the for the large amount of transactions we do we have had only two stop payments and even with a signed contract, photo documentation and emails from the consumer that the job was done to their satisfaction Paypal wouldn’t fight for our case even though they told us upon signing up that was included in the almost 4% rate we are paying. In addition they hold our transactions above $2500 a week for 30 days which is every week and just recently started suspending our account and not allowing access to our funds because they stated we needed to sign up for virtual terminal and pay the same almost 4% transaction plus .30 per transaction and a $30 monthly fee. I wouldn’t recommend them for small businesses at all unless you don’t like to have access to your money because they decided to change their terms and want to charge more. I just saw the class action against them, I wish I knew about it because that is exactly what they are doing to us. It would be understandable if we had a complaint against our business, were a new customer or had numerous stop payments but with a less than 1% issue rate and the amount of volume we process through them it makes no sense whatsoever. There response was even though you have an excellent rating you still have to change over to the virtual terminal for a monthly fee even though that wasn’t what you signed up for and never had any issues in all the years a a client.

  421. Janet Miracle says:

    The “Paypal guarantee” is a scam. Read many other online complaints similar to mine. My husband purchased a wedding band on Ebay and paid via Paypal. The item wasnt as described and the seller agreed to a refund. We never heard from her again. She not only did NOT issue a refund, but she refused to accept delivery of the package. We started a dispute with Paypal that evolved into a claim. Now several months of Paypal run around later and repeatedly faxing receipts and tracking labels, the item is in limbo in India and Paypal expects us to get our hands back on it…then call them so they can issue an “official return authorization”. from them, then send it back to India AGAIN. Seriously?!
    Bottom line. Their “Buyer guarantee” is bogus.

  422. Raicine Askew says:

    I brought a PayPal prepaid card June 14th and put $240 on the card and was told I couldn’t activate the card and have been waiting on a refund ever since I would NEVER recommend ANYONE to use their prepaid card thus was my first and last time wasting my time and money with this company

  423. Steve Murray says:

    Frozen funds
    Has anyone heard of a computer generated security check that no-one in the same company has access to?
    Me neither – A Paypal senior account manager advised me today that there was zero she could do to stop her company holding my money until said random computer generated security check had been completed despite my last withdrawal undergoing the exact security check despite me having been a good customer since 2005, kinda obvious I’m not a con artist by now.
    On advising the senior accounts manager I would be closing my account because of this situation I was astounded that no attempt was made to appease the problem proving I am just another digit despite my loyalty over the past 12 years.
    Well done Paypal – Your loss.
    Steve Murray
    London

  424. Rebecca says:

    Worst customer service and can’t understand half of what they are trying to say!! Further more, they will run your card 3 different times at different amounts, even though they got the money the first time!! Causing you to lose more money. This was setup for my son to use. He had the money in the account. But by them running the transaction multiple times, it put my son’s account in the negative and getting NSF fees 4 times!! Thank goodness, ISAAC was already aware of how PayPay does this and refunding all of my son’s money!!

  425. A smith says:

    PayPal is about the sorriest company as for his customer service goes and they are a pack of lying moneygrubbing pieces of crap.

  426. Daniel Shannon says:

    I ordered a window air conditioner from Build.com. It was supposed to be delivered within a week. When it didn’t arrive, I contacted Build, who first provided non-sensical tracking information, then, when pushed, gave me tracking information for On Trac, their shipper. On Trac first claimed that the product had been delivered to my business, which is tiny, and said that “no one had signed for it” and “nobody needed to sign for it”, then they claimed that they had located the product, which had been “misdelivered” and promised that they would deliver it to me within a day. Of course, they never delivered it! They cannot provide proof of delivery because the product was never delivered. I filed a claim with Pay Pal, and you would think this would be an easy one for them to figure out. Wrong! Pay Pal took the position that providing me with bogus tracking information constituted “delivery”! If every internet bank and internet retailer acted like these jokers, NO ONE would be using e commerce today! I closed my account this morning.

  427. Austin jolley says:

    Total PITA. I will no longer be using the services when they cant resolve simmple isseus. Im trying to send 20$ to a friend and over and over it say contact paypal, so i do.
    I get a lady i can hardly umdrrstand say she can make the problem with my card. My card is not what i use. I ise the paypal balance and she tells me im blocked and cant send the money. The lady was not helpfal and just kept saying “i recommend you try something else.” My response is like what? Her:” i recommend you try something else”. Terrible customer service for a former nee member

  428. mitchell buckley says:

    resolution case # PP-005-911-353-535 from PayPal, where ordered some scarfs, that came from China, 4 months + went buy, did not receive item, or any kind of response from the store.
    Opened up a case with PayPal for $25.90
    Here is what they said to my by E-Mail
    “After careful review , this claim has been decided in your favor, and $.092 Cents USD has been credited to your account……What the %$%&&[email protected]#&
    So since my PayPal account is with my discover card, they are taking care of it, my advice, Don’t use PayPal ever !!!!!

  429. Shae says:

    In all my years of dealing with people on this planet, I have never encountered worse customer service than I did today with PayPal. As if the first rep’s apologies that sounded more like middle fingers to my existence wasn’t bad enough, his so-called supervisor who was more concerned with getting me off his phone than with actually dealing with my call should have been the worst. But then there was the claims and disputes agent who assured me my account was “in good standing” and then transferred me to another unsuspecting agent in a different department without notification or at least explaining why she was transferring me. Then the next guy put me on hold for over 30 minutes and disconnected the call without ever checking back. There was a lady in debit accounts who decided that asking questions and cutting me off before I could answer her (she was probably in the same training class as that “supervisor”) was the best way to figure out how to help me. And the last person might have qualified as an o.k. human being if not for the fact that when I asked her to transfer me to the complaint department, she claimed that she couldn’t transfer out.

    It’s like you scraped the bottom of the barrel for customer service people, then hired them to train the people under the muck that feeds the scum under the barrel to serve your customers.

    This is unacceptable.

  430. Yelp I know very well just wanted you all to no this is why I stay away from eBay Mobile and PayPal account it’s because everything me an wife had bought together and this happen when my wife bad just away everything I owned was stole from my home an sold on eBay and guess what the money was deposited to a PayPal account. What’s even worse I happen to be at the person house and there phone was going off like mad sold over an over my stuff that I had work my but off for was being sold right in front of me as I was trying to get over the death of my wife and this is 100% true and my name is Jeffrey Beckham

  431. Steve Springer says:

    During the first part of May, I ordered a part from WL Toys, who immediately charge my card but did not have the advertised parts. They never shipped. I disputed the charge with PayPal, who did nothing. I escalated and PayPal did ABSOLUTELY NOTHING. It wasn’t until I disputed the charge with my underlying credit card that I was finally able to get a full refund.

    2 days after the first order, I found another part from HobbyWow, different seller, that I needed. It was an assembly. I emailed the seller asking if it included the part I actually needed. They confirmed that it did. I placed the order upon that confirmation. When I received the package, of course it did not contain the part. I disputed with PayPal, then escalated again. Even after sending them a copy of the email exchange that showed the seller clearly lied, they ruled against me.

    Still in the first part of May I ordered a part from a different seller using my PayPal account. The seller sent me a defective part. It is the flight control board of a nearly 2 pound drone, best described as a flying food processor with blades just as dangerous. The board controls the stability of the drone. Again I filed a dispute , sent them pictures of the defects, and PayPal does nothing to help me get a correct part or full refund. I will absolutely NEVER do business with PayPal.

    I have been purchasing on line for over 5 years and PayPal is the worst payment method I have found. Even their instructions to upload documents, appeal disputes, and general communication seems to be designed to make customers drop complaints because it is too much bother.

  432. Moysey Meytin says:

    I was in a rush and mistakenly pay with checking account instead of credit card. Next minute I have called customer service and ask to change method of payment or cancel payment, I new I did not have enough money on my checking account. It was impossible, and even more, customer service rep told me that if bank will not pay them they will try one more time to charge my bank account and only after 2nd attempt my credit card will be charged. I call supervisor and try to explain again that there is no enough money on the account it does not make any sense to charge my checking account bank will not pay. I end up paying to my bank total $60.00 for insufficient fund fees $30.00 for each PayPal attempt.
    Very bad company, I could not imagine that in now time after transaction (btw it was Sunday)they refuse to make changes or cancel transaction

    1. AKRAMMALIK says:

      that way they are taking your money .where ever you pay befre mking a final clic they ask you to to confarm every thing and then submith .this paypal staff is a dam fool unskill staff stupid people working in this company.isent money it has not reached yet my party is asking me to sed $230.00 again .that mea i lost the money i allready sent ……..i will be losing my 5 years amunity due to this pay pal company . iam very up set now .i do not have more money .i feel that we all should get together and sue them for a a bilion dolaars ……how about that ……….good idea …let us start…….

  433. Ayla says:

    Paypal on may 30 mishandled the fraud on my account my identify was stolen and group in india acting like linkedin support it stole my information and paypal account details and phone number. When I saw someone place $658 money transfer order in my account. I called PayPal within 10 minutes and informed my credit card company as the money transfer was paced against the credit card on the PayPal account. PayPal customer services told me not to worry yet after 5 days they sent the money and charged my credit card. They later send me an e-maild and denied that it was unauthorized as it look like me when the transaction was placed as they could not tell?. I said I called you and asked you to stop payment and it is not me and they had 5 days. Yet they ignored. Now they are demanding me to pay them back . This is awful system and actually helping organized criminals use their system victimized the account holders and as paypal will not stop any payment even they are told it is froudetelt and even they have 5 days windows to send the payment. They will help the criminals

  434. josh says:

    paypal dose not care about there users
    i have lost my money
    this is not right there job is to help
    not shut every one down
    i will never use paypal again or as any one to.

  435. Lena says:

    I’ve never had a real issue with PayPal until my grandmother signed up for PayPal Credit for the sole purpose of buying a new laptop for me. YOU WOULD THINK SHE WAS TRYING TO FUND ISIS. For whatever reason, every time she tried to use PayPal Credit to pay for this laptop (which, to be fair, was over $1,000, so I expected her to have to jump through some security hoops) the transaction got declined. At two different merchants. We spent hours on the phone with first the merchants and then PayPal to figure out what was going on. The merchants were clueless, but PP customer service made it WORSE. They repeatedly told us they didn’t know why the transactions were declining but that there were several security flags popping up. They could not tell us WHY the security flags kept popping up — even after we confirmed her identity in several different methods and even added my address as a “gift,” address, added myself as an authorized user on her credit line, and made sure the email addresses we signed up for merchant accounts with matched her PayPal email. They said, “Maybe try to use it somewhere else on a smaller purchase?” SO we did, and it worked fine. Okay. So we tried the laptop transaction several more times at both the request of the merchants (HP and BestBuy, for craps sake, not even some strange overseas entity) AND of PayPal themselves, and after about the twelfth time of declining, PayPal told us the credit line “was like a car that was overheating” and suggested we wait SEVEN DAYS before trying to use the credit line again. WHAT. EVEN. The whole reason she applied for the credit line in the first place was SPECIFICALLY TO BUY THIS LAPTOP. I asked, if you checkout with a merchant, they ADVERTISE applying for PayPal credit to pay for your current purchase; what if we had done THAT when trying to purchase this laptop, would it still have declined?? But they have no way to answer that. They literally don’t know. So don’t apply for PayPal Credit thinking you can use it for that large purchase you’ve been eyeing — APPARENTLY you have to use the credit line a hundred times with “small purchases” before PayPal TRUSTS YOU to make large purchases with the credit line THEY GAVE YOU. Awful.

  436. Chris Jones says:

    I was charged 53.61 for a renewal of avast . I had canceled this well before the renewal because right away I didn’t like it . I am waiting to see if Paypal refunds the money to my account . I am highly upset , never use paypal for something like this because companies aren’t always honest about u canceling

  437. Stephanie says:

    I have a paypal ebay mastercard and cannot find the reward points anywhere. Their customer service chat is supposed to be open till 10pm and its 4:30pm and they are not. They work with synchrony bank however their interface is awful at best!

  438. Matt Roeske says:

    Well first off, i’ve probably put well over 200k through paypal. After dealing with people getting their money back, and all the b.s. of paypal’s dispute tactics… I attempted to a dispute something I purchased in which I haven’t received. I pay the monthly cost for being a business, and they clearly do not choose to be in favor of my business. They are quick to take their %’s every month off my company, but in no way, shape, or form do they give a rats @rse about your business, or your issues.

    If you can, please choose a different company. They get you because it’s simple.

  439. susan delledonne says:

    horrible customer service outsourced employees talk down to me refuse to give my money back in a timely manner never again

  440. Default says:

    We had many unexpected problems from PayPal.

    This is like a time bomb. You never know when it is going to fire. It happens unexpectedly without any warning.

    And then suddenly – voilà, your PayPal merchant account is blocked without any obvious reason. All the money is blocked.

    The PayPal supervisory team in China is very bad.

    This PayPal branch is responsible for all South East Asia including China, Vietnam, Laos, Cambodia, Thailand, Mynamar, Malaysia, Indonesia, etc.

    We have had very much negative experience with PayPal during the last 10 years.

    Unfortunately there is no alternative to PayPal.

  441. melissa says:

    terrible service.
    I had an issue with a buyer that send me fraudulent money, to which i gave back a refund to the card that was charged. Paypal then closed my account and made the balance of what i had in there -that was mine!- unreachable. That is stealing!

  442. tim says:

    Horrible piece of trash website! No way to find information you need! I hate you so fucking much!!!!!!!!!!!!!!!!!!!!!!! charge backs. They are so bad my blood boils. Keep it up paypal.

  443. Clarry Moffitt says:

    I purchased one item through Ebay and was forced to pay on my Visa account through Paypal. I would much rather have charged Visa direct _ One negative for Ebay.
    Some months later fraudulent charges appeared on my Visa from Paypal. Clearly, someone hacked my details from Paypal and used them. Paypal acknowledged that they were fraudulent and agreed to refund -within 3 to 4 days. 3 Weeks later, nothing has happened.
    Paypal clearly have weak security and service is abysmal.
    I would not recommend them to anyone and will not deal with any organisation that demands that I use them. Also EBay – will not be dealing with you again until you deal direct with Visa.

  444. Cheryl dagos says:

    I have a sandwich shoppe – zero chargebacks, zero issues- 6 years. The only issue I have is with PAYPAL. When their card readers stop working and we are forced to enter credit cards manually these crooks hold my small business money for over 30 days – can’t pay my lease or employees!!!!! Actively looking into switching companies and getting legal involved. Repulsive.

  445. Marcelo says:

    It’s great! Until you have a problem. Then it’s just headache.
    If it were a physical object I would have broken it out of frustration long ago!!!

