PayAnywhere Review

Overall Rating Breakdown
Sales & Marketing Tactics
Costs & Contract Terms
Complaints & Service
BBB Rating

Overall Rating

Top Mobile Processors | Get Rate Quotes | User Reviews

Jump to: Sales & Marketing | Costs & Contract | Complaints & Service | BBB Complaints


Expand For Video Summary
Pay Anywhere Logo

PayAnywhere Logo

PayAnywhere (, sometimes spelled as “Pay Anywhere,” is a mobile credit card processing service of North American Bancard; however, PayAnywhere warrants its own review because the service is a departure from North American Bancard’s typical merchant account setup. It should be noted that even though the service is powered by North American Bancard, the actual processor of the credit card transactions is Global Payments.

Much like Intuit’s “GoPayment” app, PayAnywhere is North American Bancard’s answer to Square’s mobile credit card processing service. The service appears to have launched in 2010, so it is still relatively new to the merchant services arena and has not enjoyed the same kind of buzz and popularity as Square and GoPayment. Even so, PayAnywhere has been garnering a lot more media attention and has become a solid competitor in the wireless credit card processing industry.

PayAnywhere Sales & Marketing Tactics | B

Key Points – Sales & Marketing 
Uses independent resellers? Yes
Promotes deceptive rate quotes? No
Discloses all important terms? No

PayAnywhere does not appear to use any deceptive marketing or sales tactics that are apparent to this reviewer. It looks as though the company primarily markets its service through advertising, public relations, strategic partnerships, and referrals from North American Bancard. However, merchants have reported similar complaints found with Square in that PayAnywhere fails to mention prior to account setup that it holds funds to mitigate risk. Merchants have complained that the company held large amounts of funds with no prior warning of such policies. Therefore, we have lowered the score of this section to reflect merchants’ sentiment that PayAnywhere’s marketing is slightly misleading when it comes to ease of use.

PayAnywhere Marketing Example

PayAnywhere Costs & Contract Terms | C

Key Points – Costs & Contract Terms
Swiped rate: 2.69%
Keyed-in rate: 3.49% + $0.19
Termination fee: None
PCI compliance fee: None
Equipment lease: None

As of this review, PayAnywhere has no setup fees, no monthly fees, and no cancellation fee, and it comes with a free card reader that plugs into the audio jack of compatible smartphones. The processing fee is also similar to those of Square and GoPayment with 2.69% fee for sliding a credit or debit card through the attached card reader and 3.49% plus $0.19 for keyed transactions. It appears that the processing fees are the same for all card brands, including American Express and Discover. Also as of this review, the service is compatible with most current Apple devices (iPhone, iPad, iTouch), Android (2.4 or later), and many Blackberry models.

Since our last review, PayAnywhere has seen a sharp increase in complaints regarding its cash reserve and termination policies. Like many of its competitors, the company appears to commonly freeze accounts or withhold large payments in anticipation of potential chargebacks. The problem is that the service appears to provide little notice or justification for these holds, effectively keeping merchants from their own money without their knowledge. The company’s terms of use grant it a great deal of liberty when establishing reserve accounts (including the right to collect interest gathered on withheld funds), and the pattern of merchant complaints about this policy seems to indicate that the company may be taking advantage of this power to an inappropriate extent.

PayAnywhere Complaints & Service | D

Key Points – Complaints & Service
Total complaints: 180+
Live customer support: Yes
Most common complaint: Fund holds

We are currently able to locate over 180 PayAnywhere negative reviews, many of which describe the company as a scam or ripoff. Although the company has a very large client base and should be expected to have some complaints, it has seen a rapid uptick in complaints since our last update. Two major themes are consistently mentioned by complainants. As mentioned earlier in this review, the service holds funds in order to reduce the risk of fraud. The company’s policies seem to have a broad definition of which types of transaction appear to be fraudulent, which has resulted in numerous complaints from seemingly legitimate merchants reporting fund holds. The next common complaint is of receiving poor and unprofessional customer service when calling into PayAnywhere’s customer support. It appears that the calls are routed to the same call centers as regular North American Bancard customers, which also receives poor ratings in our review of the company. This definitely diminishes the edge over Square that PayAnywhere might have achieved with live customer support.