  446. Robin says:

    Horrible customer service someone hacked my account and they are refusing to give me my money I made a police report and everything … I will be canceling my PayPal after my credit card company gets my money back … I will make sure to report this to every place I can … I’ve gilded so long and called so many times and nothing has been done… buyers protection is a joke these people don’t help you at all… I wouldn’t be surprised if they do this to help them get more money

  447. naredra sharma says:

    Paypal must help saller’s as well, Such a poor response from paypal to saller, Only buyer can not be genuine always, there are multiple buyer have cheated on me through paypal, please help saller as well paypal is runing because of both of them, but you have more buyer’s protections,then saller’s, change it a litile and make it more flexible.

  448. Paul Lewis says:

    Paypal has become an enabler of crooked activity and crooks themselves. They will take money but almost NEVER honor the supposed free protection on purchases. I have been ripped off on eBay, from Google Play Store, and other purchases where the seller has gotten smart enough to learn what they can and cannot do to run a scam and get away with it. They know now that Paypal is a deceptive and enabling company that helps crooks and will rarely return money. It’s gotten despicable and this company needs to close. They are doing a disservice to the community, cheating people and allowing them to be cheated. Their protection is a scam, a fraud! Where are the STARS to give a review???

  449. docbobbyk says:

    Unfortunate experiences with Pay Pal. Unable to log in, transactions not completed after going through process, customer notified that “transaction not completed,” then paying a second time, only to be notified that both transactions went through, resulting in double payment. Customer thinking business is “scamming” them.

  450. Steve M says:

    Awful! They suggest that you take CC’s then hold your cash. They want you to use PayPal invoices then put holds on your account! They did get me to open a processing account with my “real” back and I will thank them for that. PayPal is dead to us!

  451. Karen says:

    I sold on ebay. Beautiful D&B handbag. The buyer claimed the bottom of the bag was destroyed. I provided photos of the listing and the bag showing accurate current condition which is absolutely not as claimed by buyer and her claim was upheld. I was advised that my photos meant nothing and that the buyer didn’t even provide a photo. This isn’t resolution. There was not proof from the buyer. I say… let’s just all start disputing our purchases we do with Paypal! Even if nothing is wrong!

  452. Bill larson says:

    Warning: they don’t make good on bad cards.
    I purchased a $500 PayPal cash card in February which would not work. It is now May 4th . Dozens of calls, emails are of no help. Please protect yourself

  453. joey says:

    I have quit this terrible company! The people are very rude and don’t want to talk to you! i paid my bill over phone with credit card but still got a bill from them! closed my account after all the crap involved1 NEVER do any business with this crappy place1 they will try to get you even after you have paid1

  454. James says:

    Beware of PayPal’s deceptive and hidden foreign exchange fees. If you live in Canada avoid PayPal like the plague. Even if you have a USD Credit Card attached to your account the gangsters at PayPal will still try to charge you foreign exchange fees!

  455. Samuel Rivera says:

    PayPal the service that you have been providing recently is garbage. It seems that you are having issues with protecting consumers. Unfortunately the consumer is the one has to suffer these issues instead of you guys. I try to use both personal and business cards and unfortunately was not able to. This is not the first time but I I had to go through this. Realize this PayPal the money inside of these accounts do not belong to you it belongs to me. The service and sympathy on behalf of your personnel it’s at a All Time Low. I want to be very clear I will let go of PayPal if this happens again my business does not need PayPal , PayPal needs my business.

    1. Carole says:

      Paypal allowed a person that lives in Florida to link MY checking account to their Paypal account without alerting me. Then that person withdrew $1000.00 from my checking account and put it in her Paypal account. I don’t know why that was allowed since the name and the state did not match. I found the charge on my checking account and when I called them, they said they had already flagged her account for fraud and I wasn’t the only bank account she linked to her account and used. I had to close my bank account and I am still worried that Paypal somehow has my bank account information. Interestingly, I NEVER linked my bank account to MY Paypal account, so she couldn’t have gotten it from my account information, and I don’t and never have owned a debit card. I only had a credit card linked. I think I should have been notified as soon as Paypal flagged her account, and found my information there. They waited until I called over a week later when I saw the charge on my statement.

  456. Maggie Wright says:

    Wouldn’t Help Me With My Limitation – Had To Hire Auction Essistance

    My PayPal was limited for unknown reasons and PayPal has yet to explain to me what the true cause is. Tried getting in contact with them several times, but each time they would cut me off or they would give me the runaround.

    Waste many months of trying to get it lifted only to find out that it is a permanent limitation. I have customers I need to accept payments from, but they don’t care.

    I came to grips and decided to abandon the account and hire Auction Essistance to help me set up a new account.

  457. Loretta says:

    paypal has froze my VISA gift cards; customer service says it a security issue. i can’t use them execpt for one time on Sundays; apparently the security trigger gets reset on Sundays. i cannot spend money on any site that uses paypal.

    i bought the gift cards at the grocery store and paid cash for them. i have 300 dollars in gift cards.

  458. First time, LAST TIME says:

    I had never used PayPal before to receive money and now that I have used the services I NEVER WILL AGAIN. PayPal SUCKS! Not only were my funds held, they were held longer than the timeframe specified on the website. Also, when trying to transfer funds to my bank account, the site says the funds are available in 1 business day but it took 2-3 days for my funds to be released. I received another $100.00 payment and the system refused to allow me to transfer the funds to my account. I called customer service and they READ a script saying that the system must be down but while on the phone with the representative I tried transferring $99.00(just to see if it would go through, and it did). This shows that they tell you whatever they can to get you off the phone no matter how false the statement is. I will NEVER do business through PayPal again. It’s incredibly inconvenient, the representatives might as well be robots because all they do is read a script. I think I will opt to use the square cash app which is user friendly and simple, as it should be.

  459. Jonathan says:

    I have nothing good to say about Paypal whatsoever. They freeze accounts without notice or reason, and they took the decision to close our account (again no reason provided), holding our funds for 180 days before being released back to us. Their support is none existent. If your business can survive with a frozen merchant account and your money being withheld from you for 180 days then go ahead and use them, but I’m advising people to stay well away.

  460. Kim B says:

    When an error is made with your account PayPal does not assist their customer at all. We accidentally refunded a buyer when a partial refund was intended. PayPal would not reverse or modify. We cannot reach the buyer to resolve and so placed a stop payment at our bank; it’s been more that 10 days and PayPal refuses to acknowledge that Bank of the West stopped their attempts to withdraw funds from our account. In addition, PayPal customer reps and managers provide contradictory information on which we attempt to make business decisions. Bottomline, PayPal is not transparent, not service oriented, not well trained to handle issues and I would not recommend them for credit card transactions and DO NOT provide them with a back up funding alternative!

  461. Denise Strohl says:

    This company is ridiculous and useless. I have a PayPal account and a PayPal prepaid card. I attempted to transfer $57.96 from my PayPal account to my card. It gave me an error and said to try again which I did several times and then said to call customer service. They says for my security… It wasn’t going to be processed and there’s nothing they can do. So Easter its tomorrow and I can’t use there money to buy my girls easter baskets as I had planned and I’m completely broke. They said to transfer it to a bank account, tried that.. Same error, they said sends it to dinnertime else’s PayPal account so they can transfer it to my card. ARE YOU SERIOUS??? SO FOR MY SECURITY YOU CAN’T TRANSFER IT FROM MYSELF TO MYSELF BUY WILL TRANSFER IT TO AN ACCOUNT NOT CONNECTED TO MINE???? THIS COMPANY IS A JOKE.

  462. Tony Delcavo says:

    I used Paypal to make a purchase and the items were never delivered. Paypal says the merchant has a tracking number showing that they were delivered to me, but they refuse to provide either the date of delivery or the tracking information. This is fraud and petty theft. The items were not delivered and I am out the purchase price

  463. Max C. says:

    Please DON’T Use. I just wanted to put twenty dollars in and i bought 2 cards Both Denied one of them had money taken out of it and now is at zero dollars.I was hopeful with the staff when i came around but sadly its the second day and i yet to see a PENNY. I hope you read this and Avoid this Site And Stress,Panic attacks worrying about my Information being Stolen and most of all my money I yet to see.Please Don’t upload Personal Information to this Site is can be Stolen as easy as my twenty bucks… Save yourself the stress cause this truly makes angry,depressed.

  464. Pay Pal is owned by Crooks says:

    I cancelled a transaction because the receiving person did not have a paypal account and because they hate
    one of the founders for supporting Trump, I just asked for the transaction to be cancelled. It never reached the FED. Nothing there was no account to go into. Now Paypal is holding my money making interest off of it and millions others calling it a refund. It is NOT a refund. It is a cancelled transaction. This is crooked and Paypal are liars. DON’T use them . I will never use them again .As soon as I get my money back they are history and my new mission to add them to the list. Hope they go out of business. Had no idea the slime at the top was a Trump supporter. I would have never used them to begin with. They SUCK!

  465. Leslie Gray says:

    Hate paypal’s lack of ability to stop transaction when the wrong bank is clicked. Paypal has more clicks on the phone to reach a person than it does in verifying the correct account. Happened once in 2009 and now in 2017. HATE they take no assistance in fixing their website problem

  466. dhoward says:

    Fine print on the 30 day hold on monies is almost a scam. Then you are told if you purchase an $80 chip card reader funds imediately available?
    Literally hours on the phone with this mess. Hate these people

  467. Justin E says:

    Someone has stolen my information and PAYPAL has told me that there is nothing they can really do about it. I was on the phone for over an hour and they just sent me from department to department. Other representatives even picked up and started the entire process over until I told them I was waiting for a response back from a different department. I definitely will never have my business use their service.

  468. Milen Ivanov says:

    Sorry about my bad english.I am from Bulgaria.PayPal is the best payment method.Fast ,easy and secure.

  469. Tony says:

    Sold item thru paypal, customer paid paypal in full. Customer received the item sold, Now paypal wants to hold my money for 21 days. They will make interest on my money as well as charge me for their service. Well they pay me interest for holding my money. NO!!!.

    Will never use or recommend them again.

  470. Markus says:

    I ordered from geekbuying.com and payed with Paypal. Big mistake! Geekbuying never shipped and never repaid.

    Paypal closed the dispute without any repayment. I actually thought there was some kind of security with Paypal, but it is not. So be careful!

  471. PayPal is an embarrassment. They have one job to handle payments, and struggle to get that right even a portion of the time. Funds are constantly coming out of my checking account when I have selected them to come directly from the PayPal balance, and they say they are able to retroactive do anything, nor can they promise to prevent the issue in the future. They have, however, claimed this is a known issue, which doesn’t really help the unexpected overdraft fees. What the fuck, PayPal?

  472. Richard Santos says:

    After 14 years of being with PayPal. Also after always having fund available with no issue, we where having trouble with them and being declined for a $16.00 purchase at IKEA. With some theory they mentioned out of nowhere that all charges have to be ending for a while which means the debit card of PayPal cannot be used. Unless we transfer our money to them. Until then they would decline every charge that we would want to put in place no matter where. Even if you have emergency. Its a real sad shame but we ended up telling them to shut the accounts after 14 YEARS!

  473. wt says:

    PAYPAL IS USELESS AS FUCK.

    Their customer service is a piece of complete crap and an utter waste of your precious time.
    1. Different ass people keep replying to you: They dont keep up with your shit
    2. They just keep redirecting you to their phone line
    3. They keep asking for screenshots and proof and then do nothing with it
    4. THEY DO NOT ANSWER YOUR QUESTIONS AT ALL

    How are you even in customer service if you do not give a service to a customer. I am in the customer service line and lol if you worked where I worked you would be fired on the first day like fuck, this was a shitty ass waste of time.

  474. carlos jimenez says:

    customer has a contract with Jimenez construction
    your making a customer violate a signed contract
    legal action will follow against pay pal ,
    our company dosen t do delivery items
    our company delivery services and if the wheather is too cold
    we dont work and is raining we wont work
    customer signed a contract and we dont have a deadline
    when we should finish work depends on the wheather
    we just started back on january and we wont finish it until they not done paying us $78.000.00
    witch is the amount they own us they have pay $10,000.00

  475. Brian Fleming says:

    Online and phone support terrible. Phone Auto attendant does not sense 50% of the input. Do not opt for the call back. No one calls back.

  476. Nancy Benincasa says:

    I spoke with a nice man at paypal this morning, 3/18/17, he was very kind & helpful. :) Nancy

    1. CPO Admin says:

      Hi Nancy,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  477. worst customer service ever

  478. tess says:

    Yes they love to freeze accounts. Even if you have been with them for years and years with no charge backs they still do it. THey have done this twice to me in the past 15 years and I’m done with them. Good thing my major processor is a bank and they like when I give them alot of business. They don’t start freaking out like paypal. If you have alot of transaction with no disputes they will still freeze it. I have funds in my account $2200 and they can hold for 6 months. Well I found a way to end that stick to a bank paypal will give you a headache even if you have a good history.

  479. Melissa gill says:

    I hate PayPal. They have $871.71of my hard earned money. We ordered phones from ZTE on 3-2-17 and then we canceled because PayPal said the transaction is pending. When we found out why we moved on. Now PayPal wanted us to send emails from ZTE to them and we did. CALLED BACK TODAY TO FIND OUT ITS NOT COMPLEAT. WTF!!!! Now they tell us 3-5 days and the money will be back on the card. I sure hope so cause BBB and my lawyer will be contacted. WORST COMPANY EVER!!!

  480. Joe Smoe says:

    Company makes credit card account changes without informing their customers. Which is against federal law. What an amazing fail for a supposedly good company. Any other company would inform you via email, website, or phone call in system. They all said one thing while their reps said something different and claimed they did not have to inform their clients which is in correct.

  481. Alfredo Santino says:

    Paypal the worst service, I spend taking the time to register for leave a review of this company so people do not have the bad experience I had, I do not recommend at all this company destroyed my business, start with paypal to send and receive Payments and business transactions, I made some compromises with some providers and I was never able to make the transfers because there were always some new inconvenience, I had to register 4 types of cards and different accounts confirmed my phone, my address my accounts etc. And even I could not complete any of my operations, additionally my clients also tried to send me the payments, which was also not possible, a total loss of time hours and hours in different calls to customer service area. In conclusion it is a disaster.

  482. Suzanne winter says:

    I ordered a dress and a blouse the size I normally wear.When I received it it didn’t even come close to fitting me.So I mailed it back on1/19 /2017.They said they never received it .I went to the post office and had it tracked they said that it was delivered.The company offered.me $15.00 instead of my $48.87.I declined the $15.00.

  483. Mack. says:

    Until recently i have had no issues with paypal but that has now changed!. It seems that a refunded payment made to me has stayed in the pending stage. The company who made the payment confirm the monies have been sent and will provide proof.
    I have contacted paypal on three occasions so far to enquire as to why the payment is still sitting in pending. And each time i receive basically a negative response/excuse. Being assured the matter is being looked into but nothing is happening. I am at a stage where i do not know what more i can do to get paypal to sort out the problem.

  484. Simon Fell says:

    Whatever you do just never use them again. Ripped me off for over $300. Thieves and charlatans. Simon Fjell

  485. Leila Chrobok says:

    Horrible experience; I had a refund Feb 10th and my money 14 days later still is pending in paypal and they said its due to my bank which it isnt.

    1. Mack. says:

      Hi i am in a similar position and they keep on telling me that my name has been added to the list?. But will not give an explanation other than technical services are looking into it!.

  486. Tracey N Stephens says:

    PayPal has to the most inept company on the planet. In the past few days I’ve called no less than 8 times. When you first call you are put on hold for about 30 minutes only to be mysteriously disconnected then you have to call back and start the process over again. I’m guessing this is to deter you from following through. After finally getting through you are then given the run around and you NEVER get anything resolved. Trust me when I say that if my only option to purchase anything is PayPal then I won’t be purchasing!!! Worst company ever!!!!!!!!!!!!!!!!!! AWFUL!!!!!!!!

  487. Trina says:

    PayPal will LITERALLY STEAL YOUR MONEY!!!!! They sent me an email limiting my account for No reason at all then proceed to tell me the are holding onto my money for 6 months!!! And can’t tell me why and won’t fix it!!!! DO NOT TRUST PAYPAL THEY ARE THIEVES IN SHEEPS CLOTHES THEY SAY TRUST US WITH YOUR MONEY THEN THEY STEAL IT!!!!!

  488. Zakyi Abraham says:

    Paypal is having issues with transferring money to my accounts. This happened last year which took more than three months to resolve. This year it is happening again. The bank cannot trace the money and the transaction. Yet, paypal supervisor insists that he cannot help me.
    the bank people say the best thing is to cancel the transaction and redo it. But Paypal insist they cannot do anything. This is terrible service. When they advertise, they insist that they have excellent service, but in actuality, they don’t care about clients, as long as they got your service.
    I need the money in my accounts to pay bills. Due to their terrible experience, I will be late. I wished I have a better service of sending money, I would have never thought of dealing with PayPal at all.

  489. Timothy Meyer says:

    Paypal SUCKS!!!!!!!!!! not only did they fuck me over more than once, this latest time I lost 100 bucks because I was sold a damaged product from china and paypal said they only way I could get my money back is if I PAID TO SHIP IT BACK!!! 100 bucks lost. they sure know how to back the customer!!! I sure hope they are proud of their shitty customer service!!! IF YOU USE PAYPAL YOU W I L L REGRET IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THEY WILL N O T BACK YOUR PURCHASE IF ITS DAMAGED OR LOST.

  490. L says:

    Pay Pal’s new “virtual terminal” is a dream come true for the crooks who steal you card numbers. My card must have been read/stolen at the gas station and Pay Pal makes it so so so easy to take the card number and buy the world. Moreover, they have no explanation for allowing a transaction without all the information and it is so unlikely that “Broward Scooters” an alleged business that just took $700 dollars from my bank account….did not know it was a crook. A corporate entity named Perri Enterprises is the account set up with Pay Pal. So the crooks have a hay day using all their stolen credit cards on Pay Pals virtual terminal cuz Pay Pall DOES NOT insure protection, DOES NOT provide support, DOES NOT do anything but take any money they can possibly get. They don’t even check out the vendors they are extending this ability to. I am so disgusted. They are paying this money to someone but do you think they check out who, or help the authorities get to these folks….heck NO.

  491. Nancy says:

    PAYPAL is the most useless company ever. My PayPal account has been hacked various times and of course to get a hold of someone is nearly impossible! My account showed over 5 unauthorized transactions so I tried calling PayPal yesterday only to find out their offices are closed?!?! I tried to research online for hours to find a way to pause and maybe cancel my card online, but it was nearly impossible!!! Basically, all the money in my account could have been gone and there would be nothing I could do until they open the following day! I am in awe how ridiculously useless this company is, you’d think since they are a huge corporation they would be better with customer service and have an easier, smoother process!

    Currently on hold for the 3rd time, you can’t even get a hold of the correct department without having to go through the dumb automatic voice message system. Absolutely am disappointed, and frustrated.

  492. Jaelin Musick says:

    Lately I’ve been very upset with PayPal. They are usually pretty good about taking care of my online payments for me, but recently a company has stolen money from me and when I filed for dispute PayPal let them get away with it by deciding in their favor. Not very impressed

  493. Vanessa says:

    I wish I would of known PayPal is bs! I put a deposit down for a puppy to whom the sellers are keeping my deposit without refunding and also not giving me a puppy! I sent PayPal all the information and honestly I don’t think anyone reviews anything. It’s a generic “we looked into this but unfortunately cannot side with you.” Screw PayPal!

  494. Matt Crawley says:

    Bought an item through PayPal on eBay and did not receive it. So I filed a claim through Paypal and SEVEN business days later NO REFUND! WTF Paypal. They say they are for buyers but really they ONLY care about themselves. 200$ down the drain because of their selfishness. FUCK PAYPAL AND EVERYONE LIKE THEM. They are completely 100% Bullshit and will never be anything else. Go to Amazon or use a credit card, you won’t regret it.

  495. Ralph mitchell says:

    Paypal is 100 percent total shit!! One obstacle after another obstacle after another obstacle to keep customer from using their shitty system, i totally hate it and will soon totally, forever stop using it . Slime bags!!!!!!

  496. Ray says:

    Man PayPal is trash, they are so fucking annoying. First off I have a great business where I make a lot of money because of loyal clients. PayPal does not like the fact that I make a lot of money so they deleted my whole account and took ALL of my money!!! I called and the supervisor told me that my account was deleted for reasons that cannot be discussed!??? Which makes no sense cause I’ve been with them for months! They took thousands of dollars from me. What did they do with my money?? They won’t tell me! I am so frustrated!! I hate PayPal. Do not get an account with them unless you want your money stolen and told that it’s none of your business they took YOUR money. FUCK PayPal they can eat a dick. They’re scammers!!!

    1. tess says:

      Yes they did the same to me, I am making good money and with them for years and years. I don’t even use them for a the main processor I use my bank for that. But they have $2200 on hold and I can refund so I will refund and charge though my other processor before they steal it.

  497. AWFUL USELESS BANKING SYSTEM! Never use paypal, they hold your funds for days or weeks, a complete let down for small business users like myself.The complaints procedure takes 4 weeks!! and customer services have no control or can fix anything, how they ever get any decent reviews is beyond me, the web is full of complaints how are they still trading??!

  498. Nadiya Khan says:

    Recently i found out that PayPal temporarily freezes my account and wanting more information about few of my payments. So after giving all the details related to my work they make it active within 3 days. During these days i sent several mails but they never failed to reply on time, great customer service.
    So as per my experience i am giving 5 star, their service their customer support, everything is fabulous.

    1. CPO Admin says:

      Hi Nadiya,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      1. Alicia Burrus says:

        BEWARE PALPAl SUCKS!!!!!! Bought something from china that I returned. After fighting company in china I finally got refund issued. Only for PayPal to now tell me my money will be in hold for 21 DAYS! That’s longer than any bank hold I have ever seen. It’s a scam to keep your money. They even took a transfer fee out, but I have to wait almost a month. People beware!!!!!!!!!

      2. Teresa says:

        Paypal are nothing but Corporate crooks. Why the Judicial system keep slapping them on the wrist is beyond me. I HATE THESE PEOPLE WITH A PASSION!!

        Those bastards need to go to jail!!! Why does the LAW ALLOW them to keep getting away with STEALING account holder’s funds. They are a DISGUSTING Company and should be %$##@!!#

        If I lived in CA, those bastards would deal with me face to face, but they hide behind the phone with their cocky smirky little attitudes. I am pissed that the LAW keep allowing them to get away with stealing thousands upon thousands of dollars, makes me wonder if they are getting a kick back.

        STAY AWAY FROM THESE CROOKS! THEY WILL SOONER OR LATER BEGIN TO STEAL YOUR MONEY!! Reporting to the BB does absolutely NOTHING. The BBB cannot do anything but write to the scumbags. Waste of time.

        PAYPAL IS NOT FDIC INSURED. NEVER EVER GIVE THEM YOUR FINANCIAL INFORMATION THEY WILL ABUSE IT AND THE LAW WILL TURN YET ANOTHER CHEEK! WE NEED SOME REAL ATTORNEY WITH BACKBONE, NOT DEEP POCKETS TO HELP US SUE THESE BASTARDS, FEDERAL COURT, RICO CLAIM!! .

  499. Ashley Greer says:

    TERRIBLE!!! PayPal system completely shut me out, leaving me without access to tracking number; or when merchandise was delivered, access to MY money. Now dealing with “customer service” for 3 weeks attempting to get again MY money transferred to my bank account (which was attatched yo the PayPal account) and still have nothing. Every time I call I get the same story “I’m sorry for the inconvenience, let me get this handled for you.” And I guarantee I have called at least a dozen times. Hopefully it’s resolved soon. Just wondering if anyone else has had to deal with such a problem?!

  500. Peter Larson says:

    Ripped off and lied to. Had a fraudulent transaction made on my eBay/PayPal account and although they found in my favor concerning the disputed charge they have dragged their feet getting the money back in my account including lying about the timing of funds availability. Still don’t have my money.

    Whatever you do don’t use either PayPal or eBay. As soon as I have my cash I’m closing both accounts.

  501. Nalee says:

    Worst customer service ever. Had to contact PayPal credit multiply time and all they did was gave me a reply on how to pay for my account. That wasn’t even my question to begin or no where in my email did I ask for that. I told them that was not what I was asking for and I just got the same respond again! They advise me to contact customer service which I did. They were not helpful one bit as all they did was transfer me back and forth. As they were unable to answer any of my questions. I do not recommend PayPal for anyone. As when you run into any error or problems they’ll be unable to help. I have never been so frustrated with any customer service or company before.

  502. Denise Rosney says:

    I had recently posted a negative review of PayPal. Everything I said in the first review was completely honest.

    After obsessively researching PayPal online I stumbled across the personal email addresses to the CEO and the executive escalation office of PayPal. I immediately emailed them with my complaint, and within moments of sending the email and executive of PayPal personally called me.

    I can’t tell you how lovely it was to finally get to speak to someone in Authority who possessed Common Sense, empathy and prudent judgement. It shouldn’t have taken investigative journalist skills to track down the right person to speak with.

    There is still so much room for improvement with PayPal’s customer service department. But for now I am a happy camper.

    1. Ashley Greer says:

      Can you give me that email addresses

    2. Tracey N Stephens says:

      May I get that email please?

  503. terry says:

    Had a paypal account, used it regularly for a while and then it went unused for 6 years. Paypal had no problem keeping the account open. Used it again in July of 2016 and left the money in the account for future purchases. After 5 months paypal sent me a unclaimed funds email. I called them and was told it was a fake email. After 6 months they closed the account. Called them back and they said open an account with the same email and the money would be credited to the account. Did this and still no money. Called them again and they told me they sent the money to the state unclaimed fund office. Gave me a number to call. Problem was they gave me my own number. Finally got the correct number and called the state. They don’t have the money. Called paypal again and they said that there is nothing they can do to help me. Closed my account for good.

  504. HJ says:

    A customer ordered products for around $350 on 2 separate orders, 230 and 120. After receiving the goods, she realized she didn’t need all them, and sent me an email, but before I had time (after 4 hours) to read the email, got an email also from Paypal about a dispute of the same issue. I contacted the buyer and she told what she wanted to return, and that was ok for me. I should refund her 190, but Paypal decided to refund her 230 + 120, only because paypal adviced the buyer to return everything. On the PP Resolution Center I attached screenshots of the emails between me and the buyer. On those screenshots can very clearly see we agreed the refund amount, $190, with the buyer. Even though PP insisted to refund now “only” 230. PP adviced me to send them a Police report if not all goods were returned. I replied to Paypal they can ask the buyer what she will return, but sure they didn’t. After that we agreed with the buyer I will send her a PP invoice 230-190= $40, to cover the remainder of the refund, and she paid that immediately. But 2 days after that, PP emailed about the $120 claim. Suddenly it was active again. I emailed the buyer I have to contact the police if this claim is not decided on my favor. Lucky me, the buyer was honest and withdraw it, and I got my money, just losing some PP fees. The final conclusion is: As a seller you are the bastard, outlaw, on the eyes of Paypal. What ever evidence you attach on the Resolution Center, it seems not helpful. I’m not sure are they even check them.

  505. Brian Ghilliotti says:

    These guys are just a bunch of incompetent aholes. I tried to make a payment, pay pal gave me an error message to confirm my credit card by going onto PayPal.com. I log onto my PayPal account, and there is nowhere on my account a link enabling me to confirm the credit card. I talked to a customer service rep who asked me to type in a PayPal web dress and my URL search field. It just took me back to my homepage. There was no new link or a different page that presented itself enabling me to confirm the credit card. As I was talking the operator just hung up on me. This was just one part of the nightmare that lasted a few hours. This is how they treat their preferred customers. They are not about helping customers find solutions to their problems but rather just resolving a call with some answer even if it doesn’t fix the problem.

  506. kalli says:

    Paypal forces you to first use the balance in your account before allowing any other form of payment. This is not right. I wanted to pay my vendor and I had a balance through some personal transactions.
    It kept forcing me to use my personal balance in my PP account. There is NO option to pay my vendor only through my business credit card.
    I hope the developers at PP make this change where we are allowed to pay how ever is appropriate. This is a basic flaw in the system and needs to be fixed.

  507. LeRoichelle Bell says:

    LeRoichelle Bell
    a few seconds ago
    Worst service ever..Froze my card saying someone attempted to use my card for a transaction of $2.25. Then I called and spoke to a young man who told me he would expedite me a new card because I was on my way to a funeral from a death in the family. Well six days later no card showed up. Call PayPal again and was told by Janine the card never got mailed Nor a request submitted and that there was not a service to expedite a card. Meaning I would have to wait an additional 7 to 10 days to access my money. PayPal debit card is a rip off. DO NOT USE THEM!!!
    Edit Reply

  508. G. Smith says:

    Working with paypal has been a waking nightmare.
    I have talked to them over a dozen times to fix a transaction and got a different answer everytime I talked to someone on the phone. No one had any idea what they were talking about, there was zero way to cancel a payment, when there should have been, leaving zero protection if something went wrong, which it did. I will never use PayPal ever again. When I finally filed a dispute paypal never even contacted me, they only contacted the “seller” and then closed my case with zero resolution. This whole experience has been a complete and utter nightmare, only made worse everytime I’ve had to deal with someone at paypal. I’ve been left in the hands of idiots and liars with little options for recourse. This person stole $350 from me and paypal has done nothing but make it worse. Salt in the wound.