There have also been a few merchants reporting that PayAnywhere charged other fees in addition to the processing fee. PayAnywhere’s full pricing can be found here, but we have found reports of other possible fees that include a $25 Chargeback fee, $25 NSF fee (Non-Sufficient Funds), and $15 “Retrieval” fee which is left undefined. If you have experienced fees outside of the processing fees or those listed in PayAnywhere’s disclosed pricing, please leave a review in our comment section below detailing your experience. Although we are under no obligation to verify the content of user reviews, a valid email will be required for pricing-related comments as further evidence of these claims may need to be supplied in order for your comment to remain published.

PayAnywhere BBB Report | C (CPO Adjusted)

Key Points – BBB Report
Product/service: 78
Billing/collection: 69
Advertising/sales: 8
Guarantee/warranty: 1
Delivery: 3

As of this update, the Better Business Bureau (BBB) is showing that PayAnywhere has been accredited since August 2012 and is awarding the company an “A+” rating. Our last update showed 128 complaints filed in the previous 36 months, but that total has jumped to 159 in under six months. Out of the 159, 69 are regarding billing and collections disputes, 78 with product or service problems, eight with advertising or sales issues, and three with delivery problems. Of the complaints, all but 11 have been resolved to the merchant’s satisfaction. Although this resolution ratio is impressive given the large increase in complaints, the complaint volume itself is troubling. This has prompted us to adjust the BBB’s score to a “C” for the purposes of this review.

Bottom Line

PayAnywhere rates as an average mobile payment processor according to our rating system. The service is beginning to gain ground in the mobile processing market. There are currently numerous reports of merchants experiencing holds, poor customer service, and fees outside of company’s stated pricing. Some of these fee complaints may just be a misunderstanding of charges, or confusion in the way PayAnywhere bills its fees.

It should also be noted that, although our initial review of the company was positive but contained outdated pricing and device compatibility information, North American Bancard’s approach was to threaten us with “legal redress” if we did not update it immediately. We have updated this review (as we do every 12 to 18 months) only in the interest of accuracy, and with new insight on NAB’s strategy for dealing with publishers.

This review was originally published on 12/3/12 and was last updated on 8/25/14.

Leave your PayAnywhere review in the comment section below:

PayAnywhere Review

Rated 2.375 Out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2014-08-26 09:31:35

We are currently able to locate over 275 PayAnywhere negative reviews, many of which describe the company as a scam or ripoff… PayAnywhere ( rates as an average mobile payment processor according to our rating system… Learn more in this PayAnywhere review.

Related Articles:

Top Rated General Use Processors (Retail, Service, E-Commerce, etc)
View Website See Review View Website See Review
Top Rated Mobile Processing Apps (iPhone, Android, etc.)
View Website See Review View Website

See All Best Rated Processors

Getting paid to re-write this page? Click here to earn a reward.

Copyright © (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608)

About the author

Phillip Parker

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded to help merchants enact positive change in the credit card processing industry.

Phillip can help you find an ethical and honest processor that will offer you great rates. Click here to request a free provider consultation.

Permanent link to this article:


Skip to comment form

  1. Kathy

    I have used the services of this company for several months without an incident. I had two holiday events. At one I used the services and charged $1,800. These charges went through without incident. Two weeks later, I ran $1,082 and these funds are now held for an “audit”. I have no idea when the funds will be released. They asked me for my personal bank statements for three months and the address and phone of one of the customers included in this amount. I do not capture this information. I know they will have to reconcile this in some way but I will not use this company again regardless of the outcome. There was no notice, no reasonable reason to suspect a problem.

    Did you find this review helpful? Yes   No

    1. Don

      Immediately have them release the funds back to customer cards. You will never see that money. Read all of the posts. You are no different than the rest of us, they will not release that money.

      Did you find this review helpful? Yes   No

Leave a Reply

Your email address will not be published. Required fields are marked *