  509. Alexander Blair says:

    PayPal is one the most crooked companies i’ve ever encountered. I just had an hour or so long phone call with them and my bank today, about PayPal lying about holding funds. They took over $500 out of my account for a payment but claim it won’t clear for 9 days. So I made a three way call between my bank and PayPal and even my bank told them that sounds illegal. This company lies about so much it’s not even funny. One of their biggest lies is about holding funds. They’ve created this lie to be able to hold on to customer’s money so they can profit from gaining interested, before charging 3.9%. Rarely does their customer service dept. even assist anyone, they usually transfer you around for hours until you give up, or just ramble and repeat generic responses because they don’t know the answer. Also the answers change with every phone call. You can literally hang up and callback and get a different response every time. If you’re wondering who to fight PayPal contact your State Regulator. Here’s a link to PayPals website showing the licenses for every state in the US. Contact these departments if you feel PayPal is doing something crooked.

    https://www.paypal.com/us/webapps/mpp/licenses

  510. Since Paypal apparently supports fraudulent websites, do not use it as a check out method unless you completley trust the merchant. Otherwise, say goodbye to your money

    1. Denise Rosney says:

      That is excellent advice! I’m fighting with PayPal right now to recover $548 for an unfulfilled order.

      Unfortunately for me, I did not see all the complaints against the online Merchants I purchased the $548 product from but assumed that my purchase was protected under the PayPal protection plan.

      PayPal sided with the merchants and refuses to help me get my refund. They say the situation is not covered by the PayPal protection plan.

      Really?! The merchant admits they were unable to fulfill my order and that I am entitled to a refund of $548 and promised to give it to me, and then failed to do so within the 10 business days they promised.

      PayPal says that’s okay keep the money Merchant our decision is final! Screw the customer!

  511. Kristina says:

    So is there Not a phone number for corporate ? I am extremely disappointed with the service that’s being rendered. In all the time this company has been in business, has No one ever made a mistake ? I have stated time and time again, i made a mistake. I have no knowledge of the recipient. 1 rep. Told me he reversed the payment and expect funds back in 48 hrs. Another one said that the last one did’nt do his job properly, and basicly nothing had been done but “not to freight, he would take care of it right away”. And then today i speak with the so called only person that could handle my call by the name Travis(supervisor). He said they can not reverse my payment nor could he provide me with a number for corporate. I will definitely be closing this account.

  512. W. Shou says:

    Extremely incompetent agents when reviewing disputes.

  513. John Ellis says:

    Failed to refund my money even though tracking information showed my parcel was delivered to another county.I feel like i have been mugged by paypal

  514. Jennifer J Maust says:

    I WILL NEVER use Paypal again!! As soon as my payment is posted bringing my balance to $0, I’m closing it!!

    I’ve been going back and forth with a guy about money I sent him about 1 month ago through Paypal. Well they reversed the transaction, without even speaking with me!! WTH!!! So now I have to fight with Paypal, this guy and my bank AGAIN!!

  515. Robert says:

    ACCOUNT ON HOLD, then still more BS
    In October of 2016 a hold was put on my PayPal account. The standard verbiage for their explanation was that possibly illegal transactions originated from my account. The Resolution Center asked for some information I needed to upload to resolve the hold. I uploaded the documents they needed (I.D. and a utility bill showing my address). After I waited over a month, I finally called them, and the reply I got was that because my account was established so long ago, they are reviewing all the older accounts very closely. Another excuse was that I had the same name(?) as another person they were investigating who was “an international criminal!” Ridiculous!
    When I FINALLY had the hold taken off my account, I’m now having a 72 hr. hold on every transaction so PayPal can investigate the transaction more carefully.
    I’m not going to stay with them much longer. I don’t think customers would take kindly to their payments being on hold. I want smooth transactions.
    Too bad. They said my account was 16 yr. old, but they’re losing an old customer.

  516. Robert says:

    Paypal is HORRIBLE. Phoney pretend customer service, decietful, each rep blaming the one before him or her for “mistake”. If after reading ALL these reviews on this site and many other sites you still elect to open acct with paypuss, then you two deserve each other. They’re looking for more naive people just like that

  517. Claire Whitaker says:

    Be very careful of Paypal and its problem with a company called Safecart. They are not on your side. They said I had an agreement with them but when I looked it said it was started on 2003 and this was the first time on 2016 that they had even taken any money from me so you know it had to be a scam. Look constantly at your profile and make sure your auto payments have not been hacked. Paypal deserves a F rating in this department.

  518. Do not use Paypal to accept payments. Sold an item and Paypal refunded the money back to our customer. Although we had proof of delivery and the customer’s name and shipping addressed matched they refunded the purchase. We are left with a loss for no reason. Paypal is reckless with money and does not take charge backs or customer service seriously. There are other payment processors. I recommend you stay clear of Paypal

  519. Melissa says:

    So I ended up with a negative PayPal balance of $580 after a buyer scammed and disputed months after a transaction. I wasn’t able to pay this off but before they told me to start making payments, they sent me right into collections. What the actual hell? No warnings of ‘pay this amount per month’… it wouldn’t even let me add less than the entire amount to my PayPal account before I went to collections.

  520. Viangel Romero says:

    PayPal = money hogger it takes for ever for the seller to get its money if you don’t belief me try it your self :)

    1. Robert says:

      I agree! We just had the WORST online experience we’ve ever had. 5 differant reps and ALL differant stories. I can accept rules and procedures, but we were misled on every fkg occasion. One lie after another. Took forever to finally get our money. Lady said “oh I verdy verdy sordy “. Lol. These people SUCK. even the mgr doesnt even know their own policies. Decietful practices.

  521. Tray Hicks says:

    Major Flaw

    I received an email from my PayPal that my son was requesting $250 for a computer. I clicked on the link and was taken to my PayPal account. As soon as I was logged in I closed the bank account that was on file, and opened an account that I needed the money to come out of. I was never asked how to pay the $250.

    I received confirmation that the account was closed. I received an email saying the new account was open. Two days later I received notification that PayPal had attempted to take the money out of the account I had closed. I was charged by the bank $30 for overdraft and $25 for returning the electronic check. I called PayPal. The lady on the phone apologized, said all she could do was write a letter to my bank asking for the fees to be dropped. I took this to the bank and am waiting to see if they will remove the fees.

    The $250 was taken out of my new account. I didn’t know if the bank would remove the fees but was glad my son had been paid.

    Today, three days later PayPal attempted to take the $250 from the account I canceled again. The bank charged another $30 and $25 fees. I called PayPal back and am now being told PayPal will try one more time after this attempt and there is nothing they can do about it. After 15 minutes talking to the representative that answered the phone and being told there was nothing he could do I asked to speak to a manager. That was 65 minutes ago and I am still on hold while I type this.

    So by the time this transaction is completed I will be charged $165 in bank fees and over 3 hours of my work time because PayPal has no system to not take from an account that was clearly canceled. This is all happening the week of Christmas and has put me in a bad way. I will be rethinking who I use for my online business.

  522. Ginny says:

    I am so aggravated with Pay Pal I cannot even see straight. I have been trying for almost 2 months to get my deceased sister’s account closed and a refund of $9.99 from the cancellation of my sister’s Netflix service. I have faxed over the required documents, then I scanned them into their resolution center and had many, many phone calls with them. Finally get an email this morning that said that the Pay Pal account was closed but, guess what, it’s my personal account. Seriously?? Can you guys be an stupider than what you are!! Once I get this resolved, and I will, I will never use their service again. Have not work with a more frustrating company than this one!!

  523. Danny B says:

    paypal is a joke I opened account for my limousine business and collected $2,600 in payments from clients before I found it takes 30 days to clear transactions and now funds are held in paypal for 23 more days LOL what a joke if you are a retailer do not use this means of payment collection. Also found customer banks rejected the transaction just because it was paypal customer had to call bank and authorize transaction all so I can wait 3o days to collect.

  524. P Holmes says:

    PayPal Users, BEWARE. PayPal is not as safe as they claimed to be. Many of your purchases will not be covered under their shoddy user policies, and they will cite this to get out of helping you even if you are the victim. For years I have been using PayPal for my personal transactions where the heavy merchandise have to be arranged pick up by me. I always thought that these purchases of mine are protected until a recent purchase on Dec 5th 2016 with a dishonest seller. Even though I have documentation proving the seller lied and broke the purchase agreement, PayPal sided with seller. Both PayPal and the seller shared my $800 and I am left with nothing. When I went into their Facebook Page to share my experience with others who were also shafted by PayPal, they quickly commented pretending they want to help look further into my case and then they blocked me! I even had the blessings from their customer service agents that I am within my rights to terminate my purchase with the seller and they will help me get my $800 from the seller. PayPal is only too happy to take their fees from all of our transactions whilst they offer us no buyer protection what so ever. Why are we paying PayPal for? What PayPal is doing is wrong. I will never buy from any vendor who uses PayPal and I will make sure I let them know why. I will ensure I let all my friends know too. Now, I will not even send cash payment from my bank account using PayPal even though there is no fees involved. I simply do not trust them as I have heard they can go into your personal bank account you have linked to your PayPal account. I can understand why many complaints have said that PayPal is a scam. It is a scam, because they collect their transaction fees even though your purchases may not covered. So if you are thinking of using them, I urge you to think again. I have been with them for years and was horrified to see that many purchases are not protected. If you choose them and you get shafted, don’t say I didn’t warn you!

  525. Garry Moorhouse says:

    If your running a business or even just a private individual avoid using Paypal, they at will lock your account when they require any information and it can take up to 21 Days to resolve the issue

    you have been warned

  526. Kavita says:

    Pyapal is cheapest service provider and cheapest support. There was not any solution about my payments blocked by paypal and showing releasted in paypal. Anyone can help me to get my money because paypal is not replying.

  527. dario jelacic says:

    Paypal is useless. After receiving a balance into my paypal account from a friend i tried to make a purchase on a limited time offer. I was not able to do so and missed out on the item i wanted. I am very disappointed in paypal and its services as nobody was able to help me in customer service or see my transaction attempt. I would not recommend paypal to anyone trying to make an instant purchase.

  528. Angelina says:

    Paypal debited 1 amount from my account twice. I have called them several times regarding this issue, but they refuse to refund my money. And furthermore, to prevent from doing so, they are put a hold on my account stating that it’s linked with another account with a negative balance. Bulls*t! THEY ARE CROOKS! DO NOT USE THEM.

  529. Javad Hamzeh Neisiany says:

    I bought the bitedefender antivirus, but I canceled the order immediately. Then I asked Paypal to refund and document was sent as well, but they didn’t want to return my money and send me some non sense answers. When I did not use the antivirus why do I must pay for it?
    There is nobody responsible in their department. I sent too many emails and their answers are not reasonable.
    I don’t know where can I complain when the company that did the transaction aren’t responsible.

  530. dan ceci says:

    I was a seller on ebay for around 3 years.had to deal with minor difficulties as in any business.i sold collectible goods and skateboards. monthly revenue was only around $1,300 Canadian dollars minus the product expenses worked out to a lot less. out of nowhere Paypal puts a hold on my funds in my account to the amount of $3,200 and would not release the funds for 120 days unless i provided photo id to prove account belonged to me. Fair enough right? i sent over my id as i thought it was the proper thing to do. Then they requested receipts from where all my merchandise was coming from,proof of address which was clearly on my identification,two bills in my name(ex.creditcard and phone bill) and the list goes on….i was stumped as collectibles are usually bought from picking around site to site and garage sales etc. so i decided to swallow all the bs.give them as much info as i could provide and try and explain that my merchandise was collected over time from sources i mentioned above. they gave no shits and decided to completely suspend my account because i could not provide that info. 120 days later the funds are supposed to be release for withdrawal. this has been a week after that 120 days and for the past week i’ve been arguing with paypal because they will not release the funds unless i prove it is me. My middle name is on my id and because i didn’t enter it in for Paypal guess what? its not my account therefore they won’t release my funds. ABSOLUTE NIGHTMARE . AVOID AT ALL COSTS USE A MORE REPUTABLE SITE LIKE AMAZON.ebay and paypal are like two bullys in high school taking kids lunch money lol…a huge joke

  531. john says:

    Paypal is a fraudulant compnay , in a transaction from China ( buyer buying goods) Paypal “suddenly” charged 6% !
    Though previously ( 2 month earlier) they charged the normal 3.X % .

    They refunded me the difference BUT

    I saw it , what if I didn’t there is no check or automatic correction .

    THEY WILL TRY IT & IF YOU NOT PAYING ATTENTION …. they rob you even more than 3.9% for doing NOTHING

  532. Nina PIken says:

    So many times on the phone, no resolution to problem.
    All of a sudden it doesn’t recognize my credit card. Spent 30 minutes while in between flights at an airport trying to resolve the issue. Supposedly it was, but obviously not. It keeps saying no credit card and won’t let me add one even though all the information is correct. so frustrating.

  533. Jack Bronson says:

    Please,for your own good,do NOT, do anything through “PayPal”. They will consistently lie to you.I can tell you about the trouble I’ve had with them, but I’ll just say $34.85 WILL turn into $172.85, because they screwed up.Again ,please DO NOT use them

  534. Jenny Evans says:

    I just had the most frustrating experience trying to transfer $1750 into my bank account. I requested an unlimited amount to transfer ($1000 limit) and had to call to get that set up. The representative asked to speak to my husband for permission to talk to me since the account is in his name. My husband has hearing loss and the representative was somewhat hard to understand, a perfect storm for what followed. He started asking my husband off the wall questions as if this was some sort of fraud, questions like “do you live on the beach” and many more things obviously read from a script – it took forever before he put us on hold and transferred us to someone who quickly determined I was not a thief trying to take money from my husband. This was a horrible experience!

    1. Catherine L James says:

      Well, my story sounds like yours except for the fact that it’s been 3 months since I’ve been trying to transfer money into my account. The money they are holding hostage, or as I call it, collecting interest on it, never did get transferred. This is the 3rd month and I requested PayPal to just mail it. They told me it was mailed November 17th. Now it’s December 9th, and no check. I find it hard to believe it was mailed at all. After all, I told them, it’s not coming from China. Today I called again. Don’t you just love the 6 digit code you have to put in, in order to speak to someone? I’ve heard so many stories about my money that I don’t know what to believe. So today they are putting a trace on a check that was mailed.. We’ll see….if they really do it.

  535. Jos Schaars says:

    Buyer submitted a claim: “Not received”.
    Payment was then blocked, buyer didn’t respond to PayPal anymore since.
    I submitted proof of delivery, also an email of buyer confirming the receipt, and even excusing for the inconvenience that claim caused me.
    After almost a month of complete silence of PayPal, they sent an email stating they ruled in favor of the buyer and made a refund!
    Despite all the efforts I did towards the buyer and PayPal, the money is now gone, and I even still have to pay for the costs of the payment.

    1. Karen Scherer says:

      My company had similar problem.
      We had 3 large purchases from Montreal CA
      When customer received product they put a claim in that stated unauthorized payment.
      We tried contacting customers to no avail and PayPal wasn’t very helpful at all. we have lost over $3000 dollars in product.
      we will see how the other claims turn out.

    2. Sharon Hampton says:

      I have had similar experiences with the resolution dept. and trying to get a live person is difficult through their automated phone service. They made a mistake and double charged a large sum to a buyer, this overdrew the account of the buyer at the bank. It was reversed within about 24 hours with their bank and paypal. Then, the charge back which corrected the double billing, was duplicated! This second charge back put our account in the negative almost 2000.00. After much phone time and hold time, they claim they cannot do anything to fix it. I know that is not true, they broke it they can fix it. They just don’t want to inconvenience their money machine. I do not recommend using paypal until they clean up their act. There seems to be a lack of resolution in the resolution department, at least for now. Regardless, whether they get this corrected in the future or not, closing our account. It has not been worth the frustration.

  536. Ramel Hill says:

    0 out of 5
    I sold an item on online and the seller received it but filed a claim stating they did not.

    paypal deducted their payment from my paypal balance and won’t listen or view my proof of shipping.

    Not happy at all with how they handled my case costing me 335.00 U.S.D.

    1. Ramel Hill says:

      I have been a customer since 2004 and they treated me like garbage.

  537. Michael Apker says:

    Paypal has held my money past the release date with no explanation. I provided all the tracking information. The buyer posted that he received the item and was very satisfied with my service giving me the highest rating. Upon calling payal I wasn’t given an explanation as to why and was treated rudely. Customer service person talking over me while i was trying to explain my frustration.

  538. Kay Mae says:

    I spoke with a rep in the dispute department. My only question was about when funds would be released to me as eBay had ruled in my favor. The rep treated me like someone who did not know how to count or read. This was because I simply confused my calculation of 48 hours. Once we discovered what my mistake was, his tone changed to that of what would be one teaching 5 year olds; plus mockery.

  539. Sam says:

    On October 6th I purchased 8 tickets from Vivit Seat for a basketball game to my surprise when We got to the game all 8 tickets where not any good so I had to buy 8 new tickets at the games boot window, wail at the game I was chatting with the people of vivit seat and they told me to enjoy the game and that we will talk the following day, I failed a claim with PayPal and they told me not to communicate with them any more that if some one calls me from Vivit seat to referred them to e-bay, Well the e-bay people ask me for some type of documents as prove so I send them a copy of all the 8 bad tickets and copy of the new one I had to purchase there to my surprise again they answer in favor of the seller, I had to dispute the decision they made in the seller favor( supporting a fraudulent sale) and they answer in favor of the seller again saying the seller had furnished prove that those tickets were good. Well I went and called vivit seat and spoke with a manager/supervisor and told her my hole story and after reviewing all the note in her system she told me That I was right and that the person who listed those tickets for sale on vivit seat had told they that yes there was a problem with those tickets and they where willing to refund me the money, she also said that e-bay had answer in my favor on 11/15/2016 (a month and 10 days after) but e-bay told me I had lost the dispute, I had to make a three way calling with vivit seat and PayPal to see who was pulling my leg and guess what vivit seat did refund my money because those tickets were but. So the point here is that PayPal never got prove from vivit seat and that they are going to support fraudulent sales from some one that give them a lot of sale. DO NOT believe 100% in PayPal dispute, my suggestion use your credit card company or even you bank card, I think they will cover your back more than PayPal will.

  540. Drew says:

    RIDICULOUS!!! I purchased a prepaid card from paypal just so they could refuse me my own money after they rejected my personal info such as I.D. and my social security number as un eligible for confirmation which infuriated me. I will never use PayPal again after I get this thing figured out. I have done everything they’very asked me to do but they have yet to meet me halfway. DO NOT USE PAYPAL!!!!!!!

    1. suzette says:

      Same BS for me. Purchased 3 prepay cards for my employees to use and can’t activate any of them. They need a SS CARD (not number) and my employees don’t have them. They are legal citizens they just no longer have the paper “card” that they want. So I had to go to SS and request a new one for me and hopefully I can activate them, take the $ out and close them immediately. What BS. I’ve used prepay cards before from Amex with ZERO problems. I thought paypal would be convenient because I can transfer $ fast but I guess not. Screw these guys, seriously.

  541. Arlene Sheppard says:

    Purchased item, Vendor E-Mailed and stated dimensions were written wrong and will not fit my need. Could not Cancel my buy. had to return ( really a buy, 1 hour old) Had to buy new item of course more expensive. Pay Pal would not allow the difference. Had to get total refund and take second amount out of bank. Takes 7 Business days for refund of original purchase. It sits in Pay Pal and they will not put it back in my bank account. What it it with this Company, Ho Yea they get the interest I don’t get and it sits there till I make another purchase. NOT FAIR

  542. Neal Reynolds says:

    I’ve been a customer since paypal was started and when you need their help with resolution of a purchase they really turn their back on you. In the end I got my item from a scam-artist company called Boardwalkbuy but paypal drug this out a long time. Terrible resolution process in my opinion!

  543. Steve E says:

    I had a transaction that went thru on Nov 13th 2016, that was issued a refund on Nov 14th 2016 because of an issue with the product that the seller let me know about before shipping. The funds cleared my bank on the 15th of November 2016, and my refund was placed on hold. After calling 3 times the 18th, 22nd and today the 23rd. I was initially told on the previous 2 calls that there was an issue with my bank not issuing the payment to Paypal. Yet finally today I was told there was an issue, sounded like they did some system maintenance which caused transaction errors, and that my account information would be to the technical team that I was one of the accounts effected by the change or system maintenance issue they had. That is disrespectful to lie to your customers that it was a bank issue when it was clearly an issue with PayPal’s system. I have filed a complaint with the BBB as well as I will be cancelling my account that I have had with them for over 12 years. I don’t deal with liars or people who steal from me, and the money was stolen because they had no right to it, the week of black Friday at that.

  544. Maureen Smith says:

    I was successful with an auction on Ebay. It was an absolute bargain. I immediately made the required payment via Paypal. At the end of the process “Payment Successful” came up. I was going o a holiday the next day, so was not checking my email etc. After getting back from my Holiday I find that the payment actually never went through. I contacted Paypal to get an explanation and all I could find out was that their security filter did not allow the payment to proceed. The payment was made using the same credit card I have been using for the past 3 years, and a delivery address I has used before. It was not even for a very large amount of money. How could there possible be an issue with the payment not been secure when all details are exactly the same as a previous payment made only a month earlier which was for almost 3 times this amount. PaypaL would not even admit there had been an error. Now to purchase this same item is more than an extra $200. Why am I finacially penalized when Paypal failed to make a legitimate payment as per their terms and conditions.

  545. Upmanu Lall says:

    I have been a paypal user for 10+ years, and have usually used it for a few, small transactions every year. In the last 2 months 6 transactions of $500 each appeared suddenly on my account, and luckily all were cancelled. All of them occurred on the same day. Subsequently, a month later, there were additional attempts and this time the perp managed to charge $497 to my credit card through Paypal. It looked like paypal caught this and reversed the charge. So this is also good, but the sequence of events was alarming, so I submitted a message documenting what was going on through their online message center and got a form letter back explaining what an unauthorized transaction is and how I can file a complaint — exactly the procedure I had already followed.
    Since an option for calling was provided, I called them. The representative told me that there was nothing they could do since these transactions were cancelled. I explained that the refund for the charge had still not been sent to my credit card, and was told it would take 7-10 days. I asked if they could monitor my account for further attempts and her response was no. If I have a problem, I can fill out their form for each such transaction and they would process a refund to my credit card in 7-10 days each time.
    It does not seem that paypal is particularly interested in following up, and I will not put credit card information for any card with a large limit, or stop using them altogether.

  546. Steve says:

    Transferred money on November 16 and it won’t be in my account till November 25 that is a lot more than 3-5 business days even with a weekend and holiday. If you own your own business go to square they have a mobile card reader and aren’t con artists like PayPal.

    Every time I transfer money it always takes over 7 days to get used. I can’t make purchases from bank account directly because I don’t have a credit card added.

    Worst company ever and staff don’t know how to help either. maybe they should list their actual policy instead of the propaganda they tell you to get you to sign up and take your money.

  547. James Mansfield says:

    I made a payment to paypal, and they are quick to withdraw the $$ from my account…but almost 2 months later, they have not applied it to my account, and I have tried phoning, email to no avail….b the way, their format of complaint handling simply does not include my situation

  548. William Fauquier says:

    very poor customer service.
    cannot get a transaction to go thru after 30 attempts

    will never do business with them after all is done.

  549. Josh says:

    Do not use this service especially if you plan taking more than 500.00 in payments. They will put random 30day holds on the money without notice and you are stuck without those funds. When you call customer service not one of them have a good explination as to why it’s put on there and just transfer you around until you finally give up. That’s their standard practice. You are better off using Apple or another service provider. The only time they seem to care is when you leave them a bad review.

  550. Nadya Crouch says:

    I have paypal account since 2013 for my handmade clothing business. For the first time I order their card reader for my holiday market, received the device in October 2016 just to found out I can’t use the device because I’m not eligible? Why they sending in the first place anyway? Called the customer service and they said, is nothing they can’t do. Wow thanks Paypal.

  551. Arthur Sexton says:

    Beware. Interest rates are sky high and their “arbitration clause” seeks to take any remedies in court away from you.

  552. Brooke says:

    I opened a claim about a company that took my money and did not provide me the product. After 10 days they closed the claim and now I am without the money and the product. They are as bad as the fraudulent company.

  553. richard says:

    i had an awful experience with pay pal. I created just account with them and made purchase but because a double item I exceeded my limit so they contacted me after days by email advising that I had to pay because they paid on my behalf . I called and paid by credit card and i was surprised the next day to find they went UNDER MY NAME AS PAY PAL PTL LTD was blocked by my bank and had had a very displeasing bank attack. I got charged $54.45 on my bank account that I did not authorize. I was even more displeased when I saw it was only charged to my bank, and not my PayPal account to I could claim to get refunded that way. But after a few calls to my bank to shut down further purchases to my card, and a call to PayPal, everything *seems* to be resolved at the moment, and I have to wait for business days . Paypal, you need to protect your user’s information better, otherwise you will just keep on losing people that are willing to deal with this kind of ** and unfair seller/buyer claims. MY ADVISE: NEVER PROVID PAY PAL WITH YOUR BANKING INFORMATIONS

  554. Sullivan says:

    What a load of sh*t. Paid with paypal credit – went straight off my debit card. Changed the preferred payment method to ‘paypal credit’ and it changed right back to debit card. Phoned them and they can’t do anything to accounts (what are they there for?). Checked online for how to complain and it says “email us”. That section is either not there or that well hidden I’ve not found it in over half an hour. So now I’ve got a dress on its way but I’ll be eating beans till Christmas. And I’m going to end up buying my own clothes back from the charity shop because I have nothing to wear to work. Absolutely don’t do it.

  555. Melissa Mills says:

    I booked a vacation rental through Craigslist through PayPal. Paypal is supposedly one of the most secure ways to pay, I was so glad to go through PayPal. Turned out it was a scam, and PayPal said the scammer legally stole my money and there’s absolutely nothing they can do about it. And the criminals PayPal account is still open!!!! So he’s still free to keep on robbing people legally, thanks PayPal!!!

    1. Steve E says:

      OMG that is the worst story I ever heard about, yeah I am done with PayPal after 12 years of using them.

    2. Neal Reynolds says:

      I had a similar experience with a company named Boardwalkbuy. They ripped me off and Paypal still let’s them use Paypal and keep ripping people off.

  556. Michal Sirucek says:

    Stay away from Paypal! They are robbers! Paypal advertising the option of making a payment for/from your friend, I decided to try it. For the first time and for the last time as well. I needed my landlord to send back my rent deposit. I sent him the request and he paid. Afterwards I found out the fee is 3% and I was like F*ck, the most expensive way of sending a payment. Whatever. Problems started once (couple months later) he forgot about it, thought it is some fraud as he rarely uses Paypal so he asked his credit card company to cancel the Payment. Card company asked Paypal to cancel the transaction, Paypal took money from my account and sent them back and then let me know about it. So before I had a chance to explain that it was a regular payment and not a fraud the money was already returned to the sender. The final result is: Although the payment did not happened I had to pay the 3% of the payment plus $20 for canceling the payment. What a scam! They have never acknowledged my complains about it and don’t let me use my account until paying those fees for nothing. Paypal never more!

  557. Pamela Crosson says:

    I had an un-authorized charge on my account with ITUNES…their verification process is ridiculous..I did more checking than they did…said it was a “re-occuring” payment I sent up with ITUNES in 2009…Hmm…called I tunes, they have no record of any payment or order from me…and if it’s re-occuring since 2009…why have a never been billed before…they did NOTHING…and will not refund my money

  558. ATTA says:

    i dont have a paypal account i use the guest checkout and i use prepaid credit cards. i have been doing this for 2 years. alot more in the recent months due to buying alot more for Christmas . well last night i used this new prepaid card and it worked for one payment but then next transaction it didnt. the msg at the top of the screen said. “you might already have an account, please log in”. i was shocked! who opened an account under my email??? so i go to try to log in but no password that i ever used would work so i had to reset. they did send the reset link to my email and i followed the instructions and then they made me go through another security step for confirming the last 4 digits of a card. i had to go through all the prepaid cards i used and finally i found the last 4 digits on a card i used a few months ago, well it worked and i set a new password. after it prompted me to log in and guess what i am limited!!!! they want id and other verification stuff LMAO!!! this is why i never wanted to open an account with them in the first place! i have heard and read so many horror stories! who opened this account? can paypal seriously do this? that is fraud! i never agreed to this! if anyone is a lawyer please help me can i sue them? now im going to have to call them and wait and who knows if they will even let me pay for an item on ebay now! if i dont pay for some items soon ill get a case opened against me for unpaid item and then my account will close if i cant pay for all my items. what do i do?

  559. Macy Jameson says:

    PayPal is great in the beginning until they started going south. PayPal literally offers you no protection on the seller side. I had clearly outlined in the description that I accepted no returns or refunds. Item was as is condition. Item was described to the T in the listing. Yet, somehow, PayPal refuses to even adhere to it. Not only did the buyer open a dispute and won even though evidence was clearly presented, I had my account in the negative and it was permanently limited the next day. I was out of a PayPal account and out of my money and item.

    I had to take desperate measures and hire Auction Essistance to get me back on PayPal using stealth techniques. It isn’t a great way to get back, but when you are stuck, it may be your only option.

    1. Merchant says:

      The way PayPal operates is that they only think about themselves and only themselves. Reality is that using PayPal you have ZERO Seller protection. The main reason is because a seller has to get their money from PayPal from a buyer, so the only course of a action for a seller is PayPal. A buyer on the other hand, if they used their credit card, can call their credit card company and file a dispute/chargeback. Immediately, PayPal gets the funds taken away from them, thats the law. So PayPal will do anything and everything to void any funds being taken away from them. So they will kiss the buyer’s asx. and screw over the seller. Thats why you should never ship an item out until the funds are in your bank account. Thats the only way a seller is legally paid for an item. Your not paid until those funds are in your bank account, once there PayPal will never go into your bank account. PayPal allows the buyer to get away with crap and they turn a blind eye to it. Buyers will abuse the resolution system to ask dumb questions, threaten a seller, commit fraud, etc. You call PayPal and every 3 minutes on hold you hear PayPal telling buyers to open disputes left and right. They get sued every single year and jump up and down when they settle.

  560. Taylor Diggs says:

    paypal is a horrible customer service company. they only intervene with customers when there is a a claim or dispute involved. i feel very ignored with this company. not to mention that my account was limited holding a lot of money that i need for transactions. i was limited for a very small reason being that paypal wanted more info on my recent spending/makings which was no big deal but then they refuse to check my files i have submitted paypal is unhelpful to say the least

  561. Janet l says:

    Paid for goods item with PayPal the money came out 3 days later , then for some reason PayPal decided to take another payment for the same transaction the day after ,which made my bank overdrawn, when I rang PayPal I got some cocky person trying to blame my bank , I told him PayPal had no right to charge me twice, he said we are working on the problem , I’ve now stop using PayPal to buy goods from ,as I no longer trust them.

  562. roger says:

    worst customer service and security I have ever seen in 20 years with them…PayPal is getting ready to shut down!

  563. Rehana says:

    Looks like there are more disgruntled people than I had expected! Between PayPal and Indianroots clothing who have been sitting on my refund for over 3 months and who received my order over 6 months ago I have been shunted from one to other claiming the other is responsible for the delay in releasing funds. What a bunch of crooks. I think this is just another way of making extra money by collecting interest on refunds owed. That is, if it is released at all. I hope it does not come to that as I plan to report BBB and some investigative shows on TV.

  564. Mr Barnes says:

    Liars, extortionists, thieves and cretins – not much else is needed to explain this bunch of rich cowboys. I’m fed up of them freezing my money for 7-10 days at a time, each time the items are delivered, positive feedback last, tracking all showing as delivered – but Paypal continue to unfairly hold money, basically making interest, total bunch of low-quality good for nothing parasites.

    1. Joseph says:

      I just had that happened with a Buyer. I make it clear that I do not do any international shipping, then I ship an item to a US address the Buyer requested me to do. Buyer received the item then made demands for taxes and international shipping and contacts Pay Pal putting a hold on the payment and its removed from my account. First, the Buyer stated did not receive but knows how much taxes and shipping would cost him. Its shady and its extortion but Pay Pal and Ebay ignore your complaints. I have filed 5 total with no contact so Monday I will call them. I feel your pain.

  565. Nelson Rodriguez says:

    Got ripped off by a guy from eBay, PayPal customer service did not help at all.

  566. GeorgeF says:

    Well, it appears that I am not only one victimized by double charges/billing from PayPal. Paid the item September 17, item successfully delivered.. then boom! another charge was sucked out of my account a month later, October 27, 2016, to be precise. I called the vendor and they have not asked for another payment (true, because the invoice number in BOTH cases is the same). I called and emailed PayPal, and sent me a form letter response, saying that “no unauthorized transaction” transpired. Really? Am I stupid enough to authorize them to pay for the same item twice? So as of now I lost $3,000, and reading people’s comments here, PayPal will do nothing about it. Such amount of money is nothing to the $millions that PayPal earns. I tried to remove my bank from my account but PayPal system will not allow me. It means that they can suck money out of my bank account AGAIN and there is nothing I can do about it. Yes, you say close my PayPal account. But it means that I will give up my lost money, an amount that I cannot afford to lose. If you can give me insights on what to do, I thank you. If none, at least I have expressed sentiments.

  567. Janet Lyman says:

    The worst customer service in the world. They have no support online of any value at all. I have never searched for a problem and had any response that even relates to what I am searching for. Yesterday I sent a question in on webform about a current transaction appearing twice on my account. I got an automated response breaking down my statement. Looking to move to another pay service. Also amount of time they hold returns before you can transfer back your back is ridiculous. Electronic banking clears money from across the country in a day now.

  568. PayPal Sucks says:

    After making sales my paypal was credited, which was what I expected. When I tried to transfer that credit to my bank account, which was active and good standing, it didn’t do anything….at all.

    It said it will transfer in a few business days so I thought it was easy and fast. The week after I checked my bank account and nothing from paypal, so I went to my paypal account and the credit was still there (good thing paypal didn’t loose it).

    So I tried to make the transfer again…..again it says in a few business days. Next week the credit was still in the paypal account. So I did it again……many times and still the credit for some reason would not want to go to my bank account.

    I tried to email paypal and off course they send an automated reply. Never heard back ever since.

    A decade ago the transfer was no problem but solving a problem with paypal by email was always a headache back then… and it’s still sh!t today. You wouldn’t get anywhere with them.

    Paypal is still a piece of sh!t. I would rate 0.5/5.

  569. Eadov137 says:

    After several incidents with PAYPAL going into my checking account for backup charges I am totally frustrated. They are highly unprofessional and do not put their customer first; neither do they defend their actions. PAYPAL has misused my checking account by going into my account as many as 4-6 times on a transaction instead of using my PayPal debit card account when funds are available in my PayPal account. This has caused me several overdraft fees from my bank. The worse part about it is that when you call them you are on the phone for hours, they switch you from department to department and they tell you they are going to do one thing and they don’t. I was charged over $400 in overdraft fees from my bank. They said they removed the back up account but three months later they use my account again. The worse part of it all, funds were available in my PAYPAL account. I understand that several individuals have had the same experience. They monopolize the market because they won’t allow Ebay customers to pay any other way. So far they have provide a refund of less than half the fees they incurred at my bank. Since it was not the bank’s or my fault, they should have refunded all. The fact is they would not have refunded any amount if they thought the were not at fault. This is a Better Business Bureau complaint and there should be a class action suit.

  570. Ryan Anderson says:

    Just recently I had purchased an online code for a game on ebay. I used Paypal thinking they would help protect me just in case I got scammed. Well, I was wrong. After countless mixed messages I was getting back from them, faxing over information that I never got a chance to prove my side of the story, they finally opened an appeal for me. Less than 24 hours later, they closed the appeal in the sellers favor. I had prove that what I paid 350$ was never even working! Even from the games customer service emailing me back stating that! I am in total disbelief. Hard lesson learned.

  571. jim merli says:

    I used PayPal in the past for immediate payment for things I wanted and was the preferred way to do it by the seller and buyer because it was instant.

    The other day I tried to ,purchase something and sent the seller the funds. He informed me that he wouldn’t be shipping right away as PayPal was not sending payment for three days ! I use a bank account , one that I always had used with PayPal in the past. The was hacking is running rampant these days, I immediately checked that account and it was fine .

    I called PayPal the next day and the customer service was a kid about 16 years old reading from a form – couldn’t tell me why the money was being held back from the seller … just kept reading from the form. He told me Pay Pal is not immediate payment and I should alwqsy infortm the b=seller that payment could take as long as five days to receive !!!

    This is the last F**** time I use PayPal …, if it’ll take five days I’ll use a money order . I’m lucky the seller is understanding and not selling to someone else.

  572. Olga says:

    Hi guys! PayPal is VERY vulnarable for fraud! My story: I posted an ad on Kijiji that I am selling a wedding dress. I got contacted by a buyer who offered to pay via PayPal. I received an email from [email protected] with transaction ID, that the buyer sent the money but (now I copy/paste):

    Important Note: This PayPal® payment has been deducted from the buyer’s account and has been “APPROVED”but will not be credited to your account until the shipment reference/tracking number is sent to us for verification in order to secure both the buyer and the seller.
    Below are the necessary information requested before your account will be credited. You are required to ship the item and email We at PayPal the tracking number through this mail
    [email protected] and our customer care service will attend to you instantly. As soon as you email us the shipment’s tracking number for security purpose and the safety of the both the buyer and the seller, the money will be credited to your account immediately.
    **PLEASE NOTE**
    Once the item has been shipped and the tracking number is sent to us for verification, you will receive a “CONFIRMATION EMAIL” from PayPal® Team informing you that the Fund has been credited to your account.
    Thank you for using PayPal!
    The PayPal Team
    VisaMasterCardDiscover

    PayPal customer service advised to call Canada Post and stop the shippment. Canada Post said, once it’s out, they can’t stop it. So now I am left without the dress and without money.

    Where is my fault here?!

  573. Victor S says:

    Horrible, unprofessional customer service. I called and thought I had resolved the issue only to find out it wasn’t. So an account I do not fund was hit twice for a charge and with that non sufficient charges. I call after speaking to my bank to try and have this sorted out only to be on the phone for over an hour and am offered a very unprofessional email that I was supposed to walk to my bank to correct their error.

  574. Andrew Smith says:

    I am fed up with using Paypal. I have been using them for 5 years as a business account and too often do fraudulent buyers open a chargeback case that Paypal decides in their favor. It is unacceptable that I have to pay for the cost of goods and shipping only to send it to a seller and have Paypal reverse the funds from my account. Then they also charge an additional $20 hidden chargeback fee when they email they sent me actually stated that I was debited a $0.00 chargeback fee. They flat out lied and I am sick that this has happened many times throughout the years. It’s a large greedy company that doesn’t care about buyers protection. Do not waste your money or time using Paypal

  575. alex says:

    I bought a $100 Paypal prepaid card from a local mart which is intended for my online purchase just for little stuff but didn’t buy any for the last 4 months coz I didn’t find anything I really like . I checked my balance for my prepaid card and to my dismay the balance went down to $80.20 and again I would like to tell everyone that I didn’t purchase anything. I decided to call the prepaid toll free number and found out that Paypal apparently is charging my prepaid card $4.95 per month .
    It is so frustrating to know that Paypal stole $20 from my account for a service fee sort of. Imagine the frustration that I got hearing from their representative that they’re charging my card $4.95 /month. I would understand a one time charge of service fee but imagine every month . If I didn’t check my balance I will end up losing my entire $100 for nothing. Paypal stole my money and they don’t give a damn because it is not their hard earned money.
    I ended up closing my account with them and I finally got the balance through mail. This is not the business that I expect from Paypal. I felt so cheated and lose my money for nothing. My advise to all of you who can read this is NEVER buy a Paypal prepaid card or better yet DON’T entrust your hard earned money to Paypal. I learned my lesson the hard way and I just hope that no one will ever experience what I have gone through.

  576. me says:

    This company is a rip off. The minute you have a problem with something you buy they freeze your account then tell you its limited and can not be removed

    1. Dez says:

      eBay\Paypal sell many fake\fraudulent Chinese imitation crap. Be very careful with iT\computer products as I have found there mostly corrupt chips\electronics that are capable of hijacking you computer.

  577. Juan says:

    PayPal has saved me tons of $ today it saved me from a frodulent individual on a sale of 500$ thaks to paypal still have the item to sell and will get my $ worth. thanks PayPal for saving my $ for the 3rd time

  578. Strve says:

    PayPal credit card services is a complete scam. I have had minimal payments go from $50 monthly to $300 even asking them if I could pay $50 monthly due to losing my job. Do not allow PayPal to ruin your life by agreeing to their credit card line of fraud.

  579. Crystal Renee Morgan says:

    Paypal is a bunch of thieves They stole $104 out of my checking account, causing me DAILY over draft fees!!!! I am a single mother of 2. I do not have the money to pay for THEM tqking money from me unauthorized. When i spoke to a manager… the told me i would have to get a lawyer if wanted it fixed!!!! I have had paypal for years. Many years of bad experiences. But this by far is the worse yet!!! This company has tirned to shit!!! I will get them paid, (because i am not a theiving piece of shit like them) and then I will mever use them again. And if you are smart, you wont either. Save your money and dont let them scam you. They have many others. I seem reviews about them taking peoples money nefore. I over looked it like a dummy… and now i am PAYING FOR IT!!!! Please save yourself from also being a victim!!!!!!

  580. aurel d says:

    October rip off.

    PayPal just started converting currencies automatically, instead of leaving them the way I get them. On top of that, they also suggest I convert it BACK TO THE CURRENCY THEY CONVERTED IT FROM, therefore double-charging me on conversion – for which they have **** rates.

    I’m not great at math, but with their fees and the huge conversion rate difference, they’re getting close to 10% fees?!?!?!?!?

    rip off!!!!!! I am going to stop using PayPal after almost 10 years

  581. b says:

    Dear Paypal,
    I’m not sure how to say this professionally, but i think you have the worst customer service ever. Not only is your service inept and most often not user friendly, but when it comes to any customer loyalty, your rules become strict and unflexible.
    Here’s the history. In march of this year, long before the mlb season starts, i was billed for a full season without my annual consent. Somewhere in the fine print that noby prints years ago, you found a clause that hold me liable until it is specifically removed from my account by me. So, my resolution claim was denied. Ok. no biggie, i did exactly what you instructed. I went onto my paypal account and deleted all of my memberships/accounts/whatever showed up as an annual renewal. Well two weeks ago, i was charged for NHL which was not in my account in march and must’ve popped up the day that they wanted to bill my account.
    So i protested and lost again. Mind you the season does not start for another three weeks, you found this again binding and there’s nothing that can be done.
    THIS IS DOWNRIGHT FRAUD!!!!!!!!!!
    You suck as a company and i will be closing my account.
    There is absolutely no reason to invest my time and money in a company run in this way. Terrible.

    Here’s the best part. I just checked my email, and there was a survey that you asked i fill out last week about the resolution center. i was going to input my disappointment there but apparently, one week is tooo much time to wait for paypal. my survey has already expired! how do you suppose life works for people? Like all events are time critcal and nothing can have borders or boundaries?
    We have nothing but time here so try not to run the company into the side of your house like a 13 year old who doesn’t have a license.

    Good luck to you.

    You are not going to make it on these terms. not with me.

    Sincerely,

    Benjamin Maniere

  582. Aaron Burnes says:

    Worst experience ever, there policies and procedures are very questionable, I had bought an item online and it was not the size it was suppose to be so contacted the seller for awhile with no avail then i lodged a case with Paypal and the seller dragged it out, finally agreeing to refund if i returned the goods, that I did but the next day got a message from Paypal telling me the case was due to close, so i made the mistake of escalating to Paypal to cover myself, big mistake, even though they could see the messages between myself and the seller the fact the goods had been returned with the seller agreeing to cancel the order and refund, apparently offer no buyer protection for items that are not the correct size to what you may have ordered took my money, seller has the goods what an experience,now I’m out the money and the goods, stay away from them !!!

  583. Robert Davis says:

    Paypal has asked for personal identification information that I am not willing to provide, i.e, copy of passport and copy of a document verifying my address such as a utility bill. It is forcing me to forego any further dealing with Paypal. They act like the gestapo or SS and will not talk to you on the phone or provide any explanation.

  584. Charles Hollowell says:

    I was a new user to PayPal, I loaded my account per their instructions of going to CVS, use the barcode and paid cash. Easy to add friends to pay, first transaction, not so easy. I was called later by my friend that it was out on a 24 to 48 hour hold. I called PayPal spoke to the entry level customer service, they could not help. Transferred me to the supervisor, they didn’t know why, transferred me to the next level supervisor and was told they will push it through. 3 more transfers and all on hold. Did finally go through. Tried again a week later and it wont go through. Called, same 3 step process and a hour later and they cannot do anything. There is no higher supervisor other than Dan Schulman and no way to contact him. So my money is stuck in PayPal. I cannot get the cash back out. And guess what, no word from the CEO Dan Schulman. STRONGLY recommend another service because this one will take your money and make it a nightmare to use.

  585. pat stewart says:

    Joined paypal yesterday-mistakenly ordered/paid for a part that was already being sent to me.When I called to cancel I was told NO PROBLEM! ALLSET! The short of it is that it was NEVER CANCELLED! Totally lied too!
    FULL OF SHIT SERVICE !

  586. Asher Barrett says:

    I need help. I hired a web developer and he wanted me to use paypal to pay for a project. I paid for the custom website plugin and the web developer didn’t deliver the plugin. The web developer said to take it up with paypal so I did. I opened 3 cases against the web developer and paypal closed the case and said it wasn’t covered under their buyer protection policy. I payed $600 and didn’t get any thing and paypal won’t help.

  587. Christopher says:

    Seller Protection is only available under certain strict guidelines.. if a client initiates a chargeback they instantly take the funds from you and close the case…. disputing a legitimate charge according to their policy could take up to 80 Days even with clear-cut evidence that the charge was made in the first place and disputing it only happens after submitting evidence and multiple phone calls.

  588. Adam says:

    I’ve used Paypal as both business and personal life. I had the worst experience in my life both times. Paypal really knows how to disappoint!

    Business: Paypal offers no invoice to write down their SUPER high transcation fees as business costs. Paypal always decided in favor of buyers in case of disputes despite we having EVIDENCE to the buyer’s lie.

    Personal: Paypal does not fail to frustrate me everytime I use it. I have to reset my password every time I log in, even though I always document my passwords, so it’s not an error from my part. There’s no customer support whatsoever to speak of. Luckily I didnt have to use for long, except for a 200$ paymen I made with it. Now I’m disputing it, and once I’m done with that I’ll NEVER in my life use paypal again for anything and will advise anybody against it. Even if it costs me more to do so!

    Can’t believe this company exists while offering such a shitty and overpriced “service”.

  589. Adam says:

    PayPal is the best! EXCELLENT SERVICE! Returned my money right away when I had my bank file a dispute on a transaction I subjectively felt was not authorized!

    On a related note, DO NOT TRUST Fiverr.com! They are deceptive and have HORRIBLE SERVICE!

  590. Jim Taylor says:

    We’ve used Square in our business but was forced to you PayPay with our nonprofit software. PayPal has been an excruciating experience. They’ve tied up donated funds for more than 3 months now. Customer service is nonexistent. With no one to talk to or communication avenue, we are powerless to resolve it. Not a surprise to see that PayPal is in a ClassAction suit over putting “holds” on it’s customer’s funds.

  591. Ann Wingender says:

    I ordered shoes, returned them because they did not fit. Now they won’t give my money back to my bank. I will never order anything online again. They are not to be trusted.

  592. Julia Moore says:

    Everyone who runs a small business of any kind, needs to know that Paypal will not support you, defend you, or look at facts and logic when a buy/user of Paypal files a chargeback. I had a person who stayed for one week in one of my vacation rentals, file a claim for “unauthorized use” of their credit card. They were upset because I didn’t refund their damage deposit because they smoked in my unit. It states in the rental agreement they signed, they will not get a refund if they smoke. So they just filed a claim for the entire amount of the week’s rent, and they give you your money back!!!??? As a small business owner who has supplied them with all the proof they needed to LOGICALLY see this was fraudulent, Paypal just said they are the “middle man” between the credit card and the seller (me) and they couldn’t do anything about it… WOW!!! All my friends who sell services/vacation rentals, anything intangible, and accept Paypal, need to understand what risk you are taking, all the while you pay Paypal a nice percentage of the total and have NO protection against these type of claims…. SPREAD THE WORD! PAYPAL DOES NOT CARE AND KNOWS THIS IS UNFAIR AND ILLOGICAL….AS THEY LAUGH ALL THE WAY TO THE BANK.

    1. LILLIE WATKINS says:

      Good to know! Thank you…

  593. D.H. says:

    DO NOT believe their “buyer protection” it’s a scam for larger purchases..PERIOD. They claimed they emailed me when they didn’t. I checked my account which didn’t show anything, my email, my spam and trash (which never get deleted)…NOTHING but AFTER the claim was closed suddenly I got all the emails. Bottom line they offered me 126.05 on a $1500 purchase “as a courtesy” even though I confirmed BEFORE I made the purchase that I would be protected from the very Fraud that occurred. Do yourself a favor and just use your bank!!! At least if you use your bank then you absolutely have ALOT more protection from Fraud and such than you EVER will from Paypal!! Or use a different service period. Paypal acts the way it does because they think their untouchable and have a corner on the market thanks to Ebay. Let’s all take our business elsewhere!

  594. tim johnson says:

    dont use this company if selling uless you dont want to recieve your money for 1 month or more!!!

  595. ANITA says:

    I called on 9/10 to ask for support my account problem and the girl who answered my phone was SUPER SUPER UNPROFESSIONAL and UNEDUCATED.
    This is REALLY REALLY TERRIBLE AND UNACCEPTED.
    If you have money to open the company and run business, you need to spend money to hire qualified staff to do the job but not stupid shit to say stupid thing.

  596. Ann says:

    Paypal will not allow me to remove a bank account. I have a back up bank account that should be used but the old bank account, which has zero funds, is getting charged for my purchases. I am up to over $200 in bank fees for insufficient funds for the old account thanks to Paypal. When you go online, you cannot remove your account – it says there are purchases pending, which I know there are not. There is no way to get your bank account removed. Somebody needs to file a class action suit against Paypal because this is a known issue affecting many users. Damages could be in the millions.

    1. faithy says:

      i have this same problem and im gonna just have to close my bank account and open another since they dont let me close my old one. thats so they stop using my account w/out authorization

  597. Shawn says:

    Paypal may be a necessary evil, but this company has extremely poor service. Paypal pulles money from my account quickly, but issues a hold on the funds. Then it takes 3-5 business days to get my money from them. Not happy.

    Whenever i have a problem with my account, the customer service person does not even speak english in a manner for the average American to understand, yet the phone number is a Nebraska area code.

    If you can avoid using Paypal, do so.

  598. Eileen LaPenna says:

    I had my account hacked into by these people. Stupid illiterates who just say “I can’t find it”. Well paypal pro you have stolen money from my account and I will see this thru the legal system!!!

  599. Claudia Gerber says:

    Paypal does not honor their guarantee. I was sold a 100% fake piece of jewelry. I provided documentation from certified gemologist, appraiser and jeweler (with photos of the ring in question). The document stated that the ring was stamped 14k but contained no gold and the gem (listed as genuine, natural) was fake. I had corresponded with the seller before I purchased the ring and was assured that the listing of solid 14 k with genuine, natural tanzanite (not lab created or treated) was accurate.
    Then paypal asked me to return the item and submit the tracking information, which I did, as well. Every week I called paypal and they stated they were waiting for the seller to confirm receipt of the item.
    I spoke with paypal on Monday of last week and they repeated this. Today I received an email saying the case was closed, no refund because I gave them invalid tracking information! I gave them a scanned receipt directly from the post office!!!

  600. Fck Paypal says:

    Paypal sucks
    They almost always side with a buyer even if you are an honest seller
    and it sucks because you end up being penalized by a false complaint of a dishonest buyer.. and after you send proof of legitimate business, they still side with the buyer.

    I hate paypal. We need these selling hosting sites to create alliances with new e commerce sites.

  601. Shawn says:

    I received this email…
    “We declined your transaction for your safety.
    As you know, your transaction was recently declined. What you may not know is that it was because your payment card wasn’t confirmed. Let’s make sure it doesn’t happen again. For your safety, we must confirm you are indeed the cardholder to prevent fraud.”

    I do not have one on file and after a scammy email like this I will most likely take my business elsewhere. YOU DO NOT EVER SEND AN EMAIL like this to me again! I will finish my set up when I AM ready to. Very cheap, tasteless and unclassy of you to send such a thing.

  602. Lawrence Sequeira says:

    Paypal is not a truly global organisation. I used Paypal for many years whilst in Australia. I had linked a few recurring payments through Paypal which in turn was linked to my bank account to facilitate all payments. I have travelled on assignment to another country. Paypal security has blocked access to my account as it sees a login attempt from a country other than Australia and will only allow me to login with a code sent to my old Australian mobile number which I no longer maintain. Paypal is unable to update my mobile contact number to my new country of residence, nor can they transfer the account to the new country of residence.
    The only option is to open a new Paypal account in the current country of residence and reset my recurring payments.
    I truly doubt I will use Paypal as I will have the very same issue when I move on
    I am on the lookout for a truly global transactional system to service all my recurring payments which is not bound to a telephone number.

  603. Brian Chan says:

    Paypal has held my company’s funds for more than 365 days with no real solid reason. Every call made has been answered differently by different people. They are not helpful and they are messing with the livelyhoods of those who rely on this money.

    33k USD is no small amount. It’s appalling and unfair and they deserve to be sued for holding money for that long and causing business to collapse and stakeholders to be affected.

  604. Danmanne says:

    I have a student acct for my 15 year old son. He has a debit card . If he doesnt have money he cant buy anything, the card just declines. Except for paypal somehow paypal works it as a check and gets the money. I dont like this

  605. ND says:

    used paypal for several years, usually to purchase on ebay, sold an item for the first time, then everything went wrong! they let ebay take their fee, and put the balance in pending mode for a month, like the others, message center and the phone contact met with useless automation, then i found out that a fixme stick purchase a week before resulted in two different charges to my paypal account and the next day and additional charge to my bank account which i had refused to link!!! as soon as i get my money, unless of course paypal are now thieves, i am closing my account. if i have to involve my bank on the internet, what do i need paypal for! paypal now sucks!!!

  606. DD says:

    Paypal is by far the worst site in the world. They withhold funds for no reason, contacting support is impossible, and if you do, they never reply. Phone support non existent. Random fees and charges on transactions. I had a refund, they held it for 2 months for no reason. Insane that anyone trusts this company with their credit/banking info.
    Ad to that the massive password leak that occurred not too long ago.
    I would like nothing more than a competitor to spring up and knock this company out of existence. You’d have to try pretty hard to deliver worse service.

  607. Mervyn says:

    I dont know whats happened to PayPal but they can NO LONGER BE trusted.
    Paypal is holding funds
    refusing to issue a refund from the ‘held funds’ in my Paypal account
    Customer support and help just send the same ‘autoresponder’ email
    Paypal wants direct access to your bank account to withdraw money without your explicit permission even if you have funds in the paypal account.
    Paypal used to be good is now Very VERY BAD
    Sorry, but its my truth with first hand knowledge

  608. Jennifer says:

    I have just started using paypal as a way to know that I am getting my money and not have to rely on checks that can bounce or money grams. I have sold 2 things using paypal as a payment source and I couldn’t be more happy with the outcome. The first transaction didn’t go all that good as the buyer was trying to scam me. They made false claims and I was able to prove that the claims were false. I won the dispute and it happened very quickly. I know if I have any questions or concerns I can always call them and get very good costumer service. They always answer my questions and are always very nice and polite.

    1. Chris says:

      Tell me your secret!?!? We have the worst luck with their support and our rep at merchant services is awful.

  609. jim says:

    tried my first transaction with PAYPAL and its a nightmare. no goods or services were swapped, but they are holding the funds owed to me “because”. they instantly took the money from the other person, pocketed it, hit it with a bunch of fees, and continue to sit on it increasing their return on the money instead of funding it to me as they are supposed to. one customer service rep says one thing and another says something else. to the point of saying “that guy was completely wrong”. doesn’t matter, your rep said it in the recorded conversation then your company needs to live up to it. never will use this company again!!!!

  610. Zachary L. says:

    I have been an Ebay and Paypal user for the last 14 years and never had a big problem with them. This all changed when I made an ebay purchase a month ago worth $36 but I got $140 overdraft fees in return. Paypal charged my empty savings account instead of the payment I specified Paypal to use for the purchases. Paypal without my permission charged my savings account twice resulting in the outrageous overdraft fees for the two purchases from Ebay. Paypal then successfully charged the $36 on the payment I initially asked them to. I contacted Paypal via online and phone but they refuse to be responsible for what happened. They even tried to blame me for what happened when I had evidence they messed up on their end. They told me they will send me a letter via email to explain to my bank to waive the overdraft fees, weeks later nothing happened. I ended up contacting my bank to open a fraud claim case, since I did not allow Paypal to make these charges to the savings account but they went ahead and did it anyways. DO NOT USE PAYPAL!!! They will scam you if you’re not careful. They are a fraudulent company.

  611. M Rooney says:

    They are fine when everything is ok. They SUCK when they owe you money. RIGHT NOW: I got a refund from a jerk seller on eBay on MONDAY. This greedy bunch held my money so I asked when they were going to release it THURSDAY. IT IS NOW FRIDAY and NO MONEY. They grab your money in a heartbeat but don’t want to give it back at all. They try to assuage you with Paypal Protection, and you will (SOMEDAY?) get your money back. So it’s really Paypay BULLSHIT.

  612. Very displeased says:

    I purchased dresses from a China based company, Rosewe.com. They were made of VERY poor quality. I tried to work it out with Rosewe directly to send them back and receive full credit. They refused so I used the PayPal resolution center, ignorantly believing that they actually stood behind their customers. I paid $23 to return the dresses via USPS and followed the instructions that the Postmaster gave. PayPal received my information, including the information proving shipment to return address. Rosewe claimed that they did not receive the dresses back, PayPal accepted this as final answer and closed the claim. PayPal’s claim was that I did not provide shipment proof, which I did. When I asked to resend them the information to prove that they items were returned, they said, “Case Closed, sorry”. Very poor customer service, adding insult to injury since I paid additionally to send the package back.

  613. Stanley says:

    I was just burned by PayPal. Do not trust them with your money. You will only experience disappointment and disgust. In my opinion, based on my own experience, they are a dishonest company. They waste your time and tie up your money. I recommend you DO NOT EVER OPEN AN ACCOUNT WITH THEM. You will regret it.

    1. Pili says:

      TOO LATE FOR ME. :(

      I regret using the PayPal account for my business. I had NO IDEA they will put a hold on my money for 21 days and then, it will take up to 5 more days to transfer the money to my business bank account.

      TERRIBLE EXPERIENCE. I would have cancelled the transaction, but this is a new customer and I do no want him disappointed as I am.

      IF YOU DECIDE TO USE THEM, make sure you ask every question, before you process any transaction. BUT first, look for ANY OTHER OPTION TO RECEIVE PAYMENTS.

  614. Georgina says:

    I made a call to papal about an item I did not receive about a 2 months ago and they were so helpful , super polite and patient. I find with many call centres the workers are rude , unhelpful and cheeky but the person I spoke to who’s name I can’t remember (I think it may have been will) was very helpful , he sorted my problem out straight away with amazing manners and great patients. I will defiantly be doing thing through PayPal more often. Thank you ever so much.

  615. kcraig says:

    I lost my apartment because of Paypal. I am a new account, and simply needed to make a 550 security deposit to hold an apartment. Paypal would not let it go through because it is a new account. I verified everything I could – phone, account, card, security questions, etc. Bottom line, the security measures in place will not let me make any more payments at all regardless of what I have done to prove who I am and my credit worthiness, and regardless of how small a transaction I try to put through. I now have no place to live and will not have one for another month, because nothing else is currently available. Thank you, Paypal for stranding me in a foreign country. I will never use you again!! Beware of using this service for important situations!

  616. MARZENA CURTIN says:

    Bad experience on eBay, where they just take money from your account without approval and you not allowed to complain about it. There is not help desk, only automated online replay.
    Will not use them again

  617. Michael Nared says:

    Not sure where this PayPal My Cash employee is stationed but I do know his name is John Cubicle# 2179 and Extension# is 5496.

    This gentleman is by FAR the most professional and respectful individuals employed by the entire PayPal franchise. After being hang up on by numerous other affiliates of Both PayPal and PayPalMyCash he was the ONLY person to be of any sort of assistance concerning my matter.
    He deserves a better position then where hes currently at in the company, due to the fact that he can manage it better than individuals currently in undeserved positions.
    please consider moving him up the totem pole of this business.
    Thank you, John.

  618. Rory says:

    Big fat Zero. You work hard to earn your money, and then Paypal rewrites the rules on how much of it you get. They hit you with a cap right way, but don’t tell you that they are going to cap your account until after you have signed up and the money starts coming in. Try Squareup.com. Way better.

  619. Judy T says:

    Paypal is now helping shady seller steal buyers money. I purchased an online software Pindrill from Simon Harries with a money back guarantee. The program did not work and I requested my refund. However they cut me off of the program and said they refunded my money but they did not. They would not respond to any of my support tickets. I sent all kinds of proof including their money back guarantee, the screen shots of them saying they refunded me twice and still paypal ruled for them. Really?!?!?
    Paypal is now stealing from the little guy – watch out.

  620. Barbara says:

    I used paypal only a few times to buy things on ebay over the last few years. One day, I got an email stating my paypal account has changed to limited use only and to sign in to ask for someone to look into it. I signed in and it said it was limited permanently and gave me reasons to why it MIGHT have happened. I sent emails asking what was going on but they said to reread the unhelpful emails. They wouldn’t even let me give me a proper reason to why I lost access to my paypal account or let me fight for it. So glad I didn’t lose any money through them. If there is another way to transfer money to or from someone, use it. What a scam.

  621. Elysia says:

    I was due to receive a refund from a previous order yet never received it. It has been almost three weeks and PayPal claims they already deposited the money to my account yet I never seen a dime. I called several times with no recovery at all. During the latest call I was told it could take a month, prior to that I was told 3-5 days then two weeks at most, was also told to ask my bank. I did call my bank with an ID number PayPal had given me and the bank said they have no idea what it is and they can’t track their ID number. I have faced the fact that PayPal is a thief and I will never recomnd anyone use this site ever, you are sure to have your money stolen.

  622. IAN MACDONALD says:

    I went to send my friend/land lord my rent check through PayPal, this was on the 5th of the month. PayPal said he wouldn’t receive it until the 23rd of the month. I walked away to call my landlord and see what he wanted to do. Came back and went back, entered his email, entered the amount and clicked continue to go back to the page where it said how long before he would receive it and BOOM it put the transaction through. I called my landlord and he IMMEDIATELY canceled the payment request. Low and behold PayPal waited 3 days to take the money out of my account, now they need 5 days to “verify the request” and 5 days to return the money, which can take up to 21 days according to their customer service recording. I called in and they said there was nothing to be done, the request was automatic, even though it was cancelled literally immediately. There is no need for 15 days minimum for a transaction that was cancelled to resolve, there is no company in the world that takes that long to get money worked around and it’s not for security reasons I can tell you that. Once it leaves my account there is no security needed, that opening has already been guarded or exploited. Seriously, PayPal has gone down hill since Elon Musk sold, USE DWOLLA INSTEAD. Way better!

  623. Shannon Howrey says:

    Worst experience ever. Trying to even get a person on the customer service line is nearly impossible. I’ve been working over a month to get a very simple issue resolved. Finally, after speaking to at least 6 representatives and their supervisor, I spoke to the third person up the customer service chain and the issue is still in dispute and I have to wait another 5 days to even see if it’s been resolved or not. The runaround is crazy. Also, nobody is getting any interest on this account. Why do you have paypal? If there is another option for getting paid go elsewhere.

    1. Shannon Howrey says:

      update: Finally reached Tina at customer service, who was an angel and fixed everything.

  624. Mila says:

    I have paypal account and my usual activity is paying for some online services or shopping. I also sometimes sell staff on ebay (once in a couple month), and sometimes I receive money from my friends or family. I would say I was very disappointed in their service lately (July 2016). I just received the small amount of $480 from my mom and Paypal decided to put hold on this money!!! They blocked my paypal debt card and send me an email about some investigation, and required proof of address, phone number, Id, etc. I have all this info on my account already!!! Now I need to upload it again? That is unbelievable!!! And I can’t use money my mom sent me???? I would never use paypal again! I would not recommend it to anyone else!

  625. Mike says:

    Their terms for transferring money are contradictory from one section the the other! THEY CHARGE!!! When it clearly states that they do not in the first section!

  626. Melissa Glidewell says:

    I opened a new account and linked my debit card. It wouldn’t let me send a payment. It gave a weird error code and said that if I continued receiving this error I should contact Paypal. I continued to receive the error, so I went to their “Message Center” and sent them a message about the error code. They sent me a general email about how to send money. Thinking my account was just too new, I waited a week, tried again, received the error code again. I called. The answering system walked me through several layers of menus, then told me, “We are experiencing technical difficulties” and hung up on me. I called back and spoke to a guy who seemed competent but had no idea why my payment wasn’t sending. He said that if I linked and confirmed my bank account, I would definitely be able to send money (even though nothing on the website said that linking and confirming a bank account was required). Paypal “offered” to let me sign into my bank account through their website, or there was a small link that allowed me to confirm through tiny deposits/withdrawals instead. I opted for the latter. The website says sending money is free when you use a bank account, so all the hassle seemed somewhat validated. Then, IT WOULD NOT LET ME SEND MONEY THROUGH MY BANK. I’m not saying it denied my account, or stated insufficient funds. It showed that my bank was linked and confirmed, but it was not an option for sending money. So, I called again. They said that they did not know why my payment wouldn’t send, but they were sure that if I linked a credit card I would be able to send money for free through my bank account.

    It was all just too much. Google has spoiled me and now I expect everything to be easy, awesome, and free, like Google Wallet. PayPal is not easy, awesome, or free.

  627. Carol says:

    Do not trust paypal. They limited my account saying that I was doing something fraud. I called them, and the customer service said, they cannot disclosed the fraud to me.

  628. Mark says:

    My company has used PayPal credit services (via Master Card Extras program) for a few years and they are by FAR the worst run credit card organization I have ever experienced or even heard of. They are difficult to work with 95% of the time regarding account questions, their fraud program or account payments! My latest problem sounds illegal to me, but is probably hidden somewhere in my invisible contract in font size -50, BUT I did not know that they do NOT permit making credit card payments (to them) greater than $2,500 lest you will initiate a 21-day hold on the funds you just submitted.

    I made a $7,000 payment this month but noticed that although the funds were withdrawn from our checking account, we were not being credited on the PayPal Extras card. PayPal is ALWAYS snail slow at crediting the account, often taking 1 & sometimes 2 weeks after funds are accepted from our checking account. They get to use our company money for their own nefarious purposes while it is in limbo. This time our $7k is working for them, but I don’t have access to it nor did it pay down the credit debt.

    I called and asked an Agent, then a Supervisor then a Manger to try to expedite the process. He said he would ask his boss for permission and that he WOULD call me back. He never did. Calling them involves a mandatory phone tree system in India and always takes at least 5 minutes to get to a human being, so I gave up this time, (just as they want us to do).

    There is only ONE reason I have kept them: They extended us a large credit limit. I am always stressed out every time I have to deal with their “service department”.

  629. nikki Skinner says:

    an awful company! after 90 days they allowed a buyers to make a charge back and not only keep the items but I had to refund the buyer. there was no seller protection they said.. what a worthless company..

  630. Oscar says:

    I haven’t been happy with PayPal at all lately. I made my account a week ago, and after I made my first purchase, my account was placed under limitations. This wouldn’t be so bad if it weren’t for the fact that they don’t let me remove credit cards or banks that have been linked and they don’t even let me remove my account. The account is basically useless as I can’t add money because I have been limited and I can’t even make purchases. Extremely disappointed as the case is not resolved an entire week later.

  631. Cortney Lee says:

    6/13/16 I requested a debit card. 6/22/16 I was told the card was mailed out. Today i spoke with a manager and he said it was sent today. THE PAGE CLEARLY SAYS 7-10 BUSINESS DAYS!!! The manager and every agent I’ve spoke with are horribly rude. I don’t suggest any one dealing with them.

  632. norbert says:

    It seems they lie. Said free return shipping, got defective item and now they want me to pay to send it back!
    I am going to drop them, they lie and cheated me out of $45.

  633. Fatima P Calles says:

    They are asking me for my social security number and don’t see why they need to know that

  634. tinus sonsma says:

    DO not depend on Pay Pal to handle your deposits on an e bay account. They will send the money back to the buyers with out your permission. They actually sent back the deposit to the buyer without my permission And the buyer got the product!!!!!

  635. Ash says:

    I will never use PayPal again. I tried making payments for 6 months and none went through. They could offer no reason and sent me to collections. When I asked if the could get rid of the late fees or something to reimburse me they said it was out of their hands because it was in collections. I called several times to fix the problem but no one could help me.

  636. Arkene says:

    Was subject to a Craig list scam dealing with a high end purchase. I called PayPal and they identified it as a possible scam. Thank you PayPal

  637. Wallaa El Daramlly says:

    My experience with Paypal for business was the worest experience I have ever had. I live in Canada and I have a small business which offers virtual business services, I set up a business acount with Paypal to receive payments from my clients from the states. for the first payment that has been processed for me it was an amount of 750 US dollars first they took 30$ fee and they calculated the exchange rate 3 cents less than the announced market rate at this time. They also hold my payment for 21 days I communicated with them that this fee is for services that I have already delivered to my client and it’s not a product that I am shipping and they have to wait from a feedback from the client to release my payment but unfortunately I couldn’t get the payment to be released earlier. Finally after they released my payment I transfered to my bank account andthey send me a notice that it takes 3-5 days to get the money into my account now it’s over a week and the money is not in yet. REALLY!!!
    Very bad experience, I have to wait over a month to get my money. PayPal is Money and time waste tool. Will find another alternative and never use PayPal again.

  638. Basil says:

    I will never use pay pal again in my life they refund the seller after I ship the item back so I lost the item plus $30 for the shipping and they say that they never received the tracking number when I show them proof that I shipped the item so I lost money and they don’t want to give it to me back they suck

  639. Consumer says:

    I am a little perplexed about the unusually threatening email below this message. I have had a PayPal account for well over a decade, have sold and purchased thousands through PayPal, and have never had a claim against my sales. I have only made claims against sellers who did not ship my merchandise. It seems as though I am being threatened for other sellers’ unscrupulous behavior–I am being blamed for them not shipping items to me.

    ORIGINAL MESSAGE
    ————————————————————————
    ear Christopher Beasley,

    We’ve noticed that you’ve had a higher than average rate of issues with your PayPal transactions. Such problems may include claims you have initiated with PayPal or through your financial institution or bank.

    We want you to be happy with your purchases, but we may find it necessary to suspend your PayPal account privileges if we continue to notice a high number of problems with your PayPal transactions. Pending further review, we may also suspend any outstanding and future buyer protection claims, and we reserve the right to deny these claims.

    We simply wanted to give you a chance to reassess your account activity for the future. You don’t need to take any action, and we don’t require a response to this message.

    You can find additional information and tips about buying and selling safely on our Business Resource Center. After you log in to your PayPal account, click Tools, and then clickBusiness Resource Center under “Grow your business.”

    Thanks,

    PayPal

  640. As a longtime (well over a decade) customer of Paypal, I’m so disappointed with the direction they’ve gone over the last year. First off the new format they are trying cram down their customers throat is a complete failure. It’s clumsy and way harder to navigate then the original. It used to run problem free, now it’s a toss of the dice on wether you will get your orders shipped in a timely manor. The shipping is at best barely fuctional most of the time. Customer care and service has gone out the window. Why they felt they had to change a good working format is beyond me and they are unwilling to disclose the reasons to their customers. As much as I hate to say this, I’m sort of stuck with them for now as we have some 2000 pay here buttons on our web store. But I’m definitly exploring other options. I would not recomend this service to anyone just starting a web store. What a shame.

  641. dylan says:

    incredibly slow at transferring money from paypal to bank account. Ridiculous that if i transfer money on a Friday i wont get it till the following Thursday.

  642. B love says:

    PayPal Shut us down never a charge back or complaint. We used it to process sale at our store even leased some equipment.
    We been with them over 15 years you can get anyone to help. The fraud dept says no fraud it’s the back office you can’t call or talk to them even there call center.

    Don’t Use PayPal we went to square should have done that years ago